Woodley Grange

Winchester Hill, Romsey SO51 7NU
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9.9 99 Reviews
  • Woodley Grange, Romsey
Woodley Grange Care Home is registered to provide care for the elderly with a wide range of needs and offers the highest standards of residential and dementia care.

Set amongst beautiful grounds in Romsey, with easy access to the M27 and M3, the attractive buildings and mature gardens provide fantastic accommodation for 45 residents.

Woodley Grange has recently been refurbished to the highest standards and using the latest dementia design principles, which they have found to have a hugely positive impact on residents. The home boasts spacious, mainly en-suite rooms plus several comfortable lounges that offer a variety of views and atmospheres.

There is a friendly and relaxed atmosphere and staff are highly trained and dedicated to providing the individual loving care residents require. A strong bond is developed with both the residents and their families so that a secure and homely environment is provided.
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Care Provided by Woodley Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1599 – £1724
  • Self-Funded Residential Dementia Care: £1281 – £1743
  • RESPITE Self-Funded Residential Care: £1536 – £1599
  • RESPITE Self-Funded Residential Dementia Care: £1582 – £1599

These prices are only a guideline, please contact Woodley Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Loraine Tabbner (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (30)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Woodley Grange Reviews (99)

9.9

Woodley Grange has a Review Score of 9.9 (9.887) out of 10, based on 17 reviews in the last 2 years.
Over all time Woodley Grange has 99 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Woodley Grange
  • 43
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Total of 99, showing 41-60
Review from Fabio R (Son of Resident) published on 15 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exemplary care was given to my dad throughout his stay at Woodley Grange. Even with the challenge of the pandemic, the staff and management went over and above to keep me involved and provide access when family members could not visit. The empathy, care and tenderness shown to Dad and to us as a family,
will never be forgotten. Thank you.
Reply from Liliana Macieira, Manager at Woodley Grange

Thank you for taking the time to leave us a review, your positive comments are greatly received by both management and staff and it has been an absolute privilege to care for your Dad. Many thanks once again.

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Review from R S (Son of Resident) published on 16 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Woodley Grange is simply one of the best residential homes in Hampshire. The staff are lovely, the care is delivered to a high standard and the entire team is so kind and welcoming. Thank you Woodley Grange for all you do for Mum.
Reply from Liliana Macieira, Manager at Woodley Grange

We will continue to do the very best we can to support her and to ensure she is happy. Thank you so much for your kind words. The team will be delighted with the feedback.

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Review from P S (Grandson of Resident) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great residential home with the loveliest, most kind and caring staff. We love that Nan is safe, happy and so well cared for. The home always looks clean and tidy. Activities are great! 100% recommended.
Reply from Liliana Macieira, Manager at Woodley Grange

Thank you so much for your kind words and for taking the time to leave us a review. We really appreciate your feedback.

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Review from J D (Grandson of Resident) published on 14 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad is very happy at Woodley Grange. The home is beautifully decorated and well maintained. Grandad says the food is great and the staff are always very kind and compassionate. It is a very lovely home and we would like to thank all the staff and management for the outstanding care.
Reply from Liliana Macieira, Manager at Woodley Grange

Thank you so much for your lovely words and for taking the time to leave a review. We appreciate your feedback and the team will certainly be very happy.

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Review from A R (Friend of Resident) published on 14 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A home away from home. It has been a long while since I last visited my good friend. However, I call regularly and she always speaks very highly of the staff. She seems to be truly happy and I can’t thank Woodley Grange enough for all they do for her.
Reply from Liliana Macieira, Manager at Woodley Grange

We are so pleased that you have been happy with our services and that we were able to support both yourself and your loved one. We appreciate your feedback.

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Review from S J (Granddaughter of Resident) published on 10 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nan is so happy at Woodley Grange. It is a beautiful home and the staff are always so lovely and welcoming. Every time I visit, there’s always laughter in the background which is reassuring and quite comforting. We know she is being very well looked after and we can’t thank you enough! The team is incredibly
kind and the new manager is also very helpful and friendly. Thank you all!
Reply from Liliana Macieira, Manager at Woodley Grange

Thank you for your kind words. The staff at Woodley Grange will be delighted to hear your feedback. Thank you for taking the time to leave a review.

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Review from C B (Friend of Resident) published on 10 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Woodley Grange go the extra mile to ensure the comfort of their residents.
There are many activities to keep the residents entertained. Their care and support are second to none.
It’s clear the residents are very happy to be here, it’s friendly, very clean and this could not happen without the dedication
of the superb staff.
We would not hesitate to recommend Woodley Grange to any of our friends or relatives who are considering residential care.
Reply from Liliana Macieira, Manager at Woodley Grange

Thank you so much for your beautiful review, which the staff will be really happy to read.

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Review from G F (Friend of Resident) published on 10 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
In my opinion, one of the best care homes in Hampshire. Woodley Grange has a very homely feel to it. The home is very clean and all staff are kind, friendly and very caring. The activities are great and people look genuinely happy.
Reply from Liliana Macieira, Manager at Woodley Grange

Thank you for taking the time to write a review. We always appreciate honest feedback in order to improve upon our services. Thank you for choosing Woodley Grange.

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Review from E H (Daughter-in-law of Resident) published on 6 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We spent a lot of time finding the best care for my mother who was suffering from dementia. Woodley Grange immediately had the feel of a well run caring environment where she would be happy. At no time have we regretted the choice. The staff have remained cheerful and caring in the face of considerable
adversity. I could not recommend this place more highly.
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Review from Janet G (Daughter of Resident) published on 12 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father settled into Woodley Grange two years ago and sadly passed away, recently. From beginning to end he was cared for with professionalism, dignity and compassion. The range of activities is outstanding, the food is varied and high quality and the standard of cleanliness and maintenance is high.
Understandably, COVID restrictions had a big impact but every member of the team rose to the challenge. As a family, we were consulted, guided and supported at all times. I can highly recommend Woodley Grange.
Reply from Jack Clark, Administrator at Woodley Grange

Hi Janet, thank you for your kind words. The staff at Woodley Grange will be delighted to hear your feedback. It is wonderful that your dad felt at home with us, and I am glad that you felt supported and informed while he stayed with us. I am very sorry for your loss. Thank you for taking the time to leave a review.

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Review from Trevor T (Son of Resident) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having visited a number of care homes for our mother, my sister and I were becoming somewhat disillusioned with what we had found. However, this soon changed when we arrived, unannounced, at Woodley Grange. Met by the manager, we were made to feel welcome in a lovely home. Bright, clean with friendly
attentive staff, it just felt like a place where Mum would be happy and well cared for. Fortunately, a lovely room soon became available and a return visit with Mum confirmed our earlier impressions. Mum has been at the home for some time now but in all this time, she has never failed to be treated with love, kindness and dignity by all the wonderful staff, even as her needs have increased. Obviously, times have been difficult as a result of Covid but the staff have gone above and beyond, ensuring all residents remain as safe as possible. Thanks to them all.
Would we recommend Woodley Grange? We already have on a number of occasions.
Reply from Jack Clark, Administrator at Woodley Grange

Hi Trevor, thank you for your kind words. The staff at Woodley Grange will be delighted to hear your feedback. It is wonderful that your mum feels so at home with us. Thank you for taking the time to leave a review.

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Review from Tracy W (Daughter of Resident) published on 16 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has received the very best of care and comfort from all of the Woodley Grange staff, especially with the additional strains caused by the pandemic. While not being in a position to allow visits, we have been afforded regular Zoom calls and frequent updates as to her comfort and state of health.
Our family wish to offer Woodley Grange our immense thanks for all of the attention given and for the professional manner in which they have offered such excellent care and been so understanding of her specific needs. Score 10+.
Reply from Jack Clark, Administrator at Woodley Grange

Hi Tracy, thank you for your kind words. The staff at Woodley Grange will be delighted to hear your feedback. Thank you for taking the time to leave a review.

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Review from Bill H (Son of Resident) published on 28 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father was a resident at Woodley Grange for just over two years. Throughout his stay, he was warmly and respectfully cared for and was extremely happy. Towards the end of his life, that care became more specific, and the team proved very capable in handling his condition and in turn, our expectations,
feeling and emotions. I would wholeheartedly recommend the carers, the infrastructure and the location/rooms etc to anyone considering such a life change for their loved ones.
Reply from Rizwan Walji, Operational Director at Woodley Grange

Thank you so much for your very kind review. It was our pleasure and honour to have cared for your father. All the best.

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Review from Chris G (Daughter of Resident) published on 28 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear mum has been a resident at Woodley Grange for several years now. I cannot emphasize enough how excellent the home is. Throughout Mum's stay, the staff have been nothing more than brilliant, in fact, brilliant just does not do it justice. The staff and everything about Woodley Grange is wonderful.
They have shown Mum care, support, love and affection - everything you could wish for when the day comes that you have to make the gruelling decision to have to put your dearest in a home. I would honestly recommend Woodley Grange to anyone - and I do. Mum had a fall several years ago and broke her hip. My brother and I were so worried as we were told by the hospital that if Mum couldn't get back on her feet she may have to move to another home. We prayed that she would walk again, and she did. We were so, so happy as it meant she could go back to Woodley Grange. I have never met such truly wonderful, caring staff in my life. Hats off to them all and my mum is so, so happy there.
Reply from Rizwan Walji, Operational Director at Woodley Grange

Thank you so much for your beautiful review, which the staff will be really happy to read. Mum is certainly a wonderful lady and we are so pleased that you are happy with the loving care she receives.

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Review from C M (Daughter of Resident) published on 22 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are dedicated, friendly and have always been very helpful. My mother always commended her food.
The activities are imaginative, varied and well managed. I liked that activities involve animals, choirs, schools, children and people from the community.
Reply from Rizwan Walji, Operational Director at Woodley Grange

Thank you so much for your kind review, which is really appreciated.

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Review from David H (Husband of Resident) published on 5 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Received excellent service from all departments. All staff are very friendly and always willing to help and often offer good advice. The food is very good with always a choice and all food well cooked. Rooms are comfortable, with plenty of space and good wardrobes and very adequate drawer space. Laundry
is very efficient. Thank you.
Reply from Tania Walbanke, Accounts Assistant and Administrator at Woodley Grange

Thank you for taking the time to write a review. We always appreciate honest feedback in order to improve upon our services. Thank you for choosing Woodley Grange to care for your wife.

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Review from Margaret G (Daughter of Resident) published on 6 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Woodley Grange for two and a half years but sadly passed away recently. This review is in recognition of the professionalism, resilience, dedication, skill and commitment of all the well-trained staff and management team at Woodley Grange. Visiting my mother was like walking
into a hotel. We were always greeted smiles and warmth. No matter how busy the staff seemed to be, my mother was always treated with dignity, patience, kindness and compassion, which was reassuring and a great comfort to us. The facilities and environment are excellent, with so many varied activities organised by the social team.
We have always admired the way in which this care home is managed, no more so than during this harrowing time of lockdowns and distress. We are sure their excellent record of vigilance and care for their residents through this crisis will speak volumes. The staff at Woodley Grange will always remain our friends and have our immense gratitude.
Reply from Tania Walbanke, Accounts Assistant and Administrator at Woodley Grange

Dear Margaret,
Thank you for taking the time to leave such a lovely review. We are pleased to read that our services were as expected and that you will stay in touch. Our very best wishes to you.

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Review from R I (Son of Resident) published on 3 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff in the home all have a positive and friendly spirit and making it feel like home. The leaders and manager keep up to date and help me with discussions on care plans etc. The home is very clean and well decorated with great domestic, laundry and maintenance staff who feel part of the family.
Overall I have been delighted for over 2 years.
Reply from Tania Walbanke, Accounts Assistant and Administrator at Woodley Grange

Thank you for your kind words. We are thrilled to read that you feel the Home is positive and friendly making it a home from home environment.

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Review from D P (Son of Resident) published on 13 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Holistically, it would be difficult to find fault with any element of Woodley Grange. They make a difficult and emotionally upsetting time easier to deal with. Being attentive to personal needs and safety were/are reassuring and allowed for confidence to be regained. NB. This stay was for a short 'respite'
period, funded by LA and we have difficulty assessing the "value for money" aspect.
Reply from Tania Walbanke, Accounts Assistant and Administrator at Woodley Grange

We are so pleased that you have been happy with our services and that we were able to support both yourself and your loved one at a difficult time. We appreciate your feedback.

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Review from J B (Daughter of Resident) published on 11 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all so caring and kind. The care is wonderful and I cannot fault anything. Everyone is encouraged to join into so many, lovely activities, and enjoy some great entertainment with visiting singers, animals, young children etc. There are so many things to enjoy.
Reply from Tania Walbanke, Accounts Assistant and Administrator at Woodley Grange

Thank you for your lovely feedback, we always really appreciate knowing how relatives of our residents see our Home through their eyes. We are glad you are happy with our services.

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Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for Woodley Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.887 for Woodley Grange is calculated as follows: ( (184 Excellents x 5) + (15 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 203 Ratings = 4.887
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodley Grange is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (21)

Meet the Team (5)

Loraine

Loraine Tabbner

Job Title: Manager Joined: 2015

Loraine joined Woodley Grange in May 2015 as our Head of Care. She achieved her QCF Level 3 in Health and Social Care in 2018 and has since pursued further qualifications, including obtaining her Level 5.


Additionally, Loraine has undergone training in the 6 steps of End of Life Care and Champion Other Carers.


Loraine always goes above and beyond to take great care of our residents and their families. Her passion and dedication led to her well-deserved promotion to Manager in December 2023.


Loraine has 2 children, 2 grandchildren and a beautiful dog called Ollie, and adores them all. She enjoys football, walking and eating out.

Rebecca

Rebecca Newton

Job Title: Head Of Care

Rebecca, known to us as Becky, is highly experienced with 16 years in the care industry. Since joining Woodley Grange in 2017 as a carer, she has progressed to Senior Care Team Manager and is now Head of Care.


Becky has completed her L5 Diploma in Health and Social Care. She has also taken on the role of End of Life champion for the home.


Becky loves animals and is kept very busy in her spare time with her 3 lovely children, her dog called Dave, a cat named Tilly, as well as 2 rabbits and 2 hamsters.

Anne

Anne Miller

Job Title: Accounts Joined: 2007

Anne joined Homes as our bookkeeper in 2007 making a change from working for engineering and construction companies.


Anne enjoys the Home and the company of the residents and often stays on into the evenings for a chat. She relishes learning snippets of unofficial first-hand history.


County walks have always been her pastime and she regularly takes one of the scenic routes commuting to and from Woodley Grange.

Andrew

Andrew

Job Title: Maintenance Manager Joined: 2024

With over 20 years of experience as a painter and decorator, Andrew brings a wealth of knowledge and expertise to his role. He is committed to maintaining the highest standards of upkeep and safety, ensuring that our residents enjoy an outstanding living environment.


As a dedicated family man, he cherishes spending time with his two children and two dogs. In his spare time, Andrew is a martial arts enthusiast and enjoys cycling to stay active and fit. He also has a love for sci-fi, playing the drums, and rocking out to heavy metal music.

Terri

Terri

Job Title: Activities Coordinator Joined: 2024

Terri Chadwick joined Woodley Grange as our fantastic Activities Coordinator in May 2024.


She studied Business, Leisure and Tourism Management and brings this valuable experience to her role, creating fun and engaging leisure activities that are a big hit with our residents.


Terri lives locally in Romsey and was brought up in Totton. In her spare time, she enjoys going swimming and spending time with her friends and family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodley Grange to verify any information. View our terms and conditions. Woodley Grange has an Enhanced Service - more info.