Russell Churcher Court

I can't speak highly enough of Russell Churcher & the staff for the level of service my father receives. Today I received a call from a member of the staff, my father was worried about a communication he had received from the local council. She contacted me immediately & assisted my father as he explained things & calmed him down, my father's care home is in Gosport Hampshire & I live in Scotland. She helped my father with passing on the information & checked that all the details had verbally been passed, she then scanned the document & sent them to me & I managed to sort things out. Because of that particular staff member's immediate response to my father's slight distress, we were able to get things sorted quickly & I cannot thank her enough for her focus on my father's situation & the positive "can do" attitude she has toward the residents living in Russell Churcher Court. In fact, I cannot thank enough all the staff at Russell Churcher Court for their positive commitment to the residents.

The staff try their hardest to help and encourage residents to join in activities, sometimes it feels that those who stay in their rooms due to mental health issues are a bit forgotten.

I visited my friend, her room was clean and tidy. All the staff were very friendly and said hello to me and my friend. I went to see my friend about 11:00 am and stayed until lunchtime then walked her down to the dining room where everything was set up for lunch. It's always a pleasure to visit the home.

Such a bright, clean and welcoming place! Every member of staff is friendly, approachable and caring. My mother is blind and no effort has been spared to ease her transition into this, for her, new environment. As a family, we feel able to trust the home and its staff to care for Mum and encourage the best from her.

Staff are all pleasant and friendly. My father needs to be encouraged more proactively to leave his room and spend time with other residents. Need more attention to personal care: daily shave, face and hand wash after each meal. Do activities with him in his room if he doesn't want to engage outside of his room. Staff to ensure that they help with his meals, cutting food up and placing food within easy reach of him.

A very pleasant place to visit.

I was welcomed politely on my arrival. The carers were excellent with my mother, as she was a little under the weather. When I first saw her, there were three carers tending to her. They have a great rapport with Mum. Everywhere was clean. The team all seem invested in their work.

Best move we made putting Mum in Russell Churcher. She is so happy and the staff are lovely, my sisters and I can not worry now because she is safe and well cared for.

I find that the atmosphere in the home is very good. The staff are very cheerful and helpful and make me welcome to any activities that they organise.

My 83-year-old mother was receiving end-of-life care after returning from hospital with pneumonia. All of the staff were exceptional in their attitude and treatment of my mum and also my sister and me, who were constant visitors for the final 10 days of Mum's life. We were kept informed and looked after both physically and emotionally, receiving advice, care and understanding. Mum's room was peaceful and calm and the staff provided soft music, extra chairs, coffee and friendship at all hours of the day and night. Mum's physical needs were well met with 2 members of staff administering personal care every hour to keep Mum comfortable. No one hesitated to call the doctor or district nurse when necessary. All in all, we could not fault the care she received and know that her death affected everyone in the care home as they all felt personally connected to Mum. Even since her death, they have shown me and my family care and compassion.

The staff at Russell Churcher have helped me to get my mum settled into her new home. They are awesome people who do a very difficult and very important job and I am so grateful for their kindness, humour, patience and professionalism. They are wonderful people and the facility is top-notch! I would not hesitate in recommending Russel Churcher Court.

My mum has been in Russell Churcher for almost a year, and the improvement in her general well being and mobility is wonderful. Although she would have preferred to stay in her own home she realised that she needed to move into a care home and what a stroke of luck that Russell Churcher was recommended to us! The staff are so friendly and caring - she was apprehensive about needing help with personal care, but they have approached it with a caring manner and helped her maintain her dignity. Humour is important to Mum - and there's plenty of that amongst the residents and staff! She seems to have a new zest for life - taking part in the armchair exercise classes, enjoying day trips out, quizzes etc. it's wonderful to see my mum back to her old self.

My mother has recently become a resident after moving from another care home. After only 3 weeks I see an improvement in her mobility and general interest in life. The management and carers that I have come into contact with have all been excellent, from the process of moving in and then assessment of my mother's care to the general day-to-day interaction. I feel very confident that my mother is in the best hands.

Lots of activities going on.

Mum has been a resident here since September 2020, prior to that she was in sheltered care and was struggling with every day life to the determent of her health. Since she has been at Russell Churcher she has become much happier and at ease, the environment is wonderful, the home is lovely and clean and bright, the food good and the staff are absolutely wonderful, they all care so much and make you so welcome. We are really glad we got mum into Russell Churcher and can not think of a better residential care home for her. I would like to take this opportunity to say a great big heartfelt thank you to all the staff for making mum so welcome and ensuring she feels at home. I would not hesitate on recommending this care home for anyone's loved one.

All in all I am glad my mother is being cared for by staff at Russell Churcher Court.

Nice feeling when you go in like you have come home.

Having viewed many care homes, Russell Churcher Court stood out head and shoulders above the rest. Rooms are on par with out of town care homes charging twice the price! When you telephone the staff always pick up and are polite, very well-spoken and obliging - top marks!

Mum has been in Russell Churcher Court for almost 12 years, and that says everything. Mum is extremely well looked after by a team of very professional nurses who always have the time to spend with mum; making her comfortable, safe and feeling an important part of the family community at Russell Churcher Court. I can highly recommend Russell Churcher Court.

It's sad to think that people like my parents who have worked hard all their lives never wasting money, and taking pride in buying their home, only to see that all taken away to pay for care. Sadly that's the system.