Woodley Grange, Romsey, Hampshire
Woodley Grange, Romsey, Hampshire
Woodley Grange, Romsey, Hampshire

Woodley Grange Care Home is registered to provide care for the elderly with a wide range of needs and offers the highest standards of residential and dementia care.

Set amongst beautiful grounds in Romsey, with easy access to the M27 and M3, the attractive buildings and mature gardens provide fantastic accommodation for 45 residents.

Woodley Grange has recently been refurbished to the highest standards and using the latest dementia design principles, which they have found to have a hugely positive impact on residents. The home boasts spacious, mainly en-suite rooms plus several comfortable lounges that offer a variety of views and atmospheres.

There is a friendly and relaxed atmosphere and staff are highly trained and dedicated to providing the individual loving care residents require. A strong bond is developed with both the residents and their families so that a secure and homely environment is provided.

Group: Manucourt Ltd

Person in charge: Amanda Cooper (Registered Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 41

Shared Rooms: 2

Rooms with ensuite WC: 33

Weekly Charges Guide: Personal Care Single £542 – £1250 (These prices are only a guideline, please contact Woodley Grange to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Woodley Grange: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Woodley Grange has a Review Score of 9.9 (9.938)

The Review Score of 9.9 (maximum of 10) for Woodley Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Woodley Grange in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.938 for Woodley Grange is calculated as follows: ( (227 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 240 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Woodley Grange is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 13 Reviews ÷ 9 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    20
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Woodley Grange?

  • Extremely LIKELY
    20
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Woodley Grange

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    5
  • Husband of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

I have found the staff extremely helpful and very professional at all times. They have been so kind to Mum and looked after her needs. She seems to have settled very well in this lovely environment.

Throughout the process of receiving residential care at Woodley we have been taken into consideration and had everything explained, every step of the way.

We could not wish for better care for Mum.

How likely would you be to recommend Woodley Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rizwan, Operations Director at Woodley Grange responded to this review on 19 Sep 2017:

Thank you for your kind comments.

My dad has been at this care home for nearly 4 years. I cannot praise the staff enough, from management to cleaners, everyone has been fantastic. My dad has been very well cared for and everyone knew him and his needs were met in every way. The home is also spotlessly clean and well kept.

How likely would you be to recommend Woodley Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rizwan Walji, Operations Director at Woodley Grange responded to this review on 06 Sep 2017:

Thank you so much for your kind comments.

Excellent cooperation and flexibility could always contact my wife when telephoned plenty of staff. Very comfortable - fun!

How likely would you be to recommend Woodley Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A lovely care home, always made to feel welcome by the staff. Since being at the home, my aunt has been much better in her appearance and demeanour.

As a family we are very happy with the care and compassion that is shown to her.

How likely would you be to recommend Woodley Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home and staff are very good.
My wife has settled well and enjoys living at Woodley Grange and is very happy. She states that she has got to know a lot of people.

How likely would you be to recommend Woodley Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rizwan Walji, Operations Director at Woodley Grange responded to this review on 10 May 2017:

Thank you for your kind review. We are so pleased that your wife is happy at Woodley Grange.

Could not ask for a friendlier owner/management team. Excellent staff. Well decorated and comfortable rooms. Friendly environment and always made welcome when visiting. Staff are very aware of my father's needs.

How likely would you be to recommend Woodley Grange? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Our experience was totally positive from the very start. My mum was apprehensive to start with but soon settled in and gave us peace of mind that mum was well cared for at all times. From going to not keen on going to want to stay longer than the week's respite. Would totally recommend.

How likely would you be to recommend Woodley Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister has been a resident of Woodley Grange for many years. During this time the staff have always been caring, attentive and kind to her and her visitors. Woodley is always clean and the garden is kept in the highest order.

How likely would you be to recommend Woodley Grange? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Excellent care home with excellent facilities and staff who take great care of the residents. On first viewing the care home, the manager made us feel very welcome and that made it easier to choose the home in which to place mum. The manager is always approachable. The staff are always happy. The residents have a good choice of freshly cooked food. They have a varied selection of activities. We would recommend the home.

How likely would you be to recommend Woodley Grange? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother, who is 90, has been a resident for nearly 4 years and settle in very easily with the help of the caring and friendly staff. My brother and I were given sound advice regarding possible financial pitfalls which was very reassuring as this was something new to both of us. My mother's room is spacious with an en-suite and she is surrounded by family pictures which is encouraged by the home. A variety of activities are run by the home, but no one is forced to attend if they don't want to. Individual needs of residents are recognised and they are treated accordingly and always with respect and care. Visitors are always greeted by friendly and cheerful staff.

How likely would you be to recommend Woodley Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been in Woodley Grange for six months and seems to have settled in very well. The staff are always cheerful and helpful to residents and relatives and the place has an open, clean feel with plenty of natural light in the rooms. The activities are diverse and engage the resident in a variety of tasks and pastimes. There always seems to be something to try or a visiting group to entertain the residents.

How likely would you be to recommend Woodley Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very impressed with the level of care given to my mother.
If I raise any issue or concern, a senior member of staff will get back to me either the same or next day.
This gives me great comfort in the knowledge that my mother is in a safe and caring environment.

How likely would you be to recommend Woodley Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This care home is a lovely place.
My Mum has moved in as a permanent resident which I am very happy about.
Wonderful staff, clean and bright.
I would recommend it to anyone.

How likely would you be to recommend Woodley Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been staying here for 5 weeks and after the initial first week, she has been very happy here. The staff are very nice and helpful and she feels very well looked after.

How likely would you be to recommend Woodley Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum was very unsettled for the first week but thanks to the kindness and encouragement of the staff she was soon going into the lounge and joining in. Nothing is too much trouble for them and we are always made to feel welcome.

How likely would you be to recommend Woodley Grange? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have been pleasantly surprised by the care my grandmother has been receiving. Every member of staff I have come in contact with has been more than happy to deal with any worries/concerns or questions we have had as a family. The large rooms are spacious, plentiful, well furnished and comfortable for both residents and visitors. We are always warmly welcomed at any time of the day and offered refreshments (even at busy times i.e. bed time!) My grandmother has been happy at Woodley Grange and joined in activities ( much to our surprise) Long may it continue. Many thanks to all at Woodley.

How likely would you be to recommend Woodley Grange? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My mother has been resident at Woodley Grange for 4 months and is very happy with her level of care, she has a super room, with en-suite shower room.
Her diet is well catered for and the freshly cooked meals, particularly the deserts are ideal, the activities are both stimulating and enjoyable, with regular visits from the local churches.
The care staff are without exception kind and thoughtful, my mother's needs are taken into consideration at all times and events such as her birthday were celebrated by the home, we would not hesitate in recommending Woodley Grange Care Home.
One area that helped my other settle in was that she could take some familiar items of furniture and pictures for her room.

How likely would you be to recommend Woodley Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have had an excellent stay, staff have been great and I cannot find a fault with any of them. Everyone is so friendly and they put themselves out to help. Food is good I don't think I left anything. If my circumstances ever changed I would not hesitate to go back to Woodley Grange.

How likely would you be to recommend Woodley Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found all the staff to be friendly and helpful. They made sure my mum was settled in well and adjusted her care plan when necessary. The home itself is very clean, as are the bedrooms. It has a homely feel. My mum has also enjoyed the activities.

How likely would you be to recommend Woodley Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Light airy building very well appointed room. Happy atmosphere lovely staff allowing my neighbour lots of independence.

How likely would you be to recommend Woodley Grange? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rizwan Walji, Operations Director at Woodley Grange responded to this review on 21 Dec 2015:

Thank you for your kind and positive feedback. With regards to Activities, we employ two dedicated Activities Staff and they have a huge budget to work with. We have received overwhelmingly positive praise on our activities but we would welcome your feedback on how we can tailor activities for your friend and would kindly request that you speak to the Manager to put forward your views. All suggestions and feedback is very welcome. Thank you once again. All the best.

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Awards / Recognitions

April 2017

Top 20 Small Care Home Groups 2017

Recipient: Manucourt Ltd

Date: Saturday 01 Apr 2017

more details

March 2017

Food Hygiene Rating

Recipient: Woodley Grange

Date: Tuesday 14 Mar 2017

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Woodley Grange