
High View Lodge have been amazing through this pandemicSharon D(Daughter of Resident/Service User)



High View Lodge have been amazing through this pandemicSharon D(Daughter of Resident/Service User)



High View Lodge is situated in the heart of the community, in Hemel Hempstead. It is located in a quiet residential area with ample parking for visitors and yet nearby to local shops and facilities.
Highview Lodge offers you a home from home, all around you will find delicate ornaments, flowers, pictures, and book cases filled with a variety of literature. The unique petite style dining rooms provide a friendly...
Care Provided by Highview Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 77 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Highview Lodge for full pricing details and T&Cs.
Contact Highview Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Lisa Meeks(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2021
- Number of floors: 2
Room Information
- Single Rooms (76)
Visiting
- Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
Parking
- The home includes dedicated parking spaces.
Highview Lodge Reviews (48)
Highview Lodge has a Review Score of 8.6 (8.577) out of 10, based on 10 reviews in the last 2 years.
Over all time Highview Lodge has 48 reviews.
For making my Mum's transition to a care home as positive and caring as possible. All of the staff were amazing in helping her settle into her new home. Nothing was too much trouble for all of the staff.
When I left to return home to Australia I left in the knowledge that she is good hands.
My father, Peter, has been in residence here for just over a month, and his overall health has improved beyond all my expectations. He has gained weight and is a lot more responsive when engaged in conversations. He always looks well groomed and has clean clothes on daily. I can now start to relax because I know he is happy and well taken care of.
We were welcomed and immediately shown to our cousins' room, which was bright, nicely decorated and very clean. He had recently had been hoisted by staff and was very comfortable. All staff were friendly and engaged with other residents. He had a choice of meal and it was given with care and smiles in his room. The nursing staff were attentive and would consult the district nurse on a concern. They engaged in conversation and were very polite. We couldn't fault the home and reasured by what we saw.
Our family are very happy with the home. It's warm and comfortable. The staff are always available and very kind and helpful. The carers are lovely and kind, and my husband offering support where needed. The home is lovely and bright and clean, very welcoming. There any plenty of lounge areas. The garden is lovely too,
Since removing my grandmother from this awful place I've received a call from an unknown resident ! I asked the manager Lisa how a resident I do not know has my private details ! she refused to explain ! Again shows this place is awful and needs shutting down do not send anyone here they are not safe or cared for all this place does is try's to cover things up! Stay away!
Thank you for taking the time to share your comments. We are genuinely sorry to hear that your experience has not met your expectations as we always aim to provide the highest standards of care and support to all residents and their families.
We use every opportunity to listen and learn so we...
My mother was admitted to Highview in early June and she has settled in with the help of all the staff. They have all been so caring and kind. Always helpful, thoughtful and take time to talk to family members to get to know them too and make everyone feel welcome. All of their hard work is very much appreciated.
The residents are never left alone. There is always a carer on hand every moment of the day.
Meals are excellent, and during the day, the residents are given drinks and snacks.
Daily reports are written every time a carer attends to the residents and is totally 'up to date'. A massive thank you.
Very happy with the caring attitude of the staff and general facilities.
The staff are all caring and kind.
Very clean & tidy care home. Staff are extremely friendly & helpful. My mum is being looked after extremely well & I'm very happy with the service the care home provides. Mum is happy every time I visit & she looks clean & today every time.
One, in particular, was always around to assist and monitor my mother-in-law, so much so that he has been an extension to our family and we will miss him, he's a very caring and professional young man.
Thank you for your review in regards to our home. We appreciate your kind words.
On the whole, we were given good info and a very friendly welcome. The home is very clean, Mum's room is always clean and fresh which is brilliant. It's unclear how much interaction the residents get. I know they have activities and trips but this must only account for a fraction of their time. There is hardly ever anything going on when we visit to encourage any brain activity or well-being. It could also be made clear which staff levels are which and who to ask about how Mum is. When I keep asking I'm always given a friendly answer but it feels like a battle to get info.
Thank you for your constructive feedback this helps us shape the service. All your feedback has been observed and taken on board.
Well done everyone and thank you.
We will be sure to share this with the wider team.
My firs impression was how clean, tidy and welcoming it is. The staff were engaging and friendly talking to my aunty.
Thank you so much for your feedback and we are happy to hear that your satisfied with the home and service we provide.
Friendly staff. Nice comfortable room. Helpful staff.
Please continue to give us feedback of our service.
I cannot fault the service provided. All staff are very caring, patient and demonstrate a high standard throughout the home. The manager and senior staff are always accessible and make time to discuss any matters of interest or concern. There is clearly a high standard of compliance with safety, care and security of residents - very apparent. Our mother is treated as an individual with dignity and full appreciation of her needs, her likes and dislikes by all. I am kept fully informed of any matters affecting her and the staff at Highview Lodge have my complete trust and gratitude.
Due to new management at the time of writing this review I'm really not in a position to make a comment. The previous manager and senior staff were very approachable and helpful. Time will tell if the same applies.
My mother was admitted to High View Lodge in December 2021 having lived independently for many years but was finding coping at home to be increasingly challenging and was feeling the isolation imposed by her inability to leave the house alone. Clinical care is excellent and we are kept updated by staff who have gone to great pains to get to know her (and us) and her individual needs. She is a bright, intelligent and well-informed woman and it is gratifying that the staff do not speak to her condescendingly as sometimes happens with the elderly. She is treated as an individual, undoubtedly cared for and has formed good friendships with residents and staff. Security is excellent. Covid restrictions by necessity are strictly upheld. As much as anyone can be who has to go into care, she is happy. The home is clearly well managed with robust attention to staffing, safety and care by a kind, caring and effective manager. Administration is excellent. I really cannot fault High View Lodge.
The standard of care seems to vary and not be consistent some days I am very happy, and another day I will feel very concerned. Some days there are staff around actively achieving things, on other days the home is clearly short-staffed, and residents' needs are neglected, also the standard of care varies from worker to worker some genuinely care about the residents and their welfare. Some carers are just doing a job and put in less and minimum effort. It would be better for everyone if the approach was more consistent and the workload is fairly distributed.
My mother has a long connection with the home starting with day care and respite and now has been a resident for some, her health has deteriorated and mobility is very unsteady, the staff treat her as a part of the very big family which very comforting for her and for us as you have place your loved ones into a safe and caring community, I can say that this is a very good safe and caring home, If something is not usual with resident they contact the doctor and then you and reassure you that all is well if they have to go to hospital again they explain the problem and tell you where they are so that you can then follow up to the hospital.
They have made us all part of a happy family they ensure that the residents needs come first.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 April 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (26) & Events (0)
- 23 Jul 2026
Residents from Highview Lodge care home, part of the Runwood Homes group, enjoyed a day out on a recent minibus trip to the zoo. The outing was chosen by the...
- 12 Jun 2026
Residents, families, friends, and colleagues at Highview Lodge Care Home, part of the Runwood Homes Group, came together for a joyful Pride Month celebration on 5 June 2026, creating an...
- 09 Jun 2026
Residents and staff at Highview Lodge Care Home, part of the Runwood Homes Group, came together on 8 June to celebrate the retirement of long-serving carer Sue Risley, marking the...
There are no upcoming events for Highview Lodge.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for Highview Lodge.
Meet the Team (5)

With over 18 years of experience at Runwood Homes, I have had the opportunity to develop my career through a variety of roles and have gained numerous qualifications in health and social care along the way. This journey has equipped me with a deep understanding of the sector and a strong commitment to delivering high-quality care.
I am incredibly proud to serve as the Home Manager of such a wonderful home, where our residents and staff create a warm, supportive, and joyful environment every day.
Outside of work, I enjoy spending quality time with my family and taking long walks with my dog, which helps me unwind and recharge.

My name is Avinash, and I have been a Care Team Leader at Highview Lodge for 1 year and 7 months. I enjoy meeting new residents and their families and building relationships that make a difference in their lives.
I originally worked through an agency before being approached to join Highview Lodge permanently—a decision I’m proud of because it allows me to help others every day.
In my spare time, I enjoy dancing, listening to music, skateboarding, and playing football, which keeps me active and energised.

My name is Jasmine, and I joined the team at Highview Lodge 2 weeks ago as a Lifestyle Coordinator. I love spending time with the residents, learning from them, and getting to know new people every day.
Before joining Highview Lodge, I worked at the Houses of Parliament, which was an incredible experience. I am passionate about raising money for charity, often through running events.
In my spare time, I enjoy reading and running, which help me relax and stay active.

My name is Erhan, and I am the Head Chef at Runwood Homes. I have been with the company for 1 year, and I am passionate about cooking, presentation, and maintaining an organised kitchen. I take pride in creating beautiful, delicious meals that bring joy to our residents.
One of my greatest achievements is earning a 5-star rating for the kitchen, a reflection of my commitment to excellence and high standards. I also enjoy bringing motivation, humour, and laughter to the kitchen, making it a positive and dynamic environment.
When I’m not at work, I love cooking at home and watching or playing football.

Hi, I’m Tina, the Housekeeper here at Highview Lodge. I have been part of the team for 1 year and 6 months. I love helping the residents fulfil their day, ensuring their bedrooms are always clean and fresh, and supporting them with anything they need.
I started as a domestic assistant and worked my way up to housekeeper, a role I take great pride in. My goal is to make everyone happy and contribute to a positive and comfortable environment for all.
In my spare time, I enjoy going to the cinema, spending quality time with my family, and indulging in a bit of shopping.
Frequently Asked Questions about Highview Lodge
What types of Care is Highview Lodge registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Highview Lodge have?
There are 76 Single Rooms.
What are the Facilities & Services at Highview Lodge?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Highview Lodge to the centre of Hemel Hempstead?
1.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highview Lodge to verify any information. View our terms and conditions. Highview Lodge has an Enhanced Service -more info.