Heatherside Rest Home

She has settled in well

Lovely grounds and garden well maintained which is fantastic when visiting.

What truly makes Heatherside work so well is the family of staff. Thank you, from the bottom of my heart, to everyone who cares for my mum-whatever role you play.

Heatherside has always consistently updated all policy standards. My mother has been in residence since 2005 and has experienced all changes since then. Heatherside has remained an excellent care home.

My mother was very concerned when the time came for her to move into a care home. Nicky and her team have proved themselves to be very compassionate when caring for my mother especially when her anxiety is making her feel unwell. It is not an easy job working at a care home but the staff at Heatherside from the top down do a magnificent job and my mother is truly fortunate to reside at this home.

I accompanied the Activity leaders and Carers with 6 of the residents to the Garden Centre this week. We went for a spot of shopping followed by tea and cakes in the cafe. The residents loved it, they clearly all appreciated getting out and a change of scenery. It was no mean feat managing various logistics in the centre, and the wheelchairs in and out of the bus but the driver was also fab. The staff really go over and above to improve the quality of life for the residents and it was such a joy to see the beaming faces.

I cannot praise all of the staff at Heatherside enough for the care and attention that they have shown my mum since she moved in earlier this month. My mum made a big move of not only going into care, but also moving areas - all with having extremely limited speech. The staff have all already learnt how to effectively communicate with mum and I couldn't have asked for a smoother settling in than we have had. Every time I ask her if she's happy, the smile and "ooo yes" tells me everything I need to know. My mum looks lighter and brighter in such a short space of time and knowing how well she's being cared for has truly given me such a sense of relief.

A very well managed care home, with professional staff who care for the residents. We would have no reservations recommending this residential care home to anyone seeking residential care for themselves or a family member.

Sadly our mother passed away on the 2nd January, she was so well looked after by the staff, they are very caring and attentive. I would rather not pick anyone out, they were all fabulous. I can recommend this home without reservation. Our mother was there for three years, she was very happy and settled, despite her dementia. Although she was very passive there was a lot of work for them to do. One point worth mentioning, is the substantial renovation and upgrades which have made the home even more comfortable.

There is a calm, friendly atmosphere when one enters this home. The residents are encouraged to sit in the lounge during the day where there is always something going on. The activities provided are brilliant. The personal cleanliness of the residents is very good. The laundry situation could do with attention, e.g system for sorting clothes, (missing items). There is a lovely garden to walk round or sit.

I first wrote a review when Mum had been at Heatherside for 9 months. She has now been there for nearly 2 years. There is a lady of 108 years of age so they obviously look after the residents well! What particularly impresses me are the wide range of stimulating activities provided by a dedicated, enthusiastic team of activity coordinators and the lovely extensive grounds full of flowers and shrubs. Lots of wildlife (eg pheasants, ducks, deer, squirrels and many birds) visit to provide added interest. Many of the staff have worked at Heatherside for many years. They are very caring and know all the residents by name. Although it is an old building it is constantly being renovated to keep it fresh. Only problem is that parking can sometimes be difficult if lots of visitors at the same time as delivery vans.

Thank you.

Thank you so much HEATHERSIDE for EVERYTHING.

Since coming to live at the home earlier this year after spending a spell in hospital Nan is like a different person. She has gone from struggling with her dementia, not wanting to eat, drink or participate in anything to doing a 180°. She settled in and made friends quickly. Her appetite returned and she was always telling us how lovely the meals are. She was encouraged to take part in the activities and now happily joins in willingly. Her sense of humour has returned and it feels like we have our nan back. The staff at the home are fabulous and you just know they really care. We have just attended the family fete day and it was fantastic. The garden was decorated with flags, there were stalls, food, drink and even a singer! Nan had a lovely afternoon with her friends and family. Would 100% recommend this care home.

My mother moved into Heatherside in October 23 after spending the last few years in sheltered accommodation in Basingstoke. From the very beginning, we were so impressed with the atmosphere and philosophy of the home. They did so much for their guests, to help with both their physical well-being and also to stimulate them mentally. The main lounge area was bright and airy, and Mum's room was cosy and had everything she needed. The staff were so attentive, and communication from the home was excellent, particularly as Mum's health began to decline this year. Both the managers there definitely go the extra mile in looking after both the family of their residents and the residents themself. Nothing is too much trouble. Unfortunately, Mum passed away in mid-February, and my only regret was that she had such a short time at Heatherside. It was a very happy place for her.

Heatherside has been my mother’s home for over 5 years. It has always been, and still is, like one big family. The staff and residents are wonderful. A lovely lounge looking out onto the gardens and activities for residents to join in with, if they wish. The grounds are stunning with a lovely area to sit out when it’s warmer. You couldn’t wish for a lovelier home.

It took a little while to learn the 'system' at the home. For example, Mum didn't know for some time that she could ask for a larger meal. Perhaps a 'welcome' leaflet with this sort of information would be useful.

Fairly satisfied with the service. Staff do their best to provide a happy comfortable experience, they are all concerned with the well-being of the residents. They make an effort to include and involve residents in a variety of activities. Mum enjoys the food and the staff make great efforts to involve her in entertainment. All residents appear to be happy.

My brother has been a resident for a month, he has settled in very well, all staff are very good at what they do, very attentive and kind to him, the home is very clean, he is very pleased with the food that he has had, nice size room, on the whole, we are very pleased.

I find the home a very nice place to visit. It is very warm and friendly. My Mother-in-law has been here for 5 months and has settled in really well. She loves the company and enjoys the food. The family feel better knowing she is safe and well looked after.