Ashley House Residential Care Home

56 Forest Road, Bordon GU35 0XT
Review Us
9.9 57 Reviews
  • Ashley House Residential Care Home, Bordon
With just 38 bedrooms and homely surroundings, Ashley House has a warm, family feel. The team, many of whom have been with the home for over 10 years, provides residential and respite care, which can be booked in advance.

The team is passionate about Sanctuary Care’s vision of Enriching Lives, which is based on the six senses people need to meet to feel truly happy and fulfilled – a sense of security, achievement, belonging, significance, purpose and continuity.

The residents are engaged with inspiring activities, including the Grow Your Own Way project, where the residents nurture produce they have grown from seed, which is then used in the kitchen by the chef, giving them such a sense of achievement and pride.

The residents have an active role to play in how their home is run, with Ashley House’s resident ambassadors getting involved in everything from supporting with interviewing potential staff, to providing resident feedback.

There are so many other activities to enjoy, from music and games with nursery children, who are regular visitors, animal therapy, baking, trips out into the community, arts and crafts and pampering in the hair salon.

Residents enjoy delicious, home-cooked meals in the dining room, prepared by the home’s chef. Sometimes, when living with dementia, people can struggle to make food choices, so the chef will present dishes at the table, to stimulate the senses and help residents to decide what they fancy. And every day the chef bakes cakes and other sweet treats for afternoon tea.

Ashley House also has its own bar – The Dog and Trumpet, with authentic pumps and memorabilia, where residents enjoy socialising with their favourite tipple!

There is a main lounge and lots of cosy spaces to relax with loved ones, who are welcome to visit at any time. Ashley House also has a Namaste room, where residents can relax in a sensory setting.
Show Ashley House Residential Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 38 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1626
  • RESPITE Self-Funded Residential Care: from £1626

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1626 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Ashley House Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Malcolm Wilson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (34)

Ashley House Residential Care Home Reviews (57)

9.9

Ashley House Residential Care Home has a Review Score of 9.9 (9.936) out of 10, based on 12 reviews in the last 2 years.
Over all time Ashley House Residential Care Home has 57 reviews.

Overall Experience
  • 44
  • 12
  • 1
  • 0
  • 0
Date Published
  • 57
  • 1
  • 4
  • 12
  • 45
Reviewer Connection to Ashley House Residential Care Home
  • 20
  • 10
  • 5
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 57, showing 41-57
Review from Jeanette C (Daughter of Resident) published on 13 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't believe mum is very happy and content, the last two years have been very stressful for us as a family and to find somewhere like Ashley House where she has a lovely room, all the staff make you welcome, mum loves the food and all the attention she gets, it's a joy to visit her and see her
so content.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D S (Niece of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent staff who are very caring towards residents, they are also very friendly towards visitors. The accommodation is bright and cheerful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patricia H (Wife of Resident) published on 6 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband had been in Ashley House for the past 9 months, he had been very happy there, he was extremely well looked after, fed and watered he had smiles for everyone and they had smiles for him. I do not know what I would have done without Ashley House, they treated me like their family as well, nothing
was too much trouble. I give my heartfelt thanks to all staff from the bottom to the top. Nothing is too much trouble they have the time and patience to talk things through.
Reply from Fae Doherty, Senior Marketing Officer at Ashley House Residential Care Home

Thank you for such kind words - I will be sure to pass this onto the manager and the team. Best wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Caroline L (Daughter of Resident) published on 12 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident at Ashley House for the last 21 months of her life. Moving a loved one into a care home can be very hard emotionally and difficult for the resident. The skill of the staff ensured Mum settled well and we, her relatives were supported.
Mum thrived in the attentive care of the
manager and her staff. All staff have regular training, especially in caring for people living with dementia, many of the staff have worked there for several years. As care needs changed they seemed quick to respond to deal with this and knew Mum's preferences.
Communication is open and I always felt I could raise concerns if any, I was always informed promptly if there were any changes with Mum.
Food is plentiful and if appetite is poor residents are offered alternatives, snacks are readily available for those who like to graze.
Daily activities are varied for those who want to join in.
The garden, whilst small is a lovely place to sit in the sunshine, residents can wander there safely.
Reply from Fae Doherty, Marketing Officer at Ashley House Residential Care Home

Dear Caroline, thank you for such a lovely review, our team really appreciate it and thank you for your time. Best wishes, Fae.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alison P (Daughter of Resident) published on 30 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff all seem to know my mother well - what she enjoys doing and what she isn't keen on. She's 101 and they involve her in all the activities that help on a daily basis. She has a good appetite and enjoys the food. We couldn't be happier with the choice of home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Vicky J (Friend of Resident) published on 27 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I come every week to take one of the residents out for a few hours. The staff have been extremely helpful and friendly from day one and I can see they care about the residents.
Because of its location there isn't too much outside space and maybe a few more outings etc would be nice but as far as care
goes which I guess is the most important it's outstanding.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dudley B (Husband of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall good. Garden pathetic, ashtrays never emptied and parking is poor.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert S (Husband of Resident) published on 18 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the wonderful care my wife received at Ashley House during her residence there nothing was too much trouble for the staff, many many thanks to the staff from all the family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christopher S (Son of Resident) published on 18 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident for three years. The care she received was excellent. The staff were always cheerful, professional and helpful. The end of life was very dignified and respectful. I was very grateful for all the help and care they provided.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul B (Son of Resident) published on 28 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care, my dad is very happy living there.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Roger B (Brother of Resident) published on 21 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly and do their job well. The food looks lovely. We always feel welcome here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pauline F (Friend of Resident) published on 8 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashley House has the most amazing staff they look after each resident in a loving and caring way.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jackie S (Daughter of Resident) published on 5 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, home from home. Always feel very welcome. Can't fault.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sylvia G (Daughter of Resident) published on 24 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I know I could not give my mother the care and support she is given at the home. Of course she would rather have stayed independent and in her own home or one of her children's homes but it is not possible with the care and attention she needs. We could not do better for her and are made very welcome
when we visit.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Isobel P (Daughter of Resident) published on 3 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always friendly and welcoming and will do all they can to help. The home was very helpful and understanding in the early days which was a very stressful time for us all. The atmosphere is always bright and cheerful and feels like home. Mum is always clean and well dressed with her hair
and nails regularly done.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S B (Resident) assisted by family/friend published on 22 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Respite care for one week (non-dementia resident).
Very welcome rest for one week, staff were extremely helpful and very caring. Sometimes difficult as non-dementia resident.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter (Nephew of Resident) published on 30 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This unit provides care for a number of ladies whose mental capacity have deteriorated and some who also have physical disability. It is readily accessible by visitors and I have always found there are good levels of care. In a unit where there are challenges they bring a lightness of touch and enthusiasm.
The overall atmosphere is contentment. The rooms are comfortable and brightened by personal possessions of the residents. No one would volunteer - nor could they not live here - if the need ever arose this may well be as good as it gets.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.936)

Overview of Review Score

The Review Score of 9.9 (9.936) out of 10 for Ashley House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.936 for Ashley House Residential Care Home is calculated as follows: ( (132 Excellents x 5) + (9 Goods x 4) ) ÷ 141 Ratings = 4.936
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashley House Residential Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Nov 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (8)

Meet the Team (7)

Malcolm

Malcolm Wilson

Job Title: Home Manager Joined: 2022

I have worked in social care for 30 years. I have been in a range of different roles and settings, from Support Worker to Regional Operations Manager.


I am passionate about enriching the lives of our residents. I particularly enjoy building relationships with the family and friends of our residents.


The social aspect at Ashley House is very important and it is always lovely to see friendships emerging within the home and the wider community through our resident activities.

Lucy

Lucy Doyle

Job Title: Administrator Joined: 2022

The best bit about my job is working with our residents. They all have stories to tell, and I feel privileged to be able to hear them. I also like the family feel of Ashley House, it does not matter which department you work in we are all working towards the same goal, to ensure our residents are safe and happy.

Chloe

Chloe Price

Job Title: Care Assistant Joined: 2021

I love that I enrich lives, and I am able to make a big difference in our residents' lives. It is a very rewarding job.

Jamie

Jamie Breakwell

Job Title: Chef Joined: 2016

I enjoy working as a team with laughs and support. I enjoy cooking food for our residents and when they're happy with their meal it makes me happy too!

Martin

Martin Christopher

Job Title: Kitchen Assistant Joined: 2018

In my role as a kitchen assistant, I particularly love to cook breakfast for our residents. I also enjoy the time I get to spend chatting with them.

Lianne

Lianne Cornwell

Job Title: Activities Coordinator Joined: 2018

As activities coordinator at Ashley House, I love helping our residents and bringing a smile to their faces. It's so rewarding being a companion, giving them someone to talk to and laugh with.

Sophie

Sophie Underwood

Job Title: Team Leader Joined: 2021

I love bonding with our residents and staff too. Getting to know our residents' families is also really rewarding.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashley House Residential Care Home to verify any information. View our terms and conditions. Ashley House Residential Care Home has an Enhanced Service - more info.