






Osborne Lodge is an AWARD-WINNING, family run care home, nestled in the heart of New Milton and within walking distance of the town centre, GP surgeries and community centre. The appeal of this area is easy to understand, with easy access to the New Forest and idyllic surroundings.
Osborne Lodge holds an exceptional record of recognition in the sector having won multiple awards:
2025 - Nomination for Care Home of The Year...
Care Provided by Osborne Lodge Rest Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 34 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Osborne Lodge Rest Home for full pricing details and T&Cs.
Contact Osborne Lodge Rest Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Vauxian Hotels Ltd
- Private Owned
Person in charge
- Tom Rutecki(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2017
Room Information
- Single Rooms (30)
- Couples/Companion Rooms (2)
Parking
- On site parking
Osborne Lodge Rest Home Reviews (34)
Osborne Lodge Rest Home has a Review Score of 9.3 (9.303) out of 10, based on 11 reviews in the last 2 years.
Over all time Osborne Lodge Rest Home has 34 reviews.
The staff are lovely and seem to genuinely care about every resident they look after. They listen to queries and concerns and try to help as best they can. Mum has settled in very well and joins in with activities and likes to chat with the carers and they make time to listen even when they are busy. Her room is always clean and tidy and every care is taken to ensure safety. Our overall experience so far has been very good.
Thank you so much for taking the time to send in this lovely review. We are so happy that Mum has settled so well. Thank you for your kind words, it is so important that our residents and families feel settled and happy at Osborne Lodge.
I have been visiting Osborne Lodge Rest Home for about 8 years. Firstly with my motehr in law living there and because she was so well looked after, when the time came for my own mother, there wa sonly one place she would end up going to. She's been in Osborne Lodge since June 2020. She does have dementia and is bedbound, but is very well cared for. My mother in law died there 2022, she was 100 and 52 days old. My mother will be 100 in September this year.
Thank you so much for taking the time to write a review. We are honored to be able to care for and support your Mother in Law and now your Mother, there is no greater reference than placing your own Mum with us following us caring for your Mother in law. It is a pleasure to care for Mum and we are so pleased you feel she is well looked after and cared for.
All staff at Osborne Lodge Rest Home are very professional, with obvious care & concern for the residents. The family is always advised of any changes in my mums condition & generally the family are involved in any of the homes activities. Staff are always busy but make time to address any concerns or question from family or resident. We are extremely happy with Mum's care.
Thank you so much for your lovely review, it is very much appreciated. Everyone works very hard to ensure that every resident and their nearest and dearest feel safe, secure and happy. We are happy to hear you feel so involved in the every day life of Osborne Lodge, this is part of the reason Mum...
My mum has been a resident at Osborne Lodge Rest Home for almost three years now. The service and level of care since the initial enquiry up until now has been excellent. Every one from the manager, the carers, chef and cleaners always make you feel welcome and have time for you as a visitor, whilst delivering first class care to the residents. The home operate an open door policy, they have nothing to die, you are always made welcome. It is down to that level of care that Mum is happy and still with us, thank you Osborne Lodge and all the staff.
Thank you so much for taking the time to write a review and what a wonderful review it is! thank you so much for your kind words, we will share these with the staff, it is so important that they hear it. they work incredibly hard to ensure everyone gets the best possible care and feel at home, that goes for residents and their families.
My mum has been a resident of Osborne Lodge since April 2025 and is so happy there.The staff go above and beyond to care for her. Everyone of the staff are very friendly and helpful and are always available to chat if we have any concerns with mums health.The care home have a yearly summer party and Christmas party for residents and everyone is welcome to attend. It is amazing! So much fun.The staff make sure everyone is having a good time and want for nothing.Food is fantastic and they always have a singer which everyone enjoys.Mum absolutely loves living at Osborne Lodge, she was always very independent and had her doubts about going into a care home after visiting residents in the past so this was a big step giving up her home.From day one we were made to feel so welcome.The staff made sure mums room was perfect even down to her favourite chair from home.We cannot thankyou enough for all the love and care you provide
Thank you so much for taking the time to write a review and such a wonderful one at that! it really is appreciated and I will share it with all the staff. We love having Mum here and it is a pleasure to care for her and she adds to the fun every day! We are so happy she has settled and her fear of...
The relief and confidence we have is all down to those wonderful care practitioners and support staff who have mum's well being and care at the centre of all they do.
They also look after us, her family!! Organising events like Christmas Carols, Summer Events, WW2 Remembrance...in fact any excuse to put on a spread and entertainment for mum and her extended family and friends. We have asked them to put on a New Years Eve party :)
Words cannot express our thanks and appreciation for all those who care and support mum at this wonderful place!
Wow! thank you so much for your wonderful review, it is truly appreciated. The staff work so hard to ensure the residents and their families are supported and cared for and a home from home is exactly what we hope to achieve. It is an absolute pleasure having Mum with us and caring for her. We will...
My mother has been cared for by the staff at Osbourne Lodge for a year now. They look after her so well. She was resistant to move to a care home but had to due to her not being able to be looked after at home. She loves it and is so much healthier. She participates in the group activities and the home throws great summer and Christmas parties for residents and families. The staff are lovely and caring. The place has a very homely feel.
Thank you once again.
My concern is after the residents have had lunch, as staff need their break, it leaves only one member of staff is on duty downstairs and one upstairs. I feel should a serious incident happen at this time there is not enough staff to help. Also my friend is close to being blind, and leaving her dinner on her table which she cannot see, it is left to get cold. I have made to see that this is to be rectified.
Thank you for taking the time to leave a review, positive and negative reviews are much appreciated as it enables us to consistently improve our service. Please let me reassure you around the lunch breaks, we have 6 staff on and 3 go for lunch at a time leaving 3 on the floor and the 3 left on the...
From the moment Mum arrived, the staff have all been so patient and respectful, which has helped her to settle in well. The time and care they have given to meet Mums needs has confirmed that Mum is in the right place.
Thank you so much for taking the time to complete this review and for your very kind words. It is a pleasure looking after Mum and thank you for entrusting us with her care. We will share your kind words with all staff, as this feed back is so important.
My mother-in-law has been in Osborne Lodge for 7 months and during that time she has been treated with kindness and consideration. She loves her room and enjoys the meals very much.
Thank you so much for taking the time to write a review and have such high praise for our home, I will pass this on to all the carers, it really is appreciated and we are so happy that your mother- in-law has been treated with kindness and consideration. We do note the lower score for activities...
Well managed care home. The carers are very friendly and attentive to residents needs.
Thank you so much for taking the time to write a review for Osborne Lodge, we really do appreciate it. Also, thank you for giving such a positive review, our staff team work really hard to ensure all residents feel welcome, safe and at home.
I feel very disappointed with care at Osborne Lodge Rest Home, specifically end of life preparation, support and assistance in the final days of life. I regret my aunt being at Osborne Lodge for this reason alone. She did not wish to receive medical attention at end of life, which is fair enough, but she was basically left to die alone without companionship. This is very different to the end of life care I have witnessed elsewhere. This is where Osborne Lodge needs to improve and treat residents with dignity in dying.
We were so sorry to read how you feel around the care of your aunt at the end of her life. We are reaching out to you personally to discuss this, however, we would like to address what you have written as we do feel that our end of life care is not as described. Your aunt was seen by her GP, the...
All the staff were respectful and kind. They worked hard to keep Mum clean, comfortable and well-fed. Really pleased with all the services provided.
I will be sure to pass this on to all staff.
Thank you once again.
All the staff.
Everything was good and the staff very pleasant. Dirty table (sides) and care not taken of plants.
Thank you for taking the time to post a review of our care home, we are very happy to hear you and your aunt are happy with everything, especially the staff, this is so important.
We were disappointed to learn that you found a table was not cleaned to the expected standard. We have a...
We placed Mum at Osbourne Lodge as her Vascular Dementia has made it unsafe for her to be on her own. The management team and staff have all been very friendly and helpful in getting Mum to settle into her new surroundings. The atmosphere is bright and friendly compared to many other care homes which is very important to us. This has been and continues to be a very positive experience and has taken a lot of the worry away from the family knowing that Mum is being properly looked after. As far as we can tell the food is prepared with fresh ingredients and served at regular times, certainly very few complaints from Mum. They take care to make sure Mum has the correct medication at the correct time and stays hydrated. The weekly visit to the home by a nurse is also reassuring. It is good to know that there are planned activities and a weekly bus trip for the residents. Overall we are very pleased with care Mum is receiving. Thank You.
Thank you so much for taking the time to complete such a wonderful review. I will share this with the team, it certainly is a boost to us all. It is a pleasure to look after Mum and we are very happy she has settled and you and your family are reassured at what can be such a difficult time, we will continue to put 100% effort into maintaining a great home.
My mum had to move into a care home after a stay in the hospital when it became clear she would no longer be able to cope in her own home. The manager of Osborne Lodge made me feel confident that the home would be ideal for her, and he worked tirelessly to ensure a smooth transition. His enthusiasm and kindness, combined with the welcoming, friendly staff, have ensured that Mum has settled in well. She is joining in the many varied activities, encouraged by the carers and happily chats to me about what she had done. She enjoys the food and the changing menu and talks about her favourite meals. The home has a welcoming atmosphere and is kept clean, and I am delighted to see Mum so content. We can visit whenever we wish, and any queries are quickly responded to. Thank you to everyone at Osbourne Lodge.
Kind Regards.
I am highly satisfied that my mother is being well looked after. When my family visit we always come away with the reassurance that she is in the best possible place and being cared for in a really professional way. We are delighted with the high quality of care and accommodation.
The manager and his team have looked after my mother for the last year. They have become like family, very caring, friendly and considerate of both my mum and my needs, especially during a very difficult time for Covid. They cannot be faulted. His enthusiasm as manager is infectious, and all the team are ready with a smile and do everything they can to help. My mother has been in three care homes for short visits previously, none compare to this lovely friendly family home.
My initial experience is the care for my father has been very supportive, caring and thoughtful. He is a new resident who has been treated with great consideration and sensitivity with what is an incredible change of scene, bearing in mind he was at his last residence for 56-years! Many thanks to all.
Very caring home. They have made my mother very welcome, and most importantly, safe. All of my dealings with them have been very professional and friendly.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 January 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Osborne Lodge Rest Home.
There are no upcoming events for Osborne Lodge Rest Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Osborne Lodge Rest Home.
Accreditations
There are no accreditations posted yet for Osborne Lodge Rest Home.
Meet the Team (1)

My name is Lisa, and I have worked at Osborne Lodge for the past 17 years. I started as a cleaner and enjoyed working in the home so much that I began to train and progress to become a carer, then a senior carer, head of care and then to deputy manager, making care my career.
I have loved every moment of my career, especially interacting with the residents and ensuring they are safe, happy and content. With every story and life history of our residents, I became more passionate and wanted to give the residents the best that I could. Passing on knowledge to new staff is another passion. Every day, I learn more than I thought possible.
My nan was my inspiration for my choice of career. She was a fantastic lady who taught me how to respect others, and I believe she is the reason for my caring nature. My nan passed on some lovely quotes, and this one always stuck in my mind: "enjoy the little things in life, for one day you may look back and realise they were the biggest" This is how I feel about care, even the smallest thing you can do for someone is the biggest thing for them.
I enjoy attending every training session and am working my way through level 5 in care management.
Outside work, I enjoy beach walks, spending time with my friends, good food and going to the gym.
Frequently Asked Questions about Osborne Lodge Rest Home
What types of Care is Osborne Lodge Rest Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Osborne Lodge Rest Home have?
There are 30 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Osborne Lodge Rest Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Osborne Lodge Rest Home to the centre of New Milton?
0.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Osborne Lodge Rest Home to verify any information. View our terms and conditions. Osborne Lodge Rest Home has an Enhanced Service -more info.