Croft House Care Home

From day one when our family friend was admitted I felt reassured and confident that she was receiving impeccable care. I was kept fully informed of both medical and pastoral care and nothing was too much trouble, in fact, the staff went out of their way to make sure I was kept fully up to date, day or night. It is obvious that communication between all staff is excellent as any staff member that I spoke with was very knowledgeable of situations. Never once did I feel uncomfortable to phone or ask any questions, in fact, I felt valued and respected. I have no hesitation whatsoever in giving the highest recommendation possible from the experience I have had. I send my sincere thanks for making the most difficult time as bearable as possible.

The home has been fantastic with a friend of mine providing the care which they need. All of the staff contribute significantly to ensure that the service provision and the home is run as effectively and beneficial for all involved. The management staff are exceptional and do not isolate themselves at all from day to day duties, whilst ensuring that there is a friendly and fun atmosphere involved. I would recommend Croft House to all.

I am happy to share my views that Croft House has been an excellent, caring and happy home for my mother for around 17 months now. From the moment she went into her room the staff have been very friendly and caring and like a family for her. Whatever the request the staff always make a big effort to oblige and the activities, such as craft afternoons, games, singing around the piano or faith services have kept her happy. The food is of good quality, with options and individual tastes taken into account. I cannot praise Croft House enough and thank them for making my mother happy and safe, thus relieving my mind as well as hers.

Staff have 'facetimed' me twice since lockdown. Many thanks to the Deputy Manager and to the Carer who facilitated this.

My best friend has been at Croft House since September 2019. He is receiving amazing care at Croft House. The home is very well managed, and the staff are amazing, always going above and beyond. I would definitely recommend this home to others.

Communal areas not welcoming and often used for staff meetings.

Great care home, fabulous staff, home well managed. Highly recommend this home, my friend receives fabulous, top quality care.

Have only good views about Croft House. If anything is raised they always respond to it.

My father was made very welcome from day one. The staff really go out of their way to accommodate your needs.

Original care and room that was 'sold' to us are not what is being received. Numerous requests for outside assistance i.e. optician, dentist and hearing aid, has been left for us to chase a month later. The value for money is not as was described. My mother is unhappy with the food being served to her and upon viewing I tend to agree. The care/medical is satisfactory but the 'extras' that were part of the attraction to this facility seem to be failing at this time.

We were at a different home and had to move as it was not suitable, but Croft House suppresses all expectations.

My husband passed away peacefully - I was too late - the care by the nurse 100%. After a stay of 9 months, he went. I cannot express my gratitude enough. The home is a really caring environment. My husband was often in distress and quite angry at times. He was treated with dignity, respect and love. I was at the home every day but 2 for 9 months. I was always made to feel welcome. I miss the visits.

I came for one-week respite care after an operation. I benefitted from the rest and attention and noticed that all staff were respectful, caring and attentive with residents, especially the less able. The housekeeping and laundry service were extremely good. The only niggle is the cost.

The care my mother had at Croft House was not good. She ended up in the hospital because the care was not up to standard. They were short-staffed which should not be the case for private. I would not recommend this care home. It has caused us all distress and it cost us a lot of money. Extremely disappointed.

Very happy to recommend.

2. The person responsible for in-house activities has been off work for almost 2 months which has left a void in this field. Some form of back up is necessary to maintain a good activities programme.

I would add that when these things have been pointed out to management they have done their best to solve things.

A resident for 3 yrs following a stroke. Adjusting to care in a residential setting has been emotionally difficult. Unable to access activities without staff initiating support. Staffing levels minimal so unable to leave room or bed regularly. Socially isolated - no activities for bed-bound residents offered. Special diet required - no planning or thought to provide interest - Food from the catering staff for special diets.

2. Staff would benefit from training in social skills, as some of their responses in conversation provokes confrontation and upset.

The window doesn't open very much and it can be very hot in the room, does have a fan which we provided.