Heatherside Rest Home

Scures Hill, Nately Scures, Hook RG27 9JR
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9.8 52 Reviews
  • Heatherside Rest Home, Hook
Heatherside is located in the scenic Hampshire countryside, within two acres of well-kept gardens, while offering homely comforts and a versatile daily lifestyle.

The team discuss preferences with clients as soon as they arrive, making sure services are tailored to suit their care needs, diet and also personal interests and hobbies.

An activities coordinator makes sure there is plenty to enjoy when residents choose to get involved, while staff look to be as welcoming to visiting loved ones.
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Care Provided by Heatherside Rest Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Nicola Parsons (Care Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (1)

Visiting

  • Visiting at all times

Parking

  • Parking to the front of the building (off road)

Heatherside Rest Home Reviews (52)

9.8

Heatherside Rest Home has a Review Score of 9.8 (9.840) out of 10, based on 17 reviews in the last 2 years.
Over all time Heatherside Rest Home has 52 reviews.

Overall Experience
  • 42
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Date Published
  • 52
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Reviewer Connection to Heatherside Rest Home
  • 25
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  • 5
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  • 1
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Total of 52, showing 41-52
Review from Sue G (Daughter of Resident) published on 7 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We, as a family would like to give a huge thanks to the staff of Heatherside for the quality of care given to our mum over the last 18 months. Nothing was ever too much trouble and all the staff knew her and our immediate family well. We certainly felt we were visiting mum in her own home, which was
made easier by Heatherside having an "open door policy", so we could visit whenever we wanted. A tray of tea and biscuits was always welcomed by our elderly relatives when they had travelled far to visit mum.
Mum in her later months was certainly a fussy eater and drinker and they always tried to encourage her and offered the foods that she may like. The care that was given to mum especially in the last week of her life was outstanding. We were also cared for by the staff and virtually lived at Heatherside for her last few days. Thank you.
Reply from Carol Clinch, Admin Manager at Heatherside Rest Home

Thank you so much for your lovely review. It was a pleasure having Mum here with us at Heatherside.

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Review from John M (Son of Resident) published on 22 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited several other Care Homes and Nursing Homes; in my view, nowhere else compares to Heatherside. Heatherside is homely and one big family: all the staff know every resident well; they are all so kind and caring - a settled team, most have worked there for years.
The main lounge is very
spacious and bright, it opens out on to a large terrace and huge garden. The 2nd lounge is also nice: a quiet alternative with wi-fi.
All the food (Sunday roasts, home-made cakes, etc) are excellent. The rooms have wallpaper, are well-furnished; my father’s room had a wonderful view.
Thank you Heatherside for looking after my father so well - and for many happy memories: the warm welcome on his first day, the Firework Party, Christmas events, the friendly residents, the cats, the visiting pheasants - and much, more!!
Reply from Carol Clinch, Admin Manager at Heatherside Rest Home

Thank you so much for the lovely review.

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Review from P M L (Daughter of Resident) published on 19 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's been a resident for a month now after being transferred from hospital. Everyone has been most welcoming and nothing is too much trouble.


Although being refurbished, everywhere is kept clean and tidy. Visitors are made very welcome with plentiful tea/coffee and biscuits required.


A real credit

to the care home providers and not the horror stories you so often hear about. Well done everyone.
Reply from Kerry, Care Manager at Heatherside Rest Home

Thank you for your kind words, we love having your Mum here with us.

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Review from A C (Relative of Resident) published on 19 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally very satisfactory apart from the absence of organised regular activities/stimulation for the residents.
Reply from Kerry, Care Manager at Heatherside Rest Home

Hi Alan, thank you for your kind words, we adored your sister in law. I'm sorry you felt the activities were lacking, we are currently working hard to put in place a structured activities plan. We do hope you'll pop in and see us all.

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Review from Viv M (Friend of Resident) published on 27 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right from the very first time of entering Heatherside last year to view accommodation for my very close friend, the staff were very friendly and warm.
She has settled in really well much to the kindness and understanding of all the staff.
I have to travel about 70miles to visit so only get to see
her every other week, but I do not have to worry as she is well cared for.
On my last visit my sister in law and I were going to eat our lunch in the car while our friend had hers, straight away we were offered an area where we could all eat together, how lovely and thoughtful.
A big thank you to all the staff.
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Review from Jill G (Daughter of Resident) published on 14 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my sister and I were very satisfied with the care our mum received, she was very happy there and the care and love were very much appreciated. Mother died with the people she came to love around her. Thank you so much to the staff, you will not be forgotten.
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Review from Allison W (Daughter of Resident) published on 1 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum moved to Heatherside in October 2015. It's a lovely setting with a large garden area, in the countryside. The communal lounge has been refurbished and is clean and bright. Since mum has arrived, her small but adequate room has been decorated and new bathroom 'furniture' added.
She has had the
opportunity to choose her colour scheme and add her own pictures etc. She enjoys the food and has gained weight. Staff are kind, patient and welcoming. Mum enjoys the bingo and events that are arranged. Heatherside is a lovely place.
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Review from Bob R (Husband of Resident) published on 9 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very comfortable and well appointed care home. Friendly and capable staff, always cheerful and ready to help.
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Review from Anne C (Sister-in-law of Resident) published on 6 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister-in-law was a resident at Heatherside Care Home for eight years and during that time she was always treated with kindness and respect. During her last weeks the staff were so kind and caring and I could not have asked for better care and respect. I feel that Heatherside have a very dedicated
team of carers.
Reply from Tarnya Fairburn, Regional Manager at Heatherside Rest Home

Thank you for your kind words, the staff will miss her dearly. Take care and feel free to call in at any time.

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Review from Alan M (Son of Resident) published on 15 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home. New refurbished lounge area. Food is excellent and the staff could not be better.
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Review from Ray W (Son of Resident) published on 17 September 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been very pleased with the welcome received when mum moved to her new home at Heatherside 4 months ago. She has settled in well and is happy in her new routine. The staff are all very supportive and kind, although we would welcome more feedback from them as mum does get a little muddled up at
times, so it would be nice to know exactly what's going on sometimes! The food always looks appealing, good choice of menu. The new garden room is superb, offering a feeling of hotel spacious to the lounge area. Would definitely recommend!
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Review from Sandra K (Daughter of Resident) published on 17 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was admitted to Heatherside Care Home in April 2015. From viewing the home to present day the staff here are wonderful. They have been experiencing some trying times whilst working around a huge expansion to the home. During this time the carers, admin staff have always put the residents needs
first and foremost. The lady in admin is always available to answer any questions and is extremely polite and helpful. The staff are amazing with the residents and nothing is too much trouble for them.
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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Heatherside Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.840 for Heatherside Rest Home is calculated as follows: ( (172 Excellents x 5) + (24 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 200 Ratings = 4.84
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heatherside Rest Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Nicola

Nicola Parsons

Job Title: Care Manager Joined: 1995

Heatherside is very close to my heart and always will be, having previously been owned by my parents over 16 years ago. I have worked at Heatherside for over 25 years and have taken on every role in the home throughout this time. I was a senior care assistant for many years then became deputy manager back in March 2019. I am now thrilled to have taken over as manager at Heatherside in September 2020.


I am currently qualified at Level 3 and will be undertaking level 5 in due course. I have extensive knowledge in all areas of care including end of life, dementia, care planning etc.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heatherside Rest Home to verify any information. View our terms and conditions. Heatherside Rest Home has an Enhanced Service - more info.