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Woodpeckers

Sway Road, Brockenhurst, Hampshire SO42 7RX
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All the staff were exceptional and nothing was too much trouble.Sonia D(Daughter of Resident/Service User)
Woodpeckers, Brockenhurst
The staff are so friendly, so patient and so caring.Ann O(Respite Resident/Service User)
Woodpeckers, Brockenhurst
Woodpeckers, Brockenhurst

Bordering the New Forest National Park, Woodpeckers enjoys a setting where the landscape becomes part of everyday life. Open views, changing seasons and local wildlife create an atmosphere that is uplifting and deeply calming, offering residents a connection with one of the country's most treasured natural environments.

Large windows and beautifully maintained gardens invite the outdoors in, while comfortable lounges and welcoming communal spaces provide the perfect balance between sociable living...  

Care Provided by Woodpeckers

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 41 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,328N/A

Contact Woodpeckers to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Anna Edwards(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (41)
  • Single Rooms with ensuite Wet Room (5)

Visiting

  • There are no specific visiting hours at Woodpeckers; all that is asked is you let the home know you are in the building by signing in on the iPad in Reception. If you are visiting outside of Reception hours, ring the bell and a member of the team will assist you.

Parking

  • Parking is available on site at Woodpeckers, and all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be reserved.

Woodpeckers Reviews (104)

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9.9

Woodpeckers has a Review Score of 9.9 (9.920) out of 10, based on 20 reviews in the last 2 years. Over all time Woodpeckers has 104 reviews.

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Showing 104 reviews matching selected criteria
Review from Sherri C (Daughter of Resident) published on 16 July 2024 Submitted via Postal Card
Overall Experience

My mother stayed for approximately three years in the care of Woodpeckers nursing home. My family and I have nothing but great respect for the hard-working staff. They made my mum feel part of a big family and nothing was too much for them to do for her. The garden is beautiful and my mum so enjoyed sitting out whilst she could. I cannot thank them enough for their care and love as she neared and finally came to the end of her life.

Reply from Priya Joseph, Home Manager at Woodpeckers

Thank you so much for taking the time to share your review. It was an honour to have your mother as part of our Woodpeckers family for the past three years. We are very happy to hear that we could provide her with the care and love she deserved, especially during her final days. Our team works hard...  

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Review from Sonia D (Daughter of Resident) published on 5 April 2024 Submitted via Postal Card
Overall Experience

My father spent three weeks post-hip replacement at Woodpeckers. He received outstanding care. All the staff were exceptional and nothing was too much trouble. They always greeted him with a smile and a laugh and every day made him smile. The food was always of a high standard with plenty of choice. They managed his medication and exercises brilliantly and his mobility is returning very well thanks to their dedication. Thank you so much for everything.

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Review from J J (Resident / Service User) published on 11 October 2023 Submitted via Postal Card
Overall Experience

Moved into Woodpeckers two weeks ago after struggling to cope at home. Immediately made to feel welcome by the friendly caring efficient staff. They understand my needs, and my medical situation, and have ensured I am comfortable and cared for. Happy to make this my forever home.

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Review from A P (Resident / Service User) published on 2 October 2023 Submitted via Postal Card
Overall Experience
The staff are unfailingly cheerful and helpful. The food is very good.

I couldn't think of a better place to be to treat my mental condition.

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Review from Ann O (Respite Resident) published on 13 September 2023 Submitted via Postal Card
Overall Experience

I came into Woodpeckers for respite after a major operation. The care I have had is exceptional and way beyond my expectations. Sufficient that I doubled the length of my stay! The staff are so friendly, so patient and so caring. They come from many different countries and work happily together. Food is delicious and plentiful. A menu created with choices to suit all appetites and diets. Activates are varied from quizzes, games, crafts - something for everyone, morning and afternoon. A beautiful garden has been created with pathways for residents to maintain some form of fitness.

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Review from Andrew W (Nephew of Resident) published on 21 July 2023 Submitted via Postal Card
Overall Experience

My aunt was very happy with Woodpeckers Care Home from the first time we visited the home and was shown around, we loved the place too. All staff were so kind and helpful, they could not have done their job any better, from the maintenance man, the cleaner, the chef, all her nurses and carers, all took a keen interest in my aunt. It was a pleasure every time we visited her. A very big thank you.

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Review from V T (Daughter of Resident) published on 22 June 2023 Submitted via Postal Card
Overall Experience

In one word, "outstanding". They could not have been more caring and professional. Always cheerful, nothing was too much trouble. Our mother enjoyed her time here. Thank you.

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Review from G S (Respite Resident) published on 8 June 2023 Submitted via Postal Card
Overall Experience
The staff are very attentive.

The food was good.

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Review from A H (Resident / Service User) published on 5 May 2023 Submitted via Postal Card
Overall Experience

Did I know I was to walk into my happy, happy dream home - from the most welcome smile and terminology by the receptionist then welcomed as he bought us from our reserved parking place. The welcome was warm, so welcoming and genuine, I felt at home within minutes. The staff are all such a top team, kind, thoughtful and they all listen. I would like to live here forever but I feel that my husband could not live without me. Sometimes we dislike each other and tell each other such but the deep love is deeper than the deepest ocean. 60.5 years married.

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Review from Raymond H (Husband of Resident) published on 5 May 2023 Submitted via Postal Card
Overall Experience

I find the staff and management excellent in all areas.

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Review from B W (Resident / Service User) published on 28 March 2023 Submitted via Postal Card
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Found all the staff working in Woodpeckers Care Home extremely helpful and willing. Nothing is too much trouble. Happy and smiling.

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Review from M J (Wife of Resident) published on 27 February 2023 Submitted via Postal Card
Overall Experience

My husband has been a resident in Woodpeckers for 22 months and my daughters and I have nothing but praise for it. The home always has a warm and welcoming atmosphere at any time of day. The manager and lead nurse are readily available for queries or discussions and nothing is too much trouble. The staff, in every area, are courteous and helpful and the care my husband receives is excellent. The choice of food is varied and caters for all tastes and is of high quality. In addition, there are different activities and outings available. Woodpeckers have a very high reputation in Brockenhurst.

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Review from P D (Daughter of Resident) published on 21 February 2023 Submitted via Postal Card
Overall Experience

My mother has been a resident at this care home since 2011. She has been extremely well looked after and enjoyed all the activities when she was more able to do so. The staff are excellent, and there is always a warm welcome in this friendly, well-run home. Nothing is too much trouble, and I have no hesitation in recommending this excellent care provider.

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Review from R J (Resident / Service User) published on 14 February 2023 Submitted via Postal Card
Overall Experience
In particular, I value the quality and quantity of food and efforts made to meet particular likes and dislikes, given my needs, the chef goes above and beyond to cater for me.

The kindness shown by all members of staff has been recognised by myself and my family.

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Review from P W (Resident / Service User) published on 13 January 2023 Submitted via Postal Card
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Very nice room with a view of the garden and bird feeders. Excellent food and good ranges of activities, kind and caring care team. I am very happy here.

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Review from Debi W (Daughter of Resident) published on 12 January 2023 Submitted via Postal Card
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Excellent care and above and beyond duty.
The staff are all incredible, kind, caring and friendly. My mum was kept comfortable throughout her stay and was very happy until she passed away.

I can not recommend Woodpeckers enough.

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Review from J S (Resident / Service User) published on 24 November 2022 Submitted via Postal Card
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A happy home to spend one's retirement. The staff are totally caring.

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Review from T C (Resident / Service User) published on 23 November 2022 Submitted via Postal Card
Overall Experience
I found that Woodpeckers was a most caring, and efficiently run home. The nursing was excellent and gave me the feeling of great security. All the staff in the home were most caring and helpful.

I feel no worries so I feel in excellent hands.

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Review from Julia M (Daughter of Resident) published on 21 October 2022 Submitted via Postal Card
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Mum has lived in Woodpeckers for five and a half years. When she moved in she was ill and very disorientated with dementia. Within a short period, the staff had settled her in and she absolutely thrived! There is nothing about Woodpeckers that I can fault. The staff in all areas have been wonderfully kind. She has eaten well, been stimulated with activities from crafts to gardening and given the kindest treatment in all aspects of her care. I can highly recommend Woodpeckers. It deserves its outstanding status. Thank you so much to everyone for their loving kindness.

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Review from F W (Resident / Service User) published on 19 October 2022 Submitted via Postal Card
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I have already enjoyed taking part in lots of activities and trips out on the minibus. I have recently become less mobile and all of the staff at Woodpeckers have looked after me amazingly well.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 January 2018
Overall
Outstanding
  • CaringGood
  • EffectiveOutstanding
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (5) & Events (0)

News
  • 09 Jul 2026

    More than 35 managers in various roles have participated in Colten Care’s third-level ‘Excel’ Leadership & Management Course in the past 18 months to two years. They include the group’s...

  • 18 Feb 2025

    A Strictly-style ballroom dance competition supported Colten Care has raised more than £80,000 for a Dorset-based palliative care charity. Forest Holme Hospice’s Strictly Extravaganza, which had headline sponsorship from Colten...

  • 18 Feb 2025

    Colten Care has trained 32 team members as Mental Health First Aiders (MHFAs) to help colleagues maintain and improve their work-life balance. Colten Care has prioritised the training as part...

Upcoming Events

There are no upcoming events for Woodpeckers.

Awards / Recognitions (13)

  • 30 Jan 2026Recipient: Colten Care Ltd
  • 31 Jan 2025Recipient: Colten Care Ltd
  • 31 Jan 2024Recipient: Woodpeckers

Accreditations

There are no accreditations posted yet for Woodpeckers.

Meet the Team (2)

Anna Edwards
Anna EdwardsJob Title:Home Manager

Anna leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Mel Berry
Mel BerryJob Title:Clinical Lead

I have the pleasure and responsibility of leading our team of registered nurses and carers to meet the individual needs of each resident. I’m here to ensure the delivery of consistently high levels of clinical care, and I am always willing to answer any questions you may have.

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