Heath Lodge

Danesbury Park Road, Welwyn AL6 9SN
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9.8 131 Reviews
  • Heath Lodge, Welwyn
Sharing grounds with Autumn Vale, Heath Lodge is a period Tudor style residential and nursing care home set in stunning landscaped gardens in Welwyn. Heath Lodge offers first class care for residents. Each resident enjoys unique, personalised care, built around them and designed to make their stay at the home as enjoyable and fulfilling as possible.

Contact the home for information and you’ll find a huge range of facilities on offer, including hairdressing facilities, chiropody, dental/eye care as well as a host of social activities to keep residents busy.

'It’s what’s inside that counts' is what's important about care homes, and what people love about Heath Lodge. Care workers are the heart of the business. Heath Lodge has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents' home.

The home's mission is to enhance the lives of residents in their care by bringing them joy, happiness and fulfilment, by providing the highest quality of care and services, whilst always striving for excellence.

Residents will also benefit from:

-        Sensory Garden
-        Country location
-        Modern Bedroom Furniture
-        Single or Double

Show Heath Lodge on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1500
  • Self-Funded Residential Dementia Care: £1500 – £1500
  • Self-Funded Nursing Care: £1600 – £1600
  • Self-Funded Nursing Dementia Care: £1600 – £1600
  • RESPITE Self-Funded Residential Care: £1700 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Nursing Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1800

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Heath Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Mihaela Constantinescu (Home Manager)

Local Authority / Social Services

Admission Criteria

  • NHS, Social services, Private
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (67)
  • Single Rooms with Ensuite Wet Room (67)

Visiting

  • No restricted visiting hours
    weekend visit- allowed

Parking

  • Parking spaces available

Heath Lodge Reviews (131)

Total of 131, showing 61-80
9.8

Heath Lodge has a Review Score of 9.8 (9.791) out of 10, based on 59 reviews in the last 2 years. Over all time Heath Lodge has 131 reviews.

Overall Experience

  • 95
  • 31
  • 4
  • 1
  • 0

Date Published

131
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59
72

Review from B H (Wife of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you so much for looking after my husband so well. The staff went the extra mile to make my husband comfortable. They also treated the resident's family with care and respect. I highly recommend Heath Lodge to friends who are looking for a care home.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much for giving your time to send us feedback of your experience during your husbands stay within our service. I will relay the message to my team. Take care.

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Review from Lyn M (Daughter of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the few short days of Mum's stay, the staff were amazing, caring and compassionate. Thank you.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Hello Lyn,
thank you so much for spending your time to give us such a positive feedback. I will convey this message to our team and will always continue delivering quality care.

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Review from C A (Wife of Resident) published on 25 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

They sometimes forgot to put in his teeth. They keep unplugging his mobile phone so it can't be used. It is very noisy at night so he can't sleep. He doesn't like the food. He feels the nighttime care is not reliable. One of the senior carers is very good. One of the other residents keeps coming into
his room.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you for taking the time to submit a review. We are sorry to hear you had a negative experience at Heath Lodge Care Centre, and we would like to obtain further details regarding your visit. To discuss your feedback further, please contact our care home manager at 01438 716180 at your earliest convenience. If you would like to proceed with making a formal complaint, please contact complaints@goldcarehomes.com. Thank you.

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Review from A S (Daughter of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident for a year, she is happy and looked after. Staff are caring and helpful. If we have any issues staff are always there to help.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much for giving your time to leave a positive feedback for our service. We will continue to deliver quality care for our residents.

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Review from John B (Son of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents were in care together before they passed away. The staff were wonderful, very compassionate and professional. They treated them both with dignity, I cannot thank them enough.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much for spending your time to give us such positive feedback. I will share this with the team. Your parents are dearly missed by us. Take care.

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Review from L M (Daughter of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Heath Lodge for the past 6 months and has settled in amazingly, we were not sure she would accept going into a home despite there being no choice. All the staff have been so caring and patient with her and she constantly says how much she likes them and how well they
look after her.
Heath Lodge feels like home when we visit and both my sister and I have never had any doubts that we chose the right place for Mum.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much for spending the time to give us such positive feedback. We are glad that you as family members feel that you have chosen the right place for your loved one which means a lot to us. We will continue to deliver quality care to our residents and I will be liaising with my activities coordinator to focus on residents spending more time in their rooms as well.

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Review from Diana G (Wife of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring care for over a year. My husband had the best possible last year in the circumstances. Always treated with dignity and humour. Plentiful food and drink all through the day. His personal care was first class, hair cut and brushed, nails cut, soothing balm for dry lips etc. All the family
would like to thank the staff of Heath Lodge.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you, Diana, for taking the time to give us such lovely feedback. I will share this with my team and will always try our best to deliver the best care to our residents.

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Review from Alice C (Granddaughter of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad had such beautiful care from all the staff. The carers showed such compassion for their job. He was always treated with dignity right up to the end. Even when he was unaware. They were so accommodating to me and his family. Always checking in on us offering drinks and food, plus kind words
of support through a very hard time. Even though my grandad was only there just over four weeks all the staff seemed to have bonded with him and cared for him. I can't thank the carers and nurses enough. They made a really hard time in our lives a bit easier.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much Alice for taking your time to give us feedback. We are glad to know that our carers and nurses are very caring and they delivered care to your grandad with compassion, dignity and respect which gave you and family reassurance during those hard time in your lives. We will continue to deliver good quality care to our residents. Take care.

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Review from J S (Daughter of Resident) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in this home have been amazing. Both our parents have thrived in this environment over the last 6 weeks, couldn't ask for more. They both have very different healthcare/nursing needs but the home has made sure they are together as much as possible.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much for spending time to give us review. We are pleased to hear that you are happy with the care given to your mum and dad. We will continue to maintain our quality care in our service and ensure our residents are happy and safe.

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Review from James W (Husband of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is treated with dignity and kindness by all staff. I can find no fault whatsoever. I find no pressure on me at all. Thanks.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much for spending time to give us such an outstanding feedback. We would continue to deliver outstanding care to our residents and ensure they are happy and safe in our service. Enhancing residents lives by bringing joy and happiness is our mission and families satisfaction means a lot for our team.

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Review from T J (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff, including office staff, are very professional and helpful with a caring nature. So far, I am very happy with the way my dad is being looked after. The atmosphere of the care home is nice and welcoming. Seeing the level of care my dad is getting makes him feel he is at home and not in
a care home. Thank you.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much for your time to give us such positive feedback. It means a lot to us. I will share this with my team and will make sure the team will always deliver their best to all our residents and make them feel safe and happy in our service.

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Review from Mary S (Daughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was admitted to Heath Lodge after a hospital stay where he caught Covid. After his quarantine finished the GP advised he was too frail to be released home and so was admitted permanently to Heath Lodge, a huge blow to him and his family. Especially at the time as no visitors were allowed inside.
The management and staff did their utmost to reassure him and us and settle him into the home. Over the 15 months, he was at Heath Lodge everyone there became like family to us, and Dad was lucky enough to have the same wonderful care throughout until he passed. We are enormously grateful to everyone at Heath Lodge and have no hesitation in recommending them.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much for spending your time to complete the good review for us. I will pass this message to my team. I am glad that you and your family were reassured and felt that your dad was settled in our service.
Take care.

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Review from Simon P (Son-in-law of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever your loved ones goes into a home you worry. Out of sight, you do not know what happens. I can only please everyone at Heath Lodge from top to toe the whole home is exemplary. The care my father-in-law received was exceptional. The team made us feel very welcome and were always on top of how
my father in law was feeling. We were reassured that the last year of his life was spent being cared for by compassionate people for that we will be eternally grateful.

Reply from Prarthana Bhandari, Manager at Heath Lodge

We would like to express huge thank you to you for such a positive feedback. It means a lot for us. We will continue to deliver high standard quality care to our residents and make sure they feel loved, safe and secure in our service. Take care.

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Review from Carole U (Daughter of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff showed my father nothing but kindness. The care is consistently wonderful, making sure he was comfortable. He was only at Heath Lodge for three months but it felt like home and the staff were like his extended family. We are sad he is leaving but he needed to be closer to us for visiting.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much for spending time to review our service. I am glad that you felt safe leaving your dad in our hands which means a lot for us. We hope he is doing well in another service. Please give our regards to him.

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Review from Marlene B (Partner of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

THe management was very welcoming and all the staff caring and kind.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you very much for taking the time to review Heath Lodge, the staff will be very happy to know that you have recognised their efforts to deliver the very best care possible. We will look into how we can improve 1:1 activities with residents who have complex needs and will always eager to get feedback and move forward to improve the service. Please do visit us. Your partner will always be in our memory. Take care and stay safe.

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Review from Christine H (Daughter of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is very welcoming, the staff and management were very kind and caring. My dad was treated with respect and dignity. He enjoy the food and was very comfortable in his spacious room. The management were very vigilant in keeping residents safe during this Covid pandemic.

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Review from Jan B (Daughter of Resident) published on 5 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother was a resident at Heath Lodge for a very short time. However, from the first day she arrived, it was clear the staff were welcoming, having been met and warmly greeted at the entrance. The grounds are lovely and the rooms are of a good size, clean, bright and as with Mums room, double aspect.
The manager and her team kept us up to date with Mum’s situation and were polite and caring whether this was on the phone or in person. Our Mum had a difficult year and been in two previous care homes, as a family we wished we had known about Heath Lodge before as I am sure she would have settled here long term and been happy had she not been so frail and passed away.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you very much for taking the time to leave us such a positive review. It is good to know that you rested assured with the care delivered to your mother at Heath Lodge. Thank you so much for recommending us to others. Stay safe and take care.

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Review from Michelle M (Granddaughter of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone here is very kind, helpful and responsive to requests. There are so many activities for residents to do and the food quality is good. My grandad's room is clean, spacious and he feels safe here.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you very much for taking the time to leave us such a positive review. It's great to hear that your granddad is enjoying himself, with the wonderful care and numerous activities of our team. Activities are a great form of stimulation, so it's wonderful to hear that your granddad has found his enjoyment again and he feels safe in our service. Stay safe.

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Review from Julia K (Daughter of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a couple of respite stays last year and since May now lives permanently in the home. We have found the staff to be very kind and caring. Mum is now bed-bound and can't take part in any of the activities but they continue to help to engage her. Her room is always clean and well-kept. We are very
happy with the home, service and care she receives. Thank you.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you very much for taking the time to leave us such a positive review. It's great to hear that your mother is looked after with the wonderful care of our team and she gets engaged continuously in her bedroom. Stay safe.

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Review from H J (Daughter of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was admitted to Heath Lodge after contracting Covid in hospital. He was bedridden and weak. However, since then he has improved considerably thanks to the dedication and commitment of the staff. He is now able to walk with assistance, feed himself and join in activities - we are delighted to see
such an improvement. The staff are all very friendly and helpful on our visits.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you very much for taking the time to review Heath Lodge, the staff will be very happy to know that you have recognised their efforts to deliver the very best care possible. It is very good to hear that your dad has improved and he is able to socialise with other residents in the communal areas and participate in group activities which matters a lot for us. We were aware that the room Dad had was a bit smaller but now we have moved him into a bigger room with 2 big windows and an ensuite facility. Take care and stay safe.

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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Heath Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 59 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 58 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.791 for Heath Lodge is calculated as follows: ( (557 Excellents x 5) + (101 Goods x 4) + (8 Satisfactorys x 3) + (8 Poors x 2) ) ÷ 674 Ratings = 4.791

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heath Lodge is based on 58 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 58 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (9)

Meet the Team (1)

Prarthana

Prarthana Bhandari

Job Title: Care Home Manager

Joined: 2020

Prarthana is a qualified nurse and has been working in nursing homes since 2010. She became Care Home Manager for Heath Lodge in December 2020 after working for 10 years as a Deputy Care Home Manager. She recently completed a Level 5 Diploma in leadership and management and is skilled in Nursing, Clinical Research, Dementia Care, Medicine, and Leadership.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heath Lodge to verify any information. View our terms and conditions. Heath Lodge has an Enhanced Service - more info.