Woodpeckers

Sway Road, Brockenhurst SO42 7RX
Review Us
10 97 Reviews
  • Woodpeckers, Brockenhurst
Originally a private residence, Woodpeckers has been tastefully extended and adapted to provide every modern convenience, while still retaining a homely atmosphere.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

The home is situated in the village of Brockenhurst in the heart of the New Forest and is within walking distance of local shops, the church and doctor's surgery.

At Woodpeckers there is a choice of comfortable lounges where residents can socialise, watch television or spend some quiet time, and an attractive conservatory where many activities take place. It overlooks the pretty landscaped garden which has been purposely designed for wheelchair users. The garden also hosts a water feature and oak-framed gazebo suitable for all weathers.

The dining room provides waitress service and varied choices of home-made food. The meals are balanced and nutritious and special diets can be catered for.

The bedrooms are tastefully furnished and most have en-suite facilities for privacy and convenience. Residents are encouraged to personalise their rooms by bringing their own pictures, ornaments and small pieces of furniture.

Experience the warmth and care of this friendly, relaxing care home whilst making new friends.
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Care Provided by Woodpeckers

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 41 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1275

These prices are only a guideline, please contact Woodpeckers to find out the exact price for your requirements.

Contact Woodpeckers to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Woodpeckers to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Stuart King (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (41)
  • Single Rooms with Ensuite Wet Room (5)

Visiting

  • At Woodpeckers, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking

  • Parking is available on site at Woodpeckers, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.

Woodpeckers Reviews (97)

10

Woodpeckers has a Review Score of 10 (9.955) out of 10, based on 15 reviews in the last 2 years.
Over all time Woodpeckers has 97 reviews.

Overall Experience
  • 91
  • 6
  • 0
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Date Published
  • 97
  • 11
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  • 15
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Reviewer Connection to Woodpeckers
  • 31
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  • 12
  • 7
  • 3
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  • 2
  • 2
  • 2
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  • 1
  • 1
Total of 97, showing 61-80
Review from W D (Resident) published on 27 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent care home, especially for short-term care as was mine.
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Review from J K (Daughter of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My overall experience of Wookpeckers is excellent. The staff are all very friendly and kind. My Mothe is happy and well cared for and that is a great relief to me.
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Review from T H (Daughter of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Woodpeckers has a wonderful, friendly, caring, warm yet still very professional atmosphere wholly as a result of the superb quality of their staff.
Although not purpose built the limitations of the build are never a limit to the imagination or effort of the staff, and I mean all the staff whether nursing,
maintenance cleaning, reception activities, food and beverage. They show a personal interest in my father and the family and have 100% improved his quality of life.
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Review from Sally C (Friend of Resident) published on 16 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff plentiful and welcoming to visitors - including my dog! Staff respectful and friendly with my friend - unhurried and treat her gently and with dignity. She says the food is excellent. Communication with her daughter and involvement also excellent. (It's hard to comment on'value for money' - it
is expensive and I guess has to make a profit, but clearly money spent on good staff and the property).
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Review from Peter D (Son of Resident) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home has a strong emphasis on care, compassion and support. I think this is probably the best possible place for my mother at this time in her life.
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Review from Anne D (Daughter of Resident) published on 13 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Woodpeckers is a truly resident centred care home. The staff are exceptional, professional, friendly and caring. The activities are well thought out and undertaken in an inclusive and thoughtful manner. There is a high standard of hygiene and cleanliness throughout and an impressively thorough and swift
response to any queries. They couldn't be more welcoming to residents and visitors alike.
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Review from Marjorie W (Resident) published on 21 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident now for over a year and find the staff most helpful and kind, also the administrative staff. The food is excellent - most nutritious. It would be great if it was a little cheaper! The garden is super.
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Review from Nicola F (Daughter-in-law of Resident) published on 12 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first visit, it was obvious that Woodpeckers was run very professionally and there was a happy sense of pride in the home. However, the over-riding feeling was of genuine care for everyone (including us, who were in need of both practically and emotionally help). Although able to do very little
for herself, it was clear that my mother in law felt reassured from the minute she arrived.


We visited daily, and found all the staff from cleaners to managers, engaging, friendly and easy to talk to, just as they were with the residents. It was very welcoming and bright (in attitude and physically). It was reassuring to know that my mother in law was being more than 'cared for'. Woodpeckers went out of their way to meet her individual needs which gave us great comfort and reassurance.


Mealtimes were truly social and enjoyable. Those needing help were treated with the greatest respect and there was always a cheerful, sociable atmosphere. Above all the staff looked happy and proud of the residents.

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Review from Wendy L (Daughter of Resident) published on 1 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At short notice, we got our mum into Woodpeckers at a very stressful time. The staff could not have done more to help both my mum and extended family who arrived from Scotland, Australia and London with an extensive settling in process. All the staff and care is second to none, in a respectful and peaceful
setting. I was assisted with wonderful accommodation, where again I was treated in such a caring way.


It has been a joy at such a difficult time to know mum has such a great place to care for her very considerable needs.

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Review from Jill W (Daughter of Resident) published on 10 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was always treated with such care and dignity by the wonderful team of HCA's (Health Care Assistants) at Woodpeckers. Time spent in the beautiful garden was so special and will be cherished memories of mums time at Woodpeckers. The team became our extended family! A big thank you to everyone involved
in caring for our wonderful Mum.
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Review from J P (Son-in-law of Resident) published on 1 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Standard of care is excellent
Hygiene is excellent
Good (varied menu) is excellent
Many activities and outings in minibus
Not cheap - but provides complete peace of mind for the family in respect of aged parent
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Review from Alan G (Regular Volunteer) published on 7 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a retired clergyman I have, for 10 years, visited Woodpeckers each month, officiated at a monthly service and got to know a large number of residents. My wife and I have been impressed by the obvious high standard of care and by the unsolicited, favourable comments made by so many residents.
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Review from Jo H (Regular Volunteer) published on 27 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff and appears a well-run care home.
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Review from C P (Resident) published on 14 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had no wish to leave home, but I realised my infirmities of age were making life too tiring for my wife.
This is an extremely well-organised place.
The members of staff are totally competent but also very kind and considerate.
The catering is excellent and imaginative.
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Review from P C (Son of Resident) published on 14 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good care home with attentive and caring staff who always try to do the very best for my father. All greatly appreciated. Thank you.
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Review from A G (Friend of Resident) published on 8 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the half dozen or so occasions I have visited my friend in Woodpeckers, I have experienced the care house as being well-appointed. Very pleasantly furnished and maintained to a high standard. The residents are treated with respect and are clearly well looked after by the staff. There is a cheerful
atmosphere and a feeling that staff do their best to make the home a pleasant place for residents and visitors. I have not had a meal at Woodpeckers so could not comment on the food. Whilst activities are organised daily, it must be/is a challenge to provide stimulus for residents with very different meals.
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Review from P B (Nephew of Resident) published on 31 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very well run and caring home with plenty of activities.
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Review from S B (Wife of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very homely place with a lovely garden. The staff are brilliant and the food excellent. The décor is bright and cheerful and everyone is so helpful.
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Review from Kerrie D (Daughter of Resident) published on 13 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My own personal experience has been wonderful. I have felt very welcomed by the care team and feel that my father has been very well cared for and made very comfortable. The visitors are welcome to tea/coffee and cake and encouraged to have meals with their family. I very much hope that I receive my
father's care when my time has come.
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Review from H H (Resident) published on 13 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendship and caring is wonderful.
I feel that I have been made so welcome.
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Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for Woodpeckers is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.955 for Woodpeckers is calculated as follows: ( (170 Excellents x 5) + (8 Goods x 4) ) ÷ 178 Ratings = 4.955
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodpeckers is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jan 2018

Overall Outstanding

  • Caring Good
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (2)

Stuart

Stuart King

Job Title: Home Manager

Stuart leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Sue

Sue Rai

Job Title: Clinical Lead

I have the pleasure and responsibility of leading our team of registered nurses and carers to meet the individual needs of each resident. I’m here to ensure the delivery of consistently high levels of clinical care, and I am always willing to answer any questions you may have.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodpeckers to verify any information. View our terms and conditions. Woodpeckers has an Enhanced Service - more info.