Heath Lodge

Danesbury Park Road, Welwyn AL6 9SN
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9.8 143 Reviews
  • Heath Lodge, Welwyn
Sharing grounds with Autumn Vale, Heath Lodge is a period Tudor style residential and nursing care home set in stunning landscaped gardens in Welwyn. Heath Lodge offers first class care for residents. Each resident enjoys unique, personalised care, built around them and designed to make their stay at the home as enjoyable and fulfilling as possible.

Contact the home for information and you’ll find a huge range of facilities on offer, including hairdressing facilities, chiropody, dental/eye care as well as a host of social activities to keep residents busy.

'It’s what’s inside that counts' is what's important about care homes, and what people love about Heath Lodge. Care workers are the heart of the business. Heath Lodge has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents' home.

The home's mission is to enhance the lives of residents in their care by bringing them joy, happiness and fulfilment, by providing the highest quality of care and services, whilst always striving for excellence.

Residents will also benefit from:

-        Sensory Garden
-        Country location
-        Modern Bedroom Furniture
-        Single or Double
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Care Provided by Heath Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1500
  • Self-Funded Residential Dementia Care: £1500 – £1500
  • Self-Funded Nursing Care: £1600 – £1600
  • Self-Funded Nursing Dementia Care: £1600 – £1600
  • RESPITE Self-Funded Residential Care: £1700 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Nursing Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1800

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Heath Lodge to find out the exact price for your requirements.

Contact Heath Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Heath Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Mihaela Constantinescu (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (67)
  • Single Rooms with Ensuite Wet Room (67)

Visiting

  • No restricted visiting hours
    weekend visit- allowed

Parking

  • Parking spaces available

Heath Lodge Reviews (143)

9.8

Heath Lodge has a Review Score of 9.8 (9.798) out of 10, based on 61 reviews in the last 2 years.
Over all time Heath Lodge has 143 reviews.

Overall Experience
  • 105
  • 33
  • 4
  • 1
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Date Published
  • 143
  • 13
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  • 61
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Reviewer Connection to Heath Lodge
  • 49
  • 33
  • 9
  • 7
  • 6
  • 5
  • 5
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 143, showing 121-140
Review from D M (Daughter of Resident) published on 1 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers have dealt with my father on his good days and bad days and I'm very grateful for their support - not only for my father but my mother.
Reply from Melissa Lawerence, Marketing Coordintaor at Heath LodgeLovely review, thank you for sharing!
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Review from C J (Son of Resident) published on 28 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Came in to see Dad today and immediately noticed a difference. The decoration was always clean and tidy but there are now some nice homely touches. Ornaments on the wall, vases, wallpaper, etc. Not tacky but tastefully done! Residents are always given great care, now it's like walking around dad's
home. Which of course it is! A year in and dad is as happy as ever. Well done Heath Lodge.
Reply from Melissa Lawerence, Marketing Coordintaor at Heath LodgeWe're thrilled to hear such great feedback - thank you for your compliments.
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Review from M B (Son of Resident) published on 25 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was admitted to Heath Lodge early December 2018 as she now needs 24-hour care. I am pleased to report that the management and staff have made a great deal of effort in caring for her and helping her settle into her new home.
Reply from Melissa Lawerence, Marketing Coordintaor at Heath LodgeThank you for your kind review.
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Review from M G (Daughter-in-law of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I knew the care home was taking good care of my relative when she told me she was very happy in the home. Even though she had dementia she was aware enough to know the staff were loving and kind. She had her 100th birthday at the home and it was lovely - telegrams, balloons, lovely cake and an entertainer
who held her hand and sang to her. She loved it. Thank you Heath Lodge staff for all your love and kindness towards my loved one.
Reply from Dalbir Jangra, Head of Marketing and Communications at Heath LodgeThank you for your kind review.

Best
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Review from Veena D (Daughter of Resident) published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with Heath Lodge care home was one of very good. Very helpful and friendly staff. My dad was very happy with all the care given to him. The atmosphere here was so warm and caring. Thank you to all at Heath Lodge for their high standards.
Reply from Dalbir Jangra, Head of Marketing and Communications at Heath LodgeHi Veena,

Thank you for your kind review.

Best wishes.
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Review from D N (Sister-in-law of Resident) published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister-in-law has been in Heath Lodge for 3 years. She loved the home and all the carers, last week she died and all the staff went above and beyond to help make my life easier. You are very lucky to have such caring wonderful people working for you.
Reply from Dalbir Jangra, Head of Marketing and Communications at Heath LodgeHi Doreen,

Your sister in law is sadly missed - thank you for leaving a positive review.

Thanks.
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Review from Gareth E (Brother of Resident) published on 30 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the care given to be excellent. The staff take time to communicate effectively and are welcoming to relatives and thoughtful with residents.
I would not hesitate to recommend this facility to friends and family.
Reply from Melissa Lawerence, Marketing Coordintaor at Heath LodgeWonderful comment! We appreciate your feedback and kind words- Best regards.
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Review from Kenneth B (Son of Resident) published on 15 October 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Generally, I am happy with the care given, however, because of my mother's condition she is unable to make use of any activities and is alone in her room all day.
She also often has a long wait to be hoisted on to the toilet due to the lack of available/free staff, the hoist often resulting in torn
clothing as well as discomfort. Her main complaint, however, is the choice and quality of the food.
Reply from Melissa Lawerence, Marketing Coordintaor at Heath LodgeHello Kenneth, I would first like to mention that we really appreciate your honest feedback. We have raised your concerns to our regional and quality managers who will look into your concerns in further depth. We have started looking into activities that your mother can participate in either on her own or with other residents, depending on the circumstance. All residents have key workers which is to enable positive regular relationship building. We have regular resident feedback sessions, our last session took place in March 2018. In these sessions, we discuss what more we can do for our residents, then begin to implement the ideas into reality. We would like you to attend our upcoming feedback session which will be Thursday 22nd November 2018. Your involvement can shape and create a positive experience for your mother. We would like to hear your ideas. We value your opinion and look forward to seeing you there.
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Review from Rowland E E (Friend of Resident) published on 15 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our friend is very happy here and the staff have been excellent in helping him feel at home. The staff are very caring and nothing stops them in giving sensitive care.


We appreciate that the home has helped our friend settle down and not be worried with the day to day challenges of caring for himself.


Big

thanks to all the staff.
Reply from Melissa Lawerence, Marketing Coordintaor at Heath LodgeFantastic review, thank you for your kind comments, we appreciate the feedback. Kind regards.
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Review from Barbara E (Friend of Resident) published on 15 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always found the staff helpful, pleasant and kind. Our friend has settled in well and is quite secure here. He loves the food, the company etc.
Reply from Melissa Lawerence, Marketing Coordintaor at Heath LodgeHello Barbara, we are very pleased with your response. Thank you for taking the time to review us. We really appreciate your feedback, kind regards.
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Review from James S (Son-in-law of Resident) published on 9 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly staff nothing too much trouble. Mother-in-law thinks the staff are great.
Reply from Melissa Lawerence, Marketing Coordintaor at Heath LodgeWe are thankful for your review and your kind comments - Many thanks.
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Review from Gillian R (Daughter-in-law of Resident) published on 5 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father-in-law has now been in Heath Lodge for the last 4 months. I find the management and staff very helpful and friendly, nothing seems to be a problem for them. My father-in-law is always clean shaven, clean clothed and most importantly to us is that he is happy. I would definitely recommend Heath
Lodge.
Reply from Melissa Lawerence, Marketing Coordintaor at Heath LodgeGreat feedback! We are grateful for your kind review, thank you.
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Review from E H (Granddaughter of Resident) published on 5 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I go to see my grandpa he is always well looked after and all carers are looking after him and getting him food and drink. They are always making him look presentable. Staff are very friendly and I think they do a tremendous job.
Reply from Melissa Lawerence, Marketing Coordintaor at Heath LodgeFabulous feedback, thank you for your kind words - it is appreciated.
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Review from Dennis D (Son of Resident) published on 2 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my father has only been attending for short while at the moment. From Day 1 have been impressed at the professional, compassionate staff and management of the care they give to all the residents. Nothing is a problem and feel at ease that my father's ongoing needs are being attended to. 5 Star.
Reply from Melissa Lawerence, Marketing Coordintaor at Heath LodgeFantastic review! We love hearing back from you, your opinions and suggestions. Thank you for rating us as excellent, all staff and management will be very happy to know they are doing a superb job looking after your relative. - Kind regards.
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Review from Charlie U (Grandson of Resident) published on 24 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first visit not only was my grandmother made to feel welcome and at home but the family was as well. The way the staff have looked after her through this emotional time has been faultless. I cannot thank them enough.
Reply from Melissa Lawerence, Marketing Coordintaor at Heath LodgeThank you, Charlie, for a wonderful review, we really appreciate your feedback, and the staff would be very proud that they made a big impact on you and your relative - many thanks.
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Review from John T (Son of Resident) published on 24 September 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum seems to be very content and well looked after and I find all the staff very friendly and helpful at all times.
Reply from Melissa Lawerence, Marketing Coordintaor at Heath LodgeThank you for your great feedback. We really value it - many thanks.
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Review from T C (Daughter of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is lovely. My dad has been here a long time and I have always loved the home and the staff.
The staff look after my dad really well. I would recommend this home.
Reply from Melissa Lawerence, Marketing Coordintaor at Heath LodgeThank you Tonya for your kind words about our care home. We really appreciate your feedback- Many thanks.
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Review from Joy J (Daughter of Resident) published on 16 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very clean. The staff are friendly and very good at their job.
They do their best to make it a nice place for the residents to stay.
The staff are always there to update me on how my mother is.
They look as though they care very much about the happiness of the residents.
Reply from Dalbir Jangra, Head of Marketing and Communications at Heath LodgeThank you for your kind words. Happy to hear your thoughts on any improvements you can recommend. Best.
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Review from Wendy (Daughter of Resident) published on 14 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is a permanent resident at Heath Lodge and I’ve never seen him smile so often.
The staff are wonderful from management right down to care staff. His medical care is all taken care of which takes away the stress and worry. I’ve never seen him without a drink or biscuit/cake, they are so caring.


I

would highly recommend Heath Lodge and would like to reiterate the staff are fantastic, it really is like one big family.
Reply from Dalbir Jangra, Head of Marketing and Communications at Heath LodgeDear Wendy,

Thank you for your kind words. Your father is a pleasure to look after.
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Review from Dawn G (Daughter-in-law of Resident) published on 7 March 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
The general turn over of staff is a worry but have never found cause to be concerned with the care given to residents. Home is very much cleaner than it has been in the past and smells a lot fresher. Would like to see key workers assigned to residents so you have a direct contact when calling for
updates. Rooms need to be re-decorated and made more personalised. Tighter control of residents laundry needs to be addressed. Overall never had any concerns about the care given to my mother-in-law.
Reply from Dalbir Jangra, Head of Marketing and Communications at Heath LodgeHi Dawn,

Thank you for your review. Even though great effort has gone into improving Health Lodge, there are still areas we feel that require improvement. Your comments have been passed to senior management to discuss further.

Dalbir.
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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Heath Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 61 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.798 for Heath Lodge is calculated as follows: ( (577 Excellents x 5) + (100 Goods x 4) + (8 Satisfactorys x 3) + (8 Poors x 2) ) ÷ 693 Ratings = 4.798
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heath Lodge is based on 60 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 60 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jul 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Mihaela

Mihaela Constantinescu

Job Title: Care Home Manager

I am dedicated to bringing both experience and passion to my role as Home Manager at Heath Lodge. I take great pride in creating a safe, supportive, and positive environment for both residents and staff. My focus is always on delivering high-quality care, fostering a strong team culture, and ensuring the well-being of everyone in our home.


Please don’t hesitate to reach out. I’m always happy to help.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heath Lodge to verify any information. View our terms and conditions. Heath Lodge has an Enhanced Service - more info.