Heatherside Rest Home

Scures Hill, Nately Scures, Hook RG27 9JR
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9.8 52 Reviews
  • Heatherside Rest Home, Hook
Heatherside is located in the scenic Hampshire countryside, within two acres of well-kept gardens, while offering homely comforts and a versatile daily lifestyle.

The team discuss preferences with clients as soon as they arrive, making sure services are tailored to suit their care needs, diet and also personal interests and hobbies.

An activities coordinator makes sure there is plenty to enjoy when residents choose to get involved, while staff look to be as welcoming to visiting loved ones.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Nicola Parsons (Care Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (1)

Visiting

  • Visiting at all times

Parking

  • Parking to the front of the building (off road)

Heatherside Rest Home Reviews (52)

9.8

Heatherside Rest Home has a Review Score of 9.8 (9.843) out of 10, based on 19 reviews in the last 2 years.
Over all time Heatherside Rest Home has 52 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Heatherside Rest Home
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Total of 52, showing 21-40
Review from M F (Daughter of Resident) published on 1 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has lived at Heatherside for two years. I am very pleased with her care and information that I receive from the home. The food looks very tasty and well presented. I would recommend Heatherside.
Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you very much for your kind words. I will pass your comments on to our staffing team.

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Review from Lyn T (Daughter of Resident) published on 1 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I hated the idea of Mum going into a care home although Alzheimer's means that she needs help and also understanding. Heatherside Rest Home is not only very professional but provides compassion and genuine care. Add the beautiful surroundings and it's a happy, safe place to be. The staff are fabulous.
Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you very much for your lovely kind words. I will pass on your comments to the team.

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Review from H H (Daughter of Resident) published on 14 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is very disabled but I know she gets help and care despite staff shortages, covid regulations etc. The home is well run and my mother is in a pretty room.
The home are very thorough with temperature checks and making sure we are wearing a mask.
Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you for your kind words. We continue to ensure our residents, staff and relatives remain safe at all times.

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Review from S R (Friend of Resident) published on 11 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have recently been made redundant as a cleaner in a Convent which closed. So I have had time to visit some of the residents that moved to Heatherside. 3 visits to 3 residents have all been very good, they all seem happy and settled. The care seems to be very good. Lovely atmosphere in the home. I
will look forward to visiting in the summer in the garden.
Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you for your kind review. We look forward to seeing you again soon.

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Review from Larissa R (Granddaughter of Resident) published on 25 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother became a resident in March 2020. It has been a difficult year but my grandmother is very settled at Heatherside and staff are all lovely and very kind.
Communication is very good, especially when we have been unable to visit my grandmother in person.
I would definitely recommend Heatherside
to other families that are looking for a care home for their loved ones.
Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you for your kind words, it certainly has been a difficult year but your grandmother has taken it all in her stride and settled well.

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Review from Sandra O (Daughter of Resident) published on 9 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has only been in Heatherside for 2 weeks and has been in isolation for that period. Having had a traumatic last 18 months in and out of hospital and losing her husband of 60 years. The staff have gone out of their way to keep me informed as this is new to me also. Mum had lost interest in
a lot of things and wasn’t very mobile, but I have today seen a photograph of her sitting in a chair and participating in some painting. It’s amazing to see such a change and that can only be down to the staff.
Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Hello Sandra thank you for your lovely comments. It is lovely to see your mum settling in so well and joining in. I will pass your comments onto our staff.

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Review from Heather L (Daughter of Resident) published on 9 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went to Heatherside as an emergency as my dad was finding it hard to cope. She was there for 8 months until she passed away. All the staff I spoke to were lovely especially the manager. They do lots of various activities. They made a difficult time more bearable.
Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Hi thank you so much for your lovely comments, mum meant a lot to us for the short time she was here. I am so glad to hear that you were happy with mums' care here at Heatherside

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Review from Jade L (Granddaughter of Resident) published on 20 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I think the home are doing an outstanding job in looking after my grandmother and making sure her and the other residents are safe. All the correct PPE to enable everyone is protected and so the visits can go ahead. They do lots of fun activities in which I follow on the Facebook page. My grandmother
seems very content and always looks comfortable and clean. I couldn’t recommend them enough, the staff are always smiling and are very professional.
Reply from Nicola Parsons, Care Manager at Heatherside Rest Home

Thank you for your feedback and kind words. As you know, your grandmother means a lot to us. I am pleased to hear that you are happy with her care here at Heatherside

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Review from Ewan H (Son-in-law of Resident) published on 25 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall it has been very pleasant dealing with Management and Staff at Heatherside. The manager does a good job communicating how things are especially through Lockdown, up to this point we have not been inside Heatherside due to Covid but we look regularly at their social media getting the odd picture
of my mother in law. No matter who we talk to they all seem happy to give you an update, give you some time instead of fobbing you off.
Reply from Carol Clinch, Administration Manager at Heatherside Rest Home

Thank you so much for your kind words. Your mother-in-law has settled so well with us and seems to be enjoying herself. We cant wait to welcome you and your family into our lovely home. We will keep up with social media so that you can follow our day to day life here.

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Review from Linda M (Daughter of Resident) published on 19 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been living at Heatherside just coming up to a year now, and she loves it there. The staff and management are really helpful, friendly and have looked after my mum really well and kept her safe during this horrible time (Covid-19). She has also made some good friends in the home. We feel
happier her being with other people her own age and knowing she is looked after 24/7.
Reply from Carol Clinch, Administration Manager at Heatherside Rest Home

Thank you for your lovely comments. We are so pleased you are happy with your choice of home for Mum. We do our best to meet the needs of our residents. Mum has settled well with us and it is a pleasure having her here.

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Review from Roz W (Daughter of Resident) published on 12 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We're so very pleased that we chose Heatherside for Mum. She always seemed happy every time we visited. All the staff are so very friendly, like one big family. Several of who have worked there for years and really care about making Heatherside a nice place to live. There are activities most days, plus
film afternoons, singers, BBQ's, parties, etc. to keep everyone entertained. The main lounge is very bright with lots of comfy chairs for both residents and visitors and looks out over the beautiful garden. The bedrooms are very roomy, nicely decorated and have their own ensuites and also have views of the garden or pleasant green areas. They even have two cats, two pigs and fish to keep everyone entertained. Thank you to all the staff there for looking after our lovely mum.
Reply from Carol Clinch, Administration Manager at Heatherside Rest Home

Thank you so much, Roz, for your lovely words about Heatherside and all our hardworking staff. It was a pleasure to have Mum here with us, we enjoyed getting to know her. Thank you once again for choosing Heatherside for Mum.

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Review from Elsie W (Granddaughter of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandma became a resident at this beautiful care home the end of 2019, after losing all her confidence and was scared to stop living independently. However, she absolutely loves where she is, and the staff are just incredible with helping her gain her confidence back. Such a relaxing home setting
feel, and even though these times we are all going through, the support has been amazing as well as now being able to visit her and see her through the window. If you are after a care home with a family feel (with pigs, fish and cats!) then I 100% recommend.
Reply from Carol Clinch, Administration Manager at Heatherside Rest Home

Thank you, Elsie, for your kind words. It has been lovely to see your Nan settle in here at Heatherside and to see her enjoying herself. We are so pleased you are happy with Heatherside.

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Review from Pamela R (Niece of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is clean and tidy, lots of things going on to keep residents busy.
They are well looked after.
Nothing is too much trouble for even visitors.
Would recommend as one of the best, a lot of care given.
Reply from Carol Clinch, Administration Manager at Heatherside Rest Home

Thank you, Pam, for your kind words. It's lovely to hear we have a great team here at Heatherside.

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Review from Pat C (Daughter of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ever since Mum moved to this lovely home, she has been treated with respect and dignity! All members of the staff treat Mum as their family. She absolutely loves singing and dancing which the staff join in too! As a visitor to the home, I am always made to feel welcome and kept informed on how Mum is.
Reply from Carol Clinch, Administration Manager at Heatherside Rest Home

Hi Pat, thank you so much for your kind words. Mum has settled so well with us and is enjoying herself. So pleased you are made to feel welcome in Mum's new home.

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Review from Keith G (Son of Resident) published on 13 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was resident from November 2019 until 11th of April when she passed away. I can't praise the staff enough to for all they have done for her, as she was not the easiest of people to get on with, but they took time to care for her. A big thank you for all you have done.
Reply from Steve Morton, Care Manager at Heatherside Rest Home

Thank you and it was a pleasure looking after your mum here at Heatherside. She had a wonderfully cheeky sense of humour and will be missed by us all

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Review from V A (Daughter of Resident) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Heatherside for 3 years. On 13th January she reached the age of 104. Heatherside gave the most wonderful party for her. There was one entertainer who sang popular songs from the past. Delicious food was made by the manager and included a glass of wine. The whole day was put together
by their activities organisers, with much help from the amazing, warm, friendly and ever-busy staff. My mother is lucky to be part of such a lovely caring home.
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Review from J S (Daughter of Resident) published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Upon visiting Heatherside Rest Home, we were welcomed in a happy and considerate manner. Staff spoke to my father as well as his family members, and he was included in all aspects of his care, needs, likes, hobbies etc.
He was welcomed like a member of the family, but due to his failing hearing and
eyesight, he wasn't able to do as many activities as he would have liked.
Reply from Carol Clinch, Administration Manager at Heatherside Rest Home

Thank you for your lovely review, we are so pleased Dad enjoyed his stay with us.

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Review from Angela C (Daughter of Resident) published on 24 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident a Heatherside for 3 years. During that time, my mother and my family found Heatherside to be a lovely, welcoming, friendly place. The staff could not have been more helpful, caring and professional. I felt the staff really got to know my mother well and knew exactly what the
best care for her was ( and for the other residents too). The consistency of staff meant that there were always familiar faces for the residents and staff would always report back, not only on the care of my mother but also on the things she had enjoyed doing that day. The staff often stopped to have a chat with residents and there has more recently been a much-improved programme of activities implemented. There was always a daily choice of food which is cooked on the premises so had a 'home-cooked ' feel to it.
The rooms are very light and airy and the large, garden was a lovely place to sit in. All in all the care my mother received during her time there was excellent.
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Review from D M (Daughter of Resident) published on 16 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Right from our first visit, we knew this was the right care home for our mum and gran. The atmosphere is that of a home, rather than the more institutionalised feel we had at many others that we looked around. After a traumatic time recently, we were amazed to find that Mum had settled within a week.
All the staff and management are caring and patient. They know and treat each resident with kindness, respect and personalised care. After two weeks, Mum told us, 'for the first time in ages, I feel I don't have a care to worry about'. We couldn't be happier.
Reply from Carol Clinch, Care Manager at Heatherside Rest Home

Thank you so much for your lovely comments. We are so pleased Mum has settled so quickly, it is a pleasure to have her here with us.

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Review from D S (Son of Resident) published on 15 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We cannot express enough our gratitude and thanks to the management and all the caring staff at Heatherside Care Home for the wonderful way they care for Mum on a daily basis. The overall standard of care and support given to all residents is the highest. It is obvious that residents are happy because
of the individual attention they receive - and this includes our mum. We have peace of mind knowing how well she is cared for.
Reply from Carol Clinch, Care Manager at Heatherside Rest Home

Thank you so much for your review. We are so pleased you are happy with Mum's care at Heatherside.

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Current Review Score: 9.8 (9.843)

Overview of Review Score

The Review Score of 9.8 (9.843) out of 10 for Heatherside Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.843 for Heatherside Rest Home is calculated as follows: ( (192 Excellents x 5) + (27 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 223 Ratings = 4.843
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heatherside Rest Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Nicola

Nicola Parsons

Job Title: Care Manager Joined: 1995

Heatherside is very close to my heart and always will be, having previously been owned by my parents over 16 years ago. I have worked at Heatherside for over 25 years and have taken on every role in the home throughout this time. I was a senior care assistant for many years then became deputy manager back in March 2019. I am now thrilled to have taken over as manager at Heatherside in September 2020.


I am currently qualified at Level 3 and will be undertaking level 5 in due course. I have extensive knowledge in all areas of care including end of life, dementia, care planning etc.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heatherside Rest Home to verify any information. View our terms and conditions. Heatherside Rest Home has an Enhanced Service - more info.