Oaklands Rest Home

Veals Lane, Marchwood, Southampton SO40 4WW

Oaklands Rest Home offers specialist dementia care in The New Forest & Southampton, combining expert and tailored care packages with a comprehensive activities programme in order to support a satisfying daily lifestyle.

There are two lounges to promote social interaction, a cafe area for a quiet retreat, two dining areas to enjoy and also a spa bathroom including a hydrotherapy bath and specific hairdressing station.

There is a friendly and relaxed atmosphere and staff are highly trained and dedicated to providing the individual loving care residents require. A strong bond is developed with both the residents and their families so that a secure and homely environment is provided.

Using the latest innovations, techniques and technology, staff work hard to improve the lives of the people who live at Oaklands.

Owner: Marlacourt Ltd

Person in charge: Nicola Ray (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 29 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Must be 65+. Ages 65+.

Single Rooms: 29

Rooms with ensuite WC: 26

Weekly Charges Guide: Personal Care Single £542 – £950 (These prices are only a guideline, please contact Oaklands Rest Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

When travelling along the main Southampton Road A326 from the M27 Junction 2:

After 0.6 miles at the roundabout, take the 2nd exit and stay on A326
After 1.1 miles at the roundabout, take the 2nd exit and stay on A326
After 2.6 miles at the roundabout, take the 2nd exit and stay on A326
After 0.1 miles Turn left onto Twiggs Lane
At the end of the road Turn right onto Hythe Road
After passing the Pilgrim Inn on the right-hand side take the next left turn onto Veal's Lane
Oaklands Rest Home will be on the left hand side

When travelling along the main Southampton Road A326 from Holbury:

At the roundabout by Travis Perkins, take the 2nd exit onto Hythe By Pass/A326
After 1.2 miles at the roundabout, take the 2nd exit and stay on Hythe By Pass/A326
After 0.7 miles at the roundabout, take the 2nd exit and stay on Hythe By Pass/A326
At the next roundabout, take the 2nd exit onto Main Road
Immediately Turn left to stay on Main Road
After 0.6 miles Turn right onto Veal's Lane
Oaklands Rest Home will be on the left hand side.

Visiting:

Visitors are welcome at Oaklands Rest Home at any time. Oaklands also has a relatives' gateway where relatives can view care notes online, and share messages and pictures with loved ones from anywhere (appropriate consents are required).
Oaklands Rest Home also has a Facebook page which is updated daily with photographs of residents engaging in activities, and events and entertainment.

Latest Care Quality Commission* Report on Oaklands Rest Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Oaklands Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Oaklands Rest Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.568 for Oaklands Rest Home is calculated as follows: ( (115 Excellents x 5) + (68 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 190 Ratings = 4.568

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Oaklands Rest Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.8 positive Reviews (29 registered maximum number of service users ÷ 5). 13 Reviews ÷ 5.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Oaklands Rest Home has a Review Score of 9.6 (9.568) from 16 Reviews


Average Ratings

  • Excellent
    10
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Oaklands Rest Home?

  • Extremely LIKELY
    12
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Oaklands Rest Home

  • Daughter of Resident/Service User
    7
  • Granddaughter of Resident/Service User
    3
  • Stepdaughter of Resident/Service User
    2
  • Volunteer
    2
  • Friend of Resident/Service User
    1
  • more

Mum was with Oaklands only for a matter of weeks before she sadly passed away at 91 years of age. The staff were brilliant with mum in her final hours and treated her with dignity and care. Mum's move to Oaklands was seamless as her previous care home closed down at short notice.

How likely would you be to recommend Oaklands Rest Home? Extremely Likely

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Average Rating:   4.6 out of 5

After my Gran had a fall and needed more care, especially because of her Dementia, we needed a place quickly. The staff were all lovely and very helpful right from the very first visit to access the place. They sorted out her assessment very efficiently and she was very soon settled there.
The staff are always very helpful and seem very good with the residents and their varied needs.

How likely would you be to recommend Oaklands Rest Home? Extremely Likely

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Average Rating:   4.7 out of 5

Overall I find the staff pleasant, caring and mostly accommodating to my relative's needs.
there is much fun and laughter between the staff, residents and the resident's families etc.
I believe this is so important and it goes well alongside kindness and care generally.

How likely would you be to recommend Oaklands Rest Home? Likely

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Average Rating:   3.8 out of 5

Oaklands Rest Home is comfortable and cosy, what it lacks in up to date decor is more than made up for by the caring, dedicated staff. It is a very welcoming, family orientated home to all....residents and visitors alike.

How likely would you be to recommend Oaklands Rest Home? Extremely Likely

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Average Rating:   4.4 out of 5

My wife has been at Oaklands since the beginning of this year. There have been difficult times but due to the dedication and respect from the staff, I have my full trust in them in looking after my wife.

How likely would you be to recommend Oaklands Rest Home? Likely

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Average Rating:   4.1 out of 5

Friendly and homely, with residents given choices in their daily lives.
Group and individual activities most days. These include exercises, quizzes, singing, arts and crafts, hairdressing and pampering sessions as well as gardening and caring for the resident chickens.

The staff know everyone well and are kind and caring, helping them retain dignity and individuality.

How likely would you be to recommend Oaklands Rest Home? Likely

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Average Rating:   4 out of 5

My grandad has been living here for a few months now and he has settled in really well. He’s very happy staying here and enjoys the activities.

How likely would you be to recommend Oaklands Rest Home? Likely

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Average Rating:   4.7 out of 5

The care staff are fantastic. My dad enjoys living here. He's settled and content. It's like home from home. The staff here go that extra mile to make sure service users feel special. My dad certainly does! In turn, this reassures me that my dad is in safe hands when I'm not around.

How likely would you be to recommend Oaklands Rest Home? Extremely Likely

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Average Rating:   4.6 out of 5

I think you are doing a fantastic job at this home I've never seen residents of any care home as happy as these are so carry on the great work.

How likely would you be to recommend Oaklands Rest Home? Extremely Likely

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Average Rating:   4.4 out of 5

I have been working with residents and staff at Oaklands for a number of months and find the home provides a safe, caring environment with outstanding activities and wonderful meals.

How likely would you be to recommend Oaklands Rest Home? Extremely Likely

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Average Rating:   5 out of 5

I have been working with Oaklands Rest Home for around 3 months and it's just really refreshing to see people who genuinely care about the residents of the home.
Having recently placed my Grandma in a home, on the other side I'm familiar with the requirements of an ageing relative.
Seeing how they use and embrace technology to give the residents a better standard of care was an eye-opener for me. The sensors used to help monitor sleep allow residents to sleep without being constantly checked up on, something I know my Grandmother struggles with.

How likely would you be to recommend Oaklands Rest Home? Extremely Likely

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Average Rating:   4.7 out of 5

My stepmother has been at Oaklands Rest Home since just before Christmas 2016. She has had marvellous caring from the staff, nothing is too much trouble for them, opportunities are there for one to join in activities if able.

Meals are served in two dining rooms, with a large sitting room. The bedroom is absolutely ideal looking out onto woods - very peaceful. Plenty of light with own en suite, room kept clean, with regular bedding change. The staff find time to sit down and talk and listen to my stepmother, which I find refreshing.

How likely would you be to recommend Oaklands Rest Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident at Oaklands for about 16 months.
I am delighted to say that despite her reluctance to leave her own home she now regards Oaklands as her home.
When she talks about the care team it is always with positive remarks and they have become an extended family to her.
I visit daily and feel as welcomed and supported as mum.
I love to see residents involved in activities i.e. making cakes, feeding the hens, reminiscing, singing, playing games, being allowed to wander or snooze as they wish.
The management team have been supportive regarding some temporary needs my mother has by allowing a room change.

How likely would you be to recommend Oaklands Rest Home? Extremely Likely

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Average Rating:   4.4 out of 5

Mum has been a resident since February 2016
She has been used to having several generations of family living with her and was very reluctant to be cared for in a home.
I am really pleased that she now feels she has friends amongst the caring team and residents.
She has been positive in her praise of all the staff at the home describing them as "lovely" and scoring them "10 out of ten" to the social worker on a recent visit.
I have been visiting mum daily and have observed all the residents interacting with a team of people (including the caretakers ,cleaners and cooks as well as the carers and management) who offer fun, kindness and compassion.
I have been supported also by the staff when sometimes mum found the transition difficult and left me feeling guilty.
Mum is settled and happier than I had hoped she would be.

How likely would you be to recommend Oaklands Rest Home? Extremely Likely

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Average Rating:   4.7 out of 5

My Step-Grandmother has been a resident at Oaklands for over 7 years. I have always found the staff to be very helpful and caring towards her. The home suits her needs well, they notice the small things that make a huge difference e.g. they noticed that she did not eat when in a room full of people but as soon as the others left she would start to eat, so she is now able to eat her meals in a room on her own. It is good to know that there is flexibility within their systems to allow each person in their care to still be treated as an individual, with the respect and dignity that they deserve.

How likely would you be to recommend Oaklands Rest Home? Extremely Likely

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Average Rating:   5 out of 5

My step father went in for respite care at Oaklands Rest Home. I could not have asked for a better place or care. The management were very supportive and the carers were amazing. Oaklands has a very cosy, friendly, family atmosphere and their care goes beyond the resident to their family as well. I would recommend Oaklands to everyone. Thank you so much.

How likely would you be to recommend Oaklands Rest Home? Extremely Likely

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Average Rating:   5 out of 5

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