Whiteoaks Rest Home

54-58 The Avenue, Fareham PO14 1NZ
Review Us
9.8 60 Reviews
  • Whiteoaks Rest Home, Fareham
Whiteoaks Rest Home is an award winning, well-established, family-run residential home, situated in the idyllic town of Fareham, located between the two historic cities of Southampton and Portsmouth.

Whiteoaks offers 31 luxurious bedrooms, all of which are en-suite. Fourteen bedrooms are located on the ground floor and there are two passenger lifts serving the first floor which comprises another 17 bedrooms.

There are several opulent areas for residents to relax and socialise in: the main TV luxurious lounge for those who enjoy watching soaps, movies and sports; the Haven downstairs and the Snug upstairs provide plush spaces for quiet relaxation and reflection. The swish Social Room is another lounge where residents can get together and share a game of cards and entertain family and friends when they visit.

The home's attractive conservatory offers brilliant views of the gardens in all weathers. As well as providing a view from the windows, residents are encouraged to make use of the gardens all year round.

There is also a Treatment Room for when the weekly hairdresser, the chiropodist and other therapeutic services visit.

The home is committed to understanding the quality of life for people in need and particularly for those in their care. As a result, their main priority is to provide maximum quality of life as well as quality of care. Trained professionals assure individual care with respect to privacy, dignity and security and pride themselves in providing the kind of care that only a family can give.

The staff and management at Whiteoaks want residents' time with them to be one of total relaxation, serenity and safety. If there is anything residents may want, staff will be more than happy to fulfil their heart's desires. After all, their aim is residents' satisfaction.
Show Whiteoaks Rest Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 38 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1195 – £1595
  • RESPITE Self-Funded Residential Care: £1195 – £1595

These prices are only a guideline, please contact Whiteoaks Rest Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Heathview Management Company Ltd

Person in charge

  • Mathu Nandagopan (Director)

Local Authority / Social Services

Admission Criteria

  • Subject to Pre-admission assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (32)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Please note that in order to manage the residents care more effectively and efficiently the home has the following visiting hours:


    10.00am to 20.00pm


    Please note that there is a protected mealtime policy in place and visitors are kindly asked to avoid mealtimes.

Parking

  • The car park has a one way system, entering through the main gates by the fountain and exiting on the other side. Two disabled car park spaces by the main entrance and a further 25 car park spaces at the front of the property.

Whiteoaks Rest Home Reviews (60)

9.8

Whiteoaks Rest Home has a Review Score of 9.8 (9.764) out of 10, based on 10 reviews in the last 2 years.
Over all time Whiteoaks Rest Home has 60 reviews.

Overall Experience
  • 58
  • 1
  • 1
  • 0
  • 0
Date Published
  • 60
  • 2
  • 6
  • 10
  • 50
Reviewer Connection to Whiteoaks Rest Home
  • 36
  • 8
  • 7
  • 2
  • 2
  • 2
  • 2
  • 1
Total of 60, showing 1-20
Review from J H (Daughter of Resident) published on 21 July 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
Luckily we were recommended whiteoaks by one of the staff who I know and for the most the care home was brilliant but things changed over the last few months, quite a few staff left and didn't feel as those spaces got filled. And it was quite obvious the lovely carers were under pressure with not enough
of them to do the job they wanted to without rushing about. The quality of the food seemed like costs were being cut and on one occasion we had a newsletter saying they were bringing in a tray charge for residents that wanted their lunch/tea in their room. Thankfully this didn't last and thought it was very greedy for extra money.
Would I recommend Whiteoaks? Yes the staff were lovely and couldn't fault the way they tried to help my dad but personally wouldn't go back to a private care home.
Reply from Mathu Nandagopan, Manager at Whiteoaks Rest Home

Thank you for your review. We are pleased that you recognised the dedication of our staff and the quality of care your father received during the majority of his time at Whiteoaks. Our team always strives to provide compassionate, person-centred care, and we are glad this was acknowledged.However, we must respectfully correct some of the claims made in your review. The changes you refer to were not due to failings in care, but rather were a result of your father's increasing care needs, which exceeded what a residential care home is legally and safely able to provide. As you know, a nursing environment was clinically recommended to ensure his health and safety. Regarding staff changes, while some turnover is inevitable in any care setting, all shifts remained fully covered to ensure consistent care. We understand that the transition to a nursing home has been difficult, but it is important that families focus on the facts when sharing feedback.Whiteoaks Management Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C W (Daughter of Resident) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following several weeks of hospitalisation, it soon became apparent that mum, who was now 90, would not be able to return to her much loved home. 


We faced the dilema of having to find a rest home that could provide the physical care and emotional support, essential for her ongoing well-being.


It

was important to us that she experience the family-like, love and attention that she received at home.


To our delight we were introduced to WhiteOaks. As soon as we were welcomed into the premises, we had a good feeling about it. The staff were warm and friendly and instilled a peace of mind that mum would be kept safe, well cared for and above all, happy.   


During this time it has been aparent that their priority is first and foremost to their residents. They are always attentive to mum's needs, and the kindness they have shown has been above and beyond our expectations, for which we will always be grateful.


A big thank you from the family to all the managent and staff for all you do.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Eileen S (Resident) published on 1 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall the care here has been excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Steve S (Son of Resident) published on 17 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a very independent lady who wasn't relishing the idea of going into a care home. After looking around at several we selected Whiteoaks, as first impressions were very reassuring. Now 9 months later it is a good opportunity to review the situation and the service standards promised. I can
honestly say '1st class' and in many respects have even exceeded my expectations. It is always most welcoming, the staff are very friendly and Mum feels safe, referring to this as her home. For me it's peace of mind and they keep in touch.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D H (Respite Resident) published on 8 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am enjoying my stay here because the staff are all very helpful and kind. My room is comfortable and on the ground floor. The food choices are great. I enjoyed my sweet and sour chicken today followed by yoghurt.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I W (Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything relating to Whiteoak's home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rachel T (Granddaughter of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having worked in the care sector previously. I can say from the heart that Whiteoaks delivers the utmost quality of care. It is a home-from-home environment, with a warm and homely feel with all staff making you feel welcome, the residents are always friendly and chatty. They have shown my Nan dignity,
respect, care, compassion, communication and above of love. They have helped maintain her independence, helped gain her confidence and mobility. They are always there to help, no matter what her need is, with a smile.
The communication throughout the home is superb, the activities are wonderful and bingo is her favourite! My nan thoroughly enjoys the range of meals, we are always offered refreshments when we visit too! If you’re looking for a caring, safe home for your loved one. Whiteoaks is the place to be.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Wendy S (Daughter of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service that Whiteoaks Care Home provides is well beyond all expectations. From personal needs, to diet needs and everything in between, nothing is too much trouble for the team at Whiteoaks.
My mother was sceptical of moving into a care environment as was I, having heard secondhand stories of
the care sector. Whiteoaks has gone out of its way to prove that it is without a doubt one of the best care settings in its field.
Well done to the manager and her team, we are always assured that Mum is well looked after at all times.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G G (Son of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have to say that this Christmas I was moved by the performance that the staff put on for all of the residents.
I was there for a cuppa with Mum and was able to enjoy the Nativity costumes and all the staff having fun while singing for us all.
It's a hard thing to let family go to care, but know
that Mum feels at home now and has built nice relationships with other residents and staff.
It is clear to see that this is not just a job for most of the staff and they genuinely care for the residents.
Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A G (Grandson of Resident) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother has been staying at Whiteoaks for the past 18 months now. She is always very happy with the super helpful and attentive staff there.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ruth N (Daughter of Resident) published on 1 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whiteoaks Rest Home has a warm, inviting and friendly atmosphere. A team of conscientious carers add an extra level of care to ensure the residents are happy and safe, they always take time to talk to the residents whilst delivering one-to-one care. The quality of the food is proof in the pudding, giving
them a healthy diet of superb, delicious and balanced meals. Mum's never been so healthy and always enjoys her meals. Housekeeping, always clean, bright and fresh. Mum's room looks cosy and homely, surrounded by her favourite personal things, photos etc. The management are more than approachable, kind, compassionate and understanding. It's always a pleasure to talk with them especially if I have any concerns with Mum. Everything is listened to and I come away feeling reassured. Mum's well-being and happiness has tripled and I truly believe it's due to the devotion, friendliness and care from the staff and friends she has made in Whiteoaks. Activities and celebrations of sorts happen throughout the year, such a delight for residents and their families. We wouldn't want Mum anywhere else. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Albert H (Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Been here nearly a year. I love the home, very warm and comfortable. Couldn't find a nicer and more helpful staff, always cheerful and friendly. I feel very happy here. Couldn't be more pleased and lucky to have been accepted.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K S (Granddaughter of Resident) published on 23 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit my nan at Whiteoaks very regularly, she has been a resident there for almost three years now. At first, she was reluctant to settle in but she calls it her home now. I can say she's absolutely thriving there, joining in with activities almost every day, enjoying chatting with the other residents
and walking in their beautiful garden on warm summer days. She says the staff are brilliant and would do anything to make the residents feel at home. It is such a joy to visit my nan.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pearl D (Resident) published on 23 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my arrival here, I have been well looked after. The staff are all kind and caring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J G (Resident) published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After four months here I have been happy with the staff and meals. No complaints whatsoever.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B W (Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been living here for 3 years and I have been very happy. The staff are all very pleasant and helpful and will do everything they can to make us comfortable.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brian I (Resident) published on 12 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am enjoying my stay here. The staff are very good to the residents, and I recommend it to anyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Geoffrey C (Resident) published on 26 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here for about five years now since my wife passed away. Life here has always been acceptable and organised and I have various activities to keep me occupied from various clubs to garden and literary interests. The leadership and fellow residents keep me active and happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine P (Daughter of Resident) published on 4 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having recently visited my mum at Whiteoaks, I can only praise the management and staff for their kind, loving attitude, compassionate care and the high standards they continue to maintain in these unprecedented times. My mum is safe, happy and well looked after. I could not ask for more.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Albert R (Resident) published on 14 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like living here, I am well looked after and well fed.
Good walks in the garden staff are good-natured.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.764)

Overview of Review Score

The Review Score of 9.8 (9.764) out of 10 for Whiteoaks Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.864 for Whiteoaks Rest Home is calculated as follows: ( (109 Excellents x 5) + (2 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 118 Ratings = 4.864
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Whiteoaks Rest Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 May 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (9)

Meet the Team (1)

Samantha

Samantha Slack

Job Title: Registered Manager Joined: 2018

Sam started at Whiteoaks as a Head of Care in 2018, since then she has worked her way up the ranks at Whiteoaks, and after completing her NVQ Level 5, she took up her new role as the Registered Manager.
Sam has worked in the care industry for over 20 years. Her gentle and nurturing personality makes her very popular amongst all the residents, she works alongside her team of staff, leading by example and her professionalism with the local GPs and District Nurses makes her an excellent manager who is always striving to improve the standards and the service provided at Whiteoaks.

Frequently Asked Questions about Whiteoaks Rest Home

What types of Care is Whiteoaks Rest Home registered for?

Older Person Care, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Whiteoaks Rest Home have?

There are 32 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Whiteoaks Rest Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Whiteoaks Rest Home to the centre of Fareham?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whiteoaks Rest Home to verify any information. View our terms and conditions. Whiteoaks Rest Home has an Enhanced Service - more info.