Heath Lodge

Danesbury Park Road, Welwyn AL6 9SN
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9.8 131 Reviews
  • Heath Lodge, Welwyn
Sharing grounds with Autumn Vale, Heath Lodge is a period Tudor style residential and nursing care home set in stunning landscaped gardens in Welwyn. Heath Lodge offers first class care for residents. Each resident enjoys unique, personalised care, built around them and designed to make their stay at the home as enjoyable and fulfilling as possible.

Contact the home for information and you’ll find a huge range of facilities on offer, including hairdressing facilities, chiropody, dental/eye care as well as a host of social activities to keep residents busy.

'It’s what’s inside that counts' is what's important about care homes, and what people love about Heath Lodge. Care workers are the heart of the business. Heath Lodge has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents' home.

The home's mission is to enhance the lives of residents in their care by bringing them joy, happiness and fulfilment, by providing the highest quality of care and services, whilst always striving for excellence.

Residents will also benefit from:

-        Sensory Garden
-        Country location
-        Modern Bedroom Furniture
-        Single or Double

Show Heath Lodge on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1500
  • Self-Funded Residential Dementia Care: £1500 – £1500
  • Self-Funded Nursing Care: £1600 – £1600
  • Self-Funded Nursing Dementia Care: £1600 – £1600
  • RESPITE Self-Funded Residential Care: £1700 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Nursing Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1800

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Heath Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Mihaela Constantinescu (Home Manager)

Local Authority / Social Services

Admission Criteria

  • NHS, Social services, Private
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (67)
  • Single Rooms with Ensuite Wet Room (67)

Visiting

  • No restricted visiting hours
    weekend visit- allowed

Parking

  • Parking spaces available

Heath Lodge Reviews (131)

Total of 131, showing 81-100
9.8

Heath Lodge has a Review Score of 9.8 (9.791) out of 10, based on 59 reviews in the last 2 years. Over all time Heath Lodge has 131 reviews.

Overall Experience

  • 95
  • 31
  • 4
  • 1
  • 0

Date Published

131
17
29
59
72

Review from Patricia D (Respite Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff and management extremely helpful and polite. No matter what time you call them they always have a smile on their face. Although I am only here for respite I was treated with dignity. My stay here has been very good and I would recommend this place to anyone who asked. I have
found the food excellent, plenty of it and I am very fussy about my meals, but I have not found any fault at all.

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Review from Ian W (Grandson of Resident) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home.
My nan loves it here.
Carers are all really friendly and helpful.
The care home is managed really well which makes visits easy and they give great care to residents.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you for leaving such a positive review. We are extremely pleased to know that your nan is enjoying her stay here at Heath Lodge. To combat Covid-19, we strive to continuously focus on improving the mental wellbeing of all our residents. This is done through the introduction of new dynamic leisure activities that are engaging. Our hardworking staff at Heath Lodge strives to ensure all residents are extremely comfortable during their stay. Thank you, and stay safe.

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Review from T S (Daughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always friendly, caring and understanding.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you very much for leaving positive feedback about our service. The team will be very pleased to hear your feedback. Take care and stay safe.

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Review from Anita H (Granddaughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my nan has moved into Heath Lodge, as a family, we have seen a positive change. My nan is more chatty; she is no longer lonely or frightened. The care staff are very caring and kind. Nan is very much enjoying living at Heath Lodge, and it helps to know she is being very well looked after.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you very much for taking time to review Heath Lodge, the staff will be over the moon to know that you have recognized their efforts to deliver the very best care possible. It is very good to hear that your Nan feels safe and secure in our service which matters a lot for us. Take care and stay safe.

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Review from Sarah H (Daughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of Heath Lodge has been very good. They have kept me informed about Mum at all times and have really cared for her very well. Mum is obviously happy and has a connection with the carers; this is so important to me.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you for leaving such a positive review. We are extremely glad to hear that you are happy and your Nan is happy with our team here in Heath Lodge. Our hardworking staff always strive to ensure all residents are safe and well cared for. Thank you and stay safe.

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Review from Kevin L (Son of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No issues or concerns.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much for taking time to leave a review. It is great to hear that you do not have any issue and concern with the service at heath lodge. The team will do their best to improve some areas as required. Thank you and stay safe.

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Review from Nicola D (Daughter of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to isolate at Heath Lodge with Covid 19 after a short stay in hospital and a terminal cancer diagnosis. We were accommodated with window visits and phone calls and were given every opportunity to communicate with staff. Mum always appeared to be comfortable and relaxed in her surroundings.
The staff were caring and seemed to be fond of her which made me feel very confident in the care she was receiving. I’ve spent the last 9 years caring for her myself at home, so it was a difficult situation for us but I felt very reassured. The care staff that we met were friendly, kind and informative.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you for leaving such a positive review. We are extremely pleased to know that you were reassured with the quality of care provided to your mother within our Covid Service. Thank you for recognising staffs hard work. We do appreciate your positive feedback. Stay safe.

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Review from Linda S (Daughter of Resident) published on 23 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who is 94 is now so happy and very jolly. During COVID in March, she has been isolated on her own and her mentality had gone downhill dramatically not interacting nor having any conversations her dementia worsened. Now! what a difference she is laughing, singing, she is so happy staying here
and takes great delight telling the family members how much she enjoys living here. Highly recommended, excellent facilities, friendly caring staff. I wish my mother lived here in March rather than recently of 2 months.

Reply from Jemar Legister, Marketing Associate at Heath Lodge

Thank you for leaving such a positive review. We are extremely pleased to know that your mother is enjoying her stay here at Heath Lodge. To combat Covid-19, we strive to continuously focus on improving the mental wellbeing of all our residents. This is done through the introduction of new dynamic leisure activities that are engaging. Our hardworking staff at Heath Lodge strives to ensure all residents are extremely comfortable during their stay. Thank you, and stay safe.

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Review from Sandra H (Daughter-in-law of Resident) published on 7 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say, but on arrival you are always greeted with a smile and hello while my mother-in-law was there she was treated extremely well. She was a very strong-willed, stubborn lady but they dealt with her letting her try and do things beyond her capabilities. All staff are friendly, caring, hardworking
and cheerful in what is a very hard environment to be in, most of the residents are challenging to say the least (I have seen many times) but their patience is faultless. Thank you to all the staff I will miss them.

Reply from Jemar Legister, Marketing Associate at Heath Lodge

Thank you for leaving such a position review. We are thrilled to know that you’re pleased with the quality of care that is provided at Heath Lodge Care Home. Our hardworking staff at Heath Lodge always strive to ensure all residents are safe and well cared for. Thank you and stay safe.

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Review from F W (Daughter of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been having respite care and love whilst we did work on her house. She was welcomed and made to feel secure and safe. The cheerful and helpful staff met all her needs with care and compassion. I am very grateful to everyone at the home.

Reply from Alison Foreman, Director of Sales and Marketing at Heath Lodge

Thank you for your review. Your comments about feeling 'safe and secure' are the most important to us, at this time. Also, thank you for recognising the staff team, everyone works so hard to be welcoming and compassionate to each individual circumstance. We do appreciate your positive feedback.

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Review from V P (Sister of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good all round.

Reply from Alison Foreman, Director of Sales and Marketing at Heath Lodge

We very much appreciate your 5* review. Thank you for taking the trouble of sharing your feedback regarding the care and services of our home. Kind regards.

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Review from D T (Daughter of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Heath Lodge for five years now and I couldn't have chosen a better home. My mum has been so well looked after, always fed, watered, clean and gets great support from all staff.

Reply from Alison Foreman, Director of Sales and Marketing at Heath Lodge

Thank you for your review. So good to hear you say 'I couldn't have chosen a better home'. That comment will do much to give peace of mind to others who are searching for care for a loved one. Kind regards

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Review from G A (Son of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff.
Good entertainment.

Reply from Alison Foreman, Director of Sales and Marketing at Heath Lodge

Thank you for your review, the team will be very pleased to hear your feedback! Kind regards

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Review from L G (Daughter of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy here, and she is well cared for. All the staff are extremely helpful and caring. Her care is first class, and it has given me peace of mind for her security and wellbeing. Thank you.

Reply from Alison Foreman, Director of Sales and Marketing at Heath Lodge

Thank you very much for taking the time to review Heath Lodge, the staff will be 'over the moon' to know that you have recognised their determined efforts to deliver the very best care possible. Kind regards.

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Review from G V (Son of Resident) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's been here for about five years, and throughout that time, I have been impressed by the level of care she has received. I have generally been pleased with the quality of the staff, most of them have been well suited to the jobs that they do. Thank you so much for your love and support of my mum.

Reply from Sym Jaj, Senior Marketing Executive at Heath Lodge

Hi Gary, what a lovely review. Thank you for taking the time to send us your positive feedback. We're really pleased that you are impressed by the quality of care your mother has been receiving. We're very proud of our front-line teams, and Heath Lodge continues to surpass expectations.
Wishing you good health.

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Review from M L (Son of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I reported a TV fault in my father's room and provided feedback on why he might be suffering from constipation (not drinking enough water or eating sufficient roughage/vegetables). A staff member scribbled down a message on a desk calendar - not very professional. Staff always seemed rushed, especially
management. The doctor and other non-British care staff fully understand the cultural heritage of residents and are able to support them in this regard.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Thank you for your review, we're sorry your experience at our care home was negative. We have informed the Care Home Manager who will be in contact with you regarding your review - best regards.

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Review from L A (Daughter of Resident) published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has a very caring attitude and is always clean and well kept. The staff are helpful and always try to fulfil my father's needs. There are several activities which my father has enjoyed participating in; such as the craft sessions and the sing-a-longs. The food is always hot and tasty, and
we have been welcomed to eat with him on many occasions. Overall, very pleased with his care here.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

That's really good to hear, thank you for your very kind review. It's great that your father enjoys the activities the home offers and the food - if you have any recommendations - we would love to know! Best regards.

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Review from R C (Son of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum spent 4 weeks as a respite. The home helped to get her back to herself. The staff are excellent and very kind and helpful.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Thank you for your very kind comment - we appreciate your feedback - many thanks.

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Review from M B (Son of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect A1 place.
Love the staff and management team.
Thank you.
I wouldn't mind moving in myself when I retire.
Staff are caring.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Fabulous, thank you incredibly for your kind words addressing our team!

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Review from Christine H (Wife of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and efficient treatment received.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Thank you very much for your very kind feedback. It is much appreciated.

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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Heath Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 59 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 58 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.791 for Heath Lodge is calculated as follows: ( (557 Excellents x 5) + (101 Goods x 4) + (8 Satisfactorys x 3) + (8 Poors x 2) ) ÷ 674 Ratings = 4.791

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heath Lodge is based on 58 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 58 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (9)

Meet the Team (1)

Prarthana

Prarthana Bhandari

Job Title: Care Home Manager

Joined: 2020

Prarthana is a qualified nurse and has been working in nursing homes since 2010. She became Care Home Manager for Heath Lodge in December 2020 after working for 10 years as a Deputy Care Home Manager. She recently completed a Level 5 Diploma in leadership and management and is skilled in Nursing, Clinical Research, Dementia Care, Medicine, and Leadership.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heath Lodge to verify any information. View our terms and conditions. Heath Lodge has an Enhanced Service - more info.