Basingfield Court Residential Care Home

Huish Lane, Old Basing, Basingstoke RG24 7BN
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9.8 65 Reviews
  • Basingfield Court Residential Care Home, Basingstoke
With beautiful gardens and communal areas, spacious bedroom suites, a library and bistro café, Basingfield Court has some wonderful spaces to enjoy. But it’s the team which makes this home special.

Devoted to enriching the lives of their residents, activities are a huge part of life in the home, where the team provide residential, dementia and pre-bookable respite care.

The home has magnificent large gardens. With new furniture, these have just been revamped with the help of community volunteers, who have also created a pond. The residents are nurturing their own herbs and veg from seed, as part of the home’s gardening project, which will then be used in the kitchen.

The residents enjoy seated yoga, visualisation and meditation classes every week, as well as Zumba and dance. There are also twice weekly visits from a mobile hairdresser, who has been pampering residents in the salon for 30 years!

There are monthly cultural days, where the residents learn facts about different countries and the chef creates authentic cuisine, with everything from Spanish and Greek to Italian, where residents helped make pizzas. The chef makes home-cooked meals every day and is a talented baker, with freshly-baked cakes for afternoon tea. The residents often get involved in baking activities. And new to the menu are the cheese and pâté suppers.

The home has a beautiful bistro to relax in with loved ones, who are welcome to visit at any time. It also has its own private family and friends Facebook page, filled with photos and videos of what the residents have been enjoying.

The home is very much part of the local community, with school children visiting regularly for crafts and bingo.

Animal visits are also popular at Basingfield Court, from guinea pigs and rabbits to Shetland ponies.
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Care Provided by Basingfield Court Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1500 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Basingfield Court Residential Care Home to find out the exact price for your requirements.

Contact Basingfield Court Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Basingfield Court Residential Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Zina Kenk (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (52)
  • Single Rooms with Ensuite Wet Room (37)

Basingfield Court Residential Care Home Reviews (65)

9.8

Basingfield Court Residential Care Home has a Review Score of 9.8 (9.790) out of 10, based on 20 reviews in the last 2 years.
Over all time Basingfield Court Residential Care Home has 65 reviews.

Overall Experience
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Date Published
  • 65
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Reviewer Connection to Basingfield Court Residential Care Home
  • 28
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  • 5
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Total of 65, showing 21-40
Review from Pauline H (Daughter-in-law of Resident) published on 8 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We would like to congratulate the new manager and her team for achieving a lovely, positive, relaxed and caring atmosphere for residents, service users, volunteers, visitors and relatives at Basingfield Court Residential Care Home. Everyone is always so cheerful, friendly and obliging and the range
and quality of activities available is excellent. We really appreciate the professionalism, kindness and good humour and so, we know, does our 96-year-old mother.
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Review from L S (Daughter of Resident) published on 23 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found this care home for my dad in January 2023 and he fell in love with it straight away. His health hasn't been very good since he came home from Spain last September but since he has been in Basingfield Court Residential Care Home, he's come back to life. You're an amazing care home, friendly
warm and inviting and Dad loves the food, gardening and entertainment.
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Review from Mary H (Friend of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been impressed by the homely and friendly atmosphere. The care staff are very 'caring' and treat my friend with great dignity and kindness, gently encouraging her when she is anxious or distressed. It is such an encouragement to see my friend enjoying crafts and social skills via social media.
I am grateful to all the staff, it has been a very difficult and distressing time but it is good to see my friend smiling and interacting with others.
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Review from E E (Daughter of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been here for several months. We were able to put some of her personal belongings in her flat before she came and was delighted on arrival. The staff have been kind, caring and attentive and always treat her with respect. She is very happy here - even if she chooses not to socialise, they
respect that. It is a huge comfort to her family that she is content and well cared for. Thank you!
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Review from S J (Daughter of Resident) published on 26 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother passed recently and I wanted to thank Basingfield Court for everything they did to make Mum's last few days comfortable. Everything was done with great dignity and loving care for her. The staff were amazing and a true asset to the care home. They should be recognised for their service not
only for my mum but for me and my family in this hard sad time. They were wonderful. Thank you for everything and I would happily recommend the care home to anyone looking for a homely and friendly environment for their parents.
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Review from Paul H (Son of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
2 visits over one weekend, staff friendly and knew where to find my mother (and who she was). Took her out, warm greeting on return. On her birthday, I arrived at the home to happy birthday banners and balloons. The home provided a birthday cake and made every effort to make it a happy occasion. Tea
and biscuits are provided regularly throughout the day and I have not been there for meal times.
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Review from Tracy B (Daughter of Resident) published on 30 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been at Basingfirld Court since January 2022. The hard work, dedication and excellent care my dad has received have been amazing. The care staff show so much love to Dad and he is always saying how lovely they all are. The dedication of the activities coordinator and her activities with Dad
have brought out his creative side and his pictures are all displayed in his room. The door is always open for us to talk to the management team. Thank you from the bottom of my heart.
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Review from S F (Daughter of Resident) published on 3 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother would find it helpful if the care staff wore name badges. My mother feels the home is well run and the office/staff deal with problems/queries effectively.
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Review from Sarah G (Daughter of Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy about the care given to my dad at Basingfield. The staff are very friendly and caring and I know my dad is in safe hands.
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Review from D F (Daughter of Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is looked after well and is very happy in the home. Once or twice I have had a couple of little concerns but my concerns are always addressed promptly. Overall a very well run happy home.
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Review from C C (Daughter-in-law of Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law came in for respite care and he has settled in really well. Nothing is too much for the staff.
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Review from Steven L (Son of Resident) published on 22 September 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
Originally I thought this place was perfect. It was clean and tidy and spacious rooms, also friendly staff. After accepting my mother into their care I learned my mum had escaped after one day and was so upset when some personal belongings had gone missing. I decided I had to take her out, still no
outcome on this matter, very poor aftercare.
Reply from Fae Doherty, Senior Marketing Officer at Basingfield Court Residential Care Home
We are saddened to read your review for Basingfield Court. Unfortunately, as discussed with our home manager at the time, being a residential care home, our team could not continue to support your…read more
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Review from P N (Daughter of Resident) published on 18 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is so well cared for here, everyone is so kind and compassionate. I have such peace of mind, knowing that she is safe and checked on regularly.
As a visitor, everyone always makes me feel at home and that it’s mum's home.
Thank you, everyone.
Reply from Fae Doherty, Senior Marketing Officer at Basingfield Court Residential Care Home
Thank you so much for your outstanding review for Basingfield Court Residential Care Home! It's wonderful to hear how happy you are with the care our dedicated team provide and that you have such…read more
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Review from J K (Daughter of Resident) published on 6 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Basingfield Court for nearly 5 years now.
He is very well looked after by an amazing team of staff. His room is spacious and homely and always clean. His personal care is always done with care and although he needs a bit of help at mealtimes he is enjoying his food!
I am so grateful
for the care the staff give my dad, especially through the last 2 years, I have always been kept up to date with how Dad is and what is going on in the home.
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Review from Kris G (Daughter of Resident) published on 3 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Basingfields Court go above and beyond to ensure the residents there are well looked after both physically and mentally. My mum has been in the home since April 2021. It has been such a hard time for care staff and residents in Care Homes although you wouldn't know this when you go to Basingfields
as the staff are always so upbeat. Every time I have gone to see my mum or have emailed Basingfields the staff there are always super cheerful will bend over backwards to help and work so hard to ensure their residents are having the best life! After living in her previous home for 57 years mum's move to a new home was always going to be quite traumatic. The care and reassurance all the staff at Basingfields provided meant my mum settled really quickly and is thoroughly enjoying life again. I never ever wanted my mum to go into a home, but after seeing what Basingfields offer how very stupid was I to feel like this. I really hope the staff realise how much good they do.
Reply from Fae Doherty, Senior Marketing Officer at Basingfield Court Residential Care Home
Thank you for such a wonderful review for Basingfield Court and our dedicated team. We know how difficult the transition into care can be for both our residents and their loved ones so it is wonderful…read more
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Review from E B (Daughter of Resident) published on 5 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother became a resident in October 2020. She says that the carers are very kind, she enjoys the food and says her room is very nice. I have found the staff to be kind, caring and helpful. Obviously visiting is difficult due to COVID, so I have not been inside the home. I have been able to look through
the window and see into my mother’s room. It is spacious and I look forward to being able to visit her inside the home at some point. The recently erected pod provides a good environment for visiting in these difficult times.
Reply from Fae Doherty, Senior Marketing Officer at Basingfield Court Residential Care Home
Thank you for taking the time to review our home and for your kind words. I do hope we are able to welcome you back to Basingfield Court properly soon. Best wishes.
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Review from Laura P (Daughter of Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum moved into Basingfield Court in March 2020 just before the first lockdown. It was a very difficult time for everyone but the staff did their best to help Mum settle in and make new friends. The manager was very aware as Christmas approached what a terribly difficult year this had been for all
the residents and she put together a programme of Christmas activities and entertainment to help everyone celebrate Christmas in style. There were Christmas crafts, games and presents. Every single member of the team went all out to ensure that every resident had a Christmas to remember. On Christmas day when the team must have been missing their own families the staff were in fancy dress and going the extra mile to make Christmas as happy as it could be for the residents. My mum had a lovely day and I took comfort from knowing that while she could not be with me this year she was being looked after and well cared for. The manager and her team really do put the care into care home.
Reply from Fae Doherty, Senior Marketing Officer at Basingfield Court Residential Care Home
Thank you for such a lovely review, it's wonderful to hear the team at Basingfield Court went above and beyond to make it a truly wonderful day for their residents - the team will really appreciate…read more
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Review from L N (Daughter of Resident) published on 31 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the lockdown, the staff have been great at keeping the residents safe and happy. We have been kept up to date with what has been going on with our mum, being able to speak to her via facetime and more recently face to face. By booking a time slot is great.
Reply from Fae Doherty, Senior Marketing Officer at Basingfield Court Residential Care Home
Thank you so much for your kind words about the team and home. Best wishes, Fae.
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Review from J W (Daughter of Resident) published on 6 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very friendly and helpful, always the care home is modern and bright. My Mum is very well looked after and all the family is very happy to know that she is happy and we need not worry about her.
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Review from T P (Nephew of Resident) published on 30 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In times of illness and concern, the staff go all out for the resident, and kept us informed. Felt quite happy that our Aunt was in good, caring hands. Thank you.
Reply from Fae Doherty, Senior Marketing Officer at Basingfield Court Residential Care Home
Thank you for your kind words about our home and team; it's much appreciated. Best wishes, Fae
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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Basingfield Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.790 for Basingfield Court Residential Care Home is calculated as follows: ( (195 Excellents x 5) + (37 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 238 Ratings = 4.79
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Basingfield Court Residential Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Zina

Zina Kenk

Job Title: Home Manager Joined: 2022

I joined the team at Basingfield Court as a deputy manager last year, before becoming manager earlier this year. As a team we deliver great care for our residents, working closely with professionals and supporting residents’ families and loved ones.


My career in care started over 10 years ago, working as a carer alongside studying. I have recently completed my level 5 Management in Health and Social Care and will continue to study and learn in my role.


Caring for people is very important to me. I enjoy doing things that will either help someone or change someone’s life, even in a small way. Here at Basingfield Court, our wonderful team support in enriching residents' lives every day. It makes me feel that I am a part of something very special.

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