Stroud House

Rothercombe Lane, Stroud, Petersfield GU32 3PQ
Review Us
9.8 56 Reviews
  • Stroud House, Petersfield
Stroud House: Nestling near the foot of the Downs is in the heart of the South Downs National Park. The small, homely Home, can care for just 25 people, fitting the sensitive needs and feelings of those living with dementia. Their aim is to provide a strong sense of community and the best tailored care on an individual basis.

To do this they focus on feelings and cherish each person’s unique life and character from the moment they join their family. They find that this deeper understanding allows them to stimulate mental health as well as looking after physical needs.

The home has been adapted to provide a safe secure environment for dementia. With most rooms on the ground floor, assisted baths, a wheelchair accessible shower room and a beautiful secure garden.

They provide fresh nutritious and tasty home cooking from professional chefs who know everyone and their specific dietary needs. Plus, outings, musical events, specialist diversional therapy, birthday parties, and personalised activities that are intrinsic to daily life.

Care Provided by Stroud House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1500
  • Self-Funded Residential Dementia Care: £1200 – £1500
  • RESPITE Self-Funded Residential Care: £1200 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1500

Fees are dependant on the level of need and the location and facilities in of the room. (ensuite, ground floor)

These prices are only a guideline, please contact Stroud House to find out the exact price for your requirements.

Contact Stroud House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Stroud House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Samantha Oliver (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1995
  • Number of floors: 2

Room Information

  • Single Rooms (15)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (9)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Visiting

  • Visiting is anytime - although it is advisable to avoid lunch time between 11:30- 13:30.

Parking

  • Free car parking onsite

9.8

Stroud House has a Review Score of 9.8 (9.831) out of 10, based on 37 reviews in the last 2 years.
Over all time Stroud House has 56 reviews.

Overall Experience
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Reviewer Connection to Stroud House
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Total of 56, showing 21-40
Review from Caroline B (Daughter of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
During a really difficult time with the deterioration of my dear Mum and her dementia, Sam and the team have been so kind and caring in welcoming her into Stroud House. We were so blessed to find such a lovely place for Mum and everyone has been so understanding and thoughtful. The staff are so respectful
and great with both Mum and all of us family.
We feel very grateful that she is now being cared for in by a lovely team.
The room is freshly painted and decorated, the home very clean and the food is prepared and cooked to a fabulous standard.
Activities that are done with the residents have been brilliant for Mum with singing and music daily.
Thank you for making this difficult transition so welcoming for both Mum and all of us.
Reply from Samantha Oliver, Home Manager at Stroud House
Thank you for your kind words. We appreciate you taking the time to send a review. It is so rewarding to see Mum engage with others and see that beautiful smile evolve.
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Review from Rebecca B (Daughter of Resident) published on 27 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother recently moved into Stroud House after my father died who was her main caregiver and the home has been exceptionally kind and caring, they have been very welcoming to both my mother and other family members visiting always offering tea or coffee, etc. The food is of a high standard.
If there
is a query or problem we can ask and it has been sorted out straight away.
My mother loves the activities with the activity coordinator, especially the dementia choir.
I would happily recommend Stroud House if you are looking for good quality, thoughtful care for a family member.
Reply from Samantha Oliver, Home Manager at Stroud House
Thank you for your kind words. For the short time that Mum has been at Stroud House, she has settled in so well and really is the most beautiful person inside and out. Mum really does enjoy every…read more
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Review from K A (Daughter of Resident) published on 20 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Stroud House was a warm, welcoming place from the very start when Mum moved there - and it quickly became her home in the true sense of the word. Mum loved the staff and she was so well looked after. Not only that, but the staff were very supportive of us as a family too. There are lots of activities
each week and lots of opportunities to socialise - so important for those with dementia. Mum was really loved by everyone at Stroud House right up until her death and we will be forever grateful for that.
Reply from Samantha Oliver, Home Manager at Stroud House
Thank you so much for your kind words. It does not matter how many reviews we receive as a Home, each and every one we continue to fill myself and the team with immense pride and gratitude. To make a…read more
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Review from J D (Daughter of Resident) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a further deterioration in her general health, our mum/gran moved to Stroud House, a smaller sister home to Down's House where daily life is at a quieter pace and more medical/nursing support is available. The staff were outstanding in their welcome and care, but sadly her health continued
to decline.
Our heartfelt thanks to all at Stroud House for all the love and excellent care given to our mum and gran over the last few months of her life. The care and attention she received at Stroud during the final weeks of her life was second to none and akin to that provided by a Hospice. The level of practical, medical, and emotional care she received was incredible and provided great comfort both to her and the family, enabling her to be "at home " when she died.
We will be eternally grateful for the support to us as a family which took a lot of the anguish and worry off our shoulders. The highest recommendation we can give. Thank you one and all.
Reply from Samantha Oliver, Home Manager at Stroud House
My goodness thank you so much. Sometimes a thank you doesn't seem to be enough to express the warmth we feel when receiving reviews like yours, but our 'Thank you' speaks volumes. Have the most…read more
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Review from Gary F (Son of Resident) published on 13 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father went to Stroud House after a long hospital stay.
He was immediately welcomed by the team and made to feel like he was at home.
The team and care were very consistent and they got to know my father, his sense of humour, and his quirks.
They welcomed me and were always friendly and courteous
and it was never too much bother for me to visit him.
I enjoyed interacting with the team and they showed they had gotten to know my father very well.
I hugely appreciated that it was a small home and a small team dedicated to looking after my father.
When my father took a turn for the worse, they were very comforting to my brother and I and made sure my father was very comfortable in his last moments.
I could not recommend this care home enough.
Reply from Samantha Oliver, Home Manager at Stroud House
Thank you for your kind words and the review you completed; it is so important that families review our care home. This allows others who are considering our care home to see things from your…read more
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Review from Dena M (Daughter of Resident) published on 13 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wonderful dad received excellent care at Stroud House and he always spoke fondly of the staff as they were always very friendly and caring. When visiting I was also made to feel welcome. My one criticism is that his room was rather small and there wasn't any room for a wardrobe.
Reply from Samantha Oliver, Home Manager at Stroud House
Thank you so much for this review. We miss Dad a lot. You are right, the room was small but we are looking at how best we can make changes at Stroud House and the Directors are working closely with…read more
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Review from Yvonne M (Daughter-in-law of Resident) published on 13 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has only been in Stroud House since July 24. The staff are just so wonderful and kind with empathy understanding and kindness. They look after her needs and keep her smiling.
The staff realise putting your loved ones into care is not an easy decision. Keep you informed of any medical
issues etc.
I would recommend Stroud House without a doubt.
Reply from Samantha Oliver, Home Manager at Stroud House
Thank you, thank you, thank you. We truly appreciate the time and effort you have taken to write this review. As you know, Mum and I are practically joined at the hip. We try our hardest to keep out…read more
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Review from T J (Daughter of Resident) published on 13 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has only recently joined Stroud House, but somehow, in such a short time, they've been able to resurrect some of my mum's old joyful self, which I thought had been lost to Alzheimer's. She is engaging with the community spirit at Stroud House, is already more sociable, and is clearly having moments
of joy. The care team has been outstanding at helping my mum settle in, showing great skill in encouraging her to be receptive to personal care and new routines. They are focused on what will improve her well-being and have shown genuine care, friendship, and love. I have honestly been very impressed and so grateful to the team.
Reply from Samantha Oliver, Home Manager at Stroud House
Thank you for your review. What a wonderful lady your Mum is. She is up for all kinds of fun and encourages other residents to participate in activities too. It is always a difficult and…read more
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Review from John R (Husband of Resident) published on 3 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was a resident of Stroud House for over two and a half years until her death in October 2024. She was looked after with the utmost care and kindness by the lovely staff, and I was very well supported throughout her illness. Their care and support made a very difficult situation bearable. The
home has really Happy family atmosphere for residents and staff. I am most grateful to the management and staff and highly recommend the home.
Reply from Samantha Oliver, Home Manager at Stroud House
Thank you for your wonderful review! We're delighted to know that you felt this way and thank you for taking the time to share this information. Our team works hard to meet expectations such as your…read more
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Review from Fay H (Daughter of Resident) published on 3 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been living at Stroud house for a couple of years now. At first, she was very high maintenance for the staff as she was angry and upset and caused distress but they handled her so well. Always caring for her and comforting her even though she may have been angry with them. After a few months,
Mum settled, I have always found the staff amazing, they are all so friendly and caring to all residents and visitors. We always feel welcome whenever we visit and offer refreshments. The staff always seem happy as well as the residents, the home itself needs a little updating but I have always thought that care is the most important thing. The chef and catering team do an outstanding job and I have always been impressed with the standard of food and choice of foods. I would definitely recommend Stroud House to others.
Reply from Samantha Oliver, Home Manager at Stroud House
We are so, so grateful you took the time to share your thoughts. We always welcome feedback. Mum is an amazing woman, one full of the most enchanting personality. She can often be found laughing at my…read more
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Review from R M (Sister of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot therefore speak to its value for money as the fees are being met by others. It would be my expectation that Stroud would represent particularly good value for money. It seems to be an exemplary residential home in every way and is well and imaginatively managed. I cannot comment on the activities,
or their range because until very recently my brother did not wish to become involved. It is a measure of the way Stroud is run, and the empathy and patience of the staff that my brother has just now started to join in. I think what has struck me most is the attention to detail. Nothing it would seem is ever too much trouble. However busy, someone on the staff always has or makes time.
Reply from Samantha Oliver, Home Manager at Stroud House
Wow, thank you so much for your extremely kind words. We have all had a journey, haven't we? But just look at how far we have all come and where we are now! Your brother is a delight and so lucky to…read more
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Review from T F (Son of Resident) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very happy to have had our dad stay with South Downs. They were incredibly kind and provided a level of personal care and affection, going well above and beyond what was expected. Unfortunately, Dad is no longer with us, but South Downs made sure his last months were as comfortable and fun as
could be expected.
Reply from Samantha Oliver, Home Manager at Stroud House
Thank you so much for taking the time to leave this review. Dad was an immense character who brought a smile to us all. He is sadly missed. We hope you are well and wish you and your family a very…read more
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Review from A M (Daughter of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been a resident at Stroud for a few years now and when I visit she always seems comfortable and happy. My elderly father visits Mum regularly and is always happy with how Mum is. The staff always inform me of any concerns they have about Mum.
Reply from Samantha Oliver, Home Manager at Stroud House
Thank you for your kind words. We really appreciate receiving them. We try our very best to ensure Mum and Dad, (when he visits) are happy. They have both recently really enjoyed our activities which…read more
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Review from Toby L (Son of Resident) published on 6 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care given is with respect and compassion and residents are all treated kindly and with love. Residents have advanced dementia and there is understanding of how to communicate and manage residents who may be difficult at times.
Reply from Samantha Oliver, Home Manager at Stroud House
Thank you for taking the time to submit a review, it means a lot to me and the care team at Stroud House. We love all the residents living at Stroud and really hope our residents and families can see…read more
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Review from S R (Son of Resident) published on 22 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents moved from another setting to Stroud House in 2022 and the care and kindness that they both received right up until the end was excellent.
The staff and management were also always friendly, kind and helpful to me and it was very apparent that they had a very good relationship with
my parents.
They also often went 'above and beyond', particularly when my mother broke her hip and was not recovering well in the hospital. They agreed to take her back to Stroud House and had her back to her old self very quickly and even up on her feet again within a couple of days.
It is a very difficult decision to choose a care home but I'm pleased we chose Stroud House for my parents and very grateful for the excellent care, kindness and understanding shown to them.
Reply from Samantha Oliver, Home Manager at Stroud House
Thank you for such a heartwarming review, it means a lot to me and the team at Stroud House. It was a pleasure to look after both of them. If you are ever in the area, please do pop in for a coffee.
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Review from Paul C (Son of Resident) published on 7 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident for four years. I have nothing but praise for the management and staff who seem to really care for my mum and carefully consider her needs. I would not place her anywhere else. After a spell in hospital during which my mum deteriorated, they looked after her really well and
brought her back to good health. The rooms are a little shabby, but the care provided is excellent. Considering that most residents have dementia I am impressed that no matter when I visit, all the residents seem happy and clean.
Reply from Latasha Jarrett, General Manager at Stroud House
Thank you for your review, Paul. We are delighted you are happy with the care your mum is receiving at Stroud House. Refurbishment at Stroud is underway, we are confident you will like the results and…read more
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Review from Steven C (Son of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Stroud House for nearly two years. In my experience, her care has been excellent. Mum, by the way of example, went into the hospital very poorly and acquired bedsores while in the hospital. Upon return to Stroud House, she was given the care she needed to recover completely
from her bedsores. Excellent.
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Review from Lyn H (Wife of Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been treated with great kindness and the home has gone out of the way to provide an environment that reassures - for example, ensuring that cricket is always available on TV and providing the good food that he likes. The staff have all been very kind and patient, especially while he was
getting used to the home and new faces.
Reply from Paul Rogers, Proprietor at Stroud House
Thank you for your review, our staff pride themselves on the personalised care they provide and it is always nice to have this recognised.
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Review from Alison M (Daughter of Resident) published on 28 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother passed away peacefully at Stroud House in May. Our heartfelt thanks go out to all of the wonderful staff who were so kind and caring to her from the word go. They went above and beyond to ensure that she was always as contented and happy as she could be, especially as her health deteriorated.
We, her family, are so grateful for the enormous support we were given during the last few days of her life, which made an incredibly sad time so much easier to bear.
I would heartily recommend Stroud House to anyone who is suffering from or who has loved ones suffering from dementia; you are not just in safe hands - you are in the caring hands of staff whose compassion knows no bounds.
The staff are always encouraging the residents to be as independent as they can to maintain their interest and join in with favourite activities, whilst being treated with respect at all times. Contact with families is excellent, we were always kept in the loop with what was going on.
Reply from Paul Rogers, Proprietor at Stroud House
Dear Alison, thank you for your kind review. I know the team at Stroud House really appreciates it when the great care and support they provide is recognised.
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Review from Alex H (Daughter of Resident) published on 25 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak too highly about Stroud House. Mum was there for about sixteen months and was always treated kindly and with respect, even when her behaviour was challenging. She was encouraged to be as mobile as possible, and she particularly enjoyed quiz afternoons and visits from the small animals.
The staff were always professional and genuinely cared about the residents. As family members, we were always made to feel welcome, and communication was excellent. During Mum's final weeks, the staff showed great kindness and empathy to my brother and I, which made a truly difficult time much easier.
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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Stroud House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.831 for Stroud House is calculated as follows: ( (368 Excellents x 5) + (55 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 432 Ratings = 4.831
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Stroud House is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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