Heath Lodge

Danesbury Park Road, Welwyn AL6 9SN
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9.8 131 Reviews
  • Heath Lodge, Welwyn
Sharing grounds with Autumn Vale, Heath Lodge is a period Tudor style residential and nursing care home set in stunning landscaped gardens in Welwyn. Heath Lodge offers first class care for residents. Each resident enjoys unique, personalised care, built around them and designed to make their stay at the home as enjoyable and fulfilling as possible.

Contact the home for information and you’ll find a huge range of facilities on offer, including hairdressing facilities, chiropody, dental/eye care as well as a host of social activities to keep residents busy.

'It’s what’s inside that counts' is what's important about care homes, and what people love about Heath Lodge. Care workers are the heart of the business. Heath Lodge has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents' home.

The home's mission is to enhance the lives of residents in their care by bringing them joy, happiness and fulfilment, by providing the highest quality of care and services, whilst always striving for excellence.

Residents will also benefit from:

-        Sensory Garden
-        Country location
-        Modern Bedroom Furniture
-        Single or Double

Show Heath Lodge on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1500
  • Self-Funded Residential Dementia Care: £1500 – £1500
  • Self-Funded Nursing Care: £1600 – £1600
  • Self-Funded Nursing Dementia Care: £1600 – £1600
  • RESPITE Self-Funded Residential Care: £1700 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Nursing Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1800

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Heath Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Mihaela Constantinescu (Home Manager)

Local Authority / Social Services

Admission Criteria

  • NHS, Social services, Private
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (67)
  • Single Rooms with Ensuite Wet Room (67)

Visiting

  • No restricted visiting hours
    weekend visit- allowed

Parking

  • Parking spaces available

Heath Lodge Reviews (131)

Total of 131, showing 101-120
9.8

Heath Lodge has a Review Score of 9.8 (9.791) out of 10, based on 59 reviews in the last 2 years. Over all time Heath Lodge has 131 reviews.

Overall Experience

  • 95
  • 31
  • 4
  • 1
  • 0

Date Published

131
17
29
59
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Review from Donna W (Friend of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited a resident for the last few months, I have been welcomed by all staff. They are very hospitable and very caring to the residents. Such a lovely bunch - I would love to visit each week, I have loved my Fridays, keep up the great work you do.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Lovely comment, thank you!

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Review from Richard A (Friend of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was most impressed by the welcome I received when I visited Heath Lodge this morning. The two ladies at reception had in-depth knowledge of my friend's condition and how she had settled in after her arrival a week ago. My friend has settled in to her new home and I can see the friendliness and courtesy
of the staff I met will flow into the care given to residents.

Reply from Melissa Lawerence, Marketing Coordinator at Heath Lodge

Most wonderful review, thank you for your very kind feedback.

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Review from Peter E (Son of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is happy with his accommodation and the quality of food he is enjoying. We are happy with the standard of care he receives. We have found the staff to be caring and we are kept informed of any and every change of his needs, moods and circumstances.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Wonderful, thank you for your review.

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Review from Keith E (Son of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had a nasty fall and was referred from A&E for some respite care to help him get back on his feet again. From the moment a place was found for him at Heath House the management and all their staff were absolutely wonderful. My father spent 3 weeks at Heath Lodge to get this mobility back and
in that time he received excellent care and help with every need. All the staff, from management, nurses, carers and carers who served meals were all fantastic and friendly all the time. Thank you!

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Wonderful feedback. Thank you for your thorough, detailed review and all of your kind words!

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Review from Maureen R (Wife of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the care given to my husband, who left comfortable and happy with the staff and surroundings. My thanks to all concerned for looking after him and welcoming in visiting family.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Great review, many thanks!

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Review from Mandy C (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I walked through the doors, I was welcomed by the reception. I found everyone working here caring, helpful and efficient. Very impressed with the standard of care.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Great, thank you very much for your feedback!

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Review from I H (Son of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad spent a couple of months at Heath Lodge and I can honestly say the care they received was beyond my expectations. Heath Lodge is a clean, bright place to be. Residents benefit from personalised rooms, an extensive activity programme including visiting musical acts and a choice of high
quality fresh cooked meals. The standard of carers are lead by the home management team and filters through to all levels of staff.
We visited regularly during their stay and always felt welcome and never saw care levels fall.
I would recommend Heath Lodge to anyone who wants their loved ones to be safe and cared for when they can no longer manage this for themselves.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Wonderful! Thank you for your heartwarming review. Staff at Heath Lodge truly appreciate your kind words - Best Regards.

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Review from Gail E (Daughter of Resident) published on 22 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express my gratitude enough, this is a care home that truly lives up to the name. Management, nurses, all support staff, in fact, everyone I came into contact with was prepared to go the extra mile. The team on the Primrose unit, in particular, deserve medals for their unwavering care and
good humour, always smiling and ready to chat. I saw them acting with kindness and respect with all their patients including some very confusing long term cases. My father was in the Primrose unit for three weeks of respite care after a fall. He arrived in a wheelchair but I’m happy and amazed to report that he left on his own two feet to continue his recovery at home... not many 91-year-olds get to do that. My humble thanks to everyone at Heath Lodge.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Thank you for your very positive feedback about Heath Lodge. The staff will be truly pleased to know that they are doing a fantastic job of looking after your Father - Wishing you the best.

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Review from D M (Daughter of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers have dealt with my father on his good days and bad days and I'm very grateful for their support - not only for my father but my mother.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Lovely review, thank you for sharing!

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Review from C J (Son of Resident) published on 28 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Came in to see Dad today and immediately noticed a difference. The decoration was always clean and tidy but there are now some nice homely touches. Ornaments on the wall, vases, wallpaper, etc. Not tacky but tastefully done! Residents are always given great care, now it's like walking around dad's
home. Which of course it is! A year in and dad is as happy as ever. Well done Heath Lodge.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

We're thrilled to hear such great feedback - thank you for your compliments.

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Review from M B (Son of Resident) published on 25 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was admitted to Heath Lodge early December 2018 as she now needs 24-hour care. I am pleased to report that the management and staff have made a great deal of effort in caring for her and helping her settle into her new home.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Thank you for your kind review.

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Review from M G (Daughter-in-law of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I knew the care home was taking good care of my relative when she told me she was very happy in the home. Even though she had dementia she was aware enough to know the staff were loving and kind. She had her 100th birthday at the home and it was lovely - telegrams, balloons, lovely cake and an entertainer
who held her hand and sang to her. She loved it. Thank you Heath Lodge staff for all your love and kindness towards my loved one.

Reply from Dalbir Jangra, Head of Marketing and Communications at Heath Lodge

Thank you for your kind review.


Best

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Review from Veena D (Daughter of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Heath Lodge care home was one of very good. Very helpful and friendly staff. My dad was very happy with all the care given to him. The atmosphere here was so warm and caring. Thank you to all at Heath Lodge for their high standards.

Reply from Dalbir Jangra, Head of Marketing and Communications at Heath Lodge

Hi Veena,


Thank you for your kind review.


Best wishes.

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Review from D N (Sister-in-law of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister-in-law has been in Heath Lodge for 3 years. She loved the home and all the carers, last week she died and all the staff went above and beyond to help make my life easier. You are very lucky to have such caring wonderful people working for you.

Reply from Dalbir Jangra, Head of Marketing and Communications at Heath Lodge

Hi Doreen,


Your sister in law is sadly missed - thank you for leaving a positive review.


Thanks.

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Review from Gareth E (Brother of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the care given to be excellent. The staff take time to communicate effectively and are welcoming to relatives and thoughtful with residents.
I would not hesitate to recommend this facility to friends and family.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Wonderful comment! We appreciate your feedback and kind words- Best regards.

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Review from Kenneth B (Son of Resident) published on 15 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, I am happy with the care given, however, because of my mother's condition she is unable to make use of any activities and is alone in her room all day.
She also often has a long wait to be hoisted on to the toilet due to the lack of available/free staff, the hoist often resulting in torn
clothing as well as discomfort. Her main complaint, however, is the choice and quality of the food.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Hello Kenneth, I would first like to mention that we really appreciate your honest feedback. We have raised your concerns to our regional and quality managers who will look into your concerns in further depth. We have started looking into activities that your mother can participate in either on her own or with other residents, depending on the circumstance. All residents have key workers which is to enable positive regular relationship building. We have regular resident feedback sessions, our last session took place in March 2018. In these sessions, we discuss what more we can do for our residents, then begin to implement the ideas into reality. We would like you to attend our upcoming feedback session which will be Thursday 22nd November 2018. Your involvement can shape and create a positive experience for your mother. We would like to hear your ideas. We value your opinion and look forward to seeing you there.

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Review from Rowland E E (Friend of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our friend is very happy here and the staff have been excellent in helping him feel at home. The staff are very caring and nothing stops them in giving sensitive care.


We appreciate that the home has helped our friend settle down and not be worried with the day to day challenges of caring for himself.


Big

thanks to all the staff.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Fantastic review, thank you for your kind comments, we appreciate the feedback. Kind regards.

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Review from Barbara E (Friend of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always found the staff helpful, pleasant and kind. Our friend has settled in well and is quite secure here. He loves the food, the company etc.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Hello Barbara, we are very pleased with your response. Thank you for taking the time to review us. We really appreciate your feedback, kind regards.

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Review from James S (Son-in-law of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff nothing too much trouble. Mother-in-law thinks the staff are great.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

We are thankful for your review and your kind comments - Many thanks.

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Review from Gillian R (Daughter-in-law of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law has now been in Heath Lodge for the last 4 months. I find the management and staff very helpful and friendly, nothing seems to be a problem for them. My father-in-law is always clean shaven, clean clothed and most importantly to us is that he is happy. I would definitely recommend Heath
Lodge.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Great feedback! We are grateful for your kind review, thank you.

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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Heath Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 59 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 58 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.791 for Heath Lodge is calculated as follows: ( (557 Excellents x 5) + (101 Goods x 4) + (8 Satisfactorys x 3) + (8 Poors x 2) ) ÷ 674 Ratings = 4.791

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heath Lodge is based on 58 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 58 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (9)

Meet the Team (1)

Prarthana

Prarthana Bhandari

Job Title: Care Home Manager

Joined: 2020

Prarthana is a qualified nurse and has been working in nursing homes since 2010. She became Care Home Manager for Heath Lodge in December 2020 after working for 10 years as a Deputy Care Home Manager. She recently completed a Level 5 Diploma in leadership and management and is skilled in Nursing, Clinical Research, Dementia Care, Medicine, and Leadership.

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