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Heatherside Rest Home

Scures Hill, Nately Scures, Hook, Hampshire RG27 9JR
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Heatherside Rest Home, Hook
Heatherside Rest Home, Hook
Heatherside Rest Home, Hook

Heatherside is located in the scenic Hampshire countryside, within two acres of well-kept gardens, while offering homely comforts and a versatile daily lifestyle.

The team discuss preferences with clients as soon as they arrive, making sure services are tailored to suit their care needs, diet and also personal interests and hobbies.

An activities coordinator makes sure there is plenty to enjoy when residents choose to get involved, while staff look to be as welcoming to visiting loved ones.

Care Provided by Heatherside Rest Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,650 - £1,700£1,650 - £1,700
Residential Dementia Care£1,650 - £1,700£1,650 - £1,700

All fees include a visiting chiropodist every 6 weeks. The hairdresser is paid separately

Contact Heatherside Rest Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jessica frewer(Care Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (1)

Visiting

  • Visiting at all times

Parking

  • Parking to the front of the building (off road)

Heatherside Rest Home Reviews (54)

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9.7

Heatherside Rest Home has a Review Score of 9.7 (9.675) out of 10, based on 13 reviews in the last 2 years. Over all time Heatherside Rest Home has 54 reviews.

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Review from D M (Daughter of Resident) published on 16 September 2019 Submitted via Postal Card
Overall Experience

Right from our first visit, we knew this was the right care home for our mum and gran. The atmosphere is that of a home, rather than the more institutionalised feel we had at many others that we looked around. After a traumatic time recently, we were amazed to find that Mum had settled within a week. All the staff and management are caring and patient. They know and treat each resident with kindness, respect and personalised care. After two weeks, Mum told us, 'for the first time in ages, I feel I don't have a care to worry about'. We couldn't be happier.

Reply from Carol Clinch, Care Manager at Heatherside Rest Home

Thank you so much for your lovely comments. We are so pleased Mum has settled so quickly, it is a pleasure to have her here with us.

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Review from D S (Son of Resident) published on 15 April 2019 Submitted via Postal Card
Overall Experience

We cannot express enough our gratitude and thanks to the management and all the caring staff at Heatherside Care Home for the wonderful way they care for Mum on a daily basis. The overall standard of care and support given to all residents is the highest. It is obvious that residents are happy because of the individual attention they receive - and this includes our mum. We have peace of mind knowing how well she is cared for.

Reply from Carol Clinch, Care Manager at Heatherside Rest Home

Thank you so much for your review. We are so pleased you are happy with Mum's care at Heatherside.

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Review from Sue G (Daughter of Resident) published on 7 March 2018 Submitted via Website
Overall Experience
We, as a family would like to give a huge thanks to the staff of Heatherside for the quality of care given to our mum over the last 18 months. Nothing was ever too much trouble and all the staff knew her and our immediate family well. We certainly felt we were visiting mum in her own home, which was made easier by Heatherside having an "open door policy", so we could visit whenever we wanted. A tray of tea and biscuits was always welcomed by our elderly relatives when they had travelled far to visit mum.

Mum in her later months was certainly a fussy eater and drinker and they always tried to encourage her and offered the foods that she may like. The care that was given to mum especially in the last week of her life was outstanding. We were also cared for by the staff and virtually lived at Heatherside for her last few days. Thank you.

Reply from Carol Clinch, Admin Manager at Heatherside Rest Home

Thank you so much for your lovely review. It was a pleasure having Mum here with us at Heatherside.

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Review from John M (Son of Resident) published on 22 February 2018 Submitted via Website
Overall Experience
I have visited several other Care Homes and Nursing Homes; in my view, nowhere else compares to Heatherside. Heatherside is homely and one big family: all the staff know every resident well; they are all so kind and caring - a settled team, most have worked there for years.
The main lounge is very spacious and bright, it opens out on to a large terrace and huge garden. The 2nd lounge is also nice: a quiet alternative with wi-fi.
All the food (Sunday roasts, home-made cakes, etc) are excellent. The rooms have wallpaper, are well-furnished; my father’s room had a wonderful view.

Thank you Heatherside for looking after my father so well - and for many happy memories: the warm welcome on his first day, the Firework Party, Christmas events, the friendly residents, the cats, the visiting pheasants - and much, more!!

Reply from Carol Clinch, Admin Manager at Heatherside Rest Home

Thank you so much for the lovely review.

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Review from P M L (Daughter of Resident) published on 19 September 2017 Submitted via Postal Card
Overall Experience

Mum's been a resident for a month now after being transferred from hospital. Everyone has been most welcoming and nothing is too much trouble.

Although being refurbished, everywhere is kept clean and tidy. Visitors are made very welcome with plentiful tea/coffee and biscuits required.

A real credit to the care home providers and not the horror stories you so often hear about. Well done everyone.

Reply from Kerry, Care Manager at Heatherside Rest Home

Thank you for your kind words, we love having your Mum here with us.

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Review from A C (Relative of Resident) published on 19 September 2017 Submitted via Postal Card
Overall Experience

Generally very satisfactory apart from the absence of organised regular activities/stimulation for the residents.

Reply from Kerry, Care Manager at Heatherside Rest Home

Hi Alan, thank you for your kind words, we adored your sister in law. I'm sorry you felt the activities were lacking, we are currently working hard to put in place a structured activities plan. We do hope you'll pop in and see us all.

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Review from Viv M (Friend of Resident) published on 27 April 2017 Submitted via Postal Card
Overall Experience
Right from the very first time of entering Heatherside last year to view accommodation for my very close friend, the staff were very friendly and warm.
She has settled in really well much to the kindness and understanding of all the staff.
I have to travel about 70miles to visit so only get to see her every other week, but I do not have to worry as she is well cared for.
On my last visit my sister in law and I were going to eat our lunch in the car while our friend had hers, straight away we were offered an area where we could all eat together, how lovely and thoughtful.

A big thank you to all the staff.

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Review from Jill G (Daughter of Resident) published on 14 April 2017 Submitted via Postal Card
Overall Experience

Both my sister and I were very satisfied with the care our mum received, she was very happy there and the care and love were very much appreciated. Mother died with the people she came to love around her. Thank you so much to the staff, you will not be forgotten.

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Review from Allison W (Daughter of Resident) published on 1 April 2016 Submitted via Postal Card
Overall Experience
My mum moved to Heatherside in October 2015. It's a lovely setting with a large garden area, in the countryside. The communal lounge has been refurbished and is clean and bright. Since mum has arrived, her small but adequate room has been decorated and new bathroom 'furniture' added.

She has had the opportunity to choose her colour scheme and add her own pictures etc. She enjoys the food and has gained weight. Staff are kind, patient and welcoming. Mum enjoys the bingo and events that are arranged. Heatherside is a lovely place.

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Review from Bob R (Husband of Resident) published on 9 February 2016 Submitted via Postal Card
Overall Experience

A very comfortable and well appointed care home. Friendly and capable staff, always cheerful and ready to help.

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Review from Anne C (Sister-in-law of Resident) published on 6 November 2015 Submitted via Postal Card
Overall Experience

My sister-in-law was a resident at Heatherside Care Home for eight years and during that time she was always treated with kindness and respect. During her last weeks the staff were so kind and caring and I could not have asked for better care and respect. I feel that Heatherside have a very dedicated team of carers.

Reply from Tarnya Fairburn, Regional Manager at Heatherside Rest Home

Thank you for your kind words, the staff will miss her dearly. Take care and feel free to call in at any time.

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Review from Alan M (Son of Resident) published on 15 October 2015 Submitted via Postal Card
Overall Experience

Excellent home. New refurbished lounge area. Food is excellent and the staff could not be better.

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Review from Sandra K (Daughter of Resident) published on 17 September 2015 Submitted via Postal Card
Overall Experience

My mum was admitted to Heatherside Care Home in April 2015. From viewing the home to present day the staff here are wonderful. They have been experiencing some trying times whilst working around a huge expansion to the home. During this time the carers, admin staff have always put the residents needs first and foremost. The lady in admin is always available to answer any questions and is extremely polite and helpful. The staff are amazing with the residents and nothing is too much trouble for them.

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Review from Ray W (Son of Resident) published on 17 September 2015 Submitted via Postal Card
Overall Experience

We have been very pleased with the welcome received when mum moved to her new home at Heatherside 4 months ago. She has settled in well and is happy in her new routine. The staff are all very supportive and kind, although we would welcome more feedback from them as mum does get a little muddled up at times, so it would be nice to know exactly what's going on sometimes! The food always looks appealing, good choice of menu. The new garden room is superb, offering a feeling of hotel spacious to the lounge area. Would definitely recommend!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 December 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 21 July 2026

Please call the home for our latest availability

News (0) & Events (0)

News

There are no news items for Heatherside Rest Home.

Upcoming Events

There are no upcoming events for Heatherside Rest Home.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Heatherside Rest Home.

Accreditations

There are no accreditations posted yet for Heatherside Rest Home.

Meet the Team (1)

Jessica Frewer
Jessica FrewerJob Title:Home ManagerJoined: 2011

My name is Jessica Frewer, and I am the Care Manager at Heatherside. I have worked at Heatherside for 15 years, starting my career as a carer. Over time, I have learned how important it is to create a home where people feel safe, supported and welcome.

Being a Care Manager means a great deal to me because it gives me the chance to support both our residents and our team every day. I truly believe that good care starts with a happy, supported team, so I do my best to make sure staff feel valued, and residents receive the very best care we can give.

What matters most to me is that every resident is treated with dignity, kindness and respect. I want the people who live at Heatherside to feel safe, listened to and at home.

I am always looking for ways to improve the care we provide, help my team grow in confidence and skills, and make sure our home is a place where residents can live meaningful, fulfilling lives.

Every day is different, and that is one of the things I love most about this role. Getting to know residents and their families, supporting my colleagues and seeing the difference we make together all mean a lot to me.

The values that guide me are compassion, respect, honesty, teamwork and putting people first. I lead by example, try to be approachable and always do my best to do what is right for our residents.

Outside of work, I’m a busy mum, and I love spending time with my family and my dog. I also enjoy travelling, baking and making memories with the people closest to me. To stay active and recharge, I go to the gym, take long walks and enjoy watching Formula One.

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