Heath Lodge

Thank you for all you've done.

Especially we want to thank two members of care staff in particular. They are so kind and caring with my step-mother.

Thank you so much Heath Lodge for the care you give to our mum and to all your other residents.

Thank you so much for looking after my husband so well. The staff went the extra mile to make my husband comfortable. They also treated the resident's family with care and respect. I highly recommend Heath Lodge to friends who are looking for a care home.

For the few short days of Mum's stay, the staff were amazing, caring and compassionate. Thank you.

They sometimes forgot to put in his teeth. They keep unplugging his mobile phone so it can't be used. It is very noisy at night so he can't sleep. He doesn't like the food. He feels the nighttime care is not reliable. One of the senior carers is very good. One of the other residents keeps coming into his room.

My mum has been a resident for a year, she is happy and looked after. Staff are caring and helpful. If we have any issues staff are always there to help.

Both my parents were in care together before they passed away. The staff were wonderful, very compassionate and professional. They treated them both with dignity, I cannot thank them enough.

Heath Lodge feels like home when we visit and both my sister and I have never had any doubts that we chose the right place for Mum.

Excellent caring care for over a year. My husband had the best possible last year in the circumstances. Always treated with dignity and humour. Plentiful food and drink all through the day. His personal care was first class, hair cut and brushed, nails cut, soothing balm for dry lips etc. All the family would like to thank the staff of Heath Lodge.

My grandad had such beautiful care from all the staff. The carers showed such compassion for their job. He was always treated with dignity right up to the end. Even when he was unaware. They were so accommodating to me and his family. Always checking in on us offering drinks and food, plus kind words of support through a very hard time. Even though my grandad was only there just over four weeks all the staff seemed to have bonded with him and cared for him. I can't thank the carers and nurses enough. They made a really hard time in our lives a bit easier.

The staff in this home have been amazing. Both our parents have thrived in this environment over the last 6 weeks, couldn't ask for more. They both have very different healthcare/nursing needs but the home has made sure they are together as much as possible.

My wife is treated with dignity and kindness by all staff. I can find no fault whatsoever. I find no pressure on me at all. Thanks.

All the staff, including office staff, are very professional and helpful with a caring nature. So far, I am very happy with the way my dad is being looked after. The atmosphere of the care home is nice and welcoming. Seeing the level of care my dad is getting makes him feel he is at home and not in a care home. Thank you.

My father was admitted to Heath Lodge after a hospital stay where he caught Covid. After his quarantine finished the GP advised he was too frail to be released home and so was admitted permanently to Heath Lodge, a huge blow to him and his family. Especially at the time as no visitors were allowed inside. The management and staff did their utmost to reassure him and us and settle him into the home. Over the 15 months, he was at Heath Lodge everyone there became like family to us, and Dad was lucky enough to have the same wonderful care throughout until he passed. We are enormously grateful to everyone at Heath Lodge and have no hesitation in recommending them.

Whenever your loved ones goes into a home you worry. Out of sight, you do not know what happens. I can only please everyone at Heath Lodge from top to toe the whole home is exemplary. The care my father-in-law received was exceptional. The team made us feel very welcome and were always on top of how my father in law was feeling. We were reassured that the last year of his life was spent being cared for by compassionate people for that we will be eternally grateful.

The staff showed my father nothing but kindness. The care is consistently wonderful, making sure he was comfortable. He was only at Heath Lodge for three months but it felt like home and the staff were like his extended family. We are sad he is leaving but he needed to be closer to us for visiting.

THe management was very welcoming and all the staff caring and kind.

This care home is very welcoming, the staff and management were very kind and caring. My dad was treated with respect and dignity. He enjoy the food and was very comfortable in his spacious room. The management were very vigilant in keeping residents safe during this Covid pandemic.

Our mother was a resident at Heath Lodge for a very short time. However, from the first day she arrived, it was clear the staff were welcoming, having been met and warmly greeted at the entrance. The grounds are lovely and the rooms are of a good size, clean, bright and as with Mums room, double aspect. The manager and her team kept us up to date with Mum’s situation and were polite and caring whether this was on the phone or in person. Our Mum had a difficult year and been in two previous care homes, as a family we wished we had known about Heath Lodge before as I am sure she would have settled here long term and been happy had she not been so frail and passed away.