Woodpeckers

Sway Road, Brockenhurst SO42 7RX
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10 96 Reviews
  • Woodpeckers, Brockenhurst
Originally a private residence, Woodpeckers has been tastefully extended and adapted to provide every modern convenience, while still retaining a homely atmosphere.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

The home is situated in the village of Brockenhurst in the heart of the New Forest and is within walking distance of local shops, the church and doctor's surgery.

At Woodpeckers there is a choice of comfortable lounges where residents can socialise, watch television or spend some quiet time, and an attractive conservatory where many activities take place. It overlooks the pretty landscaped garden which has been purposely designed for wheelchair users. The garden also hosts a water feature and oak-framed gazebo suitable for all weathers.

The dining room provides waitress service and varied choices of home-made food. The meals are balanced and nutritious and special diets can be catered for.

The bedrooms are tastefully furnished and most have en-suite facilities for privacy and convenience. Residents are encouraged to personalise their rooms by bringing their own pictures, ornaments and small pieces of furniture.

Experience the warmth and care of this friendly, relaxing care home whilst making new friends.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 41 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1275

These prices are only a guideline, please contact Woodpeckers to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Stuart King (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (41)
  • Single Rooms with Ensuite Wet Room (5)

Visiting

  • At Woodpeckers, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking

  • Parking is available on site at Woodpeckers, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.

Woodpeckers Reviews (96)

10

Woodpeckers has a Review Score of 10 (9.958) out of 10, based on 16 reviews in the last 2 years.
Over all time Woodpeckers has 96 reviews.

Overall Experience
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Date Published
  • 96
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Reviewer Connection to Woodpeckers
  • 31
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  • 12
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Total of 96, showing 21-40
Review from A H (Resident) published on 5 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Did I know I was to walk into my happy, happy dream home - from the most welcome smile and terminology by the receptionist then welcomed as he bought us from our reserved parking place. The welcome was warm, so welcoming and genuine, I felt at home within minutes. The staff are all such a top team,
kind, thoughtful and they all listen. I would like to live here forever but I feel that my husband could not live without me. Sometimes we dislike each other and tell each other such but the deep love is deeper than the deepest ocean. 60.5 years married.
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Review from Raymond H (Husband of Resident) published on 5 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff and management excellent in all areas.
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Review from B W (Resident) published on 28 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found all the staff working in Woodpeckers Care Home extremely helpful and willing. Nothing is too much trouble. Happy and smiling.
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Review from M J (Wife of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident in Woodpeckers for 22 months and my daughters and I have nothing but praise for it. The home always has a warm and welcoming atmosphere at any time of day. The manager and lead nurse are readily available for queries or discussions and nothing is too much trouble. The
staff, in every area, are courteous and helpful and the care my husband receives is excellent. The choice of food is varied and caters for all tastes and is of high quality. In addition, there are different activities and outings available. Woodpeckers have a very high reputation in Brockenhurst.
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Review from P D (Daughter of Resident) published on 21 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at this care home since 2011. She has been extremely well looked after and enjoyed all the activities when she was more able to do so. The staff are excellent, and there is always a warm welcome in this friendly, well-run home. Nothing is too much trouble, and I have no
hesitation in recommending this excellent care provider.
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Review from R J (Resident) published on 14 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In particular, I value the quality and quantity of food and efforts made to meet particular likes and dislikes, given my needs, the chef goes above and beyond to cater for me.
The kindness shown by all members of staff has been recognised by myself and my family.
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Review from P W (Resident) published on 13 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice room with a view of the garden and bird feeders. Excellent food and good ranges of activities, kind and caring care team. I am very happy here.
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Review from Debi W (Daughter of Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and above and beyond duty.
The staff are all incredible, kind, caring and friendly. My mum was kept comfortable throughout her stay and was very happy until she passed away.
I can not recommend Woodpeckers enough.
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Review from J S (Resident) published on 24 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A happy home to spend one's retirement. The staff are totally caring.
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Review from T C (Resident) published on 23 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found that Woodpeckers was a most caring, and efficiently run home. The nursing was excellent and gave me the feeling of great security. All the staff in the home were most caring and helpful.
I feel no worries so I feel in excellent hands.
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Review from Julia M (Daughter of Resident) published on 21 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has lived in Woodpeckers for five and a half years. When she moved in she was ill and very disorientated with dementia. Within a short period, the staff had settled her in and she absolutely thrived! There is nothing about Woodpeckers that I can fault. The staff in all areas have been wonderfully
kind. She has eaten well, been stimulated with activities from crafts to gardening and given the kindest treatment in all aspects of her care. I can highly recommend Woodpeckers. It deserves its outstanding status. Thank you so much to everyone for their loving kindness.
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Review from F W (Resident) assisted by family/friend published on 19 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have already enjoyed taking part in lots of activities and trips out on the minibus. I have recently become less mobile and all of the staff at Woodpeckers have looked after me amazingly well.
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Review from Barbara B (Resident) published on 18 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care us excellent and very caring staff.
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Review from Shirley J (Resident) assisted by family/friend published on 15 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nothing is too much trouble for the care staff, they are always so polite and helpful. Home-cooked food is excellent. Beautiful gardens, I have valued from being pushed around them.
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Review from S S (Resident) assisted by family/friend published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving into Woodpeckers, I've felt really happy as the carers make me feel at ease and are always attentive, sometimes they may talk a bit quiet for me to understand them, but they do repeat and we eventually understand each other. I do like it with the different types of activities and I do try
to go as much as possible. When my family visit, they are always made to feel welcome.
Reply from Priya Joseph, Home Manager at Woodpeckers

Thank you for your kind review and for expressing how much you are enjoying your stay with us. We will continue to provide you with a high level of holistic care during your stay with us at Woodpeckers.

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Review from P T (Resident) published on 23 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful home.
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Review from M D (Resident) published on 17 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Arrived 31/03/2022 and to date very satisfied with all aspects of Woodpeckers.
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Review from Janet S (Daughter of Resident) published on 20 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am speaking on behalf of my mother; she/I cannot fault the loving care she is receiving. I am confident that she is receiving the best possible care, and all staff have treated her with dignity and gentleness at all times.
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Review from M M (Resident) assisted by family/friend published on 5 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoying my time here. Entertained most days. A very caring staff.
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Review from Molly W (Resident) published on 2 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The area is beautiful and lovely to look out on. Watching the wildlife is very interesting. The gardens are very well kept and lovely to sit out in. The care staff are all very friendly and helpful, a good choice of food.
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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Woodpeckers is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.958 for Woodpeckers is calculated as follows: ( (184 Excellents x 5) + (8 Goods x 4) ) ÷ 192 Ratings = 4.958
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodpeckers is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jan 2018

Overall Outstanding

  • Caring Good
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (2)

Stuart

Stuart King

Job Title: Home Manager

Stuart leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Sue

Sue Rai

Job Title: Clinical Lead

I have the pleasure and responsibility of leading our team of registered nurses and carers to meet the individual needs of each resident. I’m here to ensure the delivery of consistently high levels of clinical care, and I am always willing to answer any questions you may have.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodpeckers to verify any information. View our terms and conditions. Woodpeckers has an Enhanced Service - more info.