Heatherside Care Home

Scures Hill, Nately Scures, Hook RG27 9JR

Heatherside Care Home, Hook, Hampshire
Heatherside Care Home, Hook, Hampshire
Heatherside Care Home, Hook, Hampshire

Heatherside is located in the scenic Hampshire countryside, within two acres of well-kept gardens, while offering homely comforts and a versatile daily lifestyle.

The team discuss preferences with clients as soon as they arrive, making sure services are tailored to suit their care needs, diet and also personal interests and hobbies.

An activities coordinator makes sure there is plenty to enjoy when residents choose to get involved, while staff look to be as welcoming to visiting loved ones.

Group: Pearlcare

Person in charge: Kerry Lettin (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 34 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 32

Shared Rooms: 1

Rooms with ensuite WC: 28

Weekly Charges Guide: Personal Care Single £750 – £1000

Facilities & Services: Day Care • Respite Care • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Heatherside Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9 Heatherside Care Home has a Review Score of 9 (9.013)

The Review Score of 9 (maximum of 10) for Heatherside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Heatherside Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.675 for Heatherside Care Home is calculated as follows: ( (82 Excellents x 5) + (37 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 120 Ratings = 4.675

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.338 Points relating to the number of positive Reviews for Heatherside Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 4 Reviews ÷ 6.8 Target = 0.588

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Heatherside Care Home?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Heatherside Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Sister-in-law of Resident/Service User
    1
  • more

Right from the very first time of entering Heatherside last year to view accommodation for my very close friend, the staff were very friendly and warm.
She has settled in really well much to the kindness and understanding of all the staff.
I have to travel about 70miles to visit so only get to see her every other week, but I do not have to worry as she is well cared for.
On my last visit my sister in law and I were going to eat our lunch in the car while our friend had hers, straight away we were offered an area where we could all eat together, how lovely and thoughtful.
A big thank you to all the staff.

How likely would you be to recommend Heatherside Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Heatherside Care Home is a warm, friendly place with a lovely family feel. The management are always helpful and thoughtful. Care staff are friendly and always cheerful and seem to know their clients well. All staff are respectful and kind to residents and visitors. Food in 'home' cooked, varied and well planned out. Residents always have a daily choice. The main lounge is lovely with lots of light coming in and has a lovely aspect overlooking the large garden. As a relative of a resident, I am very pleased with Heatherside Care Home and all the staff there.

How likely would you be to recommend Heatherside Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Kerry, Care Manager at Heatherside Care Home responded to this review on 27 Apr 2017:

Thank you so much for your review, I will pass your lovely words on to the team.

Both my sister and I were very satisfied with the care our mum received, she was very happy there and the care and love were very much appreciated. Mother died with the people she came to love around her. Thank you so much to the staff, you will not be forgotten.

How likely would you be to recommend Heatherside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my mother moved to Heatherside Care Home in January she has been treated with the utmost kindness and respect by the staff, all of whom have made her very welcome. My mother becomes very confused at times and the staff have been gentle, patient and supportive in dealing with some of these challenging moments. I would highly recommend Heatherside.

How likely would you be to recommend Heatherside Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum moved to Heatherside in October 2015. It's a lovely setting with a large garden area, in the countryside. The communal lounge has been refurbished and is clean and bright. Since mum has arrived, her small but adequate room has been decorated and new bathroom 'furniture' added.
She has had the opportunity to choose her colour scheme and add her own pictures etc. She enjoys the food and has gained weight. Staff are kind, patient and welcoming. Mum enjoys the bingo and events that are arranged. Heatherside is a lovely place.

How likely would you be to recommend Heatherside Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

A very comfortable and well appointed care home. Friendly and capable staff, always cheerful and ready to help.

How likely would you be to recommend Heatherside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister-in-law was a resident at Heatherside Care Home for eight years and during that time she was always treated with kindness and respect. During her last weeks the staff were so kind and caring and I could not have asked for better care and respect. I feel that Heatherside have a very dedicated team of carers.

How likely would you be to recommend Heatherside Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Tarnya Fairburn, Regional Manager at Heatherside Care Home responded to this review on 05 Nov 2015:

Thank you for your kind words, the staff will miss her dearly. Take care and feel free to call in at any time.

Excellent home. New refurbished lounge area. Food is excellent and the staff could not be better.

How likely would you be to recommend Heatherside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have been very pleased with the welcome received when mum moved to her new home at Heatherside 4 months ago. She has settled in well and is happy in her new routine. The staff are all very supportive and kind, although we would welcome more feedback from them as mum does get a little muddled up at times, so it would be nice to know exactly what's going on sometimes! The food always looks appealing, good choice of menu. The new garden room is superb, offering a feeling of hotel spacious to the lounge area. Would definitely recommend!

How likely would you be to recommend Heatherside Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum was admitted to Heatherside Care Home in April 2015. From viewing the home to present day the staff here are wonderful. They have been experiencing some trying times whilst working around a huge expansion to the home. During this time the carers, admin staff have always put the residents needs first and foremost. The lady in admin is always available to answer any questions and is extremely polite and helpful. The staff are amazing with the residents and nothing is too much trouble for them.

How likely would you be to recommend Heatherside Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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