Croft House Care Home

Braintree Road, Great Dunmow, CM6 1HR
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9.5 67 Reviews
  • Croft House Care Home, Great Dunmow
Croft House offers nursing, residential and short stay care. They’re here when you and your loved ones need them most. For planned respite or last- minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long- term. To just relax. Whatever the reason, their doors are open.

Croft House is an elegant and spacious home situated within a leafy suburb close to Stansted Airport. The home is set in stunning, well-maintained gardens and is also situated within walking distance of the main high street of Great Dunmow, which is ideal for residents to get out and about.

At Croft House, staff take great care to focus on the person. It’s important for residents to feel at home, so staff create a friendly environment with an individually appropriate balance of care and independence.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and they try to cater for all ethnicity groups. Soon after a resident arrives at Croft House, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at Croft House. The staff love to discover what residents enjoy doing and the social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Croft House Care Home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 38 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Melanie Kemsley (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (38)

Visiting

  • The home is two minutes from the A120, just off Great Dunmow High Street. The nearest train station is nine miles away at Braintree, connecting you with London Liverpool Street.

Parking

  • On-site parking available.

Croft House Care Home Reviews (67)

9.5

Croft House Care Home has a Review Score of 9.5 (9.517) out of 10, based on 20 reviews in the last 2 years.
Over all time Croft House Care Home has 67 reviews.

Overall Experience
  • 35
  • 24
  • 6
  • 2
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Date Published
  • 67
  • 10
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Reviewer Connection to Croft House Care Home
  • 28
  • 13
  • 6
  • 5
  • 2
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  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 67, showing 1-20
Review from Brian E (Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I've been in the care of Croft House as recognition of my needs and have received all required attention.
Reply from Lisa Henderson, Customer Care Advisor at Croft House Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease in our care. We hope to continue providing yourself with the best possible care.

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Review from J B (Daughter of Resident) published on 4 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are most diligent in caring for my mother. She feels reassured that her daily requirements are met in a timely and caring manner and more importantly, that she is listened to by all the staff she comes in contact with.
As a family we are all confident that Mum is well looked after and that
she feels safe and secure and that her dignity is respected.
We feel that we can trust the staff to care for our Mum as if she was their own mother, it is a great comfort to us.
Reply from David Mclean, Customer Service Adviser at Croft House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and it is always nice to hear words like "diligent" and "timely and caring manner" being used to describe our care. We are very happy to hear you can feel at ease with your mother in our care. We hope to continue providing your mother with the best possible care.

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Review from I W (Son of Resident) published on 2 May 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
Since my dad has been in the care home the food and entertainment has detoriated considerably in the last 6 months. Bupa increase the price significantly over 15% and did not inform us. This is not what I would expect for a private care home esp. being Bupa. Very disappointing.
Reply from Lisa Henderson, Customer Care Advisor at Croft House Care Home

Thank you for your feedback. Our resident's health and well being is an absolute priority, so we are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further? We will certainly pass your comments on to the manager.

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Review from Carl H (Son of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having visited Croft House 2/3 times a week now for over two years, I feel well qualified to comment on the provision of both the physical & emotional support provided to my elderly Mother during this period. The staff at Croft House are exceptional people, everyone from the admin staff to those providing
personal & medical care or logistical support are genuinely invested in their Residents. Croft House does not feel like a commercial enterprise, it is a caring & kind environment which makes Residents feel they're living in a family community. In my experience the staff go the extra mile to ensure everyone in their care feels valued & the wide range of age appropriate activities & experiences ensure that there is always something to look forward to. Occasional trips out are expertly arranged by the entertainments staff for those who wish to take part & every calendar event throughout the year is celebrated with great enthusiasm. I recommend this Care Home & all its staff unreservedly!
Reply from David Mclean, Customer Service Adviser at Croft House Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your mother in our care. It is always nice to hear words like "exceptional" and "caring and kind" being used to describe our care. We hope you all feel like a part of our Croft House family. We hope to continue providing your mother with the best possible care and we look forward to seeing you again soon.

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Review from Glen M (Grandson of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very clean, staff friendly.
Reply from Grace Langfield, Customer Service Adviser at Croft House Care Home

Thank you for taking the time to leave your review. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.

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Review from Samantha J (Granddaughter of Resident) published on 25 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic home and staff, couldn't ask for better care for my nan. The carers are amazing, the nurses are always involved and explain things and one staff member in particular is worth his weight in gold! Nan is now safe and happy, eating well and comfortable, can't thank the staff enough.
Reply from Maria Ricketts, Customer Care Adviser at Croft House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Nan's stay as comfortable as possible.

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Review from Helen P (Sister of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a very good place. My brother is well care for. He is a lot different person than when he first arrived at Croft. The staff are so friendly and caring.
Reply from Lisa Henderson, Customer Care Advisor at Croft House Care Home

Thank you for your lovely review. It is always nice to hear words like "Friendly" and "Caring" being used to describe our Staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review from Simon G (Son of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has settled in really well. Has been here just a week but likes his room, has been kept active is treated really well.
Food, the staff, other residents and activities are all great. I love to see him content. Hes a very special man and must be looked after.
Reply from Lisa Henderson, Customer Care Advisor at Croft House Care Home

We appreciate you taking the time to leave us your comments. We hope Croft House care home did everything possible to make the transition as easy as possible. It is great to hear that your Dad is being kept active and is content in our home. We hope to continue providing your Dad with the best possible care.

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Review from Susan C (Daughter of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Croft House since September 2024. It has given the family peace of mind that she is cared for in a lovely home. The staff are excellent and there are lots of activities for my mum to participate in. Food is good with lots of options to choose from. My mum is very happy in Croft
House.
Reply from Lisa Henderson, Customer Care Advisor at Croft House Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your Mum in our care at Croft House Care Home. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is great to hear that your Mum is very happy in our home.

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Review from Tracy J (Daughter of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Croft House for almost 6 months. The staff and carers have be brilliant, helping mum adjust and settle in. Nothing is too much trouble. Nursing staff are caring and approachable, reassuring that mum is in such good hands. Its such a comfort knowing mum is in the right place, for all
her needs. Huge thank you to all the staff.
Reply from Lisa Henderson, Customer Care Advisor at Croft House Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible care at Croft House Care Home.

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Review from Martin R (Son of Resident) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother has been resident at Croft House for nearly 18 months, and has been treated with kindness, compassion, understanding and patience by all staff.
Thank you for your continuing support and friendly care.
Reply from Fran Donno, Customer Service Adviser at Croft House Care Home

Thank you for your lovely review. We are so pleased to hear that your Mother has been treated with such kindness and compassion during her stay with us, so far, at Croft House Care Home. It is always wonderful to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from S M (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Croft House Care Home for a couple of years, having found living independently nearly impossible. She hasn't always found the process of living in a care home easy and has at times railed against it, but she has always been treated with such kindness and compassion by the staff. I find
it really telling that there has been little turn over in key staff and am hugely impressed in how they go out of their way to help mum, even coming in on days off to take her out or watch TV with her on a Saturday night. Whenever issues have occurred, managers has been very approachable and have worked quickly to resolve what issues they can.
Reply from David Mclean, Customer Service Adviser at Croft House Care Home

Thank you for taking the time to leave your kind words. It is always nice to hear words like "kindness" and "compassion" being used to describe our care, especially the amazing work that staff have been doing to help Mum feel more settled in the home. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible and we look forward to seeing you again soon.

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Review from Hayley F (Daughter of Resident) published on 16 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall we are happy with the service.
There could be more communication one to one regarding the residents daily experience.
We are still struggling with the food issues and the lack of showering.
Reply from Maria Ricketts, Customer Care Adviser at Croft House Care Home

Thank you for your feedback. We hope Croft House care home did everything possible to make the transition as easy as possible. We have a genuine regard for all of our residents and our resident's health and well being is an absolute priority.

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Review from N B (Daughter-in-law of Resident) published on 15 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
An absolutely outstanding care home with staff who always go the extra mile. Christmas is a prime example of entertainment, joy and love shown to all residents. Well managed, fabulous staff. Couldn't look for anywhere nice or more caring.
Reply from Maria Ricketts, Customer Care Adviser at Croft House Care Home

Thank you for your lovely review. It is always nice to hear words like joy and love being used to describe our care. We hope to continue providing your loved one with the best possible care.

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Review from A K (Son of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since somewhat reluctantly agreeing with family and our mother that a move to a care home was really the only practical course of action as living on her own was becoming more difficult, I can only say that from the initial settling in to now, the transition has been made extremely smooth and thanks
to the excellent, attentive and above all compassionate nature of the staff our mother has settled in happily.
Reply from Fran Donno, Customer Service Adviser at Croft House Care Home

We appreciate you taking the time to leave us your comments. It is always wonderful to hear words like 'attentive' and 'compassionate' being used to describe our care and we are glad to help you and your family through such a difficult time. It is lovely to hear that your mother has settled in well and she is happy. We hope to continue providing your loved one with the best possible care.

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Review from Peter F (Resident) assisted by family/friend published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience has been nice, the staff are welcoming and pleasant. The food is satisfactory but I enjoy the social aspect in the communal areas.
I like my room and its homely feel, and I enjoy when visitors come to see me. Overall, my experience has been pleasant.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Croft House Care Home

Thank you for your review. We are happy to hear you have found our staff to be welcoming and pleasant. Please let us know if there is anything more we can do to make your stay as comfortable as possible.

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Review from Joan D (Wife of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been here for 5 1/2 years - he is paralysed from the chest down and is unable to join in activities. Up to this point we have been self-funding - selling off everything we possess and using every penny of savings.
Two members of staff in particular are very kind and do their best to
encourage eating and drinking.
Front of house - reception and another particular member of staff have been very helpful.
Reply from Grace Langfield, Customer Service Adviser at Croft House Care Home

Thank you for taking the time to leave your review. We are glad to help you and your family through a difficult time. Please let us know if there is anything we can do to make your husband's stay as comfortable as possible.

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Review from D L (Son of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly and helpful staff, have made Dad's stay here very comfortable.
Reply from Grace Langfield, Customer Service Adviser at Croft House Care Home

Thank you for your feedback. It is always nice to hear words like very friendly and helpful being used to describe our care. Thank you for choosing Croft House for your dad's stay.

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Review from Ralph H (Son of Resident) published on 10 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Croft House for over a year. During this time my overall experience has been excellent. The facilities and location are obviously important factors here. However what really makes Croft House is the dedication of the team members who go about their work with a caring,
professional and upbeat approach.
Thank you all for your continuing help and support.
Reply from Grace Langfield, Customer Service Adviser at Croft House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care. Thank you for choosing Croft House for her stay.

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Review from A F (Daughter of Resident) published on 28 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since the day my mum arrived, she has been cared for beyond our expectations. The staff are exemplary in their work, going the extra mile to ensure that my mum is comfortable, well fed and medically supported.
The food and kitchen staff are highly commended - it is great that you can join in for lunch
or supper.
Thank you to the manager and two members of staff in particular for great communication and to your wonderful team for their compassion and kindness.
Reply from Fran Donno, Customer Service Adviser at Croft House Care Home

Thank you for your lovely review. We are so pleased that you are impressed with the staff at Croft House Care Home. It is so lovely to hear that your mum is comfortable, well fed and medically supported. It is always nice to hear words like “Compassion” and “Kindness” being used to describe our staff. We hope to continue providing your loved one with the best possible care.

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Current Review Score: 9.5 (9.517)

Overview of Review Score

The Review Score of 9.5 (9.517) out of 10 for Croft House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.517 for Croft House Care Home is calculated as follows: ( (143 Excellents x 5) + (74 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 234 Ratings = 4.517
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Croft House Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Nov 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Mel

Mel Kemsley

Job Title: Home Manager Joined: 2022

Welcome to Croft House Care Home. We’d be delighted to show you around.


We put our residents at the centre of everything we do and we're passionate about providing the best person-centred care with safety and the welfare of our residents being our top priority.


We have a superb team here and I’m confident that together, we can really make a difference to our resident’s lives and provide them with all the care and comfort in a home away from home environment.

Frequently Asked Questions about Croft House Care Home

What types of Care is Croft House Care Home registered for?

Older Person Care, Physical Disability & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Croft House Care Home have?

There are 38 Single Rooms.

What are the Facilities & Services at Croft House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Croft House Care Home to the centre of Great Dunmow?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Croft House Care Home to verify any information. View our terms and conditions. Croft House Care Home has an Enhanced Service - more info.