Woodpeckers

Sway Road, Brockenhurst SO42 7RX
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10 96 Reviews
  • Woodpeckers, Brockenhurst
Originally a private residence, Woodpeckers has been tastefully extended and adapted to provide every modern convenience, while still retaining a homely atmosphere.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

The home is situated in the village of Brockenhurst in the heart of the New Forest and is within walking distance of local shops, the church and doctor's surgery.

At Woodpeckers there is a choice of comfortable lounges where residents can socialise, watch television or spend some quiet time, and an attractive conservatory where many activities take place. It overlooks the pretty landscaped garden which has been purposely designed for wheelchair users. The garden also hosts a water feature and oak-framed gazebo suitable for all weathers.

The dining room provides waitress service and varied choices of home-made food. The meals are balanced and nutritious and special diets can be catered for.

The bedrooms are tastefully furnished and most have en-suite facilities for privacy and convenience. Residents are encouraged to personalise their rooms by bringing their own pictures, ornaments and small pieces of furniture.

Experience the warmth and care of this friendly, relaxing care home whilst making new friends.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 41 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1275

These prices are only a guideline, please contact Woodpeckers to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Stuart King (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (41)
  • Single Rooms with Ensuite Wet Room (5)

Visiting

  • At Woodpeckers, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking

  • Parking is available on site at Woodpeckers, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.

Woodpeckers Reviews (96)

10

Woodpeckers has a Review Score of 10 (9.958) out of 10, based on 16 reviews in the last 2 years.
Over all time Woodpeckers has 96 reviews.

Overall Experience
  • 90
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Date Published
  • 96
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Reviewer Connection to Woodpeckers
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Total of 96, showing 81-96
Review from Angela J (Daughter of Resident) published on 25 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in Woodpeckers for almost 3 years. Woodpeckers, to my mother, was like a huge extended family. The staff think of the residents as grandparents. They were all amazing including nursing team, care team, orderlies, kitchen staff, chefs, maintenance guy and gardeners. The outstanding team,
that made such a difference were the two ladies in charge of all the activities. My mother loved all the crafts and the outings. I have been recently looking at the care homes in the Exeter area and nothing even comes close to Woodpeckers for a friendly family feel. I am so pleased we found Woodpeckers and wouldn't hesitate to recommend it to anyone.
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Review from Yvonne K (Resident) published on 26 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant surroundings, helpful friendly staff. A place to feel safe and relaxed.
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Review from Stuart C (Son of Resident) published on 12 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff that I have met have been excellent, courteous and understanding of my mother. I understand staff monitor on an hourly basis at night to ensure she hasn't fallen out of bed.
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Review from Claire B (Daughter of Resident) published on 9 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really friendly and helpful staff. Nothing is a bother. My father is always clean and well dressed and has recently managed to come to the day room on a regular basis.
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Review from Andrew C (Son of Resident) published on 26 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one I was totally taken with Woodpeckers. Our first point of contact with the lady who visited my mother was so reassuring. She expressed much compassion towards my mother that was very moving. My mother's room was aesthetically pleasing, delightful outlook, open, fresh, airy and not in the
least boxy or institutionalised. The house, though large, felt intimate, manageable and easy access to all one might need. The warmth and care my mother is receiving is so much appreciated. I have found all staff to be nothing but helpful, kind, considerate and courteous at all times. My mother feels safe and treated with respect.
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Review from Margaret W (Resident) published on 23 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I stayed at Woodpeckers for two weeks as respite for my husband. I was made very welcome and comfortable with a nice room overlooking the garden. As a physically disabled person, I have extra needs and I enjoyed a high standard of care throughout. The food was very good with a good choice and enjoyed
by my husband several times as well. The ambience is very good and we both enjoyed the delightful garden. Whilst this was my first stay in a residential home, I have had experience of similar facilities when my father was no longer able to look after himself. I have to say that Woodpeckers stood out as superior in all respects particularly with regard to the high ratio of staff to residents. In the end, it's down to the people who look after you and I must say that they were all cheerful and helpful and I'm grateful for the care they took of me. It was with some trepidation that I went for my first ever stay in a residential home, but I have no qualms in returning at any time in the future.
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Review from John D (Resident) published on 17 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Only here while daughter on holiday for 2 weeks thoroughly enjoyed surroundings, food and service, friendly staff- I had an enjoyable holiday too.
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Review from Joan S (Resident) published on 10 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Enabled me to build up confidence and improve my mobility, following surgery for a fractured femur. One month of being 'cared for' has enabled me to return to my own home today.
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Review from Anne C (Daughter of Resident) published on 29 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother's care as a resident is exemplary. The staff are caring, it is a lovely, restful environment. Inside and out the care home is beautifully presented. The food and care is first class.
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Review from J L (Resident) assisted by family/friend published on 29 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think it's an excellent place.
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Review from Deirdre D (Daughter of Resident) published on 27 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Woodpeckers for many years. Mum was mobile and capable to begin with but has gradually developed Alzheimer's and is now bed bound. Mum has developed an infection in her knees, following knee replacement ops. Mum is not 'warm and cuddly' and can be very difficult physically and verbally,
she now has her wounds dressed daily. It can be a very difficult task which the staff manage wonderfully!
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Review from Jenny B (Friend of Resident) published on 26 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my friend yesterday and found her very comfortable and well cared for. Woodpeckers is spotless and all the carers I saw and spoke to were lovely. You can see the residents are well cared for, in such a welcoming and friendly environment.
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Review from Charlette B (Regular Volunteer) published on 26 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff. So helpful. Best home I have visited.
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Review from Alison J (Daughter of Resident) published on 6 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are excellent - really helpful and courteous. The atmosphere is calm and friendly. I would recommend unreservedly for a person who is physically frail and has some short term memory loss. The home seems to be to treat every resident as a whole person.
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Review from Sean D (Son of Resident) published on 30 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been resident for 12 years. For much of this period she has been bedridden. I have always found her care impeccable and of the highest quality. She has had all the appropriate care including a water bed.
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Review from Anthony P (Friend of Resident) published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend moved into Woodpeckers in December 2015, initially for respite care following a period on hospital. He was immediately taken with the home and declared he never wanted to leave. Unfortunately his health continues to deteriorate and he became increasingly unable to participate in activities.
He had further sojourns in hospital and his diet became difficult.
The staff were extremely kind and helpful; nothing was too much trouble. My friend was most appreciative to the end. He died on the 21st of May, staff caring for him to the end.
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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Woodpeckers is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.958 for Woodpeckers is calculated as follows: ( (184 Excellents x 5) + (8 Goods x 4) ) ÷ 192 Ratings = 4.958
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodpeckers is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jan 2018

Overall Outstanding

  • Caring Good
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (2)

Stuart

Stuart King

Job Title: Home Manager

Stuart leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Sue

Sue Rai

Job Title: Clinical Lead

I have the pleasure and responsibility of leading our team of registered nurses and carers to meet the individual needs of each resident. I’m here to ensure the delivery of consistently high levels of clinical care, and I am always willing to answer any questions you may have.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodpeckers to verify any information. View our terms and conditions. Woodpeckers has an Enhanced Service - more info.