Heath Lodge

Always found the staff helpful, pleasant and kind. Our friend has settled in well and is quite secure here. He loves the food, the company etc.

Very friendly staff nothing too much trouble. Mother-in-law thinks the staff are great.

My father-in-law has now been in Heath Lodge for the last 4 months. I find the management and staff very helpful and friendly, nothing seems to be a problem for them. My father-in-law is always clean shaven, clean clothed and most importantly to us is that he is happy. I would definitely recommend Heath Lodge.

When I go to see my grandpa he is always well looked after and all carers are looking after him and getting him food and drink. They are always making him look presentable. Staff are very friendly and I think they do a tremendous job.

Although my father has only been attending for short while at the moment. From Day 1 have been impressed at the professional, compassionate staff and management of the care they give to all the residents. Nothing is a problem and feel at ease that my father's ongoing needs are being attended to. 5 Star.

From the first visit not only was my grandmother made to feel welcome and at home but the family was as well. The way the staff have looked after her through this emotional time has been faultless. I cannot thank them enough.

Mum seems to be very content and well looked after and I find all the staff very friendly and helpful at all times.

The staff look after my dad really well. I would recommend this home.

They look as though they care very much about the happiness of the residents.

The staff are wonderful from management right down to care staff. His medical care is all taken care of which takes away the stress and worry. I’ve never seen him without a drink or biscuit/cake, they are so caring.

I would highly recommend Heath Lodge and would like to reiterate the staff are fantastic, it really is like one big family.

The general turn over of staff is a worry but have never found cause to be concerned with the care given to residents. Home is very much cleaner than it has been in the past and smells a lot fresher. Would like to see key workers assigned to residents so you have a direct contact when calling for updates. Rooms need to be re-decorated and made more personalised. Tighter control of residents laundry needs to be addressed. Overall never had any concerns about the care given to my mother-in-law.

Whenever I visit the home I am impressed by the care and genuine affection given by the staff to my mother. She also appears to receive excellent medical care when needed. I have the impression my mother is happy here.

Heath Lodge staff were caring and professional, but I cannot give Gold Care Homes a good review because their head office overrode their manager's promise to us.

I visited my aunt on April 15th. In all the years she has been a resident I have never seen her so happy and she communicated with me. It was an absolute delight. The team who look after her were amazing - so polite and understanding. I cannot praise you all enough. Thank you. Heath Lodge, I applaud you in bringing this home up to scratch.