Croft House Care Home

Braintree Road, Great Dunmow, CM6 1HR
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9.5 67 Reviews
  • Croft House Care Home, Great Dunmow
Croft House offers nursing, residential and short stay care. They’re here when you and your loved ones need them most. For planned respite or last- minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long- term. To just relax. Whatever the reason, their doors are open.

Croft House is an elegant and spacious home situated within a leafy suburb close to Stansted Airport. The home is set in stunning, well-maintained gardens and is also situated within walking distance of the main high street of Great Dunmow, which is ideal for residents to get out and about.

At Croft House, staff take great care to focus on the person. It’s important for residents to feel at home, so staff create a friendly environment with an individually appropriate balance of care and independence.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and they try to cater for all ethnicity groups. Soon after a resident arrives at Croft House, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at Croft House. The staff love to discover what residents enjoy doing and the social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Croft House Care Home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 38 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Melanie Kemsley (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (38)

Visiting

  • The home is two minutes from the A120, just off Great Dunmow High Street. The nearest train station is nine miles away at Braintree, connecting you with London Liverpool Street.

Parking

  • On-site parking available.

Croft House Care Home Reviews (67)

9.5

Croft House Care Home has a Review Score of 9.5 (9.517) out of 10, based on 20 reviews in the last 2 years.
Over all time Croft House Care Home has 67 reviews.

Overall Experience
  • 35
  • 24
  • 6
  • 2
  • 0
Date Published
  • 67
  • 5
  • 14
  • 20
  • 47
Reviewer Connection to Croft House Care Home
  • 28
  • 13
  • 6
  • 5
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 67, showing 61-67
Review from A H (Daughter of Resident) published on 28 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is generally happy in Croft House.
The staff stop and chat for a short while which I feel is important although I now they must complete their daily tasks.
Some staff are particularly kind and caring and during my mother's recent illness the nursing staff were excellent.
Reply from Greta Narbutaityte, Customer Adviser at Croft House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from J M (Resident) published on 28 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Considering how bad I felt when I came to Croft House and I feel now, it has shown me that with the right care, what a place like this can do for oneself.
The staff are a great help and most of them very cheerful.
I like the position of Croft House because it enables one to walk easily to the shops
and back.
The only thing about Croft House is the lack of parking but that is a problem everywhere nowadays.
Reply from Greta Narbutaityte, Customer Adviser at Croft House Care Home

Thank you for your review. We are pleased to hear about your positive experience. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

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Review from Michelle P (Daughter of Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad arrived at Croft House in February 2017. As soon as we arrived, my dad was made very welcome. Despite my dad's communication difficulties, as he does not speak English or understand English, efforts were made by all the staff to ensure his needs were met. Some staff would often "pop" in just
to say hello to him with a wave and a smile.
I was always made to feel welcome, whatever time I visited and for whatever length of the visit. Thank you, Croft House for making the last weeks of his life the best that he could have asked for.
Reply from Simone Berkeley, Customer Service Advisor at Croft House Care Home

Condolences, thank you for taking the time to write a review for our home. I am delighted to hear the services provided and support the staff gave during your fathers stay, we appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.

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Review from Marina B (Friend of Resident) published on 5 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is always a pleasure to visit my friend in Croft House Care Home. The staff are so nice and friendly and I always get a warm welcome from the receptionist who is always so cheerful and smiling. My friend says it's like being in a hotel and couldn't wish for more.
Reply from Emily Wilson, Customer Service Administrator at Croft House Care Home

Thank you so much for your lovely review, we really appreciate it. I am so pleased that both you and your friend are impressed with the home and their staff. The Bupa Customer Care Team.

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Review from Brian S (Son of Resident) published on 4 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The fact of the matter is Mum will never be happy here. This is not a reflection on this care home as I have indicated below, It simply means that she is not the type of person who would settle in any care home.
Reply from Emily Wilson, Customer Service Administrator at Croft House Care Home

I am so sorry to hear that your Mother is not settling very easily into Croft House, however, I am pleased that you would recommend this home to others. If you have any feedback to discuss that might help your Mother settle in, then please email feedback@bupa.com or call 0113 381 6293 so that we can discuss this feedback further. Thank you for your feedback. The Bupa Customer Care Team.

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Review from F R (Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very good but food could be a lot better. 2-week menu cycle is not good but this has been mentioned and hopefully this will improve.
Reply from Emily Wilson, Customer Service Administrator at Croft House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from R A (Son of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother arrived at Croft House just before Christmas 2014 needing temporary care. Within a month she has decided to stay on full time having previously wanted to remain in her own home. What she liked was the compact home from home nature of the place. The staff are friendly and professional and the
facilities meet her needs. With a range of health issues she has the care and medical facilities to hand while never feeling like she is living in an institution.
Reply from Emily Wilson, Customer Service Administrator at Croft House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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Current Review Score: 9.5 (9.517)

Overview of Review Score

The Review Score of 9.5 (9.517) out of 10 for Croft House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.517 for Croft House Care Home is calculated as follows: ( (143 Excellents x 5) + (74 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 234 Ratings = 4.517
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Croft House Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Nov 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Mel

Mel Kemsley

Job Title: Home Manager Joined: 2022

Welcome to Croft House Care Home. We’d be delighted to show you around.


We put our residents at the centre of everything we do and we're passionate about providing the best person-centred care with safety and the welfare of our residents being our top priority.


We have a superb team here and I’m confident that together, we can really make a difference to our resident’s lives and provide them with all the care and comfort in a home away from home environment.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Croft House Care Home to verify any information. View our terms and conditions. Croft House Care Home has an Enhanced Service - more info.