Leatherland Lodge

Darenth Lane, South Ockendon RM15 5LS
Review Us
9.8 96 Reviews
  • Leatherland Lodge, South Ockendon
Leatherland Lodge has been purpose-built to provide effective residential and dementia care in a property that is ideal as both a social and living environment.

There are forty-eight places available in total, with some scope for temporary respite care thanks to a care team with a wide range of skills.

The home's management and staff take the health and well-being of residents very seriously, with an efficient administration of medication and activities programmes that all can take part in.

Show Leatherland Lodge on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1250
  • Self-Funded Residential Dementia Care: £1100 – £1250
  • RESPITE Self-Funded Residential Care: £1200 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1350

These prices are only a guideline, please contact Leatherland Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kerry Cooper (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (3)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Leatherland Lodge Reviews (96)

Total of 96, showing 81-96
9.8

Leatherland Lodge has a Review Score of 9.8 (9.825) out of 10, based on 17 reviews in the last 2 years. Over all time Leatherland Lodge has 96 reviews.

Overall Experience

  • 78
  • 17
  • 0
  • 0
  • 1

Date Published

96
3
7
17
79

Review from S H (Friend of Resident) published on 17 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is one of the cleanest homes I've visited. I visit my friends relative here on a daily basis. The staff are extremely friendly, always willing to help me or the relative if we have any problems. If there are any serious problems I go to the management and it's always sorted within 72
hours. The activities are always going on in the home, cooking, nail painting, dancing or singing the old songs.
The rooms are a good size the value for the money. The food is always freshly made by the cooks and good portion sizes also its always severed with a smile by the staff in the dining room. There's always somewhere to go to if you ever want to take your family in for a quiet chat.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roy G (Brother of Resident) published on 15 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and management, my sister is looked after very well. My sister does not like to socialise, she likes to stay in her room so I was worried about her. When I saw the home, it has planned activities for the residents who stay in their rooms, I was amazed. My sister doesn't know how to use
the phone but the home has an iPad based activity called ''Tablet of fun'', it's an amazing idea, my granddaughter visits my sister every weekend and plays games on the iPad with her, my granddaughter calls her on facetime in weekdays. I think its very person-centred activity. The home has excellent future plans as I was informed about ''Aladdin'' play in the local theatre, I thought my sister wouldn't go but she went and enjoyed it. I am sure Leatherland Lodge deserves 10/10. I recommended this home to all my friends. Excellent care, staff, management and home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Daughter of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Leatherland Lodge upon leaving a hospital.
She had lost weight and gained pressure sores.
With the amazing care from all the staff, she has gained weight and the pressure sores have gone.
Nothing is too much for the carers and management with regard to my mother.
They assisted
where necessary with all the paperwork.
I can't thank them enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L C (Daughter of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous - staff brilliant.
Their attention to detail is amazing.
My mother in law's health and happiness has improved and the help and advice our family has received have been second to none.
A truly unexpected experience.
Thank you, thank you, thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine S (Daughter of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found this care home to be very good. My mum is very well looked after and treated with care, respect and dignity. We always find her to be clean and tidy.
The room she has is always very clean - good standards - as is the care home. The staff are lovely, the food is very varied and good and
wholesome.
We feel at ease knowing Mum is being cared for and looked after well at all times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter P (Son of Resident) published on 13 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for 8 years and her care could not have been better. The staff are efficient and friendly and nothing is too much trouble. The food is good and varied and there are various activities for the residents to join in.


Rooms are all different, some much bigger than others, but

furnished comfortably.


Visitors are always made welcome and the atmosphere is warm and friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret H (Cousin of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my cousin this month and I was delighted to meet the new manager who was most supportive of the needs of my cousin who is almost 95 and has had a recent spell in the hospital which has upset her and has exacerbated her confusion. She is being well cared for and the staff are keeping me informed
every step of the way which is a comfort to me because I live in Scotland.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Doreen B (Niece of Resident) published on 8 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care in Leatherland Lodge. Excellent staff and activities. my aunt enjoyed st George's day party and Brunch on Saturday. I come to know that the new home manager arranged the party and brunch. I was very pleased to see him, he has very exciting future plans for the service users. overall I
am very happy to see my aunt participating in activities she used to stay in her room but I can see a difference in past few weeks, I noticed that she is enjoying the activity and daily meals in the dinning room.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from PR (Son of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Basically, my mother is well looked after and she is very happy with the way she is treated by staff and she seems to have no complaints. The nursing staff all seem to be competent and obliging. She seems generally satisfied with food and everything.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean F (Daughter of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home very good. It is a tad too hot for my liking but that's not a bad thing for the residents. A shower would be nice in the bathrooms. Overall the home is very friendly and well run and very comfortable for the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Esther C (Daughter of Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum seems very happy and when Mum is happy that makes me happy. I have a few issues ie hygiene issues but after speaking to staff these were quickly resolved.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kim E (Daughter of Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very satisfied with the care and attention which my father has received whilst at the home. The staff are very caring to the people in their care. They are very friendly, helpful and efficient. The home is clean, light and homely and managed very well. They encourage residents to get involved
in any activities planned.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joe R (Son of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Leatherland Lodge for a few years now and I am really pleased by the way my mum has been looked after. Staff work hard and I never see my mum distressed or unhappy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen S (Daughter of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for our dad is excellent and well run. Staff are extremely helpful and caring, we couldn't wish for better.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mario C (Son of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being relocated to Leatherland Lodge in July of this year, we have noticed a dramatic change in my mother's well-being and all-round general demeanour for the best. The quality of care has in my opinion improved and my mum seems to have settled into her new environment quite effortlessly.
The
staff have all be wonderful on so many levels and do continue to provide all round care for mum day in and day out.
This is an excellent establishment and would highly recommend it all.
Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barb (Niece of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found all the staff genuinely caring towards my aunt and all the residents. They have the welfare of the residents as their priority at all times. These are my observations when visiting the home. I believe that the ethos cascades from the manager and this plays a big part in the residents
care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Leatherland Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Leatherland Lodge is calculated as follows: ( (167 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 200 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Leatherland Lodge is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (9)

Meet the Team (3)

Cheryl

Cheryl Wright

Job Title: Home Manager

Joined: 2009

I’ve worked in the care sector for 28 years and have been part of the Runwood Homes family since 2009, supporting people living with dementia and in residential care with dignity, respect, and compassion.


I’ve progressed from Domestic and Carer to Care Team Leader, Deputy Manager, and now Home Manager, giving me a deep understanding of all aspects of care home operations.


My passion is to lead, motivate, and develop teams to deliver outstanding standards of care, achieving excellent outcomes for residents, families, and our care team.


At our home, we are committed to creating a safe, supportive, and person-centred environment where residents can live with comfort, purpose, and joy.

Jeannette

Jeannette

Job Title: Lifestyle Coordinator & Care Team Leader

My name is Jeannette, I am the Lifestyle Co-ordinator. My job role is to ensure that our residents have an engaging and fulfilled day packed full of entertainment and stimulating activities based on life history and key moments in their lives. To make them laugh daily, give the residents and their loved ones some special memories to treasure.

Carol

Carol

Job Title: Housekeeper

My name is Carol, I am the Housekeeper at Leatherland Lodge. I support the team of domestics to ensure the home is clean, free of infections, and smells nice. I am also the Infection Prevention Control Champion. I have worked at Leatherland Lodge for many years in all different positions and have always enjoyed my job.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Leatherland Lodge to verify any information. View our terms and conditions. Leatherland Lodge has an Enhanced Service - more info.