Leatherland Lodge

Completely changed her outlook on life.

Since moving my mum from her previous care home to Leatherland Lodge due to unacceptable falls and malnutrition sores, Mum has made such good progress and I noticed a big change in her mood and appearance within a week of her settling in to Leatherland Lodge. The manager and staff were very helpful and I can't fault them. The manager was very caring to Mum's sores and she was very approachable after our initial meeting all of my family left knowing Mum would be cared for how she should be. Thank you to all of you for showing compassion.

Leatherland Lodge is a lovely home and have been looking after my grandad for a year, and he is very happy being there. My granddad has made so many improvements since being at Leather Land Lodge. The team are amazing and very caring and do whatever they can to meet my granddad's needs. I don't know what I would have done without them.

Leatherland Lodge has brought life back to my nan. My nan has Alzheimer's so it can be difficult for her to remember what she does but the care home take regular pictures of her enjoying herself with a genuine look of joy which is very reassuring as a family. All of the staff are very friendly and helpful, especially the head of medication.

Sadly my nan passed away today in loving care at Leatherland Lodge. She had 2 very happy years here with absolutely amazing staff and management. Nothing was ever too much trouble and my Nan was treated as family to them. We as a family could not have hoped for anything better for my Nan. The staff and management go above and beyond to make sure that residents are happy and healthy (my nan always looked amazing). We cannot thank them enough and would recommend this home to anyone.

My mum seems very happy and well cared for. Thank you Leatherland for taking care of her.

Brilliant place, clean, and neat, staff are all very good, especially one key worker.

In the ten weeks, my father was a resident in Leatherland Lodge, he was cared for in an extremely caring and compassionate manner, and the staff always made sure he was kept clean, tidy and comfortable, which was very important to him. He was always dealt with in a dignified manner. The staff were always kind and cheerful. During the final weeks of my father's life, the staff looked after the family as well as they looked after him. I am so glad we chose Leatherland Lodge for my father.

My father was in Leatherland Lodge for about ten weeks and, during this time, was looked after in an extremely caring, compassionate and dignified manner. Nothing was ever too much trouble for the staff, and they were always prompt in reacting to any request. During the last week of my father's life, they not only looked after him but all of the family too. I am so glad that we chose Leatherland Lodge as the care home for my father. I don't honestly feel he would have gotten better care anywhere.

I have been coming here to visit for a few years; always friendly and very welcoming, staff and management. Feels very homely and is always very clean and well presented. Would recommend it to anybody. My friend is always clean, well-fed and happy here.

Thank you all again.

I must say I am so pleased with their care and service.

Excellent care home! Staff are so kind and residents treated with so much respect, and always clean and smells fresh. My Grandad loves it’s there and he’s always telling me how much he’s enjoying his time there.

I would definitely recommend this care home.

Words seem too light to express the gratitude my family have for the staff of this place. The sheer compassion and care that my nan has received in the past and present is outstanding. Especially highlighted in recent months during the loss of my grandad, I found small comfort in knowing my nan was surrounded such caring individuals. From phone calls and FaceTimes (grateful arranged by staff) allowed to see the sheer improvement in my nan's physical and mental health. A true testimonial to the management who run this to such good standards followed by such helpful and capable staff!

When my nan first went into Leatherland Lodge I was wracked with guilt and worry that she wouldn't get the care we wanted for her. I didn't need to worry at all, the care, love and support my nan gets from this home is absolutely outstanding! My nan is so happy, there she loves the food and daily activities, and the interaction with the staff and other residents. The manager and her amazing team are all brilliant in their roles looking after my nan and all the other residents there. The home is spotless and clean and the manager is making the changes to modernise it. I would totally recommend this home 100%.

The level of care that my nan has received since entering the home as a resident of Leatherland lodge is second to none. Since losing my grandad in November 2020 and through this current pandemic she has been supported by the extremely strong willed and caring staff who go above and beyond to make her feel safe and welcome at a time when we were unable to see her everyday and support her, along with making social circles within the home that she would not of been able to do otherwise. The home goes as the unrecognised heroes through this pandemic for me. Being a key worker myself the level of ease it has placed on the family knowing she is being so well looked after just makes it all a little easier and we are looking forward to the day of being able to see nan again and hear all the stories she has to tell. I would like to give special thanks to the manager who is a name constantly popping up from nan for her countless empathy and kindness towards my nan through what has been the most difficult time.

My mother-in-law is a resident. As an only child, my wife battled with the decision of residential care. Leatherland Lodge has been a well-known part of our community in South Ockendon for so long that it seemed the obvious choice. The peace of mind my wife now has has allowed her to know that, although it’s been the toughest, it’s been the best decision. My mother-in-law is being looked after better than we could have ever hoped or wished for. Being the 2nd named person to be able to come in and see her since the restrictions have been lifted has been a joy. The manager and her staff look after and care for the residents as if they are their own family. There are too many to name to acknowledge them individually but I hope they all know just how grateful I am that their care to my mother-in-law has given me my wife back. The home is modern clean and serviceable, but more importantly, it is just that a ‘home’ from ‘home’ a place to feel comfortable and safe. Thank you!

Overall we are very pleased with Leatherland Lodge.

Although I haven’t seen her physically a lot due to the current pandemic, I can tell just by the video that she is well looked after, clean, tidy and always well presented.

Thank you all at Leatherland Lodge.