
The attention to detail with personal care is amazing. Dad couldn't be in a better place.Gary C(Son of Resident/Service User)

I would recommend this home to anyone. Thank you and congratulations to all the staff.Maurice H(Husband of Resident/Service User)

He enjoy the food and was very comfortable in his spacious room.Christine H(Daughter of Resident/Service User)

The attention to detail with personal care is amazing. Dad couldn't be in a better place.Gary C(Son of Resident/Service User)

I would recommend this home to anyone. Thank you and congratulations to all the staff.Maurice H(Husband of Resident/Service User)

He enjoy the food and was very comfortable in his spacious room.Christine H(Daughter of Resident/Service User)

Sharing grounds with Autumn Vale, Heath Lodge is a period Tudor style residential and nursing care home set in stunning landscaped gardens in Welwyn. Heath Lodge offers first class care for residents. Each resident enjoys unique, personalised care, built around them and designed to make their stay at the home as enjoyable and fulfilling as possible.
Contact the home for information and you’ll find a huge range of facilities on offer,...
Care Provided by Heath Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 67 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.
The price(s) shown are provided by the care home. Contact Heath Lodge for full pricing details and T&Cs.
Contact Heath Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Gold Care Homes
- Private Owned
Person in charge
- Mihaela Constantinescu(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 3
Room Information
- Single Rooms (67)
- Single Rooms with ensuite Wet Room (67)
Visiting
- No restricted visiting hours weekend visit- allowed
Parking
- Parking spaces available
Heath Lodge Reviews (148)
Heath Lodge has a Review Score of 9.8 (9.820) out of 10, based on 47 reviews in the last 2 years.
Over all time Heath Lodge has 148 reviews.
Since my nan has moved into Heath Lodge, as a family, we have seen a positive change. My nan is more chatty; she is no longer lonely or frightened. The care staff are very caring and kind. Nan is very much enjoying living at Heath Lodge, and it helps to know she is being very well looked after.
Thank you very much for taking time to review Heath Lodge, the staff will be over the moon to know that you have recognized their efforts to deliver the very best care possible. It is very good to hear that your Nan feels safe and secure in our service which matters a lot for us. Take care and stay safe.
My experience of Heath Lodge has been very good. They have kept me informed about Mum at all times and have really cared for her very well. Mum is obviously happy and has a connection with the carers; this is so important to me.
Thank you for leaving such a positive review. We are extremely glad to hear that you are happy and your Nan is happy with our team here in Heath Lodge. Our hardworking staff always strive to ensure all residents are safe and well cared for. Thank you and stay safe.
No issues or concerns.
Thank you so much for taking time to leave a review. It is great to hear that you do not have any issue and concern with the service at heath lodge. The team will do their best to improve some areas as required. Thank you and stay safe.
My mother came to isolate at Heath Lodge with Covid 19 after a short stay in hospital and a terminal cancer diagnosis. We were accommodated with window visits and phone calls and were given every opportunity to communicate with staff. Mum always appeared to be comfortable and relaxed in her surroundings. The staff were caring and seemed to be fond of her which made me feel very confident in the care she was receiving. I’ve spent the last 9 years caring for her myself at home, so it was a difficult situation for us but I felt very reassured. The care staff that we met were friendly, kind and informative.
Thank you for leaving such a positive review. We are extremely pleased to know that you were reassured with the quality of care provided to your mother within our Covid Service. Thank you for recognising staffs hard work. We do appreciate your positive feedback. Stay safe.
My mother who is 94 is now so happy and very jolly. During COVID in March, she has been isolated on her own and her mentality had gone downhill dramatically not interacting nor having any conversations her dementia worsened. Now! what a difference she is laughing, singing, she is so happy staying here and takes great delight telling the family members how much she enjoys living here. Highly recommended, excellent facilities, friendly caring staff. I wish my mother lived here in March rather than recently of 2 months.
Thank you for leaving such a positive review. We are extremely pleased to know that your mother is enjoying her stay here at Heath Lodge. To combat Covid-19, we strive to continuously focus on improving the mental wellbeing of all our residents. This is done through the introduction of new dynamic...
What can I say, but on arrival you are always greeted with a smile and hello while my mother-in-law was there she was treated extremely well. She was a very strong-willed, stubborn lady but they dealt with her letting her try and do things beyond her capabilities. All staff are friendly, caring, hardworking and cheerful in what is a very hard environment to be in, most of the residents are challenging to say the least (I have seen many times) but their patience is faultless. Thank you to all the staff I will miss them.
Thank you for leaving such a position review. We are thrilled to know that you’re pleased with the quality of care that is provided at Heath Lodge Care Home. Our hardworking staff at Heath Lodge always strive to ensure all residents are safe and well cared for. Thank you and stay safe.
My mother has been having respite care and love whilst we did work on her house. She was welcomed and made to feel secure and safe. The cheerful and helpful staff met all her needs with care and compassion. I am very grateful to everyone at the home.
Thank you for your review. Your comments about feeling 'safe and secure' are the most important to us, at this time. Also, thank you for recognising the staff team, everyone works so hard to be welcoming and compassionate to each individual circumstance. We do appreciate your positive feedback.
Very good all round.
We very much appreciate your 5* review. Thank you for taking the trouble of sharing your feedback regarding the care and services of our home. Kind regards.
My mum has been a resident at Heath Lodge for five years now and I couldn't have chosen a better home. My mum has been so well looked after, always fed, watered, clean and gets great support from all staff.
Thank you for your review. So good to hear you say 'I couldn't have chosen a better home'. That comment will do much to give peace of mind to others who are searching for care for a loved one. Kind regards
Good entertainment.
Thank you for your review, the team will be very pleased to hear your feedback! Kind regards
My mother is very happy here, and she is well cared for. All the staff are extremely helpful and caring. Her care is first class, and it has given me peace of mind for her security and wellbeing. Thank you.
Thank you very much for taking the time to review Heath Lodge, the staff will be 'over the moon' to know that you have recognised their determined efforts to deliver the very best care possible. Kind regards.
Mum's been here for about five years, and throughout that time, I have been impressed by the level of care she has received. I have generally been pleased with the quality of the staff, most of them have been well suited to the jobs that they do. Thank you so much for your love and support of my mum.
Wishing you good health.
I reported a TV fault in my father's room and provided feedback on why he might be suffering from constipation (not drinking enough water or eating sufficient roughage/vegetables). A staff member scribbled down a message on a desk calendar - not very professional. Staff always seemed rushed, especially management. The doctor and other non-British care staff fully understand the cultural heritage of residents and are able to support them in this regard.
Thank you for your review, we're sorry your experience at our care home was negative. We have informed the Care Home Manager who will be in contact with you regarding your review - best regards.
This home has a very caring attitude and is always clean and well kept. The staff are helpful and always try to fulfil my father's needs. There are several activities which my father has enjoyed participating in; such as the craft sessions and the sing-a-longs. The food is always hot and tasty, and we have been welcomed to eat with him on many occasions. Overall, very pleased with his care here.
That's really good to hear, thank you for your very kind review. It's great that your father enjoys the activities the home offers and the food - if you have any recommendations - we would love to know! Best regards.
Mum spent 4 weeks as a respite. The home helped to get her back to herself. The staff are excellent and very kind and helpful.
Thank you for your very kind comment - we appreciate your feedback - many thanks.
Love the staff and management team.
Thank you.
I wouldn't mind moving in myself when I retire.
Staff are caring.
Fabulous, thank you incredibly for your kind words addressing our team!
Friendly and efficient treatment received.
Thank you very much for your very kind feedback. It is much appreciated.
I have visited a resident for the last few months, I have been welcomed by all staff. They are very hospitable and very caring to the residents. Such a lovely bunch - I would love to visit each week, I have loved my Fridays, keep up the great work you do.
Lovely comment, thank you!
I was most impressed by the welcome I received when I visited Heath Lodge this morning. The two ladies at reception had in-depth knowledge of my friend's condition and how she had settled in after her arrival a week ago. My friend has settled in to her new home and I can see the friendliness and courtesy of the staff I met will flow into the care given to residents.
Most wonderful review, thank you for your very kind feedback.
My father is happy with his accommodation and the quality of food he is enjoying. We are happy with the standard of care he receives. We have found the staff to be caring and we are kept informed of any and every change of his needs, moods and circumstances.
Wonderful, thank you for your review.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 January 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (18) & Events (0)
- 17 Jul 2026
Father’s Day gave us the perfect opportunity to celebrate the wonderful fathers and father figures who are part of our Heath Lodge family. It was a lovely afternoon that brought...
- 13 Jul 2026
At Heath Lodge Care Centre, International Nurses Day gave our wonderful residents the chance to say something they have wanted to for a long time… thank you. Rather than simply...
- 29 Apr 2026
Heath Lodge in Welwyn has been rated GOOD following its latest unannounced Care Quality Commission (CQC) inspection. The home received a GOOD rating across all five areas assessed: Safe, Effective,...
There are no upcoming events for Heath Lodge.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Gold Care Homes
- 28 Feb 2020Recipient: Gold Care Homes
- 03 Dec 2019Recipient: Gold Care Homes
Accreditations
There are no accreditations posted yet for Heath Lodge.
Meet the Team (1)

I am dedicated to bringing both experience and passion to my role as Home Manager at Heath Lodge. I take great pride in creating a safe, supportive, and positive environment for both residents and staff. My focus is always on delivering high-quality care, fostering a strong team culture, and ensuring the well-being of everyone in our home.
Please don’t hesitate to reach out. I’m always happy to help.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heath Lodge to verify any information. View our terms and conditions. Heath Lodge has an Enhanced Service -more info.