Review from Emma C (Daughter-in-law of Resident) published on 27 February 2025 Submitted via Website • Report

Overall Experience

My mother-in-law moved into Stroud House in January 2025 due to a decline in her dementia and I'm happy to say she's now in the right place. The staff are so kind, caring and patient. She has received lots of one-to-one care to help settle her in and I've never seen her happier.
She seems to be doing

something different every day, be it, dancing, crafts, and visits out and about which is amazing. The carers do an amazing job helping to navigate these vulnerable people through such a confusing time.

Reply from Samantha Oliver, Home Manager at Stroud HouseThis makes me very happy. She has settled in well, whilst she may say not. Positivity and reassurance are the way forward. Hope to meet you soon.

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Review from Simon K (Son of Resident) published on 26 February 2025 Submitted via Website • Report

Overall Experience

Mum went into care in early January after a stay in hospital. The transition Stroud House performed was nothing short of a miracle! Mum suffers very badly with anxiety issues so it was a real worry as to how this would pan out. In a very short space of time, she seems to be settling in her "new home".

The staff are, attentive, professional and accommodating, to both the residents, and the families, my mind has been put at rest that Mum is safe and well cared for. Sam, the manager has gone out of her way to reassure both myself and Mum.
Another positive of Stroud House is the amount of activities for the residents, never a dull moment with everything from Burns night bagpipes to country walks.
Stroud House has made a difficult family time, a lot more Human. Thank you.

Reply from Samantha Oliver, Home Manager at Stroud HouseThank you for taking the time to send a reply. It means a lot. Mum has the most amazing, addictive personality and it is a joy to have her at Stroud House. I will pass on the review to the staff as it does give them such a boost. Eventually Mum will finish knitting my leg warmers. She has started them about 30 times now lol.

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Review from Michael C (Friend of Resident) published on 29 January 2025 Submitted via Website • Report

Overall Experience

We visited a very old friend who had only quite recently started her life at Stroud House. It was the first time we had been there and we went to have lunch with her on her birthday. The staff were all very friendly and efficient and we had a good lunch at a table they had kindly set up for us in a

place where we could have a pleasant uninterrupted chat. There was a birthday banner and balloons. The place seemed spotlessly clean, with a happy atmosphere and plenty of staff. We were re-assured that our friend was being well looked after and with lots going on, enjoying a stimulating time.

Reply from Samantha Oliver, Home Manager at Stroud HouseThank you for your kind words and we are so happy you enjoyed lunch. You are welcome anytime.

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Review from Caroline B (Daughter of Resident) published on 14 January 2025 Submitted via Website • Report

Overall Experience

During a really difficult time with the deterioration of my dear Mum and her dementia, Sam and the team have been so kind and caring in welcoming her into Stroud House. We were so blessed to find such a lovely place for Mum and everyone has been so understanding and thoughtful. The staff are so respectful

and great with both Mum and all of us family.
We feel very grateful that she is now being cared for in by a lovely team.
The room is freshly painted and decorated, the home very clean and the food is prepared and cooked to a fabulous standard.
Activities that are done with the residents have been brilliant for Mum with singing and music daily.
Thank you for making this difficult transition so welcoming for both Mum and all of us.

Reply from Samantha Oliver, Home Manager at Stroud HouseThank you for your kind words. We appreciate you taking the time to send a review. It is so rewarding to see Mum engage with others and see that beautiful smile evolve.

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Review from Rebecca B (Daughter of Resident) published on 27 December 2024 Submitted via Website • Report

Overall Experience

My mother recently moved into Stroud House after my father died who was her main caregiver and the home has been exceptionally kind and caring, they have been very welcoming to both my mother and other family members visiting always offering tea or coffee, etc. The food is of a high standard.
If there

is a query or problem we can ask and it has been sorted out straight away.
My mother loves the activities with the activity coordinator, especially the dementia choir.
I would happily recommend Stroud House if you are looking for good quality, thoughtful care for a family member.

Reply from Samantha Oliver, Home Manager at Stroud HouseThank you for your kind words. For the short time that Mum has been at Stroud House, she has settled in so well and really is the most beautiful person inside and out. Mum really does enjoy every activity and we have such lovely photos of her. We wish you a very Merry Christmas and a Happy New Year.

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Review from K A (Daughter of Resident) published on 20 December 2024 Submitted via Website • Report

Overall Experience

Stroud House was a warm, welcoming place from the very start when Mum moved there - and it quickly became her home in the true sense of the word. Mum loved the staff and she was so well looked after. Not only that, but the staff were very supportive of us as a family too. There are lots of activities

each week and lots of opportunities to socialise - so important for those with dementia. Mum was really loved by everyone at Stroud House right up until her death and we will be forever grateful for that.

Reply from Samantha Oliver, Home Manager at Stroud HouseThank you so much for your kind words. It does not matter how many reviews we receive as a Home, each and every one we continue to fill myself and the team with immense pride and gratitude. To make a difference is truly the best feeling. Thank you again. We wish you and your family the most wonderful Christmas and New Year.

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Review from J D (Daughter of Resident) published on 18 December 2024 Submitted via Website • Report

Overall Experience

Following a further deterioration in her general health, our mum/gran moved to Stroud House, a smaller sister home to Down's House where daily life is at a quieter pace and more medical/nursing support is available. The staff were outstanding in their welcome and care, but sadly her health continued

to decline.
Our heartfelt thanks to all at Stroud House for all the love and excellent care given to our mum and gran over the last few months of her life. The care and attention she received at Stroud during the final weeks of her life was second to none and akin to that provided by a Hospice. The level of practical, medical, and emotional care she received was incredible and provided great comfort both to her and the family, enabling her to be "at home " when she died.
We will be eternally grateful for the support to us as a family which took a lot of the anguish and worry off our shoulders. The highest recommendation we can give. Thank you one and all.

Reply from Samantha Oliver, Home Manager at Stroud HouseMy goodness thank you so much. Sometimes a thank you doesn't seem to be enough to express the warmth we feel when receiving reviews like yours, but our 'Thank you' speaks volumes. Have the most amazing Christmas and sending you all love.

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Review from Gary F (Son of Resident) published on 13 December 2024 Submitted via Website • Report

Overall Experience

My Father went to Stroud House after a long hospital stay.
He was immediately welcomed by the team and made to feel like he was at home.
The team and care were very consistent and they got to know my father, his sense of humour, and his quirks.
They welcomed me and were always friendly and courteous

and it was never too much bother for me to visit him.
I enjoyed interacting with the team and they showed they had gotten to know my father very well.
I hugely appreciated that it was a small home and a small team dedicated to looking after my father.
When my father took a turn for the worse, they were very comforting to my brother and I and made sure my father was very comfortable in his last moments.
I could not recommend this care home enough.

Reply from Samantha Oliver, Home Manager at Stroud HouseThank you for your kind words and the review you completed; it is so important that families review our care home. This allows others who are considering our care home to see things from your experience. Dad was such a breath of fresh air with his sense of humour. From Stroud House, we wish you and your family a very Happy Christmas and Prosperous New Year.

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Review from Dena M (Daughter of Resident) published on 13 December 2024 Submitted via Website • Report

Overall Experience

My wonderful dad received excellent care at Stroud House and he always spoke fondly of the staff as they were always very friendly and caring. When visiting I was also made to feel welcome. My one criticism is that his room was rather small and there wasn't any room for a wardrobe.

Reply from Samantha Oliver, Home Manager at Stroud HouseThank you so much for this review. We miss Dad a lot. You are right, the room was small but we are looking at how best we can make changes at Stroud House and the Directors are working closely with myself to ensure that any changes are positive ones and this will be something that is looked at. We wish you all a Happy Christmas and Prosperous New Year.

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Review from Yvonne M (Daughter-in-law of Resident) published on 13 December 2024 Submitted via Website • Report

Overall Experience

My mother-in-law has only been in Stroud House since July 24. The staff are just so wonderful and kind with empathy understanding and kindness. They look after her needs and keep her smiling.
The staff realise putting your loved ones into care is not an easy decision. Keep you informed of any medical

issues etc.
I would recommend Stroud House without a doubt.

Reply from Samantha Oliver, Home Manager at Stroud HouseThank you, thank you, thank you. We truly appreciate the time and effort you have taken to write this review. As you know, Mum and I are practically joined at the hip. We try our hardest to keep out of mischief, but what we do continue to do is smile as much as we can. Thank you again and hope to see you and your husband soon.

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Review from T J (Daughter of Resident) published on 13 December 2024 Submitted via Website • Report

Overall Experience

My mum has only recently joined Stroud House, but somehow, in such a short time, they've been able to resurrect some of my mum's old joyful self, which I thought had been lost to Alzheimer's. She is engaging with the community spirit at Stroud House, is already more sociable, and is clearly having moments

of joy. The care team has been outstanding at helping my mum settle in, showing great skill in encouraging her to be receptive to personal care and new routines. They are focused on what will improve her well-being and have shown genuine care, friendship, and love. I have honestly been very impressed and so grateful to the team.

Reply from Samantha Oliver, Home Manager at Stroud HouseThank you for your review. What a wonderful lady your Mum is. She is up for all kinds of fun and encourages other residents to participate in activities too. It is always a difficult and soul-searching decision when looking for a placement for a loved one and we are so grateful that you chose Stroud House. We will continue to encourage and support Mum and hope that you both make some lovely precious new memories.

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Review from John R (Husband of Resident) published on 3 December 2024 Submitted via Website • Report

Overall Experience

My wife was a resident of Stroud House for over two and a half years until her death in October 2024. She was looked after with the utmost care and kindness by the lovely staff, and I was very well supported throughout her illness. Their care and support made a very difficult situation bearable. The

home has really Happy family atmosphere for residents and staff. I am most grateful to the management and staff and highly recommend the home.

Reply from Samantha Oliver, Home Manager at Stroud HouseThank you for your wonderful review! We're delighted to know that you felt this way and thank you for taking the time to share this information. Our team works hard to meet expectations such as your review and it's great to hear that we succeeded. On a personal note, we miss you, please pop by anytime, and hope you are able to attend our Christmas party. Thank you again and god bless.

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Review from Fay H (Daughter of Resident) published on 3 December 2024 Submitted via Website • Report

Overall Experience

My mum has been living at Stroud house for a couple of years now. At first, she was very high maintenance for the staff as she was angry and upset and caused distress but they handled her so well. Always caring for her and comforting her even though she may have been angry with them. After a few months,

Mum settled, I have always found the staff amazing, they are all so friendly and caring to all residents and visitors. We always feel welcome whenever we visit and offer refreshments. The staff always seem happy as well as the residents, the home itself needs a little updating but I have always thought that care is the most important thing. The chef and catering team do an outstanding job and I have always been impressed with the standard of food and choice of foods. I would definitely recommend Stroud House to others.

Reply from Samantha Oliver, Home Manager at Stroud HouseWe are so, so grateful you took the time to share your thoughts. We always welcome feedback. Mum is an amazing woman, one full of the most enchanting personality. She can often be found laughing at my silly little dance or singing along with musical entertainment. She is loved. I agree, that care is the most important factor over how the home looks, but we are excited to be soon having a high standard of care in a high-standard home. You know how excited I was to show you the tiles in the bathroom...lol. You and your family are always welcome for cake or even to join Mum at lunch. Looking forward to seeing you soon and thank you once again.

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Review from R M (Sister of Resident) published on 26 November 2024 Submitted via Website • Report

Overall Experience

I cannot therefore speak to its value for money as the fees are being met by others. It would be my expectation that Stroud would represent particularly good value for money. It seems to be an exemplary residential home in every way and is well and imaginatively managed. I cannot comment on the activities,

or their range because until very recently my brother did not wish to become involved. It is a measure of the way Stroud is run, and the empathy and patience of the staff that my brother has just now started to join in. I think what has struck me most is the attention to detail. Nothing it would seem is ever too much trouble. However busy, someone on the staff always has or makes time.

Reply from Samantha Oliver, Home Manager at Stroud HouseWow, thank you so much for your extremely kind words. We have all had a journey, haven't we? But just look at how far we have all come and where we are now! Your brother is a delight and so lucky to have you on his side. Much love.

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Review from T F (Son of Resident) published on 18 November 2024 Submitted via Website • Report

Overall Experience

We were very happy to have had our dad stay with South Downs. They were incredibly kind and provided a level of personal care and affection, going well above and beyond what was expected. Unfortunately, Dad is no longer with us, but South Downs made sure his last months were as comfortable and fun as

could be expected.

Reply from Samantha Oliver, Home Manager at Stroud HouseThank you so much for taking the time to leave this review. Dad was an immense character who brought a smile to us all. He is sadly missed. We hope you are well and wish you and your family a very Happy Christmas and a prosperous New Year.

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Review from A M (Daughter of Resident) published on 7 November 2024 Submitted via Website • Report

Overall Experience

Mum has been a resident at Stroud for a few years now and when I visit she always seems comfortable and happy. My elderly father visits Mum regularly and is always happy with how Mum is. The staff always inform me of any concerns they have about Mum.

Reply from Samantha Oliver, Home Manager at Stroud HouseThank you for your kind words. We really appreciate receiving them. We try our very best to ensure Mum and Dad, (when he visits) are happy. They have both recently really enjoyed our activities which is so lovely to see. Lots of laughing from them both.

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Review from Toby L (Son of Resident) published on 6 November 2024 Submitted via Website • Report

Overall Experience

Care given is with respect and compassion and residents are all treated kindly and with love. Residents have advanced dementia and there is understanding of how to communicate and manage residents who may be difficult at times.

Reply from Samantha Oliver, Home Manager at Stroud HouseThank you for taking the time to submit a review, it means a lot to me and the care team at Stroud House. We love all the residents living at Stroud and really hope our residents and families can see we really do try to make a difference.

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Review from S R (Son of Resident) published on 22 October 2024 Submitted via Website • Report

Overall Experience

Both my parents moved from another setting to Stroud House in 2022 and the care and kindness that they both received right up until the end was excellent.
The staff and management were also always friendly, kind and helpful to me and it was very apparent that they had a very good relationship with

my parents.
They also often went 'above and beyond', particularly when my mother broke her hip and was not recovering well in the hospital. They agreed to take her back to Stroud House and had her back to her old self very quickly and even up on her feet again within a couple of days.
It is a very difficult decision to choose a care home but I'm pleased we chose Stroud House for my parents and very grateful for the excellent care, kindness and understanding shown to them.

Reply from Samantha Oliver, Home Manager at Stroud HouseThank you for such a heartwarming review, it means a lot to me and the team at Stroud House. It was a pleasure to look after both of them. If you are ever in the area, please do pop in for a coffee.

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Review from Paul C (Son of Resident) published on 7 October 2024 Submitted via Website • Report

Overall Experience

My mum has been a resident for four years. I have nothing but praise for the management and staff who seem to really care for my mum and carefully consider her needs. I would not place her anywhere else. After a spell in hospital during which my mum deteriorated, they looked after her really well and

brought her back to good health. The rooms are a little shabby, but the care provided is excellent. Considering that most residents have dementia I am impressed that no matter when I visit, all the residents seem happy and clean.

Reply from Latasha Jarrett, General Manager at Stroud HouseThank you for your review, Paul. We are delighted you are happy with the care your mum is receiving at Stroud House. Refurbishment at Stroud is underway, we are confident you will like the results and we welcome any feedback on your next visit.

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Review from Steven C (Son of Resident) published on 30 April 2024 Submitted via Postal Card • Report

Overall Experience

My mum has been a resident at Stroud House for nearly two years. In my experience, her care has been excellent. Mum, by the way of example, went into the hospital very poorly and acquired bedsores while in the hospital. Upon return to Stroud House, she was given the care she needed to recover completely

from her bedsores. Excellent.

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Stroud House Reviews (59)

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