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Hillview Care Home

17 Collett Road, Ware, Hertfordshire SG12 7LY
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Hillview Care Home, Ware
Hillview Care Home, Ware
Hillview Care Home, Ware

Hillview is a modern purpose-built residential care home, designed to provide exceptional care to older people, as well as expert care for people who are living with a dementia. The home is situated an a quiet residential street, close to the picturesque market town of Ware, and near all major amenities.

Hillview prides itself in providing the very highest standards in personalised care to all of its residents.

Hillview is a warm,...  

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Care Provided by Hillview Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,500From £1,550
Residential Dementia CareFrom £1,550From £1,600

Contact Hillview Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Tracy Shrock (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (37)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Parking

  • Ample visitor parking to rear of property

Hillview Care Home Reviews (38)

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9.7

Hillview Care Home has a Review Score of 9.7 (9.654) out of 10, based on 9 reviews in the last 2 years. Over all time Hillview Care Home has 38 reviews.

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Showing 38 reviews matching selected criteria
Review from Deborah M (Daughter of Resident) published on 29 November 2023 Submitted via Website
Overall Experience
I have nothing but great things to say about Hillview, from my time to talking to the manager and assistant manager about Mum's needs and care to the quality of the support she has received so far.
They are so responsive with any changes in her needs as Mum can be very sensitive, it’s impressive.

A special shout out to the assistant manager who has been caring and gentle with Mum with anything she needs along with all the staff.

Reply from Tracy Schrock, Home Manager at Hillview Care Home

Thank you so much for taking the time to review Hillview. We are so happy that you are pleased with the home and the care that Mum receives.

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Review from Muriel P (Daughter of Resident) published on 24 November 2023 Submitted via Website
Overall Experience

My mother started her residency in November 2022 at a previous B&M facility. My first point of contact was the manager whose empathy, professionalism and reassurance was nothing more than outstanding. My mother settled very quickly, the staff including the manager and many others spent so much time with her to make her feel welcome and adjusted to her new home. Mum's weight within the year went up a stone and she has never looked so well. In September this year residents and most staff moved to a beautiful new building Hillview. We were blown away with the facilities and amazing rooms. Once again Mum settled very quickly. The food is lovely and fresh and the chef liaises with Mum and residents daily. The activities are stimulating, often celebrating various events especially the residents' birthdays. All needs are catered for with regular updates. The communication between staff, residents and families is very engaging and informative. Thank you all at Hillview.

Reply from Tracy Schrock, Home Manager at Hillview Care Home

Thank you so much for taking the time to submit a review. We are all so happy that you are pleased with the care Mum receives here at Hillview. Your review is very much appreciated.

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Review from Alan S (Son of Resident) published on 17 November 2023 Submitted via Website
Overall Experience
Mum was one of the residents who moved from another care home. The move went without any problems and Mum settled into her new home very well.
The home is beautiful, the atmosphere is soothing the staff are brilliant, very caring and well-informed.

We couldn't ask for anything more for Mum's care, she's very happy here.

Reply from Tracy Schrock, Home Manager at Hillview Care Home

Thank you for taking the time to write a review for Hillview. I'm so pleased you are happy with the home and the care Mum receives.

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Review from Marie W (Friend of Resident) published on 9 November 2023 Submitted via Website
Overall Experience

I visit the home regularly to visit my old neighbour, although it’s brand new it has such a lovely warm feeling there. All the staff are amazing with the residents and visitors, very welcoming, and always get a nice cuppa. If any of my family were to ever need to go in a home I wouldn’t hesitate to send them here.

Reply from Tracy Schrock, Home Manager at Hillview Care Home

Thank you so much for taking the time to complete a review of our home. We are so pleased that you would consider Hillview if you ever needed to find a home for a family member in the future.

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Review from David S (Son of Resident) published on 8 November 2023 Submitted via Website
Overall Experience
We had to arrange a week's respite care for our dad at very short notice when mum had to go into hospital for a few days for an operation. The speed and efficiency with which the manager and her team arranged care for Dad at Hillview was invaluable.

The home is very welcoming and immaculate throughout. The staff attending to Dad were very attentive and supportive of his needs. I would be happy to highly recommend them to any friends and family.

Reply from Tracy Schrock, Home Manager at Hillview Care Home

Thank you so much for taking the time to review the home. I am so happy you would recommend us to friends and family. If we can be of any help to you in the future please do not hesitate to contact us. Thank you again.

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Review from J S (Wife of Resident) published on 6 November 2023 Submitted via Website
Overall Experience
I've been very impressed by the care my husband has received at Hillview. The pre-admission visit was very thorough, the opportunity to explain his needs and likes/dislikes was much appreciated.
The new building is very clean and spacious, but it still has a homely feel.

The staff are lovely and seem to have lots of time to interact with the residents.

Reply from Tracy Schrock, Home Manager at Hillview Care Home

Thank you so much for taking the time to review our home and for leaving such a positive review. It is very much appreciated.

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Review from Elizabeth W (Daughter of Resident) published on 2 November 2023 Submitted via Website
Overall Experience
The new Hillview Care Home is bright and spacious with great views. Parking is easy.
The rooms are all well-fitted with comfortable home furnishings. The lounge and dining areas are very cosy where the residents can mingle and enjoy time together. The staff are always very welcoming.

At times, there seems to be a lack of staff on duty in order to cater for all the individual needs of the residents with dementia. I appreciate there has been a recruitment drive. Observation from last two months.

Reply from Tracy Schrock, Home Manager at Hillview Care Home

Thank you for taking the time to review the home. We appreciate any feedback from our residents, their families and friends.

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Review from Lorie C (Daughter of Resident) published on 2 November 2023 Submitted via Website
Overall Experience

Our mum went in initially for respite because of a broken wrist, we knew that there was availability to go permanently if Mum liked it and settled. It was a little bit bumpy understandably at first but Mum settled and was very happy.

Reply from Tracy Schrock, Home Manager at Hillview Care Home

Many thanks for your review. We are so happy you have chosen Hillview and that mum is now a permanent resident with us.

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Review from Nicolette C (Daughter of Resident) published on 2 November 2023 Submitted via Website
Overall Experience
All of the staff are helpful, kind and show great empathy to the residents and families.
My mum is cared for in great depth and I am happy with all that they have done and are doing for my mum.
The new home (Hillview) is fully equipped for my mum's needs.
The food is great and always gives you a warm welcome.

The best care home by far.

Reply from Tracy Schrock, Home Manager at Hillview Care Home

Thank you for taking the time to review Hillview. We are so happy that you are enjoying the new home and pleased with the care mum receives.

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Review from Kay G (Daughter of Resident) published on 2 November 2023 Submitted via Website
Overall Experience
Hillview is a beautiful building, the facilities are excellent and my mum has settled now. She’s happy, her room is much better and bigger and her own en-suite. The staff seem happy, it’s got a lovely calm atmosphere in there. The decor is lovely, overall I give it 10 out of 10.

Thank you.

Reply from Tracy Schrock, Home Manager at Hillview Care Home

Thank you so much for your positive review. We are so happy Mum has settled so well in the new home and that you are enjoying it too.

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Review from N W (Granddaughter of Resident) published on 1 November 2023 Submitted via Website
Overall Experience

Thank you to all the staff at Hillview for doing such a wonderful job day in and day out caring for my lovely Nan. Always making themselves available to put my and my family’s mind to rest whenever we have any questions. Everything is always kept clean, the food always looks amazing and the residents are always kept occupied with entertainment/games/painting etc. Thank you again, the care you all show towards my nan is greatly appreciated.

Reply from Tracy Schrock, Home Manager at Hillview Care Home

Thank you for your review. Nan is a pleasure to care for and we appreciate all the support you and your family give to our home.

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Review from Anthony H (Son of Resident) published on 31 October 2017 Submitted via Review Postal Card
Overall Experience

Hillview is a fairly small care home with around 30 residents. Generally, the carers are good and well-meaning but on occasions, they find it difficult to run fully staffed and employ temps. Some of these carers are not as good as they should be. The home is a peaceful place with activities 4-5 times a week. There are several areas within the home that need updating to allow the staff to carry out their jobs properly.

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Review from C L (Son of Resident) published on 3 October 2017 Submitted via Review Postal Card
Overall Experience

My mother is a resident at Hillview and has advanced dementia. She is very happy at Hillview, I visit her weekly and she is always comfortable and happy. The home is clean, tidy and very welcoming. Mum is forever telling me how lovely the girls (carers) are and how much she loves them and what a lovely home she has. I could not wish for more.

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Review from Yvonne T (Daughter of Resident) published on 3 October 2017 Submitted via Review Postal Card
Overall Experience

My mum has been a resident in the home for about 3 years now. My mother suffers from a mental health condition (depression and psychotic episodes). The staff and management at Hillview are excellent when dealing with our mother. They understand her every need and I am very happy with the care that my mum receives and couldn't ask for anymore. They are a credit to the care system. Thank you staff and management at Hillview.

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Review from Linda T (Niece of Resident) published on 22 September 2017 Submitted via Review Postal Card
Overall Experience
My uncle has been a resident at Hillview care home for 3 years.
The family are extremely happy with the care he has received; he is treated kindly and is well loved by members of staff.
My uncle has dementia; and even though he is hardly able to converse, the staff take time to talk to him and chat about his past life.
Unfortunately, because of dementia, it is difficult for him to join in with activities within the home, but he enjoys the music entertainment.
A great many members of staff have worked there for the whole time he has lived at the home, which gives a good consistency of carers the residents can relate to, particularly those with dementia where it definitely helps to see a familiar face.
Food is freshly cooked, and I am told by one of the residents, very tasty.
Hillview always has a nice fresh smell; clothes are well laundered, and residents look clean and tidy.

I am happy to recommend Hillview care home, an extremely well-managed home, and can't thank the staff enough for the kindness shown to my uncle.

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Review from P V (Daughter of Resident) published on 12 September 2017 Submitted via Review Postal Card
Overall Experience

My mother seems content at Hillview and is quite appreciative of what the staff do. From my observation, I think on the whole they do an amazing job especially working in a building which, by today's standards, is inadequate and everyone must be looking forward to the move to the new build care home early next year and I am sure the residents once settled in will love their new surroundings.

One observation as a regular visitor, I hope after this move has taken place there will be staff available to facilitate more constructive activities for the residents in order to stimulate them as that seems to have gone by the wayside recently (or maybe my visiting time has not corresponded with such activities eg bingo, keep fit exercises etc).

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Review from Claire M (Daughter of Resident) published on 11 September 2017 Submitted via Review Postal Card
Overall Experience

My mum has been in Hillview for nearly seven months and suffers from dementia which presents as confusion and memory loss. The staff all treat her with kindness and affection and are always cheerful. Whenever I visit, I am always made welcome. Her room is small but clean and tidy. The staff are undoubtedly the biggest asset as they appear well trained and genuinely caring. Mum seems content most of the time and often comments that the girls are "ever so nice".

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Review from Christopher H (Son of Resident) published on 6 September 2017 Submitted via Website
Overall Experience

The staff at Hillview are professional and hard working and show real care to their residents. They engage with everyone and involve them in activities to the level each individual wishes. My family and I believe it to be a safe and secure environment for our mother and gives her the level of support she needs now and in the future. With 34 rooms it is the size of a home where everyone is known and treated as an individual.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 07 September 2026

Private and Local Authority Residential

News (0) & Events (0)

News

There are no news items for Hillview Care Home.

Upcoming Events

There are no upcoming events for Hillview Care Home.

Awards / Recognitions (3)

  • 28 Feb 2019Recipient: B&M Care Ltd
  • 01 Feb 2018Recipient: B&M Care Ltd
  • 01 Apr 2017Recipient: B&M Care Ltd

Accreditations

There are no accreditations posted yet for Hillview Care Home.

Meet the Team (1)

Tracy Schrock
Tracy SchrockJob Title Home ManagerJoined 2023

Tracy's career at B&M Care started in 2012 at St Catharine's as a Care Assistant. Following two promotions, she transferred to Milford Lodge in 2017 as an Assistant Manager to continue developing her skillset within the home’s management team. Beyond her extensive knowledge of day-to-day care practice, she has a roster of qualifications, including an NVQ Level 5 in Leadership & Management, in addition to being the home’s Safeguarding Champion. In 2023 she became Home Manager of Hillview after a successful move from St Catherines.

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