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Heatherside Rest Home

Scures Hill, Nately Scures, Hook, Hampshire RG27 9JR
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Heatherside Rest Home, Hook
Heatherside Rest Home, Hook
Heatherside Rest Home, Hook

Heatherside is located in the scenic Hampshire countryside, within two acres of well-kept gardens, while offering homely comforts and a versatile daily lifestyle.

The team discuss preferences with clients as soon as they arrive, making sure services are tailored to suit their care needs, diet and also personal interests and hobbies.

An activities coordinator makes sure there is plenty to enjoy when residents choose to get involved, while staff look to be as welcoming to visiting loved ones.

Care Provided by Heatherside Rest Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,650 - £1,700£1,650 - £1,700
Residential Dementia Care£1,650 - £1,700£1,650 - £1,700

All fees include a visiting chiropodist every 6 weeks. The hairdresser is paid separately

Contact Heatherside Rest Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jessica frewer(Care Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (1)

Visiting

  • Visiting at all times

Parking

  • Parking to the front of the building (off road)

Heatherside Rest Home Reviews (54)

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9.7

Heatherside Rest Home has a Review Score of 9.7 (9.675) out of 10, based on 13 reviews in the last 2 years. Over all time Heatherside Rest Home has 54 reviews.

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Showing 54 reviews matching selected criteria
Review from Claire M (Daughter of Resident) published on 13 March 2026 Submitted via Website
Overall Experience
A warm friendly and caring environment for my father to live in. A home from home feel .
The staff are committed to providing tailored care to meet the needs of the resident and are always available or for feedback/updates.

Lovely grounds and garden well maintained which is fantastic when visiting.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you so much for your lovely words. we really do pride ourselves in offering a home from home experience here at Heatherside. We are glad you enjoy the gardens :-)

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Review from Natasha R (Daughter of Resident) published on 25 February 2026 Submitted via Website
Overall Experience
My lovely mum has been living at Heatherside since 2021. While Mum's support needs have increased significantly due to her dementia, one thing has always remained consistent: she feels like she's "just on holiday" and always has lovely things to say about the staff.
The rear gardens are beautiful and lovely to sit in during the warmer months.
The most important thing for our family is knowing that Mum always feels safe and cared for. Whenever we visit, there is always some activity going on in the lounge, and this even reaches residents in their bedrooms, helping everyone feel included. There are regular external visitors who come in to entertain-singing, pet therapy, and so much more. The list really does go on, and it's fabulous. Mum even got to watch Elvis films last week on a huge tablet from the comfort of her bed!

What truly makes Heatherside work so well is the family of staff. Thank you, from the bottom of my heart, to everyone who cares for my mum-whatever role you play.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you so much for your lovely words, it really means a lot! I will share this with our fantastic team :-)

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Review from Colin John F (Son of Resident) published on 12 February 2026 Submitted via Website
Overall Experience

Heatherside has always consistently updated all policy standards. My mother has been in residence since 2005 and has experienced all changes since then. Heatherside has remained an excellent care home.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you so much for your feedback. I will share this with our fantastic team here at Heatherside

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Review from Amanda F (Daughter of Resident) published on 11 February 2026 Submitted via Website
Overall Experience

My mother was very concerned when the time came for her to move into a care home. Nicky and her team have proved themselves to be very compassionate when caring for my mother especially when her anxiety is making her feel unwell. It is not an easy job working at a care home but the staff at Heatherside from the top down do a magnificent job and my mother is truly fortunate to reside at this home.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you so much for your kind words. Your comments will be shared with our fantastic team

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Review from Sam H (Daughter-in-law of Resident) published on 7 October 2025 Submitted via Website
Overall Experience

I accompanied the Activity leaders and Carers with 6 of the residents to the Garden Centre this week. We went for a spot of shopping followed by tea and cakes in the cafe. The residents loved it, they clearly all appreciated getting out and a change of scenery. It was no mean feat managing various logistics in the centre, and the wheelchairs in and out of the bus but the driver was also fab. The staff really go over and above to improve the quality of life for the residents and it was such a joy to see the beaming faces.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you for your lovely comments. I am so glad you enjoyed the trip to the garden centre, your help and support was much appreciated. I will pass these comments on to the staff. Thank you again

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Review from Marie F (Daughter of Resident) published on 23 July 2025 Submitted via Website
Overall Experience

I cannot praise all of the staff at Heatherside enough for the care and attention that they have shown my mum since she moved in earlier this month. My mum made a big move of not only going into care, but also moving areas - all with having extremely limited speech. The staff have all already learnt how to effectively communicate with mum and I couldn't have asked for a smoother settling in than we have had. Every time I ask her if she's happy, the smile and "ooo yes" tells me everything I need to know. My mum looks lighter and brighter in such a short space of time and knowing how well she's being cared for has truly given me such a sense of relief.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you so much for your kind words, I will share this with our fabulous team. Your mum is an absolute delight!

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Review from C P (Son of Resident) published on 21 January 2025 Submitted via Postal Card
Overall Experience

A very well managed care home, with professional staff who care for the residents. We would have no reservations recommending this residential care home to anyone seeking residential care for themselves or a family member.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you so much for your positive review. I will share this with our wonderful team.

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Review from P R (Son of Resident) published on 14 January 2025 Submitted via Website
Overall Experience

Sadly our mother passed away on the 2nd January, she was so well looked after by the staff, they are very caring and attentive. I would rather not pick anyone out, they were all fabulous. I can recommend this home without reservation. Our mother was there for three years, she was very happy and settled, despite her dementia. Although she was very passive there was a lot of work for them to do. One point worth mentioning, is the substantial renovation and upgrades which have made the home even more comfortable.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you so much for your lovely kind words. Your mother meant a lot to all the staff here and we will miss her dearly.

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Review from P R (Wife of Resident) published on 5 December 2024 Submitted via Postal Card
Overall Experience

There is a calm, friendly atmosphere when one enters this home. The residents are encouraged to sit in the lounge during the day where there is always something going on. The activities provided are brilliant. The personal cleanliness of the residents is very good. The laundry situation could do with attention, e.g system for sorting clothes, (missing items). There is a lovely garden to walk round or sit.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you so much for your lovely review. We always welcome feedback and the laundry system is something we will look into.

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Review from S T (Daughter of Resident) published on 13 November 2024 Submitted via Website
Overall Experience

I first wrote a review when Mum had been at Heatherside for 9 months. She has now been there for nearly 2 years. There is a lady of 108 years of age so they obviously look after the residents well! What particularly impresses me are the wide range of stimulating activities provided by a dedicated, enthusiastic team of activity coordinators and the lovely extensive grounds full of flowers and shrubs. Lots of wildlife (eg pheasants, ducks, deer, squirrels and many birds) visit to provide added interest. Many of the staff have worked at Heatherside for many years. They are very caring and know all the residents by name. Although it is an old building it is constantly being renovated to keep it fresh. Only problem is that parking can sometimes be difficult if lots of visitors at the same time as delivery vans.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you for lovely words, we have taken feedback about the driveway on board. Thank you.

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Review from C C (Daughter of Resident) published on 29 October 2024 Submitted via Website
Overall Experience
Great caring people, my mother is here today because of this home, you are always welcome. I always look forward to seeing my mother and the carers at this home. The food is amazing, and they have lots of activities.
And they have a lovely garden, which they have lots of fairs.

Thank you.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you for your lovely review, we are so glad you are happy with mums care here at Heatherside.

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Review from Sue G (Daughter of Resident) published on 2 October 2024 Submitted via Website
Overall Experience
The staff at Heatherside are professional and friendly. They tend to all mum's needs, no matter what that is. Heatherside is a lovely place and a very pleasant atmosphere. it's a happy place to be.
They provide entertainment for the residents, they're kind and caring. And will sort anything out for you. Nothing is too much trouble.
The manager is an incredible lady!

Thank you so much HEATHERSIDE for EVERYTHING.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Hello, thank you so much for your lovely kind words. it is our absolute pleasure looking after your mum. I will share your feedback with our wonderful team.

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Review from Nina D (Granddaughter of Resident) published on 19 September 2024 Submitted via Website
Overall Experience

Since coming to live at the home earlier this year after spending a spell in hospital Nan is like a different person. She has gone from struggling with her dementia, not wanting to eat, drink or participate in anything to doing a 180°. She settled in and made friends quickly. Her appetite returned and she was always telling us how lovely the meals are. She was encouraged to take part in the activities and now happily joins in willingly. Her sense of humour has returned and it feels like we have our nan back. The staff at the home are fabulous and you just know they really care. We have just attended the family fete day and it was fantastic. The garden was decorated with flags, there were stalls, food, drink and even a singer! Nan had a lovely afternoon with her friends and family. Would 100% recommend this care home.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you so much for your lovely kind words, I will share this with our fantastic team. We are so glad you enjoyed our summer fete.

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Review from Stephen C (Son of Resident) published on 3 April 2024 Submitted via Website
Overall Experience

My mother moved into Heatherside in October 23 after spending the last few years in sheltered accommodation in Basingstoke. From the very beginning, we were so impressed with the atmosphere and philosophy of the home. They did so much for their guests, to help with both their physical well-being and also to stimulate them mentally. The main lounge area was bright and airy, and Mum's room was cosy and had everything she needed. The staff were so attentive, and communication from the home was excellent, particularly as Mum's health began to decline this year. Both the managers there definitely go the extra mile in looking after both the family of their residents and the residents themself. Nothing is too much trouble. Unfortunately, Mum passed away in mid-February, and my only regret was that she had such a short time at Heatherside. It was a very happy place for her.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

We really appreciate your kind words; thank you so much. I will pass your comments on to our wonderful team.

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Review from Sally P (Daughter of Resident) published on 7 March 2024 Submitted via Website
Overall Experience

Heatherside has been my mother’s home for over 5 years. It has always been, and still is, like one big family. The staff and residents are wonderful. A lovely lounge looking out onto the gardens and activities for residents to join in with, if they wish. The grounds are stunning with a lovely area to sit out when it’s warmer. You couldn’t wish for a lovelier home.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you for your lovely words, feedback is important to us. I will share your review with our fantastic team, thank you.

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Review from Louise I (Daughter of Resident) published on 6 March 2024 Submitted via Website
Overall Experience
Mum has been a resident at Heatherside for two and a half years and is very content. All the staff are lovely and look after her very well.
By choice, she spends almost all her time in her comfortable room. However, the home has a bright, spacious lounge and cosy dining room that many of the residents use daily.
All her care needs are met (although I do top up her fruit but I suspect that's because she doesn't think to ask for more).

It took a little while to learn the 'system' at the home. For example, Mum didn't know for some time that she could ask for a larger meal. Perhaps a 'welcome' leaflet with this sort of information would be useful.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Hi, thank you so much for your review. We appreciate the feedback and will share this with the team. Nicky

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Review from A R (Daughter of Resident) published on 27 February 2024 Submitted via Website
Overall Experience

Fairly satisfied with the service. Staff do their best to provide a happy comfortable experience, they are all concerned with the well-being of the residents. They make an effort to include and involve residents in a variety of activities. Mum enjoys the food and the staff make great efforts to involve her in entertainment. All residents appear to be happy.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you so much for your kind words. Mum is an absolute pleasure to have here at Heatherside.

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Review from Jenny W (Sister of Resident) published on 27 February 2024 Submitted via Website
Overall Experience

My brother has been a resident for a month, he has settled in very well, all staff are very good at what they do, very attentive and kind to him, the home is very clean, he is very pleased with the food that he has had, nice size room, on the whole, we are very pleased.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you so much for your kind words and 5 stars! I will share this with our fantastic team.

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Review from W K (Daughter-in-law of Resident) published on 27 February 2024 Submitted via Website
Overall Experience

I find the home a very nice place to visit. It is very warm and friendly. My Mother-in-law has been here for 5 months and has settled in really well. She loves the company and enjoys the food. The family feel better knowing she is safe and well looked after.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you for your kind words, I will pass this on to my fantastic team.

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Review from Phil G (Son of Resident) published on 16 January 2024 Submitted via Website
Overall Experience

Mum is so much happier and less anxious since she moved to Heatherside. The staff and carers are a wonderful bunch of people who genuinely care about the residents and do their best. When Mum was ill recently the carers went above and beyond to really look after her and help her recover. There is a friendly and sociable atmosphere at Heatherside, most of the residents can usually be found in the light and airy open-plan lounge area where they can get involved in organised activities, listen to music or often just chat together.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Hi, thank you for your kind words, we will share this with the team. Nicky

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 December 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 21 July 2026

Please call the home for our latest availability

News (0) & Events (0)

News

There are no news items for Heatherside Rest Home.

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Heatherside Rest Home.

Accreditations

There are no accreditations posted yet for Heatherside Rest Home.

Meet the Team (1)

Jessica Frewer
Jessica FrewerJob Title:Home ManagerJoined: 2011

My name is Jessica Frewer, and I am the Care Manager at Heatherside. I have worked at Heatherside for 15 years, starting my career as a carer. Over time, I have learned how important it is to create a home where people feel safe, supported and welcome.

Being a Care Manager means a great deal to me because it gives me the chance to support both our residents and our team every day. I truly believe that good care starts with a happy, supported team, so I do my best to make sure staff feel valued, and residents receive the very best care we can give.

What matters most to me is that every resident is treated with dignity, kindness and respect. I want the people who live at Heatherside to feel safe, listened to and at home.

I am always looking for ways to improve the care we provide, help my team grow in confidence and skills, and make sure our home is a place where residents can live meaningful, fulfilling lives.

Every day is different, and that is one of the things I love most about this role. Getting to know residents and their families, supporting my colleagues and seeing the difference we make together all mean a lot to me.

The values that guide me are compassion, respect, honesty, teamwork and putting people first. I lead by example, try to be approachable and always do my best to do what is right for our residents.

Outside of work, I’m a busy mum, and I love spending time with my family and my dog. I also enjoy travelling, baking and making memories with the people closest to me. To stay active and recharge, I go to the gym, take long walks and enjoy watching Formula One.

Frequently Asked Questions about Heatherside Rest Home

What types of Care is Heatherside Rest Home registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Heatherside Rest Home have?

There are 32 Single Rooms and 1 Couples/Companion Room.

What are the Facilities & Services at Heatherside Rest Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Heatherside Rest Home to the centre of Hook?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heatherside Rest Home to verify any information. View our terms and conditions. Heatherside Rest Home has an Enhanced Service -more info.