Leatherland Lodge

Darenth Lane, South Ockendon RM15 5LS
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9.9 96 Reviews
  • Leatherland Lodge, South Ockendon
Leatherland Lodge has been purpose-built to provide effective residential and dementia care in a property that is ideal as both a social and living environment.

There are forty-eight places available in total, with some scope for temporary respite care thanks to a care team with a wide range of skills.

The home's management and staff take the health and well-being of residents very seriously, with an efficient administration of medication and activities programmes that all can take part in.
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Care Provided by Leatherland Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1250
  • Self-Funded Residential Dementia Care: £1100 – £1250
  • RESPITE Self-Funded Residential Care: £1200 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1350

These prices are only a guideline, please contact Leatherland Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Sharon Wright (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (3)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Leatherland Lodge Reviews (96)

9.9

Leatherland Lodge has a Review Score of 9.9 (9.867) out of 10, based on 11 reviews in the last 2 years.
Over all time Leatherland Lodge has 96 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Leatherland Lodge
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Total of 96, showing 61-80
Review from Alice L (Daughter of Resident) published on 11 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is currently in Leatherland Lodge. I feel that the care home is run to very high standards and is clean and tidy.
I can not fault the management team. The home manager is always on the floor helping when needed and works very hard to make sure the residents are cared for in every way possible.
There is such a lovely bond with her and the resident's needs. Very polite and energetic.
I would tell anyone that’s looking for care home support that this one is amazing in all aspects of the care environment.
Thank you Leatherland lodge for everything you do.
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Review from Carl J (Son of Resident) published on 9 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has just recently spent a few weeks respite at your home. I was really worried about my dad going into a home but can honestly say I am so happy with the care and support my dad received from all your staff. If respite is ever needed again I would definitely be coming back to Leatherland Lodge.
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Review from Debbie S (Relative of Resident) published on 5 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A family member of mine has recently passed at Leatherland Lodge. All the staff was absolutely amazing, the management was also amazing. The support they gave us and are still giving us now, I can not fault the home at all. The amazing thing about your home is that the staff do really care about their
residents it’s not just a job to them many homes don’t have staff that actually care, all the staff from care to domestics to management show complete dedication to every resident.
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Review from Lucy S (Friend of Resident) published on 2 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my friend on a number of times at Leatherland lodge and always found that the staff was very polite and really helpful.
The home was already clean and tidy to high standards. Management was always around to assist with any queries whilst visiting. Residents always look well dressed and very
clean. Beds are always made in the home to a homely feel. Sadly my friend is no longer with us but this care home would definitely be one I would refer to anybody that needs love care and attention as the staff are so friendly and the bond between the staff and the residents is so lovely to see. Always things happening for the residents for them to enjoy and interact with each other as well as all the staff. Can’t fault this care home at all well done and keep it up you are an inspiration to many people.
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Review from I B (Daughter of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very professional in their approach to caring for my mum. They are attentive to all her needs and adaptable when her moods change to ensure she is cared for and is safe. The environment is kept clean and tidy and safe. They are excellent at keeping me informed should the need arise.
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Review from K M (Granddaughter of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I fell that my nan is well looked after by staff members and they adhere to all her needs. The staff are very approachable and follow through any reasonable requests made by the family. The staff are very adaptable to my nan's ever-changing needs and she feels comfortable around most members of staff.
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Review from M B (Wife of Resident) published on 27 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has only been in Leatherland Lodge for a month, but I have been very impressed by the care and kindness shown by the staff.
The activity carer works extremely hard to keep the residents active and entertained. My husband does not communicate well and I often find him feeling cold and in
minor pain. May be residents could be asked occasionally if they feel ok.
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Review from Sandra C (Friend of Resident) published on 22 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently visited Leatherland Lodge, and the staff and management do an amazing job. I would recommend this home to anyone
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Review from Pamela K (Daughter of Resident) published on 21 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Leatherland Lodge for over two years. She is happy and content. Her dementia is getting worse but because of the happy bubbly atmosphere of the home, she is always content and happy.
The manager could not do more, she is always about and her door is always open for any queries you
might have and things are dealt with immediately.
The carers work tirelessly and I could not praise them enough. Also, the food and cleanliness is excellent.
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Review from J C (Daughter of Resident) published on 20 December 2019 Submitted via Website • Report
Overall Experience 1.0 out of 5
Would not recommend this care home. Poorly managed, poor upkeep of facilities, family treated like strangers, communication with family extremely poor, communication with staff poor, internal paperwork sloppy. Residents in dirty clothes, dirty bed linen.
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Review from Danielle O (Granddaughter of Resident) published on 16 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan was in Leatherland Lodge for 9 months and I couldn’t fault the care here at all.
The décor may not be plush but the care certainly makes up for it! I can honestly say that each and every care worker tried their best to make it as much as a happy place as possible. Everyone went that extra mile
to try and help make all the residents' stay as comfortable and pleasurable as possible.
Thank you to all the staff that cared for my Nan. If circumstances change where my Nan does need to go back into a home, this will certainly be our first choice.
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Review from G H (Daughter of Resident) published on 26 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came here from another home. I couldn't be happier with the service we receive. Staff are amazing, management is good, and everybody goes out of their way to help you.
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Review from J B (Friend of Resident) published on 25 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my friend daily, and we grew up as sisters. She is so happy at Leatherland Lodge, and I can't thank the staff enough for what they do for her. The home and staff deserve a medal.
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Review from R L (Son of Resident) published on 6 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum's been here over 2 years and always looks good, clean and healthy. She is well fed and cared for by the staff and they also make sure to let me know by phone or in-person if mum needs anything or if they're taking her out for the day. They also do plenty of in house activities. Cool!
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Review from Gary B (Son of Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Would just like to thank all the staff at Leatherland Lodge for the care and dignity shown to my father in his last days of life.
Runwood Homes should be very proud of their staff, not just at the end but the whole time my father spent there, the home was clean, bright and caring.
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Review from Karen B (Daughter-in-law of Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Leatherland Lodge was a wonderful environment for my late father in law in the time he spent there. All staff, from the managers to the cleaners, helped him throughout his final months. He was always clean and tidy and enjoyed the food and activities and was so happy every time I visited. And I was
always informed of any issues Dad had. Thank you, Leatherland Lodge.
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Review from A S (Daughter of Resident) published on 17 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Dad received very good care in the months he was there, July 18 - May 19. My Mum also received excellent care, even though she was there for only a week in 2018.
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Review from Lynn D (Daughter of Resident) published on 15 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff gave excellent care to my mum and dad in their stay. Thank you.
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Review from G L (Friend of Resident) published on 24 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is one of the tidiest homes I have been to. The staff are lovely, they are always willing to help my friend regardless of how busy they are. They are always smiling. Management are also willing to help with any issues myself or my family or my friend needs to raise. I rate this home 10/10.
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Review from R H (Son of Resident) published on 24 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom has been in Leatherland Lodge for over a year. My mom gets the best care, carers are very good and friendly. The home and deputy manager are approachable and they do an amazing job in the home. I attended the Christmas party. I think it was the best Christmas party for elderly people I have ever
seen.
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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Leatherland Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.867 for Leatherland Lodge is calculated as follows: ( (113 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 128 Ratings = 4.867
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Leatherland Lodge is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (3)

Cheryl

Cheryl Wright

Job Title: Home Manager Joined: 2009

I’ve worked in the care sector for 28 years and have been part of the Runwood Homes family since 2009, supporting people living with dementia and in residential care with dignity, respect, and compassion.


I’ve progressed from Domestic and Carer to Care Team Leader, Deputy Manager, and now Home Manager, giving me a deep understanding of all aspects of care home operations.


My passion is to lead, motivate, and develop teams to deliver outstanding standards of care, achieving excellent outcomes for residents, families, and our care team.


At our home, we are committed to creating a safe, supportive, and person-centred environment where residents can live with comfort, purpose, and joy.

Jeannette

Jeannette

Job Title: Lifestyle Coordinator & Care Team Leader

My name is Jeannette, and I am the Lifestyle Co-ordinator. My job role is to ensure that our residents have an engaging and fulfilled day packed full of entertainment and stimulating activities based on their life history and key moments in their lives. To make them laugh daily, give the residents and their loved ones some special memories to treasure.

Carol

Carol

Job Title: Housekeeper

My name is Carol, I am the Housekeeper at Leatherland Lodge. I support the team of domestics to ensure the home is clean, free of infections, and smells nice. I am also the Infection Prevention Control Champion. I have worked at Leatherland Lodge for many years in all different positions and have always enjoyed my job.

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