Heath Lodge

Danesbury Park Road, Welwyn AL6 9SN
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9.8 131 Reviews
  • Heath Lodge, Welwyn
Sharing grounds with Autumn Vale, Heath Lodge is a period Tudor style residential and nursing care home set in stunning landscaped gardens in Welwyn. Heath Lodge offers first class care for residents. Each resident enjoys unique, personalised care, built around them and designed to make their stay at the home as enjoyable and fulfilling as possible.

Contact the home for information and you’ll find a huge range of facilities on offer, including hairdressing facilities, chiropody, dental/eye care as well as a host of social activities to keep residents busy.

'It’s what’s inside that counts' is what's important about care homes, and what people love about Heath Lodge. Care workers are the heart of the business. Heath Lodge has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents' home.

The home's mission is to enhance the lives of residents in their care by bringing them joy, happiness and fulfilment, by providing the highest quality of care and services, whilst always striving for excellence.

Residents will also benefit from:

-        Sensory Garden
-        Country location
-        Modern Bedroom Furniture
-        Single or Double

Show Heath Lodge on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1500
  • Self-Funded Residential Dementia Care: £1500 – £1500
  • Self-Funded Nursing Care: £1600 – £1600
  • Self-Funded Nursing Dementia Care: £1600 – £1600
  • RESPITE Self-Funded Residential Care: £1700 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Nursing Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1800

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Heath Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Mihaela Constantinescu (Home Manager)

Local Authority / Social Services

Admission Criteria

  • NHS, Social services, Private
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (67)
  • Single Rooms with Ensuite Wet Room (67)

Visiting

  • No restricted visiting hours
    weekend visit- allowed

Parking

  • Parking spaces available

Heath Lodge Reviews (131)

Total of 131, showing 41-60
9.8

Heath Lodge has a Review Score of 9.8 (9.791) out of 10, based on 59 reviews in the last 2 years. Over all time Heath Lodge has 131 reviews.

Overall Experience

  • 95
  • 31
  • 4
  • 1
  • 0

Date Published

131
17
29
59
72

Review from S C (Respite Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This a very good place to be a lovely room, wonderful staff and a good atmosphere all around. I was very happy here and would recommend it to all.

Reply from Prarthana Bhandari, Home Manager at Heath Lodge

We're thrilled to hear that you had such a positive experience during your time here and we hope to have the pleasure of welcoming you back in the future. Take care, and best wishes!

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Review from Jackie W (Daughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely and always there to help and answer questions. The rooms are spacious and very clean. The living room is very homely. The equipment is brilliant. Thank you very much for looking after Mum.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Hello Jackie, thank you so much for giving us such a nice compliment. We as a team always aim for our residents' safety and comfort in our service. I will pass your feedback to the team. Take care.

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Review from Gary C (Son of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone, from the admin staff to the home manager, including the nursing team and carers, are treating Dad, and the whole family, with such kindness and love. Nothing, nothing! is too much trouble. The attention to detail with personal care is amazing. Dad couldn't be in a better place. Thank you to
all at Heath Lodge, you are all exceptional individuals. Our admiration and respect for you, as a family, is infinite.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Hello Gary, Thank you so much for spending your time to give us such a positive compliment towards our team and their hard work and dedication. We will continue to deliver the quality care to our service users.

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Review from Karen W (Daughter of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad arrived early in January 2024 from hospital very scared, frail and upset but has received amazing care here! Everyone has been so lovely towards him, the food is amazing and plentiful. He has been looked after so well, especially two staff members in particular! I can’t thank you enough for making
a very hard few weeks more bearable with your care.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much for spending your time to give us feedback. I will pass the massage to our team and always make sure all families and residents experience love, care, happiness and feel safe in our service.

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Review from J G (Respite Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been in this home for quite a few weeks now, and all the staff are brilliant, they are very caring and helpful in looking after me.
I would recommend this home to anyone who needs to use this facility.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much for spending time to give us a positive review. I will pass the message to our team and will always do our best to enhance the life of our residents in our care by bringing joy, happiness and fulfilment.

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Review from J B (Wife of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Care given is above and beyond. Staff are kind, polite and nothing is too much for them. Food looks good and smells delicious. The home is spotless. Cleaners do a fantastic job, couldn't fault anyone.
Staff care for family as much as client. We are very well looked after.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much for spending time to give us such a nice review. I will pass the message to our team and will always do our best to enhance the life of our residents in our care by bringing joy, happiness and fulfilment.

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Review from Graham G (Partner of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to Heath Lodge for Christmas lunch with my partner. The lunch was lovely and as always the staff were great and made a real effort to make sure the residents and their families had a lovely day.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much Graham for taking the time to give us your feedback. I will convey your message to the team and will always do our best to keep our residents and families happy.

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Review from P F (Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers treat me and care for me very well.

Reply from Prarthana Bhandari, Home Manager at Heath Lodge

Thank you so much for your kind words. It means a lot when resident residing in the home gives us such a nice compliment about their experience.

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Review from G T (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am sorry not to be able to mention a particular member of staff who went out of her way this afternoon to help me try to help my mum.
It is so reassuring that she is cared for by such professional staff.
Thank you.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you for such a kind review of our home and the team. If you do wish to praise someone in particular, do reach out to me directly so that their efforts can be acknowledged. Best wishes.

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Review from Pauline B (Daughter of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has only been in the care home for a few weeks. He has settled well in his surroundings. The staff are so caring; they go the "extra mile" to make his stay as homely as possible. They support him and show dignity at all times. The management staff are very supportive, always there to help
and answer any questions you may have.

Reply from Prarthana Bhandari, Home Manager at Heath Lodge

Thank you for sharing your experience of moving into our home. We are so pleased to hear that your father has settled in, and I will share your feedback with the whole team. Warm regards.

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Review from J W (Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at this home has been excellent. As I am unable to stand or walk at all, (I have Spinabifida), I have needed considerable help. The carers have had to put me on the toilet and clean me afterwards. They have helped me to maintain my dignity.
I cannot thank them enough.

Reply from Prarthana Bhandari, Home Manager at Heath Lodge

Thank you for sharing your experience. We're honoured to provide the care and assistance you need, and we're glad to hear that our team has been able to support you in maintaining your dignity. Your kind words mean a lot to us. If there's anything more we can do for you, please don't hesitate to let us know.

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Review from J D (Son of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted for only 3 weeks of respite care but our experience was most pleasing with the staff especially kind, considerate and professional, a massive thanks to all concerned! If Heath Lodge was close to our family we would have certainly considered permanent residence.

Reply from Prarthana Bhandari, Manager at Heath Lodge

I would like to express a huge thank you to you for spending your time to give us such lovely feedback. We are pleased to know that you had a pleasant experience with our staff and the service we provide.
Thank you and take care.

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Review from Irene G (Respite Resident) assisted by family/friend published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was quite happy with everything. The staff were lovely. The food was nice, enjoyed my stay.

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Review from R W (Son of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is so friendly, be it carers, cleaners, managers etc.
I can’t question the care taken of my mum, she feels so comfortable with everyone; the care for my mother is great.
Clean and tidy, they have someone always cleaning.

Reply from Prarthana Bhandari, Manager at Heath Lodge

thank you so much for taking time to do our review and give such a good review. We will continue to provide the best care to your mother and other residents.

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Review from Dipti B (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough for their outstanding care and support in looking after my mum as she recovered from a total knee replacement operation. The staff could not do enough to make my mum’s 2-week stay as comfortable as possible. The care and attention she received from her medical needs to
her emotional needs was beyond what we could have asked for.
Thank you to the office ladies, carers, nurses, kitchen staff and cleaners. You are all wonderful!

Reply from Chante Woodley, Marketing Coordinator at Heath Lodge

Thank you for your kind words about Heath Lodge! We're glad to hear that our team is always available. At Gold Care Homes, we strive to make positive changes and provide excellent care. Kind regards.

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Review from M B (Daughter of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was so welcoming. If only my mother was able to understand more at the time, she would have loved the food, people, and entertainment. A very big thank you for making her last months more pleasurable.

Reply from Chante Woodley, Marketing Coordinator at Heath Lodge

We truly appreciate your kind words and the time you took to share your feedback. It's heart warming to hear that your mother felt welcomed and enjoyed the food, company, and entertainment during her time at Heath Lodge. Your appreciation means a lot to us, and we are honoured to have been a part of making her last months more pleasurable. Kind regards

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Review from P C (Private Carer of Resident) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean. Residents are well looked after. Staff very approachable, friendly and very helpful.
Good understanding of mandatory training.
Keen to learn if not sure. Residents are always offered drinks, water and encouraged to eat.
A very safe place for a relative or parent to be.
I
will definitely refer to and spread the word about how good the home is.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much for spending time to give us positive feedback. We will continue our best to provide quality care to our residents.

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Review from Jon H (Brother of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister arrived needing hourly care which couldn't be sustained at home or in hospital.
The staff at Heath Lodge have been amazing! Very caring and professional but also friendly and smiling.
Thank you for all you've done.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much for your feedback. This means a lot for us. Hope your sister is doing well at home. Keep in touch, we are always there to support.

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Review from Z W (Stepdaughter of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always polite and helpful. Office staff are very helpful.
All the carers are great.
The nurse is fantastic.
Especially we want to thank two members of care staff in particular. They are so kind and caring with my step-mother.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much for spending time to do our review. We would continue to look after our residents and ensure their happiness and safety is maintained in our service.

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Review from Val W (Daughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was our mum's 94th birthday on Sunday July 30th and of course English weather was not good!
Heath Lodge allowed us to use the cinema room and have a family gathering and what a wonderful time we had.
They made us all very welcome, the staff were excellent, there was a birthday banner and the chef
baked her a cake and the staff all came and sang happy birthday to her.
Thank you so much Heath Lodge for the care you give to our mum and to all your other residents.

Reply from Prarthana Bhandari, Manager at Heath Lodge

It was a pleasure for us to make it possible to celebrate your mum's birthday along with her family members despite the weather conditions. Heath Lodge is your mum's home and we believe she should be allowed to do whatever she wishes to. Our mission is to enhance the lives of our residents in our care by bringing them joy, happiness and fulfilment.
Thank you so much for giving us the time to give us feedback. I will pass the message on to our team.

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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Heath Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 59 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 58 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.791 for Heath Lodge is calculated as follows: ( (557 Excellents x 5) + (101 Goods x 4) + (8 Satisfactorys x 3) + (8 Poors x 2) ) ÷ 674 Ratings = 4.791

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heath Lodge is based on 58 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 58 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (9)

Meet the Team (1)

Prarthana

Prarthana Bhandari

Job Title: Care Home Manager

Joined: 2020

Prarthana is a qualified nurse and has been working in nursing homes since 2010. She became Care Home Manager for Heath Lodge in December 2020 after working for 10 years as a Deputy Care Home Manager. She recently completed a Level 5 Diploma in leadership and management and is skilled in Nursing, Clinical Research, Dementia Care, Medicine, and Leadership.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heath Lodge to verify any information. View our terms and conditions. Heath Lodge has an Enhanced Service - more info.