Woodpeckers

Sway Road, Brockenhurst SO42 7RX
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10 96 Reviews
  • Woodpeckers, Brockenhurst
Originally a private residence, Woodpeckers has been tastefully extended and adapted to provide every modern convenience, while still retaining a homely atmosphere.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

The home is situated in the village of Brockenhurst in the heart of the New Forest and is within walking distance of local shops, the church and doctor's surgery.

At Woodpeckers there is a choice of comfortable lounges where residents can socialise, watch television or spend some quiet time, and an attractive conservatory where many activities take place. It overlooks the pretty landscaped garden which has been purposely designed for wheelchair users. The garden also hosts a water feature and oak-framed gazebo suitable for all weathers.

The dining room provides waitress service and varied choices of home-made food. The meals are balanced and nutritious and special diets can be catered for.

The bedrooms are tastefully furnished and most have en-suite facilities for privacy and convenience. Residents are encouraged to personalise their rooms by bringing their own pictures, ornaments and small pieces of furniture.

Experience the warmth and care of this friendly, relaxing care home whilst making new friends.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 41 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1275

These prices are only a guideline, please contact Woodpeckers to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Stuart King (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (41)
  • Single Rooms with Ensuite Wet Room (5)

Visiting

  • At Woodpeckers, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking

  • Parking is available on site at Woodpeckers, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.

Woodpeckers Reviews (96)

10

Woodpeckers has a Review Score of 10 (9.958) out of 10, based on 16 reviews in the last 2 years.
Over all time Woodpeckers has 96 reviews.

Overall Experience
  • 90
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Date Published
  • 96
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Reviewer Connection to Woodpeckers
  • 31
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Total of 96, showing 1-20
Review from D M (Son of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Woodpeckers is an informal but professionally run home. More akin to a Country House than a formal, regimented care home. During her almost 4-year stay, my mum had been looked after with care, compassion and dignity whilst she was able. She had many enjoyable times with the entertainment team, who constantly
came up with new ways of helping her pass the time and bring many a smile to her face. The care team too were excellent, especially in mum's final days. Standards of hygiene and cleanliness are excellent, and the food is good and varied. I would definitely recommend Woodpeckers.
Reply from Stuart King, Home Manager at Woodpeckers

Thank you for your kind words. We're so sorry for your loss, and it means a great deal to know your mum felt cared for with compassion and dignity during her time at Woodpeckers. It's lovely to hear she found joy in the activities and good food, and that you valued the support of our care team, especially in her final days. Your recommendation means a great deal to us all.

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Review from Alan H (Son of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Woodpeckers was recommended to us by the family of a friend of my mother. She has been there for a couple of years and could not speak more highly of her experience. Mum has now been there for 3 weeks, and the staff and residents could have been more welcoming. Above all, it's the feel of the place
that is so special, and we are so pleased to have found it.
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Review from Jeannett C (Daughter of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would thoroughly recommend "Woodpeckers", being homely and safe, with pleasant staff. All who do more than required each and every day. Dietary needs are adhered to at all times. Safety for the residents at all times.
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Review from D W (Daughter of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Choosing a care home is not an easy decision, but from the moment I walked in Woodpeckers, we knew we had found the right place.The staff here go above and beyond to ensure that mum is well looked after, they are the heart of Woodpeckers. Mum has been here since November the staff are warm, friendly,
patient and professional. From personal care to emotional support they make me feel comfortable and valued. The facilities are clean and safe her room is bright and cosy with lovely communal areas with a beautiful garden.The staff always keep me in the loop. I couldn't recommend Woodpeckers more highly.
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Review from Ken C (Friend of Resident) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Woodpeckers fully deserves its 'outstanding award'. All the usual care facilities are first class but more importantly personal care for individual residents is outstanding. My elderly friend sees Woodpeckers as her home.
Reply from Stuart King, Home Manager at Woodpeckers

Thank you for such kind words. We're so pleased to hear your friend feels at home here, that sense of belonging is so important to us. It's lovely to know the personal care and attention she receives has made such a positive difference.

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Review from Martin H (Son of Resident) published on 28 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Woodpeckers provide my 102-year-old mother with a safe, caring, supportive and warm place to live. The staff are caring, professional and courteous.
Reply from Stuart King, Home Manager at Woodpeckers

It's lovely to hear your mother feels safe and well supported at Woodpeckers. Your kind words about the team mean a great deal, and I'll make sure they're shared with everyone here.

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Review from Nigel C (Cousin of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am most impressed with all aspects of the care provided. The facilities are first class of the standard of a good country house hotel. The staff at every level are excellent. Fulfilling their duties most efficiently but also in a friendly and most importantly caring manner. The manager is always responsive
and helpful. The care home is highly recommended.
Reply from Stuart King, Home Manager at Woodpeckers

It's wonderful to hear how highly you rate the care, surroundings, and team here at Woodpeckers. We're really pleased the supportive atmosphere and attention to detail have made such a positive impression. Your recommendation is truly appreciated.

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Review from Tina M (Daughter of Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Woodpeckers for 17 months now and is very happy. Her sight and mobility are very limited, and all of the staff are very helpful and encouraging in helping her to participate in some of the activities.
Reply from Stuart King, Home Manager at Woodpeckers

Thank you for your kind words. It's lovely to hear that your mother is happy at Woodpeckers, and we're glad she's been able to stay involved in activities with the team's support. We'll continue doing all we can to make each day as comfortable and engaging as possible for her.

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Review from T P (Son of Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The quality of the home is very good but does come at a price. Residents are well looked after and there is always something to keep them engaged. The gardens at Woodpeckers are a huge asset and certainly loved by my mother.
Reply from Stuart King, Home Manager at Woodpeckers

Thank you for taking the time to leave a review. It's great to hear your mother is enjoying life at Woodpeckers, especially the gardens, which are a real favourite with many of our residents. We're glad you've felt confident in the care and day-to-day life we offer, and we really appreciate your feedback.

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Review from E C (Daughter of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of care my mother has received at Woodpecker is exceptional. Two years as a resident has shown me just how we should be caring for our elderly. I cannot single out any particular members of the staff as everyone from the top downwards has treated my mother with dignity, respect and compassion.
I have been kept informed of changes to her health every step of the way and I have never felt like a nuisance asking questions. The rooms, public and private are welcoming and comfortable. The food and activities are top notch. Woodpeckers is truly a very special place indeed.
Reply from Stuart King, Home Manager at Woodpeckers

Thank you for such a lovely review of Woodpeckers. It means a great deal to hear that your mother has felt so well cared for and respected during her time with us. We're especially pleased that you've felt informed and included throughout. No question is ever a nuisance, and we're always happy to talk things through. I'll be sure to pass on your kind words to the whole team here at Woodpeckers.

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Review from L H (Daughter of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mothr has been in Woodpeckers almost two years, and every night on the phone, she tells me how lucky she feels to be in such a wonderful home. She is full of praise for all the staff, and comments on how everyone is always smiling. I would add that I greatly appreciate the fact that all the staff
are so amazingly patient and quite outstanding in their care. Mother describes the food as being 'just the sort of food you would cook yourself'. This contributes to her feeling that Woodpeckers really is her home. When any of the family visit her - particularly her great grandchildren - everyone is warmly welcomed, and encouraged to join her for lunch or tea. Mother loves the fact that there is always something going on, and I appreciate the entertainment staff sending me the weekly activities sheet, with comment and photos of what Mother has been up to. Mother particularly enjoys the visits by the local school children, and the weekly mini-bus outing. She also really appreciated the beautiful garden, which she tells she walks around several times a day. In her words 'she can't find fault with anything' and neither can I!
Reply from Stuart King, Home Manager at Woodpeckers

Thank you so much for your kind comments about Woodpeckers. It's fantastic to hear how much your mother enjoys living here and that she truly feels at home. Knowing she looks forward to the daily activities, enjoys her meals, and takes pleasure in the garden and outings is lovely to hear. It also means a great deal to know that you and your family feel welcomed and reassured. The team work incredibly hard to create a warm, supportive environment, and your feedback is a lovely reflection of that. I'll be sure to share your comments with everyone here. Thank you again for taking the time to share your experience.

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Review from R L (Son of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Woodpeckers for about 15 months and they have just taken my dad too, which took some organising/re-organising on their part - very grateful to the manager for that. All the staff are super caring in a clearly genuine way- they are genuinely kind. Food, facilities and activities are
also top-notch, and the garden is beautiful, including animal carvings, etc, that go above & beyond. A really lovely place.
Reply from Stuart King, Home Manager at Woodpeckers

Thank you for your kind words about Woodpeckers. It's lovely to have both your mum and dad here with us, and we're so pleased we could help make that possible. Your comments about the team, the environment, and all the little touches mean a lot to us. I'll be sure to share them with everyone here. Thank you again.

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Review from Sherri C (Daughter of Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed for approximately three years in the care of Woodpeckers nursing home. My family and I have nothing but great respect for the hard-working staff. They made my mum feel part of a big family and nothing was too much for them to do for her. The garden is beautiful and my mum so enjoyed
sitting out whilst she could. I cannot thank them enough for their care and love as she neared and finally came to the end of her life.
Reply from Priya Joseph, Home Manager at Woodpeckers

Thank you so much for taking the time to share your review. It was an honour to have your mother as part of our Woodpeckers family for the past three years. We are very happy to hear that we could provide her with the care and love she deserved, especially during her final days. Our team works hard to create a warm and supportive environment for all our residents and your recognition means a great deal to us. I will share your kind words with the entire team. Our doors are always open should you ever wish to visit us, and please do not hesitate to reach out if there is anything more we can do for you and your family.

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Review from Sonia D (Daughter of Resident) published on 5 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father spent three weeks post-hip replacement at Woodpeckers. He received outstanding care. All the staff were exceptional and nothing was too much trouble. They always greeted him with a smile and a laugh and every day made him smile. The food was always of a high standard with plenty of choice.
They managed his medication and exercises brilliantly and his mobility is returning very well thanks to their dedication. Thank you so much for everything.
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Review from J J (Resident) published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moved into Woodpeckers two weeks ago after struggling to cope at home. Immediately made to feel welcome by the friendly caring efficient staff. They understand my needs, and my medical situation, and have ensured I am comfortable and cared for. Happy to make this my forever home.
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Review from A P (Resident) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are unfailingly cheerful and helpful. The food is very good.
I couldn't think of a better place to be to treat my mental condition.
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Review from Ann O (Respite Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came into Woodpeckers for respite after a major operation. The care I have had is exceptional and way beyond my expectations. Sufficient that I doubled the length of my stay! The staff are so friendly, so patient and so caring. They come from many different countries and work happily together. Food
is delicious and plentiful. A menu created with choices to suit all appetites and diets. Activates are varied from quizzes, games, crafts - something for everyone, morning and afternoon. A beautiful garden has been created with pathways for residents to maintain some form of fitness.
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Review from Andrew W (Nephew of Resident) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was very happy with Woodpeckers Care Home from the first time we visited the home and was shown around, we loved the place too. All staff were so kind and helpful, they could not have done their job any better, from the maintenance man, the cleaner, the chef, all her nurses and carers, all took
a keen interest in my aunt. It was a pleasure every time we visited her. A very big thank you.
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Review from V T (Daughter of Resident) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In one word, "outstanding". They could not have been more caring and professional. Always cheerful, nothing was too much trouble. Our mother enjoyed her time here. Thank you.
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Review from G S (Respite Resident) assisted by family/friend published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very attentive.
The food was good.
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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Woodpeckers is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.958 for Woodpeckers is calculated as follows: ( (184 Excellents x 5) + (8 Goods x 4) ) ÷ 192 Ratings = 4.958
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodpeckers is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jan 2018

Overall Outstanding

  • Caring Good
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (2)

Stuart

Stuart King

Job Title: Home Manager

Stuart leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Sue

Sue Rai

Job Title: Clinical Lead

I have the pleasure and responsibility of leading our team of registered nurses and carers to meet the individual needs of each resident. I’m here to ensure the delivery of consistently high levels of clinical care, and I am always willing to answer any questions you may have.

Frequently Asked Questions about Woodpeckers

What types of Care is Woodpeckers registered for?

Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Woodpeckers have?

There are 41 Single Rooms.

What are the Facilities & Services at Woodpeckers?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodpeckers to the centre of Brockenhurst?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodpeckers to verify any information. View our terms and conditions. Woodpeckers has an Enhanced Service - more info.