Whiteoaks Rest Home

54-58 The Avenue, Fareham PO14 1NZ
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9.8 60 Reviews
  • Whiteoaks Rest Home, Fareham
Whiteoaks Rest Home is an award winning, well-established, family-run residential home, situated in the idyllic town of Fareham, located between the two historic cities of Southampton and Portsmouth.

Whiteoaks offers 31 luxurious bedrooms, all of which are en-suite. Fourteen bedrooms are located on the ground floor and there are two passenger lifts serving the first floor which comprises another 17 bedrooms.

There are several opulent areas for residents to relax and socialise in: the main TV luxurious lounge for those who enjoy watching soaps, movies and sports; the Haven downstairs and the Snug upstairs provide plush spaces for quiet relaxation and reflection. The swish Social Room is another lounge where residents can get together and share a game of cards and entertain family and friends when they visit.

The home's attractive conservatory offers brilliant views of the gardens in all weathers. As well as providing a view from the windows, residents are encouraged to make use of the gardens all year round.

There is also a Treatment Room for when the weekly hairdresser, the chiropodist and other therapeutic services visit.

The home is committed to understanding the quality of life for people in need and particularly for those in their care. As a result, their main priority is to provide maximum quality of life as well as quality of care. Trained professionals assure individual care with respect to privacy, dignity and security and pride themselves in providing the kind of care that only a family can give.

The staff and management at Whiteoaks want residents' time with them to be one of total relaxation, serenity and safety. If there is anything residents may want, staff will be more than happy to fulfil their heart's desires. After all, their aim is residents' satisfaction.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 38 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1195 – £1595
  • RESPITE Self-Funded Residential Care: £1195 – £1595

These prices are only a guideline, please contact Whiteoaks Rest Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Heathview Management Company Ltd

Person in charge

  • Mathu Nandagopan (Director)

Local Authority / Social Services

Admission Criteria

  • Subject to Pre-admission assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (32)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Please note that in order to manage the residents care more effectively and efficiently the home has the following visiting hours:


    10.00am to 20.00pm


    Please note that there is a protected mealtime policy in place and visitors are kindly asked to avoid mealtimes.

Parking

  • The car park has a one way system, entering through the main gates by the fountain and exiting on the other side. Two disabled car park spaces by the main entrance and a further 25 car park spaces at the front of the property.

Whiteoaks Rest Home Reviews (60)

9.8

Whiteoaks Rest Home has a Review Score of 9.8 (9.764) out of 10, based on 10 reviews in the last 2 years.
Over all time Whiteoaks Rest Home has 60 reviews.

Overall Experience
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Reviewer Connection to Whiteoaks Rest Home
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Review from R H (Resident) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here for 2 years now. I only came here for respite care but I decided to stay. I enjoy life here and I feel safe and happy. I can't wait for my family to be able to visit me again.
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Review from G M (Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am quite happy with whatever is presented to me.
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Review from B B (Resident) published on 8 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing to complain of, to me everything is fine.
Staff are all very friendly.
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Review from B S (Resident) published on 17 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been living here for four months. I have a comfortable room, and I have found the carers very helpful and the rest of the staff too. I have enjoyed living there better than I thought I would.
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Review from J C (Resident) published on 27 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy and contended having been in this home for a year and all the staff are really wonderful.
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Review from Vera B (Resident) published on 16 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The food is lovely and has given me back my appetite.
The staff are very helpful and friendly.
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Review from Peter L (Resident) published on 16 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy my room which is pleasant. I find the food nice and the carers are nice to me.
The meals are nice and the company pleasant.
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Review from Robert B (Respite Resident) published on 21 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staying for respite after a hip operation for around three weeks. Enjoy the food, staff assistance and care.
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Review from Joan F (Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here for 6 months and I am very grateful for the care I am having. The care staff are always very cheerful and don't talk down to us etc. The only thing I am not satisfied with is being a diabetic. I have to rely on the outside nurses to tell them how to look after that side of things after
30 years of managing myself. I have to rely on other folk doing this for me and not getting it right.
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Review from Audrie F (Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here for 10 months now. I like everything being done for me. I like the carers and the food is good.
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Review from R W (Resident) published on 26 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here for 6 months and have had excellent treatment. The staff are very caring and very helpful. I am getting to know the other residents.
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Review from M G (Resident) published on 26 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Living in a 'care home' is new to me. I am unable to look after myself. That is why I am here, being cared for very well.
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Review from Helen W (Daughter of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the most amazing care home I have ever visited! My parents have been beautifully cared for. Their care has been personalised and respectful of all their needs. My Father died of a 'heart attack' whilst residing there and the staff, not only comforted and cared for my Mum but allowed some of
the family to stay over. We were given food and drink and treated with empathy and dignity.
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Review from A W (Resident) published on 8 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have a very small room, cupboards and drawers are not very easy to open or close. Most staff are kind and helpful.
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Review from Angela S (Daughter of Resident) published on 19 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been at Whiteoaks since September 2015 and had had a very positive experience there. The staff most of whom have been there for a long time and are kind, caring and looks after their residents really well. We, as a family are included in all decision-making activities and events during
the year which families are invited to. Fab place, very clean and amazing gardens for the residents, wouldn't have my father anywhere else.
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Review from Carol S (Daughter of Resident) published on 6 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is cared for in every way necessary. She is extremely happy and very fond of all the staff who go out of their way to do everything to make her happy and comfortable.
She is very well fed from a varied menu choice each day.
The 'in house' activities are plentiful and relatives are also
catered for. We are very happy with the care mum receives and so is she, we have great peace of mind now.
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Review from M N (Friend of Resident) published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been fortunate to have friends living at Whiteoaks Care Home, Fareham. When I visited I was treated with courtesy by staff, offered refreshments, my friend who lives there is lucky as the staff are kind, caring and love their job. The place is very well maintained, always clean and my friend
tells me of the activities and level of care they receive. The rooms are lovely - like a nice B&B. My friend is well attended to and very happy here.
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Review from Marjorie W (Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy here. I have been here two years and have no regrets.
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Review from S R (Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been coming to Whiteoaks for respite for a few years bow. I have decided to stay permanently and I feel happy and safe here.
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Review from Malcolm O (Son of Resident) published on 24 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care my mother is given.
Excellent.
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Current Review Score: 9.8 (9.764)

Overview of Review Score

The Review Score of 9.8 (9.764) out of 10 for Whiteoaks Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.864 for Whiteoaks Rest Home is calculated as follows: ( (109 Excellents x 5) + (2 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 118 Ratings = 4.864
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Whiteoaks Rest Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 May 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Samantha

Samantha Slack

Job Title: Registered Manager Joined: 2018

Sam started at Whiteoaks as a Head of Care in 2018, since then she has worked her way up the ranks at Whiteoaks, and after completing her NVQ Level 5, she took up her new role as the Registered Manager.
Sam has worked in the care industry for over 20 years. Her gentle and nurturing personality makes her very popular amongst all the residents, she works alongside her team of staff, leading by example and her professionalism with the local GPs and District Nurses makes her an excellent manager who is always striving to improve the standards and the service provided at Whiteoaks.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whiteoaks Rest Home to verify any information. View our terms and conditions. Whiteoaks Rest Home has an Enhanced Service - more info.