Basingfield Court Residential Care Home

Huish Lane, Old Basing, Basingstoke RG24 7BN

Basingfield Court Residential Care Home, Basingstoke, Hampshire
Basingfield Court Residential Care Home, Basingstoke, Hampshire
Basingfield Court Residential Care Home, Basingstoke, Hampshire

Basingfield Court is a fifty-two capacity care home, set up as a voluntary service by Sanctuary Care, and is well-respected in the Basingstoke community for the high standards its carers achieve.

Elderly residents receive a care package that is focused on their individual needs, with access to any related health services, such as GPs, in order to make sure provision is always up-to-date.

Friends and family are made to feel welcome upon visiting and are welcome to join in with the many activities or outings that are organised as part of the service.

Group: Sanctuary Care Ltd

Person in charge: Louise Palmer (Regional Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 65+.

Single Rooms: 52

Rooms with ensuite WC: 52

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Basingfield Court Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.1 Basingfield Court Residential Care Home has a Review Score of 8.1 (8.135)

The Review Score of 8.1 (maximum of 10) for Basingfield Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Basingfield Court Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4 for Basingfield Court Residential Care Home is calculated as follows: ( (29 Excellents x 5) + (27 Goods x 4) + (16 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 78 Ratings = 4

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.135 Points relating to the number of positive Reviews for Basingfield Court Residential Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 4 Reviews ÷ 10.4 Target = 0.385

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    3
  • Satisfactory
    1
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Basingfield Court Residential Care Home?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Basingfield Court Residential Care Home

  • Friend of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Daughter of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

I am the carer for my husband and do not receive any help. Recently I had to spend a short time in hospital and recovery time after an operation. I urgently needed respite care for my husband at very short notice. Having had a short visit to Basingfield Court Residential Home a few weeks previously to have a look around I called them for assistance. Without hesitation and at very short notice the management team arranged an assessment which resulted in my husband spending just over a week with them. This was a great help and relief to both of us knowing he was being well looked after. I cannot thank the whole team enough for their help and assistance and for caring for my husband so well. I would happily recommend Basingfield Court to anyone and would definitely not hesitate to use them in the future they certainly went out of their way to make life easier for us both.

How likely would you be to recommend Basingfield Court Residential Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Good room sizes and standard of cleanliness. Friendly, courteous staff on the whole with one notable exception.
Management helpful when questioned.
Access security good, but results in being kept waiting too long at times (manual door release)
Afternoons seem to pass without much social activity. Insufficient outings.

How likely would you be to recommend Basingfield Court Residential Care Home? Neither Unlikely or Likely

Average Rating: 

 3.4 out of 5

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Cannot speak about food or value for money - only my opinion as I am only a visitor. A lovely place to visit, the only nice one I have been to.

How likely would you be to recommend Basingfield Court Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

For over a week, the home has been without running hot water, a basic human right to health and hygiene has been denied and still no end date to the boiler being fixed.

How likely would you be to recommend Basingfield Court Residential Care Home? Unlikely

Average Rating: 

 2.5 out of 5

Overall Standard: Poor

Facilities: Poor

Cleanliness: Poor

Treated with Dignity: Satisfactory

Food & Drink: Very Poor

Staff: Satisfactory

Activities: Poor

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Poor

Kate Yates, Senior PR Officer at Basingfield Court Residential Care Home responded to this review on 15 May 2017:

Regional manager Louise Palmer said: “Thank you for your review. I do understand your frustration, however, our staff worked tirelessly to support our residents throughout to minimise the impact on them as much as possible. As soon as we experienced an issue getting a consistent supply of hot water we contacted the engineers who confirmed we needed a new boiler. This took five working days to fit because of the very specific type we needed, however, we have replaced both boilers as a precaution. If you would like to speak to me further please do not hesitate to come and see me.”

Always found the staff and care very good, feel there could be more staff at times. Staff very caring and kind. Overall very happy with Basingfield Court.

How likely would you be to recommend Basingfield Court Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I have found when visiting my friend the staff are welcoming and curious and always pleased to help! There have been issues with things going missing. Purses, debit cards and phones! On the whole, my friend has been happy at Basingfield Court Residential Care Home in the short time she has been there, sadly Basingfield Court Residential Care Home is not secure enough for my friend to stay.

How likely would you be to recommend Basingfield Court Residential Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

Katherine Mahoney, Home Manager at Basingfield Court Residential Care Home responded to this review on 18 Apr 2017:

Thank you for your review and kind words about our team. We have a policy here where residents should always keep items of personal value in the home’s safe or alternatively there is a lockable cupboard in each resident’s bedroom. Please do contact me so we are able to discuss things further.

Whenever I visit my sister at Basingfields I am always greeted with happy smiles and cheerful 'hello's'. All the staff seem caring and considerate to the old people. Food is excellent, rooms are top rate, the home is always clean and the entertainment provided seem to be excellent and dome of the visiting entertainers are top rate. My best recommendation is that if I was in my sisters position I would be very happy to be at Basingfields.

How likely would you be to recommend Basingfield Court Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

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Care Home Idol 2016

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