Highview Lodge

When I left to return home to Australia I left in the knowledge that she is good hands.

My father, Peter, has been in residence here for just over a month, and his overall health has improved beyond all my expectations. He has gained weight and is a lot more responsive when engaged in conversations. He always looks well groomed and has clean clothes on daily. I can now start to relax because I know he is happy and well taken care of.

We were welcomed and immediately shown to our cousins' room, which was bright, nicely decorated and very clean. He had recently had been hoisted by staff and was very comfortable. All staff were friendly and engaged with other residents. He had a choice of meal and it was given with care and smiles in his room. The nursing staff were attentive and would consult the district nurse on a concern. They engaged in conversation and were very polite. We couldn't fault the home and reasured by what we saw.

Our family are very happy with the home. It's warm and comfortable. The staff are always available and very kind and helpful. The carers are lovely and kind, and my husband offering support where needed. The home is lovely and bright and clean, very welcoming. There any plenty of lounge areas. The garden is lovely too,

Since removing my grandmother from this awful place I've received a call from an unknown resident ! I asked the manager Lisa how a resident I do not know has my private details ! she refused to explain ! Again shows this place is awful and needs shutting down do not send anyone here they are not safe or cared for all this place does is try's to cover things up! Stay away!

My mother was admitted to Highview in early June and she has settled in with the help of all the staff. They have all been so caring and kind. Always helpful, thoughtful and take time to talk to family members to get to know them too and make everyone feel welcome. All of their hard work is very much appreciated.

Daily reports are written every time a carer attends to the residents and is totally 'up to date'. A massive thank you.

Very happy with the caring attitude of the staff and general facilities.

The staff are all caring and kind.

Very clean & tidy care home. Staff are extremely friendly & helpful. My mum is being looked after extremely well & I'm very happy with the service the care home provides. Mum is happy every time I visit & she looks clean & today every time.

One, in particular, was always around to assist and monitor my mother-in-law, so much so that he has been an extension to our family and we will miss him, he's a very caring and professional young man.

On the whole, we were given good info and a very friendly welcome. The home is very clean, Mum's room is always clean and fresh which is brilliant. It's unclear how much interaction the residents get. I know they have activities and trips but this must only account for a fraction of their time. There is hardly ever anything going on when we visit to encourage any brain activity or well-being. It could also be made clear which staff levels are which and who to ask about how Mum is. When I keep asking I'm always given a friendly answer but it feels like a battle to get info.

Well done everyone and thank you.

My firs impression was how clean, tidy and welcoming it is. The staff were engaging and friendly talking to my aunty.

Friendly staff. Nice comfortable room. Helpful staff.

I cannot fault the service provided. All staff are very caring, patient and demonstrate a high standard throughout the home. The manager and senior staff are always accessible and make time to discuss any matters of interest or concern. There is clearly a high standard of compliance with safety, care and security of residents - very apparent. Our mother is treated as an individual with dignity and full appreciation of her needs, her likes and dislikes by all. I am kept fully informed of any matters affecting her and the staff at Highview Lodge have my complete trust and gratitude.

Due to new management at the time of writing this review I'm really not in a position to make a comment. The previous manager and senior staff were very approachable and helpful. Time will tell if the same applies.

My mother was admitted to High View Lodge in December 2021 having lived independently for many years but was finding coping at home to be increasingly challenging and was feeling the isolation imposed by her inability to leave the house alone. Clinical care is excellent and we are kept updated by staff who have gone to great pains to get to know her (and us) and her individual needs. She is a bright, intelligent and well-informed woman and it is gratifying that the staff do not speak to her condescendingly as sometimes happens with the elderly. She is treated as an individual, undoubtedly cared for and has formed good friendships with residents and staff. Security is excellent. Covid restrictions by necessity are strictly upheld. As much as anyone can be who has to go into care, she is happy. The home is clearly well managed with robust attention to staffing, safety and care by a kind, caring and effective manager. Administration is excellent. I really cannot fault High View Lodge.

The standard of care seems to vary and not be consistent some days I am very happy, and another day I will feel very concerned. Some days there are staff around actively achieving things, on other days the home is clearly short-staffed, and residents' needs are neglected, also the standard of care varies from worker to worker some genuinely care about the residents and their welfare. Some carers are just doing a job and put in less and minimum effort. It would be better for everyone if the approach was more consistent and the workload is fairly distributed.

They have made us all part of a happy family they ensure that the residents needs come first.