What types of Care is Heatherside Rest Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Heatherside Rest Home have?

There are 32 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Heatherside Rest Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heatherside Rest Home to the centre of Hook?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Heatherside Rest Home, Scures Hill, Nately Scures, Hook, Hampshire RG27 9JR

Review from Marie F (Daughter of Resident) published on 23 July 2025 Submitted via Website • Report

Overall Experience

I cannot praise all of the staff at Heatherside enough for the care and attention that they have shown my mum since she moved in earlier this month. My mum made a big move of not only going into care, but also moving areas - all with having extremely limited speech. The staff have all already learnt

how to effectively communicate with mum and I couldn't have asked for a smoother settling in than we have had. Every time I ask her if she's happy, the smile and "ooo yes" tells me everything I need to know. My mum looks lighter and brighter in such a short space of time and knowing how well she's being cared for has truly given me such a sense of relief.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you so much for your kind words, I will share this with our fabulous team. Your mum is an absolute delight!

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Review from Sam H (Daughter-in-law of Resident) published on 23 January 2025 Submitted via Website • Report

Overall Experience

My mother-in-law has now been at Heatherside Rest Home for 8 months. She has dementia and the care and activities at Heatherside have helped her no end. The staff are lovely and so patient with her. We live locally so go in everyday and at different times of day and whenever we go in the home is welcoming

and she is well looked after.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you for sharing your experience with Heatherside Rest Home. It's wonderful to hear how much the care and activities have helped your mother-in-law. It's clear the staff's patience and dedication make a big difference, and your daily visits show how much you care. What a great testament to the team here!

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Review from C P (Son of Resident) published on 21 January 2025 Submitted via Postal Card • Report

Overall Experience

A very well managed care home, with professional staff who care for the residents. We would have no reservations recommending this residential care home to anyone seeking residential care for themselves or a family member.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you so much for your positive review. I will share this with our wonderful team.

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Review from P R (Son of Resident) published on 14 January 2025 Submitted via Website • Report

Overall Experience

Sadly our mother passed away on the 2nd January, she was so well looked after by the staff, they are very caring and attentive. I would rather not pick anyone out, they were all fabulous. I can recommend this home without reservation. Our mother was there for three years, she was very happy and settled,

despite her dementia. Although she was very passive there was a lot of work for them to do. One point worth mentioning, is the substantial renovation and upgrades which have made the home even more comfortable.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you so much for your lovely kind words. Your mother meant a lot to all the staff here and we will miss her dearly.

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Review from P R (Wife of Resident) published on 5 December 2024 Submitted via Postal Card • Report

Overall Experience

There is a calm, friendly atmosphere when one enters this home. The residents are encouraged to sit in the lounge during the day where there is always something going on. The activities provided are brilliant. The personal cleanliness of the residents is very good. The laundry situation could do with

attention, e.g system for sorting clothes, (missing items). There is a lovely garden to walk round or sit.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you so much for your lovely review. We always welcome feedback and the laundry system is something we will look into.

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Review from S T (Daughter of Resident) published on 13 November 2024 Submitted via Website • Report

Overall Experience

I first wrote a review when Mum had been at Heatherside for 9 months. She has now been there for nearly 2 years. There is a lady of 108 years of age so they obviously look after the residents well! What particularly impresses me are the wide range of stimulating activities provided by a dedicated, enthusiastic

team of activity coordinators and the lovely extensive grounds full of flowers and shrubs. Lots of wildlife (eg pheasants, ducks, deer, squirrels and many birds) visit to provide added interest. Many of the staff have worked at Heatherside for many years. They are very caring and know all the residents by name. Although it is an old building it is constantly being renovated to keep it fresh. Only problem is that parking can sometimes be difficult if lots of visitors at the same time as delivery vans.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you for lovely words, we have taken feedback about the driveway on board. Thank you.

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Review from C C (Daughter of Resident) published on 29 October 2024 Submitted via Website • Report

Overall Experience

Great caring people, my mother is here today because of this home, you are always welcome. I always look forward to seeing my mother and the carers at this home. The food is amazing, and they have lots of activities.
And they have a lovely garden, which they have lots of fairs.
Thank you.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you for your lovely review, we are so glad you are happy with mums care here at Heatherside.

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Review from Sue G (Daughter of Resident) published on 2 October 2024 Submitted via Website • Report

Overall Experience

The staff at Heatherside are professional and friendly. They tend to all mum's needs, no matter what that is. Heatherside is a lovely place and a very pleasant atmosphere. it's a happy place to be.
They provide entertainment for the residents, they're kind and caring. And will sort anything out for

you. Nothing is too much trouble.
The manager is an incredible lady!
Thank you so much HEATHERSIDE for EVERYTHING.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Hello, thank you so much for your lovely kind words. it is our absolute pleasure looking after your mum. I will share your feedback with our wonderful team.

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Review from Nina D (Granddaughter of Resident) published on 19 September 2024 Submitted via Website • Report

Overall Experience

Since coming to live at the home earlier this year after spending a spell in hospital Nan is like a different person. She has gone from struggling with her dementia, not wanting to eat, drink or participate in anything to doing a 180°. She settled in and made friends quickly. Her appetite returned and

she was always telling us how lovely the meals are. She was encouraged to take part in the activities and now happily joins in willingly. Her sense of humour has returned and it feels like we have our nan back. The staff at the home are fabulous and you just know they really care. We have just attended the family fete day and it was fantastic. The garden was decorated with flags, there were stalls, food, drink and even a singer! Nan had a lovely afternoon with her friends and family. Would 100% recommend this care home.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you so much for your lovely kind words, I will share this with our fantastic team. We are so glad you enjoyed our summer fete.

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Review from Natasha R (Daughter of Resident) published on 27 August 2024 Submitted via Website • Report

Overall Experience

I feel reassured my mum is receiving the best care at Heatherside. Staff are approachable when I have questions regarding any of my mum's health and care needs for her dementia.
The food prepared onsite is great. Always smells good when passing the kitchen.
It's a relief knowing residents can have

their optician and dental check-ups carried out onsite.
Lovely entertainment and daily activities are provided encouraging and supporting all to participate.
Thoughtful care staff, who take time to do the little things we take for granted, like cleaning resident's glasses. The ladies getting pamper days is so lovely.
Special thanks to all of the staff who care for my mum.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you for your review! I have shared your review with the team. It's always great to receive such positive feedback!

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Review from Stephen C (Son of Resident) published on 3 April 2024 Submitted via Website • Report

Overall Experience

My mother moved into Heatherside in October 23 after spending the last few years in sheltered accommodation in Basingstoke. From the very beginning, we were so impressed with the atmosphere and philosophy of the home. They did so much for their guests, to help with both their physical well-being and

also to stimulate them mentally. The main lounge area was bright and airy, and Mum's room was cosy and had everything she needed. The staff were so attentive, and communication from the home was excellent, particularly as Mum's health began to decline this year. Both the managers there definitely go the extra mile in looking after both the family of their residents and the residents themself. Nothing is too much trouble. Unfortunately, Mum passed away in mid-February, and my only regret was that she had such a short time at Heatherside. It was a very happy place for her.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

We really appreciate your kind words; thank you so much. I will pass your comments on to our wonderful team.

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Review from Sally P (Daughter of Resident) published on 7 March 2024 Submitted via Website • Report

Overall Experience

Heatherside has been my mother’s home for over 5 years. It has always been, and still is, like one big family. The staff and residents are wonderful. A lovely lounge looking out onto the gardens and activities for residents to join in with, if they wish. The grounds are stunning with a lovely area to

sit out when it’s warmer. You couldn’t wish for a lovelier home.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you for your lovely words, feedback is important to us. I will share your review with our fantastic team, thank you.

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Review from Louise I (Daughter of Resident) published on 6 March 2024 Submitted via Website • Report

Overall Experience

Mum has been a resident at Heatherside for two and a half years and is very content. All the staff are lovely and look after her very well.
By choice, she spends almost all her time in her comfortable room. However, the home has a bright, spacious lounge and cosy dining room that many of the residents

use daily.
All her care needs are met (although I do top up her fruit but I suspect that's because she doesn't think to ask for more).
It took a little while to learn the 'system' at the home. For example, Mum didn't know for some time that she could ask for a larger meal. Perhaps a 'welcome' leaflet with this sort of information would be useful.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Hi, thank you so much for your review. We appreciate the feedback and will share this with the team. Nicky

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Review from A R (Daughter of Resident) published on 27 February 2024 Submitted via Website • Report

Overall Experience

Fairly satisfied with the service. Staff do their best to provide a happy comfortable experience, they are all concerned with the well-being of the residents. They make an effort to include and involve residents in a variety of activities. Mum enjoys the food and the staff make great efforts to involve

her in entertainment. All residents appear to be happy.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you so much for your kind words. Mum is an absolute pleasure to have here at Heatherside.

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Review from Jenny W (Sister of Resident) published on 27 February 2024 Submitted via Website • Report

Overall Experience

My brother has been a resident for a month, he has settled in very well, all staff are very good at what they do, very attentive and kind to him, the home is very clean, he is very pleased with the food that he has had, nice size room, on the whole, we are very pleased.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you so much for your kind words and 5 stars! I will share this with our fantastic team.

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Review from W K (Daughter-in-law of Resident) published on 27 February 2024 Submitted via Website • Report

Overall Experience

I find the home a very nice place to visit. It is very warm and friendly. My Mother-in-law has been here for 5 months and has settled in really well. She loves the company and enjoys the food. The family feel better knowing she is safe and well looked after.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you for your kind words, I will pass this on to my fantastic team.

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Review from Phil G (Son of Resident) published on 16 January 2024 Submitted via Website • Report

Overall Experience

Mum is so much happier and less anxious since she moved to Heatherside. The staff and carers are a wonderful bunch of people who genuinely care about the residents and do their best. When Mum was ill recently the carers went above and beyond to really look after her and help her recover. There is a

friendly and sociable atmosphere at Heatherside, most of the residents can usually be found in the light and airy open-plan lounge area where they can get involved in organised activities, listen to music or often just chat together.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Hi, thank you for your kind words, we will share this with the team. Nicky

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Review from J C (Granddaughter of Resident) published on 16 October 2023 Submitted via Website • Report

Overall Experience

Heatherside do such a fantastic job of looking after my grandmother. She has resided here for numerous years and the staff are always so bubbly, friendly and caring. The care and support she receives as a resident is more than we could have hoped for as a family. Thank you!

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you so much for your kind words. I will pass on these lovely comments to our fabulous team.

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Review from Colin John F (Son of Resident) published on 21 September 2023 Submitted via Website • Report

Overall Experience

Heatherside Rest Home has always given excellent service for my mother. The care manager and all staff over eighteen years have been superb. Any difficult situations have always been handled with full professionalism and dignity.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you for your lovely review, I will pass this onto the care team. Your mum has been here for many years and means a lot to us.

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Review from M K (Husband of Resident) published on 2 June 2023 Submitted via Postal Card • Report

Overall Experience

I could be wrong but it appears this home only works five days a week, Monday to Friday. Management is absent weekends. I would suggest a rolling process of five days on in seven where senior managers could be available weekends.
If this became available you would get an immediate answer. Now three

to five days minimum.

Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you for your feedback. We have management 7 days a week at our care home, our senior team are experienced individuals who can support the home in the absence of the manager. We always ensure that there is a responsible person on at all times should you require any senior attention. Management are also on call 24/7 for urgent queries and emergencies. Thanks once again for your review.