Leatherland Lodge

Darenth Lane, South Ockendon RM15 5LS

Leatherland Lodge has been purpose-built to provide effective residential and dementia care in a property that is ideal as both a social and living environment.

There are forty-eight places available in total, with some scope for temporary respite care thanks to a care team with a wide range of skills.

The home's management and staff take the health and well-being of residents very seriously, with an efficient administration of medication and activities programmes that all can take part in.

Group: Runwood Homes Ltd

Person in charge: Sid Vaghela (Manager)

Local Authority / Social Services: Thurrock Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 42

Shared Rooms: 3

Rooms with ensuite WC: 42

Facilities & Services: Gardens for residents

Latest Care Quality Commission* Report on Leatherland Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Leatherland Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Leatherland Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.658 for Leatherland Lodge is calculated as follows: ( (109 Excellents x 5) + (39 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 155 Ratings = 4.658

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.521 Points relating to the number of positive Reviews for Leatherland Lodge is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 5 Reviews ÷ 9.6 Target = 0.521

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Leatherland Lodge has a Review Score of 9.2 (9.179) from 13 Reviews


Average Ratings

  • Excellent
    10
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Leatherland Lodge?

  • Extremely LIKELY
    12
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Leatherland Lodge

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    4
  • Niece of Resident/Service User
    2
  • Cousin of Resident/Service User
    1

My mum has been resident at Leatherland Lodge for 18 months. During this time, the care she received from the manager and his amazing team has been first class. The staff are amazing, nothing is too much trouble.
Leatherland Lodge is very homely, with a warm and friendly atmosphere and visitors are always made welcome.
I cannot thank the manager and his wonderful staff enough for all they do for my mother.

How likely would you be to recommend Leatherland Lodge? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

We have found this care home to be very good. My mum is very well looked after and treated with care, respect and dignity. We always find her to be clean and tidy.
The room she has is always very clean - good standards - as is the care home. The staff are lovely, the food is very varied and good and wholesome.
We feel at ease knowing Mum is being cared for and looked after well at all times.

How likely would you be to recommend Leatherland Lodge? Extremely Likely

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Average Rating:   4.5 out of 5

My mother has been here for 8 years and her care could not have been better. The staff are efficient and friendly and nothing is too much trouble. The food is good and varied and there are various activities for the residents to join in.

Rooms are all different, some much bigger than others, but furnished comfortably.

Visitors are always made welcome and the atmosphere is warm and friendly.

How likely would you be to recommend Leatherland Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

I visited my cousin this month and I was delighted to meet the new manager who was most supportive of the needs of my cousin who is almost 95 and has had a recent spell in the hospital which has upset her and has exacerbated her confusion. She is being well cared for and the staff are keeping me informed every step of the way which is a comfort to me because I live in Scotland.

How likely would you be to recommend Leatherland Lodge? Extremely Likely

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Average Rating:   5 out of 5

Excellent care in Leatherland Lodge. Excellent staff and activities. my aunt enjoyed st George's day party and Brunch on Saturday. I come to know that the new home manager arranged the party and brunch. I was very pleased to see him, he has very exciting future plans for the service users. overall I am very happy to see my aunt participating in activities she used to stay in her room but I can see a difference in past few weeks, I noticed that she is enjoying the activity and daily meals in the dinning room.

How likely would you be to recommend Leatherland Lodge? Extremely Likely

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Average Rating:   5 out of 5

Basically, my mother is well looked after and she is very happy with the way she is treated by staff and she seems to have no complaints. The nursing staff all seem to be competent and obliging. She seems generally satisfied with food and everything.

How likely would you be to recommend Leatherland Lodge? Extremely Likely

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Average Rating:   4 out of 5

I find the home very good. It is a tad too hot for my liking but that's not a bad thing for the residents. A shower would be nice in the bathrooms. Overall the home is very friendly and well run and very comfortable for the residents.

How likely would you be to recommend Leatherland Lodge? Extremely Likely

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Average Rating:   5 out of 5

I have been very satisfied with the care and attention which my father has received whilst at the home. The staff are very caring to the people in their care. They are very friendly, helpful and efficient. The home is clean, light and homely and managed very well. They encourage residents to get involved in any activities planned.

How likely would you be to recommend Leatherland Lodge? Extremely Likely

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Average Rating:   4.7 out of 5

Mum seems very happy and when Mum is happy that makes me happy. I have a few issues ie hygiene issues but after speaking to staff these were quickly resolved.

How likely would you be to recommend Leatherland Lodge? Likely

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Average Rating:   3.8 out of 5

My mother has been a resident at Leatherland Lodge for a few years now and I am really pleased by the way my mum has been looked after. Staff work hard and I never see my mum distressed or unhappy.

How likely would you be to recommend Leatherland Lodge? Extremely Likely

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Average Rating:   3.9 out of 5

The care provided for our dad is excellent and well run. Staff are extremely helpful and caring, we couldn't wish for better.

How likely would you be to recommend Leatherland Lodge? Extremely Likely

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Average Rating:   5 out of 5

Since being relocated to Leatherland Lodge in July of this year, we have noticed a dramatic change in my mother's well-being and all-round general demeanour for the best. The quality of care has in my opinion improved and my mum seems to have settled into her new environment quite effortlessly.
The staff have all be wonderful on so many levels and do continue to provide all round care for mum day in and day out.
This is an excellent establishment and would highly recommend it all.
Thank you.

How likely would you be to recommend Leatherland Lodge? Extremely Likely

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Average Rating:   5 out of 5

I have always found all the staff genuinely caring towards my aunt and all the residents. They have the welfare of the residents as their priority at all times. These are my observations when visiting the home. I believe that the ethos cascades from the manager and this plays a big part in the residents care.

How likely would you be to recommend Leatherland Lodge? Extremely Likely

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Average Rating:   4.7 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Runwood Homes Ltd

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Runwood Homes Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Leatherland Lodge