Whiteoaks Rest Home is an award winning, well-established, family-run residential home, situated in the idyllic town of Fareham, located between the two historic cities of Southampton and Portsmouth.
Whiteoaks offers 31 luxurious bedrooms, all of which are en-suite. Fourteen bedrooms are located on the ground floor and there are two passenger lifts serving the first floor which comprises another 17 bedrooms.
There are several opulent areas for residents to relax and socialise in: the main TV luxurious lounge for those who enjoy watching soaps, movies and sports; the Haven downstairs and the Snug upstairs provide plush spaces for quiet relaxation and reflection. The swish Social Room is another lounge where residents can get together and share a game of cards and entertain family and friends when they visit.
The home's attractive conservatory offers brilliant views of the gardens in all weathers. As well as providing a view from the windows, residents are encouraged to make use of the gardens all year round.
There is also a Treatment Room for when the weekly hairdresser, the chiropodist and other therapeutic services visit.
The home is committed to understanding the quality of life for people in need and particularly for those in their care. As a result, their main priority is to provide maximum quality of life as well as quality of care. Trained professionals assure individual care with respect to privacy, dignity and security and pride themselves in providing the kind of care that only a family can give.
The staff and management at Whiteoaks want residents' time with them to be one of total relaxation, serenity and safety. If there is anything residents may want, staff will be more than happy to fulfil their heart's desires. After all, their aim is residents' satisfaction.
Owner: Heathview Management Company Ltd
Person in charge: Mathu Nandagopan (Registered Manager)
Local Authority / Social Services: Hampshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 38 Service Users
Registered Care Categories*: Eating Disorders • Old Age • Sensory Impairment
Specialist Care Categories: Hearing Impairment & Deafness • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): German, French
Single Rooms: 24
Shared Rooms: 7
Rooms with ensuite WC: 31
Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Directions:
Located off the main A27, at 54-56 The Avenue, Whiteoaks Rest Home is easily accessible by car and 10 minutes from either Junction 9 and 11 on the M27. The Home is also 10 minutes by foot from the Fareham train station and town centre, there are bus stops outside the car park with links to Fareham, Portchester, Stubbington, Lee and Gosport.
Visiting:
Please note that in order to manage the residents care more effectively and efficiently the home has the following visiting hours:
10.00am to 20.00pm
Please note that there is a protected mealtime policy in place and visitors are kindly asked to avoid mealtimes.
Parking:
The car park has a one way system, entering through the main gates by the fountain and exiting on the other side. There are two disabled car park spaces by the main entrance and a further 25 car park spaces at the front of the property.
Latest Care Quality Commission* Report on Whiteoaks Rest Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.1 (maximum of 10) for Whiteoaks Rest Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Whiteoaks Rest Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.948 for Whiteoaks Rest Home is calculated as follows: ( (308 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 324 Ratings = 4.948
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.132 Points relating to the number of positive Reviews for Whiteoaks Rest Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 1 Reviews ÷ 7.6 Target = 0.132
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Whiteoaks Rest Home has a Review Score of 8.1 (8.080) from 27 Reviews
Review submitted from a Postal Card by A W (Resident) on Friday 8 September 2017. Relates to September 2017.
I have a very small room, cupboards and drawers are not very easy to open or close. Most staff are kind and helpful.
How likely would you be to recommend Whiteoaks Rest Home? Extremely Likely
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Review submitted from a Postal Card by Angela S (Daughter of Resident) on Wednesday 19 April 2017. Relates to April 2017.
My father has been at Whiteoaks since September 2015 and had had a very positive experience there. The staff most of whom have been there for a long time and are kind, caring and looks after their residents really well. We, as a family are included in all decision-making activities and events during the year which families are invited to. Fab place, very clean and amazing gardens for the residents, wouldn't have my father anywhere else.
How likely would you be to recommend Whiteoaks Rest Home? Extremely Likely
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Review submitted from a Postal Card by Carol S (Daughter of Resident) on Thursday 6 April 2017. Relates to March 2017.
My mother is cared for in every way necessary. She is extremely happy and very fond of all the staff who go out of their way to do everything to make her happy and comfortable.
She is very well fed from a varied menu choice each day.
The 'in house' activities are plentiful and relatives are also catered for. We are very happy with the care mum receives and so is she, we have great peace of mind now.
How likely would you be to recommend Whiteoaks Rest Home? Extremely Likely
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Review submitted from a Postal Card by M N (Friend of Resident) on Wednesday 29 March 2017. Relates to March 2017.
We have been fortunate to have friends living at Whiteoaks Care Home, Fareham. When I visited I was treated with courtesy by staff, offered refreshments, my friend who lives there is lucky as the staff are kind, caring and love their job. The place is very well maintained, always clean and my friend tells me of the activities and level of care they receive. The rooms are lovely - like a nice B&B. My friend is well attended to and very happy here.
How likely would you be to recommend Whiteoaks Rest Home? Extremely Likely
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Review submitted from a Postal Card by Marjorie W (Resident) on Monday 27 March 2017. Relates to March 2017.
I am happy here. I have been here two years and have no regrets.
How likely would you be to recommend Whiteoaks Rest Home? Extremely Likely
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Review submitted from a Postal Card by S R (Resident) on Monday 27 March 2017. Relates to March 2017.
I have been coming to Whiteoaks for respite for a few years bow. I have decided to stay permanently and I feel happy and safe here.
How likely would you be to recommend Whiteoaks Rest Home? Extremely Likely
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Review submitted from a Postal Card by Malcolm O (Son of Resident) on Friday 24 March 2017. Relates to March 2017.
Very pleased with the care my mother is given.
Excellent.
How likely would you be to recommend Whiteoaks Rest Home? Extremely Likely
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Review submitted from a Postal Card by Sylvia D (Resident) on Wednesday 22 March 2017. Relates to March 2017.
I like the meals being ready and no making up to do. The staff are mostly helpful and friendly.
How likely would you be to recommend Whiteoaks Rest Home? Extremely Likely
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Review submitted from a Postal Card by Michael C (Resident) on Wednesday 22 March 2017. Relates to March 2017.
I have been a resident here for approximately 6 weeks, sharing a double room with my wife. The accommodation is sumptuous and overlooks large, well-kept gardens.
Attention from the staff is first class - friendly and caring and always willing to help.
Meals are served in a large, well-furnished dining room, but with the flexibility to be taken in our room when required.
How likely would you be to recommend Whiteoaks Rest Home? Extremely Likely
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Review submitted from a Postal Card by D J (Son of Resident) on Tuesday 21 March 2017. Relates to March 2017.
The home is very clean and gives you a feeling of being a private residence. The staff are very polite and helpful. I know that my mum is safe and well looked after.
How likely would you be to recommend Whiteoaks Rest Home? Extremely Likely
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Review submitted from a Postal Card by Irene L (Resident) on Wednesday 8 March 2017. Relates to January 2017.
A very nice home, I am happy here.
How likely would you be to recommend Whiteoaks Rest Home? Extremely Likely
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Review submitted from a Postal Card by Valerie L (Daughter-in-law of Resident) on Friday 3 March 2017. Relates to January 2017.
The home is a credit to the owner. Very happy with mum staying here.
How likely would you be to recommend Whiteoaks Rest Home? Extremely Likely
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Review submitted from a Postal Card by Alan L (Son of Resident) on Tuesday 28 February 2017. Relates to January 2017.
A lovely place with very friendly staff. Nothing is a problem. If you ask they will try to sort things.
How likely would you be to recommend Whiteoaks Rest Home? Extremely Likely
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Review submitted from a Postal Card by Margaret V (Resident) on Thursday 2 February 2017. Relates to January 2017.
The standard of care is very good. I have plenty of food, overall excellent service.
How likely would you be to recommend Whiteoaks Rest Home? Extremely Likely
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Review submitted from a Postal Card by Mary T (Resident) on Thursday 2 February 2017. Relates to January 2017.
I am happy here, I think everybody is looking after me well, they always seem very happy. Very good assortment of food.
How likely would you be to recommend Whiteoaks Rest Home? Extremely Likely
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Review submitted from a Postal Card by Joan C (Resident) on Tuesday 31 January 2017. Relates to January 2017.
I have been a resident at the above rest home for about 6 weeks and am very happy here - lovely staff and comfortable room etc. I am very sorry to have left my comfortable house but realise I couldn't manage on my own. My husband has Parkinson's and is in hospital and we are waiting for him to be well enough to join me here.
How likely would you be to recommend Whiteoaks Rest Home? Extremely Likely
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Review submitted from a Postal Card by DC (Resident) on Monday 23 January 2017. Relates to January 2017.
I have been living at Whiteoaks Rest Home for over a year and I continue to enjoy life. I wouldn't want to be anywhere else.
How likely would you be to recommend Whiteoaks Rest Home? Extremely Likely
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Review submitted from a Postal Card by Clara S (Resident) on Monday 23 January 2017. Relates to January 2017.
I am happy at Whiteoaks Rest Home, the carers are looking after me. The food is very good.
How likely would you be to recommend Whiteoaks Rest Home? Extremely Likely
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Review submitted from a Postal Card by Audrey L (Resident) on Monday 23 January 2017. Relates to January 2017.
Quite happy here. Would come again but I don't want anything more happening to me. I am here because I broke my leg and I am recovering after the operation. Staff are very attentive and kind.
How likely would you be to recommend Whiteoaks Rest Home? Extremely Likely
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Review submitted from a Postal Card by Doris D (Friend of Resident) on Monday 23 January 2017. Relates to January 2017.
I have been very happy at Whiteoaks Rest Home. The service has been excellent with lovely staff. I hope to make this more permanent in the future.
How likely would you be to recommend Whiteoaks Rest Home? Extremely Likely
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Review submitted from a Postal Card by Ruby J (Resident) on Monday 23 January 2017. Relates to January 2017.
I must admit that I am very happy here and would not want to go anywhere else. The workers here are very caring and would go to the end of the world to keep you cared for and happy.
How likely would you be to recommend Whiteoaks Rest Home? Extremely Likely
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Review submitted from a Postal Card by Philip D (Son of Resident) on Friday 20 January 2017. Relates to December 2016.
My mother has felt very safe and happy during her stay (of one month) at Whiteoaks Rest Home. The physical environment is excellent. All areas are decorated to the highest standard and more like a 5-star hotel.
Facilities are also of the highest standard, both in her personal room and throughout the home. Mum has particularly enjoyed having a bath and being lowered into the water by the hoist. Most praise goes to the entire staff who have been more than accommodating to every request. Mum has really enjoyed her stay at Whiteoaks and would, if the same circumstances arose again, have no hesitation in coming back.
Many thanks to all of you.
How likely would you be to recommend Whiteoaks Rest Home? Extremely Likely
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Review submitted from a Postal Card by P R (Son of Resident) on Thursday 19 January 2017. Relates to January 2017.
Whiteoaks care home has looked after mum since December 2016, however, she had stayed there for respite care previously. The home is well maintained, clean and the staff are very friendly and welcoming. The home is well managed, activities are put on for the residents, Christmas was a family affair with a visit from Santa. As a single carer, moving mum into Whiteoaks was the right decision for both of us as I now mum's being well looked after. Overall happy with the service they are providing.
How likely would you be to recommend Whiteoaks Rest Home? Likely
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Review submitted from a Postal Card by Florence K (Resident) on Friday 14 October 2016. Relates to October 2016.
Carers are very friendly at Whiteoaks Rest Home, I couldn't ask for better care. I have a lovely ground floor room with a view to the garden. My family can visit me here anytime. They know I'm safe here.
How likely would you be to recommend Whiteoaks Rest Home? Extremely Likely
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Review submitted from a Postal Card by Kenneth A (Resident) on Friday 14 October 2016. Relates to October 2016.
All the carers are wonderful. They look after me very well. I spend lots of time in my room, my family decorated it nicely for me. It has given them a peace of mind knowing I'm safe here.
How likely would you be to recommend Whiteoaks Rest Home? Extremely Likely
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Review submitted from a Postal Card by Raymond R (Resident) on Thursday 13 October 2016. Relates to October 2016.
I am very happy with the staff. I think they are all very friendly, helpful and nothing is too much trouble. I have everything I need here and I couldn't ask for more. The food is excellent, all homemade and freshly cooked on the day. I even started to like potatoes again.
How likely would you be to recommend Whiteoaks Rest Home? Extremely Likely
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Review submitted from a Postal Card by Toni Y (Daughter-in-law of Resident) on Friday 2 September 2016. Relates to August 2016.
Mum has been in the home since February 2016 and it has given my husband and I so much peace of mind. Being her only family has been a great responsibility but we now feel comfortable about going away for five days and leaving mum in the care of the staff at the home. When we visit we are always welcomed with a cup of tea or coffee by the carers. The interior of the home is beautiful and soon to be opened out into the house next door which I feel sure will be just as beautifully furnished. The quality of care is excellent.
How likely would you be to recommend Whiteoaks Rest Home? Extremely Likely
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February 2018
April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Whiteoaks Rest Home
