
The attention to detail with personal care is amazing. Dad couldn't be in a better place.Gary C(Son of Resident/Service User)

I would recommend this home to anyone. Thank you and congratulations to all the staff.Maurice H(Husband of Resident/Service User)

He enjoy the food and was very comfortable in his spacious room.Christine H(Daughter of Resident/Service User)

The attention to detail with personal care is amazing. Dad couldn't be in a better place.Gary C(Son of Resident/Service User)

I would recommend this home to anyone. Thank you and congratulations to all the staff.Maurice H(Husband of Resident/Service User)

He enjoy the food and was very comfortable in his spacious room.Christine H(Daughter of Resident/Service User)

Sharing grounds with Autumn Vale, Heath Lodge is a period Tudor style residential and nursing care home set in stunning landscaped gardens in Welwyn. Heath Lodge offers first class care for residents. Each resident enjoys unique, personalised care, built around them and designed to make their stay at the home as enjoyable and fulfilling as possible.
Contact the home for information and you’ll find a huge range of facilities on offer,...
Care Provided by Heath Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 67 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.
The price(s) shown are provided by the care home. Contact Heath Lodge for full pricing details and T&Cs.
Contact Heath Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Gold Care Homes
- Private Owned
Person in charge
- Mihaela Constantinescu(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 3
Room Information
- Single Rooms (67)
- Single Rooms with ensuite Wet Room (67)
Visiting
- No restricted visiting hours weekend visit- allowed
Parking
- Parking spaces available
Heath Lodge Reviews (148)
Heath Lodge has a Review Score of 9.8 (9.820) out of 10, based on 47 reviews in the last 2 years.
Over all time Heath Lodge has 148 reviews.
My father had a nasty fall and was referred from A&E for some respite care to help him get back on his feet again. From the moment a place was found for him at Heath House the management and all their staff were absolutely wonderful. My father spent 3 weeks at Heath Lodge to get this mobility back and in that time he received excellent care and help with every need. All the staff, from management, nurses, carers and carers who served meals were all fantastic and friendly all the time. Thank you!
Wonderful feedback. Thank you for your thorough, detailed review and all of your kind words!
I was very pleased with the care given to my husband, who left comfortable and happy with the staff and surroundings. My thanks to all concerned for looking after him and welcoming in visiting family.
Great review, many thanks!
From the moment I walked through the doors, I was welcomed by the reception. I found everyone working here caring, helpful and efficient. Very impressed with the standard of care.
Great, thank you very much for your feedback!
We visited regularly during their stay and always felt welcome and never saw care levels fall.
I would recommend Heath Lodge to anyone who wants their loved ones to be safe and cared for when they can no longer manage this for themselves.
Wonderful! Thank you for your heartwarming review. Staff at Heath Lodge truly appreciate your kind words - Best Regards.
I cannot express my gratitude enough, this is a care home that truly lives up to the name. Management, nurses, all support staff, in fact, everyone I came into contact with was prepared to go the extra mile. The team on the Primrose unit, in particular, deserve medals for their unwavering care and good humour, always smiling and ready to chat. I saw them acting with kindness and respect with all their patients including some very confusing long term cases. My father was in the Primrose unit for three weeks of respite care after a fall. He arrived in a wheelchair but I’m happy and amazed to report that he left on his own two feet to continue his recovery at home... not many 91-year-olds get to do that. My humble thanks to everyone at Heath Lodge.
Thank you for your very positive feedback about Heath Lodge. The staff will be truly pleased to know that they are doing a fantastic job of looking after your Father - Wishing you the best.
The carers have dealt with my father on his good days and bad days and I'm very grateful for their support - not only for my father but my mother.
Lovely review, thank you for sharing!
Came in to see Dad today and immediately noticed a difference. The decoration was always clean and tidy but there are now some nice homely touches. Ornaments on the wall, vases, wallpaper, etc. Not tacky but tastefully done! Residents are always given great care, now it's like walking around dad's home. Which of course it is! A year in and dad is as happy as ever. Well done Heath Lodge.
We're thrilled to hear such great feedback - thank you for your compliments.
My mother was admitted to Heath Lodge early December 2018 as she now needs 24-hour care. I am pleased to report that the management and staff have made a great deal of effort in caring for her and helping her settle into her new home.
Thank you for your kind review.
I knew the care home was taking good care of my relative when she told me she was very happy in the home. Even though she had dementia she was aware enough to know the staff were loving and kind. She had her 100th birthday at the home and it was lovely - telegrams, balloons, lovely cake and an entertainer who held her hand and sang to her. She loved it. Thank you Heath Lodge staff for all your love and kindness towards my loved one.
Thank you for your kind review.
Best
My experience with Heath Lodge care home was one of very good. Very helpful and friendly staff. My dad was very happy with all the care given to him. The atmosphere here was so warm and caring. Thank you to all at Heath Lodge for their high standards.
Hi Veena,
Thank you for your kind review.
Best wishes.
My sister-in-law has been in Heath Lodge for 3 years. She loved the home and all the carers, last week she died and all the staff went above and beyond to help make my life easier. You are very lucky to have such caring wonderful people working for you.
Hi Doreen,
Your sister in law is sadly missed - thank you for leaving a positive review.
Thanks.
I would not hesitate to recommend this facility to friends and family.
Wonderful comment! We appreciate your feedback and kind words- Best regards.
She also often has a long wait to be hoisted on to the toilet due to the lack of available/free staff, the hoist often resulting in torn clothing as well as discomfort. Her main complaint, however, is the choice and quality of the food.
Hello Kenneth, I would first like to mention that we really appreciate your honest feedback. We have raised your concerns to our regional and quality managers who will look into your concerns in further depth. We have started looking into activities that your mother can participate in either on her...
Our friend is very happy here and the staff have been excellent in helping him feel at home. The staff are very caring and nothing stops them in giving sensitive care.
We appreciate that the home has helped our friend settle down and not be worried with the day to day challenges of caring for himself.
Big thanks to all the staff.
Fantastic review, thank you for your kind comments, we appreciate the feedback. Kind regards.
Always found the staff helpful, pleasant and kind. Our friend has settled in well and is quite secure here. He loves the food, the company etc.
Hello Barbara, we are very pleased with your response. Thank you for taking the time to review us. We really appreciate your feedback, kind regards.
Very friendly staff nothing too much trouble. Mother-in-law thinks the staff are great.
We are thankful for your review and your kind comments - Many thanks.
My father-in-law has now been in Heath Lodge for the last 4 months. I find the management and staff very helpful and friendly, nothing seems to be a problem for them. My father-in-law is always clean shaven, clean clothed and most importantly to us is that he is happy. I would definitely recommend Heath Lodge.
Great feedback! We are grateful for your kind review, thank you.
When I go to see my grandpa he is always well looked after and all carers are looking after him and getting him food and drink. They are always making him look presentable. Staff are very friendly and I think they do a tremendous job.
Fabulous feedback, thank you for your kind words - it is appreciated.
Although my father has only been attending for short while at the moment. From Day 1 have been impressed at the professional, compassionate staff and management of the care they give to all the residents. Nothing is a problem and feel at ease that my father's ongoing needs are being attended to. 5 Star.
Fantastic review! We love hearing back from you, your opinions and suggestions. Thank you for rating us as excellent, all staff and management will be very happy to know they are doing a superb job looking after your relative. - Kind regards.
From the first visit not only was my grandmother made to feel welcome and at home but the family was as well. The way the staff have looked after her through this emotional time has been faultless. I cannot thank them enough.
Thank you, Charlie, for a wonderful review, we really appreciate your feedback, and the staff would be very proud that they made a big impact on you and your relative - many thanks.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 January 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (18) & Events (0)
- 17 Jul 2026
Father’s Day gave us the perfect opportunity to celebrate the wonderful fathers and father figures who are part of our Heath Lodge family. It was a lovely afternoon that brought...
- 13 Jul 2026
At Heath Lodge Care Centre, International Nurses Day gave our wonderful residents the chance to say something they have wanted to for a long time… thank you. Rather than simply...
- 29 Apr 2026
Heath Lodge in Welwyn has been rated GOOD following its latest unannounced Care Quality Commission (CQC) inspection. The home received a GOOD rating across all five areas assessed: Safe, Effective,...
There are no upcoming events for Heath Lodge.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Gold Care Homes
- 28 Feb 2020Recipient: Gold Care Homes
- 03 Dec 2019Recipient: Gold Care Homes
Accreditations
There are no accreditations posted yet for Heath Lodge.
Meet the Team (1)

I am dedicated to bringing both experience and passion to my role as Home Manager at Heath Lodge. I take great pride in creating a safe, supportive, and positive environment for both residents and staff. My focus is always on delivering high-quality care, fostering a strong team culture, and ensuring the well-being of everyone in our home.
Please don’t hesitate to reach out. I’m always happy to help.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heath Lodge to verify any information. View our terms and conditions. Heath Lodge has an Enhanced Service -more info.