Fosse House

Quantum Care Ltd, Ermine Close, St Albans AL3 4LA
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7.5 49 Reviews
  • Fosse House, St Albans
Fosse House is located in St Albans, a short distance from Verulamium Park, St Albans Abbey and the nearby city centre. The home is ideally situated for nearby bus routes and local main roads and motorways.

Purpose-built, Fosse House provides residential and dementia care, as well as respite and short-stay breaks for those in need. Fosse House also includes a Q Club day care centre for people living in the local community who are looking for some support while remaining independent.

Fosse House features a variety of communal areas, including cosy corners, inviting lounges, dining rooms and more. The beautifully landscaped gardens include a number of patios and seating areas along various walkways and is the perfect place to relax during the warmer months.

All of the bedrooms within the home are fully furnished with en-suite facilities while the rooms in the home's extension also include a shower. Each bedroom benefits from wi-fi connectivity, a nurse call system as well as a television.

Fosse House has a designated activities worker who plans a range of activities and events for residents to enjoy, including arts and crafts, light exercise, entertainment, days out and much more so there's always something to get involved in.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1391

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.

These prices are only a guideline, please contact Fosse House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kelly Krellin (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (81)
  • Single Rooms with Ensuite Wet Room (20)

Visiting

  • Open visiting hours

Parking

  • On-site parking available

Fosse House Reviews (49)

7.5

Fosse House has a Review Score of 7.5 (7.456) out of 10, based on 4 reviews in the last 2 years.
Over all time Fosse House has 49 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Fosse House
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Review from Jacqueline R (Daughter of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found Fosse House clean and tidy, with the staff friendly and helpful. Wherever we go into the home, the staff all know my mother and stop to have a few words with her. My mother has no complaints about the food, and it is nice that they can either go to the dining room or eat in their
own room. Overall, we are very happy with the care she is receiving.
Reply from Debbie Gilard, Head of Corporate Services at Fosse House

Thank you so much for your kind review. We're delighted to hear that you've found Fosse House to be clean and welcoming, and that our team has made a positive impression with their friendliness and attentiveness. It's lovely to know your mother feels well cared for and enjoys the flexibility with mealtimes. We truly appreciate your feedback and are so pleased that you and your family feel happy and reassured with the care she is receiving.

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Review from J W (Daughter of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both my sister and myself have been very happy with the care my mother receives. The staff are approachable and I know my mother feels comfortable and enjoys the meals.
Reply from Debbie Gilard, Head of Corporate Services at Fosse House

Thank you so much for taking the time to write your review. We are really pleased to hear that both you and your sister are very happy with the care your mother receives at Fosse House. It is also lovely to hear that the team are approachable and that mum feels very comfortable at the home. We will pass on your comments to the care team and also to the catering team to let them know that their meals are much enjoyed. Thank you again for your very kind words.

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Review from Peter S (Son of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been a resident at Fosse House since December 2024. At what was a very difficult time for her and the family, was made so much easier, by the kindness and compassion of all the staff and management there. Nothing was too much trouble, everyone had time for mum and us, no matter how busy
they were.


We especially love hearing the laughter and seeing the happy faces of the residents and carers who always seemed to be around. At what can be a very trying time for families, it was such a relief to find a place that treated the residents and families with respect and in such a caring way. We found the facilities and food to be first-class and varied, mum enjoys it all. We would happily recommend Fosse House to any family who find themselves on this difficult journey. Our fondest love and thanks to all at Fosse House.

Reply from Jo Currell, Marketing and Event Co-ordinator at Fosse House

We're thrilled to hear your positive experience at Fosse House. Creating a nurturing and supportive environment where residents can feel valued and respected is our ultimate goal.

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Review from V R (Sister of Resident) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The receptionists are always bubbly, happy and welcoming, majority of the staff are excellent. The buildings and grounds are well-maintained, there are accessible gardens for warm days which are pleasant and inviting. It differs from day to day from the smell which can be off-putting. I noticed from
the pictures, which are on social media, my brother does not seem to be included in activities. Surprisingly and shocking is the letdown of these prepared meals, they are inedible or not cooked thoroughly, disappointing.
Reply from Debbie Gilard, Head of Corporate Services at Fosse House

Thank you so much for taking the time to review Fosse House, and for your comments about the excellent staff and the well-maintained and inviting building and grounds. We pride ourselves on offering an high quality service at the home and can only apologise that your experience has not always been the case. I understand that the team have been in touch with you directly to discuss the concerns you have raised.

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Review from Raj R (Resident) published on 31 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The treatment of residents is of the highest order. My needs are fully met, especially the care and effort by management to cater for my social and dietary requirements (I am Asian). The management have ensured that I get Asian meals, Asian church visits and even Asian musical sessions. Generally, I
feel very secure and at home at this care home. Evening activities are ok, but somewhat limited, although board games are supplied.
Reply from Deborah Yadev, Marketing Manager at Fosse House

Thank you for your comment. We are delighted to have you stay with us here at Fosse House. Wishing you a wonderful day!

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Review from R S (Son of Resident) published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been very well cared for during what has been a difficult transition from independent living to residential care. During this period his physical health has improved due to a greater level of activity within the home. The care team look after him well.
Reply from Deborah Yadev, Marketing Manager at Fosse House

Moving from an independent lifestyle to being in residential care is not the easiest thing for everyone. We are happy to hear our support has helped your father and the family with this move. If we can ever support you better, let us know. Have a lovely day!

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Review from Peter F (Husband of Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife had stayed several times in Fosse House, both for convalescence and to allow me respite from home care. Experience of the care and activities provided for my wife during these short periods of residence left me and our two sons in doubt that my wife should become a resident in September 2019.
She has been diagnosed with Alzheimer's disease and was therefore admitted as requiring dementia care. She consistently received appropriate care and stimulation up to her death on 21/12/22.
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Review from J R (Goddaughter of Resident) published on 9 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fosse House is a very welcoming care home. The staff are very friendly. Residents are well taken care of. All their dietary needs are met. They get regular drinks and medication, and if they need any health support, a doctor will be contacted. They communicate well with relatives and are always obliging.
The hygiene levels in the home are good, and residents are kept clean and tidy.
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Review from Peter W (Son of Resident) published on 30 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Throughout the last few very difficult months as my mother gradually faded away all the care team staff and managers have been thoughtful and sensitive in dealing with her last moments. Also looking after my father (also a resident at Fosse). Ensuring he was given all he needed support wise to deal
with very sad circumstances and then trying to lift him up again whenever or got too much.
Which meant I was able not to worry about him on top of my own sadness
a great relief.
Reply from Deborah Yadev, Marketing Manager at Fosse House

Thank you for taking the time to send us this heartfelt review of Fosse House. We are there for the family whenever you need us, stay well and keep safe.

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Review from Fiona E (Daughter of Resident) published on 25 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fosse House is such a lively place, where residents can feel at home! It's bright and spacious with an in-house cafe. Quite honestly I don't know what I would do without it! Mum loves the coffee there and the music and decorations make them all feel happy and relaxed. We often have a sing-along all
together. The activities are brilliant. The staff work so hard at keeping them occupied. My mum loves playing oomph! plus exciting things are being planned. Mum is very settled there, for her it's home. We are very happy to know she is in this caring environment.
Reply from Deborah Yadev, Marketing Manager at Fosse House

Thank you very much for taking the time to review our wonderful Fosse House, we are really proud of this home. and the staff are very thankful for your kind comments. Have a lovely day!

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Review from D M (Daughter of Resident) published on 14 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at Fosse house are very friendly and helpful. My mum is well cared for and the staff are good at communicating her needs. The activities that I have attended are lovely the singing on a Sunday morning and the namaste room is nice. I hope to see some more activities when visiting. I think Fosse
House is a lovely place with very caring staff I am always made to feel welcome.
Reply from Deborah Yadev, Marketing Manager at Fosse House

Good day and thank you very much for the lovely review of our home, we are especially proud of Fosse House and the amazing team.
I am happy to hear your mother is enjoying her stay and you were able to participate in some of our activities.
Stay well and have a lovely day.

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Review from P G (Daughter of Resident) published on 10 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would just like to say that I have found the general care here very good. However, the care given by one staff member has been excellent - encouraging my mum to have a shower/strip wash and therefore making her feel better, taking the time to explain to her what is going on and why. The other person
who also needs praise is the person in charge of entertainment - great commitment.
Reply from Deborah Yadev, Marketing Manager at Fosse House

Thank you very much for your very kind words of encouragement. The team at Fosse House are very energised and hands on in their approach to care and will continue to encourage and support as much as we can.
Have a lovely day,

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Review from Annette S (Daughter of Resident) published on 3 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been at Fosse House for a few months now and seems content. The social spaces are homely and personalised with photos and mementoes for the residents. I feel comfortable that my mother is being looked after well and is secure. As a visitor, I particularly like the cafe as a facility. The
way my mother has settled in reassures me that Fosse House is the right choice for us as a family.
Reply from Deborah Yadev, Marketing Manager at Fosse House

You are very kind to send us this review, we are extremely proud of our team at Fosse house and hearing these words you have written assures us. You mother is an amazing woman and we treasure our time with her, if we can support in any other way please let us know. Have a lovely day.

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Review from Brain A (Friend of Resident) published on 22 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always had friendly and helpful treatment in reception and from care staff. I am a military pensioner and aware of good services from many years in service mess accommodation, initially in many countries where there was a British presence. I enjoy every visit to the person who is quite aged.
Reply from Deborah Yadev, Marketing Manager at Fosse House

Thank you so very much for the lovely review, we try our best to support our residents, their friends and families. Congratulations and thank you for serving our country.
Have a lovely day.

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Review from Wendy P (Daughter of Resident) published on 15 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mum has had from everyone at Fosse House has been exceptional. I am kept up to date at all times of her progress and the care she is receiving. I am so pleased that her time here has been happy and comfortable.
Reply from Deborah Yadev, Marketing Manager at Fosse House

Good day, and thank you for the amazing review, we are happy to know the value we have brought to your mum and the family, have a lovely day.

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Review from F H (Husband of Resident) published on 7 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one two years ago I have been treated with the utmost respect by all that I have communicated with and my wife seems to love all the staff around her.
Reply from Deborah Yadev, Marketing Manager at Fosse House

Good day, and thank you for the lovely review of our home. We are really proud of our team here and we try every day to show genuine love and respect to all our amazing residents. Have a lovely day!

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Review from T J (Daughter of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely wonderful couldn't be happier with the care my mum receives here.
Reply from Deborah Yadev, Marketing Manager at Fosse House

Good day and thank you for the review, we are extremely proud of the team at this home and hearing that your mother is happy here brings happy emotions to us all. Have a lovely day!

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Review from Sally C (Daughter of Resident) published on 22 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The wonderful staff at Fosse House Care Home came to my family's rescue at a dark moment when we were at a cross point with caring for my mother's dementia. She had fallen in hospital, we had to find a home for her. Fosse House sorted all the immediate problems, settling Mum in within four hours.
We
are deeply grateful for their wonderful care.
Reply from Deborah Yadev, Marketing Manager at Fosse House

Good day and thank you for the review, we are happy to hear you are satisfied with the level of care and support received. If we can assist in any other way let us know. Have a lovely day!

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Review from David J (Resident) published on 6 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
it was my first Christmas, I was led to believe that it was going to be all jolly and fun with a proper dinner, with all the trimmings. In our dining room it was just me and one other, I thought the residents would be together but no, we had a cracker, no decorations. Back to the food, I could hardly
call a Christmas dinner, no Christmas pudding. In all, it was very dull, not even some music. All very poor.
ps. the new jug and glass is ridiculous, why? That must have cost a lot for all of us, waste of money.
Reply from Deborah Yadev, Marketing Manager at Fosse House

Good day and thank you for the review, we are really sorry that your experience over the holiday season was not as festive as it could have been. Over the December period, we experienced many changes in care home regulations from the Government and some of these may have affected visiting and residents and staff proximity to each other. We are really sorry, please allow us an opportunity to make this right, speak with a member of the team anytime. Have a lovely day!

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Review from J H (Respite Resident) published on 6 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff very helpful and pleasant, making staying here very pleasant.
Reply from Deborah Yadev, Marketing Manager at Fosse House

Good day and thank you for the splendid review, keep well and have a lovely day!

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Current Review Score: 7.5 (7.456)

Overview of Review Score

The Review Score of 7.5 (7.456) out of 10 for Fosse House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.0 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.4 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.021 for Fosse House is calculated as follows: ( (14 Excellents x 5) + (23 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 47 Ratings = 4.021
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.435 Points relating to the number of positive Reviews for Fosse House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2. 3 Positive Reviews ÷ 16.2 = 0.185
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (4)

Kelly

Kelly Krellin

Job Title: Home Manager

I am the Home Manager and I oversee the running of the home, ensuring the residents’ needs are met and maintained to the highest standard.


I have over 14 years of experience in care.  I am a very organised and approachable individual and always give 100% in everything that I do. I am dedicated, friendly and understanding.


My qualifications include NVQ Level 2 and 3 in Health and Social Care, Accredited Medication, Reach Development Programme and A1 Assessor.


I enjoy making our residents' lives happy and comfortable, I like to know that I have made a positive difference to people’s lives.

Paul

Paul Purdelea

Job Title: Deputy Home Manager Joined: 2024

With over ten years of experience in the care sector, I have been a dedicated member of the team at Fosse House for the past eight years, currently serving as Deputy Manager. My role involves overseeing care plans, medication management, and daily operations to ensure residents receive high-quality, person-centred care. I work closely with staff, residents, and families to maintain a supportive and compassionate environment, ensuring the well-being of everyone in our care. Committed to continuous improvement, I lead by example, fostering teamwork and adapting to challenges to enhance service delivery and staff development.

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Desi Petrova

Job Title: Housekeeping Manager

Keeping the team of Housekeepers running as it should is the Housekeeping Manager. Supervising and organising their teams is just part of it as these Managers work alongside them to keep the home clean and inviting. The comfort of residents is the most important thing to our Housekeeping Managers which is why they work so hard to create an environment in which residents can’t help but feel at home. Multi-tasking and communication skills are some of the most important of the Housekeeping Manager’s qualities as they and their team create a home where residents’ dignity is never compromised and independence is always encouraged. Our Housekeeping Managers ensure that all areas of our home are safe, clean, well maintained and presented in a way to create a warm and homely environment. They have an important role in maintaining our infection, prevention and control standards to make sure our residents stay well.

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Mark Flanagan

Job Title: Chef Manager

As the Chef Manager, I organise all aspects of the catering operation, providing a safe, nutritious, quality service to our residents using freshly produced food.


I lead our kitchen team to provide a good variety of food to the highest standards, using the best hygiene practices.


I interact with the residents on a regular basis to help create a warm and friendly atmosphere and gather feedback on their dining experiences.


Using my 19 years of culinary experience and the feedback received, I create menus to suit the residents tastes and needs, ensuring that meal times are one of the highlights of their days.

Frequently Asked Questions about Fosse House

What types of Care is Fosse House registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Fosse House have?

There are 81 Single Rooms.

What are the Facilities & Services at Fosse House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Fosse House to the centre of St Albans?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fosse House to verify any information. View our terms and conditions. Fosse House has an Enhanced Service - more info.