Bennett Lodge

Waterson Road, Chadwell St Mary, Grays RM16 4LD
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9.8 59 Reviews
  • Bennett Lodge, Grays
Bennett Lodge, situated in Grays, Essex, is a skilled care practice that looks after up to forty-eight elderly people who may have physical frailties or behavioural complications caused by conditions such as dementia.

Residents benefit from a private garden area and a location in close proximity to local amenities and transport routes, which allows for individuals to maintain as much independence as they are able.

Visitors are made to feel welcome and a friendly team of staff contribute to a pleasant and relaxing social atmosphere where effective healthcare can be carried out.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £975 – £1098
  • Self-Funded Residential Dementia Care: £975 – £1098
  • RESPITE Self-Funded Residential Care: £1075 – £1198
  • RESPITE Self-Funded Residential Dementia Care: £1075 – £1198

These prices are only a guideline, please contact Bennett Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Laura Smith (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (2)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. They kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Bennett Lodge Reviews (59)

9.8

Bennett Lodge has a Review Score of 9.8 (9.817) out of 10, based on 11 reviews in the last 2 years.
Over all time Bennett Lodge has 59 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bennett Lodge
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Total of 59, showing 1-20
Review from D C (Sister of Resident) published on 30 June 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
Over 5 weeks ago I reported water damage in the top of his window and a water mark on the ceiling . I went there today and my brother's bed has been moved as water had leaked onto it . I asked one of the assistant what was happening and she said she thinks they were sorting out the roof . I would like
to know why they are looking at the roof when my brothers room is on the ground floor and there is a room above it . When he was first admitted there his room was flooded because of the water from above was coming out of his toilet .
Reply from Laura Smith, Home manager at Bennett Lodge

Thank you for your feedback, and for bringing your concerns to our attention.Were truly sorry for any confusion or distress caused regarding the water damage in your brothers room. Following our recent conversation, were glad we had the opportunity to clarify the situation and reassure you about the actions currently being taken.As discussed, our maintenance team is carrying out a thorough investigation, which includes checking the roof as part of a broader assessment. This is to ensure that all potential sources of the issue are identified and resolved, even if they may not seem immediately connected.We sincerely appreciate your understanding and want to reassure you that your brothers comfort and safety remain our highest priority. Should you have any further questions or need additional support, please dont hesitate to contact us directly.Warm regards,Laura

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Review from David E (Respite Resident) assisted by family/friend published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were so lovely and helpful, really good atmosphere. Room was immaculate and homely. Meals were really good. The garden was enjoyable, and loved the music and dancing. I was happy and well looked after at Bennett Lodge and would recommend this care home.
Reply from Laura Smith, Home manager at Bennett Lodge

Thank you so much for your kind words, this will be relayed back to the team. We look forward to welcoming you back at our home.

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Review from Michael B (Husband of Resident) published on 18 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff friendly and hard working and caring. I think that my wife is very well looked after and I never have had any cause for complaint.
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Review from J S (Son-in-law of Resident) published on 31 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Bennett Lodge is very positive and my father-in-law has shown a great improvement in his health and well-being. We have found the staff very friendly and helpful and genuinely caring towards the residents.
Activities are always being arranged to keep the residents' minds active. When
he first moved in, all he wanted was to go home, now the only mention of going home is for rest as the staff are wearing him out.
At 96, we know we are on borrowed time but as a family, we feel his quality of life has greatly improved over the last few months.
Reply from Laura Smith, Home Manager at Bennett Lodge

Thank you for your lovely comments, I will be sure to pass this on to the rest of the team.

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Review from Sharon S (Daughter of Resident) published on 21 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been at Bennett Lodge for over two and a half years and is now 95 years old. At the start, my sister and I were happy with our mum's care as she settled into her new home. Now we are not just happy, we are in awe of the care our mum receives. She is happy most of the time but with her advancing
dementia she has her moments but the staff know how to bring her around and are patient and caring. All her needs are catered for and they make my sister and I welcome when we visit and will always answer any questions we have.
Reply from Laura Smith, Home manager at Bennett Lodge

Thank you for your lovely review. I am pleased we are meeting your expectations. I will pass this on to the rest of the team.

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Review from C J (Daughter of Resident) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in Bennett Lodge for just over four weeks and the standard of loving care she received was above and beyond what I expected. The staff worked tirelessly to make her comfortable and was always accommodating when we turned up to visit. Thank you all.
Reply from Laura Smith, Home manager at Bennett Lodge

Thank you so much for your lovely review, I will pass this on to the rest of the team. It was a pleasure to care for your mum.

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Review from Diane B (Daughter of Resident) published on 22 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care my Mum is receiving at Bennett Lodge.
The staff goes out of their way to make sure the residents receive the best care and attention. If Mum has needed any medical attention, this has been acted on promptly and efficiently. There is a doctor and nurse who visit regularly,
which takes away the pressure and frustration of trying to book appointments that we had before Mum became a resident.
The home is always kept clean, fresh, and very tidy.
I'm quite often at the home and get to see how caring and loving the staff are.
Mum is happy and enjoys taking part in the many activities. I was lucky to go with Mum on a trip recently and it was a lovely day. It was very well organised.
The ladies have pamper days and regularly get manicures. The hairdresser also visits weekly.
Mum enjoys the lovely meals that are prepared and looks forward to them.
It gives me peace of mind to know that my Mum is happy, safe and well cared for.
Thank you to all the staff.
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Review from Ruth M (Daughter of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was here twice. Since the change of management in 2023, the home has become a lovely, caring environment. The staff genuinely care and do their best by the residents. My father had the opportunity to participate in activities and day trips and was well cared for. Thought was put into his needs
and his room/facilities were adjusted to meet these. Staff were always happy to answer questions. Medical attention was sought quickly when needed. My father settled in well and had a good relationship with his carer. Thank you for taking care of him and for your support.
Reply from Laura Smith, Home manager at Bennett Lodge

Thank you for your lovely feedback, this will be passed on to the rest of the team.

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Review from Jackie B (Daughter of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has settled into Bennett Lodge with a smile on her face. Several times she has mentioned what a lovely hotel she is staying in. We've been so impressed with the way the staff have included everyone in the activities, regardless of their capabilities. We are really happy with the level of care
and can relax as a family as her needs are being met.
Reply from Laura Smith, Home Manager at Bennett Lodge

Thank you so much for your lovely feedback, I am happy we are meeting your mum's needs and our aim is to ensure she is happy and well cared for. I will pass your feedback on to the rest of the team.

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Review from D S (Daughter of Resident) published on 15 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother really loves living at Bennett Lodge. Since her arrival in September 2023, she has been much happier and content and enjoys the interaction with staff and residents. She participates in the majority of activities provided daily and this has much improved her engagement with people and life
in general. The staff are very helpful, friendly, hardworking and patient. The home is always clean, tidy, warm and comfortable. I highly recommend it, it's exceeded my family's expectations.
Reply from Laura Smith, Home manager at Bennett Lodge

Thank you so much for your lovely feedback. I will pass this on to the rest of the team! I am happy we are exceeding your expectations and you feel reassured Mum is being looked after.

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Review from Zdzislaw K (Son-in-law of Resident) published on 21 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having visited my mother-in-law for the first time in her new care home, I knew we had made the right decision for her. The accommodation and staff are excellent with a feeling of staying at a five-star hotel but the staff make it feel like it's your family home.
Reply from Laura Smith, Home manager at Bennett Lodge

Thank you for your lovely feedback. I will be sure to pass this on to the rest of the team.

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Review from Kathy S (Daughter of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother needed emergency respite care and was sent to Bennett’s Lodge.
I cannot fault anything about the home, it is spotlessly clean and the staff and management are very friendly and approachable.
All of the residents seem content and we are all happy with the level of care my mother is receiving.
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Review from Jane F (Stepdaughter of Resident) published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In November 2018 my step mum became a resident of Bennett Lodge, she soon settled in and was able to walk about freely with security codes on exits to ensure safety. Staff built up a rapport with her and she knew how to placate her when she said she'd misplaced her car! The staff were very caring. The
home was clean and nice and fresh. She was content and very well cared for. She had loving care all the way through.
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Review from Sandra P (Friend of Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and helpful staff, always observant of residents' needs.
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Review from Joanne H (Daughter of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bennett Lodge is a lovely and friendly care home. The staff are very kind and hands-on. I have peace of mind that Mum is well looked after and her needs are met.
Reply from Laura Smith, Home Manager at Bennett Lodge

Thank you for your lovely feedback. We are pleased to hear you are happy with your mum’s care and that we are meeting her needs.

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Review from Phyllis H (Respite Resident) published on 23 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having experienced three previous visits to Bennett Lodge, I am happy to return again. Each time I was welcomed with open arms by management and staff. I found my room although rather small quite adequate. I am on a special diet again and was obliged. I will be pleased to see management and staff once
again should I be able to return.
Reply from Laura Smith, Home Manager at Bennett Lodge

Hi Phyllis,
Thank you for taking the time to leave us a review. We are pleased to hear that we are meeting your expectations and hope to see you again!

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Review from Keith D (Respite Resident) assisted by family/friend published on 1 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed at Bennett Lodge for respite whilst waiting for my flat. It was good living here, I made friends who I will still be visiting. The staff are very good, they do a great job and I will keep in touch and visit everyone. The home is very clean.
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Review from Vivien C (Wife of Resident) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After talking to my husband when he came home, he said he was comfortable in there and staff were very good and felt safe. He didn't do any activities as he does not like it. He was pleased to come home calm and not stressed.
Reply from Laura Smith, Home Manager at Bennett Lodge

Hi Vivien,
Thank you for your feedback. We're happy to hear that your husband felt settled during his stay. We will pass your words on to the wider team.
Kind regards,
Laura.

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Review from J S (Daughter of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad first stayed here in September 2022 for a 4-week assignment and even then you could feel the love and care the staff provided, he then was able to stay there permanently. My dad loved it and couldn't praise the staff enough. Also, my siblings and I couldn't ask for more for our dad, he was well
cared for. All the staff,(particularly the deputy manager), treated him, like a person and not just a number, they also made us part of it all. The home and rooms are all bright and breezy and clean and tidy. Right to his passing last week, they were there for him. Highly recommend this home-from-home.
Reply from Laura Smith, Home Manager at Bennett Lodge

Thank you for your valuable feedback. We were saddened by your father's passing. It was truly was a pleasure to care for him. I will pass your kind words on to the wider team.
Kind regards.

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Review from Lisa M (Daughter of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Talking to my mum today and she said she is treated with kindness, respect and love. Mum likes all the staff, and although she would rather be at home, she is happy there and feels safe. What more could you ask for?
The manager and her team are lovely. You can ask them anything and they do all they
can to help put your mind at rest.
It is lovely and clean and always smells nice and fresh.
We as a family are happy because Mum is happy.
Reply from Laura Smith, Home Manager at Bennett Lodge

Thank you for your valuable feedback. We are so pleased that your mother feels comfortable in her new home and that we are meeting her needs and expectations.
Kind regards.

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Bennett Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.817 for Bennett Lodge is calculated as follows: ( (111 Excellents x 5) + (16 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 131 Ratings = 4.817
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bennett Lodge is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (7)

Laura

Laura Smith

Job Title: Home Manager

Bennett Lodge is a residential care home for up to 47 older people, including those living with dementia. We are a happy home with happy staff. Families are always welcome to join in with daily life. We have lots going on in the home with various activities and an enclosed garden, accessible to all.


Our staff are trained in all areas to meet the needs of our residents. We welcome you to visit us and look around at any time.

Jody

Jody Wilden

Job Title: Housekeeper Joined: 2008

I'm Jody Wilden. I am the Housekeeper at Bennett Lodge.


I’ve been proud to work at Bennett Lodge for 16 years, and during that time, I’ve grown to love the work environment. What I enjoy most is interacting with the residents and their families. It feels so rewarding to know that my work is making a positive impact on their lives. At Bennett Lodge, we’re like one big family, and it’s this sense of community that keeps me motivated.


My greatest achievement has been becoming the housekeeper, and I take pride in ensuring our residents feel comfortable and cared for. A fun fact about me is that I enjoy archery! When I’m not at work, I love spending time with my family, going on holidays, and indulging my artistic side through decorating.

Helen

Helen Nicholls

Job Title: Home Administrator Joined: 2016

My name is Helen Nicholls. I am the Administrator at Bennett's Lodge, and I truly enjoy my job because every day brings something new and different. A fun fact about me: After waiting years to become a grandparent, within just 15 months, I now have 1 grandson and 3 granddaughters. While I don’t have time for hobbies these days, my grandchildren keep me happily busy!

Goksem

Goksem Kiamil

Job Title: Care Team Leader Joined: 2020

I'm Goksem Kiamil I am a Care Team Leader at Bennett Lodge.


I have worked at Bennett Lodge for over three and a half years. What I enjoy most about my role is that every day presents a new challenge. I love the 1-to-1 interaction with the residents, and seeing their smiles daily is incredibly rewarding. One of my proudest achievements is becoming the Care Team Leader (CTL).


A fun fact about me: I am fluent in both English and Turkish. In my free time, I enjoy taking my dog for walks, cooking, and spending quality time with my family.

Andy

Andy Johnson

Job Title: Maintenance Joined: 2022

I'm Andy Johnson. My job role is Maintenance at Bennett Lodge.


I have worked here for 1 year and 11 months.


I enjoy my job because every day brings a variety of tasks, keeping things interesting. A fun fact about me is that I drive a 2006 Mercedes. In my free time, I love playing golf, going on holidays, and enjoying a good glass of red wine.

Jill

Jill Hunt

Job Title: Deputy Manager Joined: 2015

I'm Jill Hunt. I am the Deputy Manager at Bennett Lodge Care Home.


I’m Jill Hunt, Deputy Manager at Bennett Lodge Care Home, where I’ve worked for Runwood Homes for 9 years. What I love most about my job is making a difference in the lives of our residents and ensuring their overall well-being. I’m passionate about getting to know each resident personally, as I believe this is essential for delivering person-centred care.


I’ve earned a Dementia Care Certificate and am a PCS Superuser, and I’m currently working towards completing my NVQ Level 4.


A fun fact about me is that you’ll hear me before you see me! Outside of work, I love going on holiday, listening to music, and spending time with my family.

Jack

Jack Hughes

Job Title: Lifestyle Coordinator

Hello, my name is Jack Hughes, and I’m the Lifestyle Coordinator at Bennett Lodge Care Home.
I’ve been part of the team for three years, and it’s been a truly rewarding journey. I first joined as a carer, supporting residents with their everyday needs, before moving into my current role, where I now have the joy of creating meaningful experiences and activities that bring smiles to those around me.


Outside of work, I love going to the cinema or enjoying a good film at home—it’s one of my favourite ways to relax and recharge.

Frequently Asked Questions about Bennett Lodge

What types of Care is Bennett Lodge registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Bennett Lodge have?

There are 44 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Bennett Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bennett Lodge to the centre of Grays?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bennett Lodge to verify any information. View our terms and conditions. Bennett Lodge has an Enhanced Service - more info.