Heath Lodge

Danesbury Park Road, Welwyn AL6 9SN
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9.8 143 Reviews
  • Heath Lodge, Welwyn
Sharing grounds with Autumn Vale, Heath Lodge is a period Tudor style residential and nursing care home set in stunning landscaped gardens in Welwyn. Heath Lodge offers first class care for residents. Each resident enjoys unique, personalised care, built around them and designed to make their stay at the home as enjoyable and fulfilling as possible.

Contact the home for information and you’ll find a huge range of facilities on offer, including hairdressing facilities, chiropody, dental/eye care as well as a host of social activities to keep residents busy.

'It’s what’s inside that counts' is what's important about care homes, and what people love about Heath Lodge. Care workers are the heart of the business. Heath Lodge has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents' home.

The home's mission is to enhance the lives of residents in their care by bringing them joy, happiness and fulfilment, by providing the highest quality of care and services, whilst always striving for excellence.

Residents will also benefit from:

-        Sensory Garden
-        Country location
-        Modern Bedroom Furniture
-        Single or Double
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Care Provided by Heath Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1500
  • Self-Funded Residential Dementia Care: £1500 – £1500
  • Self-Funded Nursing Care: £1600 – £1600
  • Self-Funded Nursing Dementia Care: £1600 – £1600
  • RESPITE Self-Funded Residential Care: £1700 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Nursing Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1800

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Heath Lodge to find out the exact price for your requirements.

Contact Heath Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Heath Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Mihaela Constantinescu (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (67)
  • Single Rooms with Ensuite Wet Room (67)

Visiting

  • No restricted visiting hours
    weekend visit- allowed

Parking

  • Parking spaces available

Heath Lodge Reviews (143)

9.8

Heath Lodge has a Review Score of 9.8 (9.798) out of 10, based on 61 reviews in the last 2 years.
Over all time Heath Lodge has 143 reviews.

Overall Experience
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  • 4
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Date Published
  • 143
  • 13
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  • 61
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Reviewer Connection to Heath Lodge
  • 49
  • 33
  • 9
  • 7
  • 6
  • 5
  • 5
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
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Total of 143, showing 101-120
Review from Sandra H (Daughter-in-law of Resident) published on 7 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What can I say, but on arrival you are always greeted with a smile and hello while my mother-in-law was there she was treated extremely well. She was a very strong-willed, stubborn lady but they dealt with her letting her try and do things beyond her capabilities. All staff are friendly, caring, hardworking
and cheerful in what is a very hard environment to be in, most of the residents are challenging to say the least (I have seen many times) but their patience is faultless. Thank you to all the staff I will miss them.
Reply from Jemar Legister, Marketing Associate at Heath LodgeThank you for leaving such a position review. We are thrilled to know that you’re pleased with the quality of care that is provided at Heath Lodge Care Home. Our hardworking staff at Heath Lodge always strive to ensure all residents are safe and well cared for. Thank you and stay safe.
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Review from F W (Daughter of Resident) published on 28 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been having respite care and love whilst we did work on her house. She was welcomed and made to feel secure and safe. The cheerful and helpful staff met all her needs with care and compassion. I am very grateful to everyone at the home.
Reply from Alison Foreman, Director of Sales and Marketing at Heath LodgeThank you for your review. Your comments about feeling 'safe and secure' are the most important to us, at this time. Also, thank you for recognising the staff team, everyone works so hard to be welcoming and compassionate to each individual circumstance. We do appreciate your positive feedback.
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Review from V P (Sister of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good all round.
Reply from Alison Foreman, Director of Sales and Marketing at Heath LodgeWe very much appreciate your 5* review. Thank you for taking the trouble of sharing your feedback regarding the care and services of our home. Kind regards.
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Review from D T (Daughter of Resident) published on 21 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Heath Lodge for five years now and I couldn't have chosen a better home. My mum has been so well looked after, always fed, watered, clean and gets great support from all staff.
Reply from Alison Foreman, Director of Sales and Marketing at Heath LodgeThank you for your review. So good to hear you say 'I couldn't have chosen a better home'. That comment will do much to give peace of mind to others who are searching for care for a loved one. Kind regards
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Review from G A (Son of Resident) published on 17 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff.
Good entertainment.
Reply from Alison Foreman, Director of Sales and Marketing at Heath LodgeThank you for your review, the team will be very pleased to hear your feedback! Kind regards
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Review from L G (Daughter of Resident) published on 30 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is very happy here, and she is well cared for. All the staff are extremely helpful and caring. Her care is first class, and it has given me peace of mind for her security and wellbeing. Thank you.
Reply from Alison Foreman, Director of Sales and Marketing at Heath LodgeThank you very much for taking the time to review Heath Lodge, the staff will be 'over the moon' to know that you have recognised their determined efforts to deliver the very best care possible. Kind regards.
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Review from G V (Son of Resident) published on 11 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's been here for about five years, and throughout that time, I have been impressed by the level of care she has received. I have generally been pleased with the quality of the staff, most of them have been well suited to the jobs that they do. Thank you so much for your love and support of my mum.
Reply from Sym Jaj, Senior Marketing Executive at Heath LodgeHi Gary, what a lovely review. Thank you for taking the time to send us your positive feedback. We're really pleased that you are impressed by the quality of care your mother has been receiving. We're very proud of our front-line teams, and Heath Lodge continues to surpass expectations.
Wishing you good health.
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Review from M L (Son of Resident) published on 12 March 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I reported a TV fault in my father's room and provided feedback on why he might be suffering from constipation (not drinking enough water or eating sufficient roughage/vegetables). A staff member scribbled down a message on a desk calendar - not very professional. Staff always seemed rushed, especially
management. The doctor and other non-British care staff fully understand the cultural heritage of residents and are able to support them in this regard.
Reply from Melissa Lawerence, Marketing Coordintaor at Heath LodgeThank you for your review, we're sorry your experience at our care home was negative. We have informed the Care Home Manager who will be in contact with you regarding your review - best regards.
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Review from L A (Daughter of Resident) published on 4 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home has a very caring attitude and is always clean and well kept. The staff are helpful and always try to fulfil my father's needs. There are several activities which my father has enjoyed participating in; such as the craft sessions and the sing-a-longs. The food is always hot and tasty, and
we have been welcomed to eat with him on many occasions. Overall, very pleased with his care here.
Reply from Melissa Lawerence, Marketing Coordintaor at Heath LodgeThat's really good to hear, thank you for your very kind review. It's great that your father enjoys the activities the home offers and the food - if you have any recommendations - we would love to know! Best regards.
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Review from R C (Son of Resident) published on 28 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum spent 4 weeks as a respite. The home helped to get her back to herself. The staff are excellent and very kind and helpful.
Reply from Melissa Lawerence, Marketing Coordintaor at Heath LodgeThank you for your very kind comment - we appreciate your feedback - many thanks.
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Review from M B (Son of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Perfect A1 place.
Love the staff and management team.
Thank you.
I wouldn't mind moving in myself when I retire.
Staff are caring.
Reply from Melissa Lawerence, Marketing Coordintaor at Heath LodgeFabulous, thank you incredibly for your kind words addressing our team!
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Review from Christine H (Wife of Resident) published on 28 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly and efficient treatment received.
Reply from Melissa Lawerence, Marketing Coordintaor at Heath LodgeThank you very much for your very kind feedback. It is much appreciated.
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Review from Donna W (Friend of Resident) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited a resident for the last few months, I have been welcomed by all staff. They are very hospitable and very caring to the residents. Such a lovely bunch - I would love to visit each week, I have loved my Fridays, keep up the great work you do.
Reply from Melissa Lawerence, Marketing Coordintaor at Heath LodgeLovely comment, thank you!
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Review from Richard A (Friend of Resident) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was most impressed by the welcome I received when I visited Heath Lodge this morning. The two ladies at reception had in-depth knowledge of my friend's condition and how she had settled in after her arrival a week ago. My friend has settled in to her new home and I can see the friendliness and courtesy
of the staff I met will flow into the care given to residents.
Reply from Melissa Lawerence, Marketing Coordinator at Heath LodgeMost wonderful review, thank you for your very kind feedback.
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Review from Peter E (Son of Resident) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father is happy with his accommodation and the quality of food he is enjoying. We are happy with the standard of care he receives. We have found the staff to be caring and we are kept informed of any and every change of his needs, moods and circumstances.
Reply from Melissa Lawerence, Marketing Coordintaor at Heath LodgeWonderful, thank you for your review.
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Review from Keith E (Son of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father had a nasty fall and was referred from A&E for some respite care to help him get back on his feet again. From the moment a place was found for him at Heath House the management and all their staff were absolutely wonderful. My father spent 3 weeks at Heath Lodge to get this mobility back and
in that time he received excellent care and help with every need. All the staff, from management, nurses, carers and carers who served meals were all fantastic and friendly all the time. Thank you!
Reply from Melissa Lawerence, Marketing Coordintaor at Heath LodgeWonderful feedback. Thank you for your thorough, detailed review and all of your kind words!
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Review from Maureen R (Wife of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very pleased with the care given to my husband, who left comfortable and happy with the staff and surroundings. My thanks to all concerned for looking after him and welcoming in visiting family.
Reply from Melissa Lawerence, Marketing Coordintaor at Heath LodgeGreat review, many thanks!
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Review from Mandy C (Daughter of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I walked through the doors, I was welcomed by the reception. I found everyone working here caring, helpful and efficient. Very impressed with the standard of care.
Reply from Melissa Lawerence, Marketing Coordintaor at Heath LodgeGreat, thank you very much for your feedback!
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Review from I H (Son of Resident) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum and dad spent a couple of months at Heath Lodge and I can honestly say the care they received was beyond my expectations. Heath Lodge is a clean, bright place to be. Residents benefit from personalised rooms, an extensive activity programme including visiting musical acts and a choice of high
quality fresh cooked meals. The standard of carers are lead by the home management team and filters through to all levels of staff.
We visited regularly during their stay and always felt welcome and never saw care levels fall.
I would recommend Heath Lodge to anyone who wants their loved ones to be safe and cared for when they can no longer manage this for themselves.
Reply from Melissa Lawerence, Marketing Coordintaor at Heath LodgeWonderful! Thank you for your heartwarming review. Staff at Heath Lodge truly appreciate your kind words - Best Regards.
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Review from Gail E (Daughter of Resident) published on 22 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot express my gratitude enough, this is a care home that truly lives up to the name. Management, nurses, all support staff, in fact, everyone I came into contact with was prepared to go the extra mile. The team on the Primrose unit, in particular, deserve medals for their unwavering care and
good humour, always smiling and ready to chat. I saw them acting with kindness and respect with all their patients including some very confusing long term cases. My father was in the Primrose unit for three weeks of respite care after a fall. He arrived in a wheelchair but I’m happy and amazed to report that he left on his own two feet to continue his recovery at home... not many 91-year-olds get to do that. My humble thanks to everyone at Heath Lodge.
Reply from Melissa Lawerence, Marketing Coordintaor at Heath LodgeThank you for your very positive feedback about Heath Lodge. The staff will be truly pleased to know that they are doing a fantastic job of looking after your Father - Wishing you the best.
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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Heath Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 61 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.798 for Heath Lodge is calculated as follows: ( (577 Excellents x 5) + (100 Goods x 4) + (8 Satisfactorys x 3) + (8 Poors x 2) ) ÷ 693 Ratings = 4.798
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heath Lodge is based on 60 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 60 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jul 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Mihaela

Mihaela Constantinescu

Job Title: Care Home Manager

I am dedicated to bringing both experience and passion to my role as Home Manager at Heath Lodge. I take great pride in creating a safe, supportive, and positive environment for both residents and staff. My focus is always on delivering high-quality care, fostering a strong team culture, and ensuring the well-being of everyone in our home.


Please don’t hesitate to reach out. I’m always happy to help.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heath Lodge to verify any information. View our terms and conditions. Heath Lodge has an Enhanced Service - more info.