56 Forest Road, Bordon GU35 0XT
Ashley House is a specialist home for 36 older people living with the experience of dementia. The home has a warm and unique environment filled with many different and pertinent sensory experiences that add to the welcoming nature of the home. The home is well staffed by skilled carers with the aid of visiting health professionals.
All rooms are en-suite and the service is organised to support personal freedoms wherever possible, encouraging residents to maintain their own independence in a healthy and secure environment.
Ashley House offers its residents a different choice of meals each day and is flexible to dining and socialising preferences, which contributes to the benefits of having individual care plans.
Group: Sanctuary Care Ltd
Person in charge: Margaret Powell (Manager)
Local Authority / Social Services: Hampshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 36 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 36
Rooms with ensuite WC: 36
Facilities & Services: Sheltered Housing • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Ashley House Residential Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9 (maximum of 10) for Ashley House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Ashley House Residential Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.739 for Ashley House Residential Care Home is calculated as follows: ( (111 Excellents x 5) + (25 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 142 Ratings = 4.739
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.306 Points relating to the number of positive Reviews for Ashley House Residential Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75
Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 4 Reviews ÷ 7.2 Target = 0.556
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Ashley House Residential Care Home has a Review Score of 9 (9.045) from 12 Reviews
Review submitted from a Postal Card by Dudley B (Husband of Resident) on Friday 12 January 2018. Relates to December 2017.
Overall good. Garden pathetic, ashtrays never emptied and parking is poor.
How likely would you be to recommend Ashley House Residential Care Home? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Robert S (Husband of Resident) on Thursday 10 August 2017. Relates to May 2017.
I cannot speak highly enough of the wonderful care my wife received at Ashley House during her residence there nothing was too much trouble for the staff, many many thanks to the staff from all the family.
How likely would you be to recommend Ashley House Residential Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Christopher S (Son of Resident) on Thursday 10 August 2017. Relates to July 2017.
My mother was a resident for three years. The care she received was excellent. The staff were always cheerful, professional and helpful. The end of life was very dignified and respectful. I was very grateful for all the help and care they provided.
How likely would you be to recommend Ashley House Residential Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Paul B (Son of Resident) on Thursday 27 July 2017. Relates to July 2017.
Very good care, my dad is very happy living there.
How likely would you be to recommend Ashley House Residential Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Roger B (Brother of Resident) on Wednesday 20 July 2016. Relates to June 2016.
Staff are very friendly and do their job well. The food looks lovely. We always feel welcome here.
How likely would you be to recommend Ashley House Residential Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Pauline F (Friend of Resident) on Wednesday 6 July 2016. Relates to June 2016.
Ashley House has the most amazing staff they look after each resident in a loving and caring way.
How likely would you be to recommend Ashley House Residential Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Jackie S (Daughter of Resident) on Tuesday 5 July 2016. Relates to June 2016.
Excellent care, home from home. Always feel very welcome. Can't fault.
How likely would you be to recommend Ashley House Residential Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Sylvia G (Daughter of Resident) on Friday 20 May 2016. Relates to May 2016.
I know I could not give my mother the care and support she is given at the home. Of course she would rather have stayed independent and in her own home or one of her children's homes but it is not possible with the care and attention she needs. We could not do better for her and are made very welcome when we visit.
How likely would you be to recommend Ashley House Residential Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by L M (Daughter of Resident) on Thursday 19 May 2016. Relates to May 2016.
As I said I have been coming to this home for nine years it is the best place I have ever been to and I have visited a lot of care homes. I have recommended this home to lots of family. From the maintenance man to all the staff excellent.
How likely would you be to recommend Ashley House Residential Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Isobel P (Daughter of Resident) on Tuesday 2 February 2016. Relates to January 2016.
The staff are always friendly and welcoming and will do all they can to help. The home was very helpful and understanding in the early days which was a very stressful time for us all. The atmosphere is always bright and cheerful and feels like home. Mum is always clean and well dressed with her hair and nails regularly done.
How likely would you be to recommend Ashley House Residential Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by S B (Resident) on Friday 22 January 2016. Relates to January 2016.
Respite care for one week (non-dementia resident).
Very welcome rest for one week, staff were extremely helpful and very caring. Sometimes difficult as non-dementia resident.
How likely would you be to recommend Ashley House Residential Care Home? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Peter (Nephew of Resident) on Wednesday 16 December 2015. Relates to November 2015.
This unit provides care for a number of ladies whose mental capacity have deteriorated and some who also have physical disability. It is readily accessible by visitors and I have always found there are good levels of care. In a unit where there are challenges they bring a lightness of touch and enthusiasm. The overall atmosphere is contentment. The rooms are comfortable and brightened by personal possessions of the residents. No one would volunteer - nor could they not live here - if the need ever arose this may well be as good as it gets.
How likely would you be to recommend Ashley House Residential Care Home? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Staff
Activities
Management
Safety / Security
Rooms
February 2018
April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Ashley House Residential Care Home
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashley House Residential Care Home to verify any information. Our terms and conditions can be viewed here. Ashley House Residential Care Home has an Enhanced Service – more info.