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Hillview prides itself in providing the very highest standards in personalised care to all of its residents.
Hillview is a warm,...
Care Provided by Hillview Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 39 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Hillview Care Home for full pricing details and T&Cs.
Contact Hillview Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- B&M Care Ltd
- Private Owned
Person in charge
- Tracy Shrock (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2023
Room Information
- Single Rooms (37)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (37)
- Couples/Companion Rooms with ensuite Wet Room (1)
Parking
- Ample visitor parking to rear of property
Hillview Care Home Reviews (38)
Hillview Care Home has a Review Score of 9.7 (9.654) out of 10, based on 9 reviews in the last 2 years.
Over all time Hillview Care Home has 38 reviews.
They are so responsive with any changes in her needs as Mum can be very sensitive, it’s impressive.
A special shout out to the assistant manager who has been caring and gentle with Mum with anything she needs along with all the staff.
Thank you so much for taking the time to review Hillview. We are so happy that you are pleased with the home and the care that Mum receives.
My mother started her residency in November 2022 at a previous B&M facility. My first point of contact was the manager whose empathy, professionalism and reassurance was nothing more than outstanding. My mother settled very quickly, the staff including the manager and many others spent so much time with her to make her feel welcome and adjusted to her new home. Mum's weight within the year went up a stone and she has never looked so well. In September this year residents and most staff moved to a beautiful new building Hillview. We were blown away with the facilities and amazing rooms. Once again Mum settled very quickly. The food is lovely and fresh and the chef liaises with Mum and residents daily. The activities are stimulating, often celebrating various events especially the residents' birthdays. All needs are catered for with regular updates. The communication between staff, residents and families is very engaging and informative. Thank you all at Hillview.
Thank you so much for taking the time to submit a review. We are all so happy that you are pleased with the care Mum receives here at Hillview. Your review is very much appreciated.
The home is beautiful, the atmosphere is soothing the staff are brilliant, very caring and well-informed.
We couldn't ask for anything more for Mum's care, she's very happy here.
Thank you for taking the time to write a review for Hillview. I'm so pleased you are happy with the home and the care Mum receives.
I visit the home regularly to visit my old neighbour, although it’s brand new it has such a lovely warm feeling there. All the staff are amazing with the residents and visitors, very welcoming, and always get a nice cuppa. If any of my family were to ever need to go in a home I wouldn’t hesitate to send them here.
Thank you so much for taking the time to complete a review of our home. We are so pleased that you would consider Hillview if you ever needed to find a home for a family member in the future.
The home is very welcoming and immaculate throughout. The staff attending to Dad were very attentive and supportive of his needs. I would be happy to highly recommend them to any friends and family.
Thank you so much for taking the time to review the home. I am so happy you would recommend us to friends and family. If we can be of any help to you in the future please do not hesitate to contact us. Thank you again.
The new building is very clean and spacious, but it still has a homely feel.
The staff are lovely and seem to have lots of time to interact with the residents.
Thank you so much for taking the time to review our home and for leaving such a positive review. It is very much appreciated.
The rooms are all well-fitted with comfortable home furnishings. The lounge and dining areas are very cosy where the residents can mingle and enjoy time together. The staff are always very welcoming.
At times, there seems to be a lack of staff on duty in order to cater for all the individual needs of the residents with dementia. I appreciate there has been a recruitment drive. Observation from last two months.
Thank you for taking the time to review the home. We appreciate any feedback from our residents, their families and friends.
Our mum went in initially for respite because of a broken wrist, we knew that there was availability to go permanently if Mum liked it and settled. It was a little bit bumpy understandably at first but Mum settled and was very happy.
Many thanks for your review. We are so happy you have chosen Hillview and that mum is now a permanent resident with us.
My mum is cared for in great depth and I am happy with all that they have done and are doing for my mum.
The new home (Hillview) is fully equipped for my mum's needs.
The food is great and always gives you a warm welcome.
The best care home by far.
Thank you for taking the time to review Hillview. We are so happy that you are enjoying the new home and pleased with the care mum receives.
Thank you.
Thank you so much for your positive review. We are so happy Mum has settled so well in the new home and that you are enjoying it too.
Thank you to all the staff at Hillview for doing such a wonderful job day in and day out caring for my lovely Nan. Always making themselves available to put my and my family’s mind to rest whenever we have any questions. Everything is always kept clean, the food always looks amazing and the residents are always kept occupied with entertainment/games/painting etc. Thank you again, the care you all show towards my nan is greatly appreciated.
Thank you for your review. Nan is a pleasure to care for and we appreciate all the support you and your family give to our home.
Hillview is a fairly small care home with around 30 residents. Generally, the carers are good and well-meaning but on occasions, they find it difficult to run fully staffed and employ temps. Some of these carers are not as good as they should be. The home is a peaceful place with activities 4-5 times a week. There are several areas within the home that need updating to allow the staff to carry out their jobs properly.
My mother is a resident at Hillview and has advanced dementia. She is very happy at Hillview, I visit her weekly and she is always comfortable and happy. The home is clean, tidy and very welcoming. Mum is forever telling me how lovely the girls (carers) are and how much she loves them and what a lovely home she has. I could not wish for more.
My mum has been a resident in the home for about 3 years now. My mother suffers from a mental health condition (depression and psychotic episodes). The staff and management at Hillview are excellent when dealing with our mother. They understand her every need and I am very happy with the care that my mum receives and couldn't ask for anymore. They are a credit to the care system. Thank you staff and management at Hillview.
The family are extremely happy with the care he has received; he is treated kindly and is well loved by members of staff.
My uncle has dementia; and even though he is hardly able to converse, the staff take time to talk to him and chat about his past life.
Unfortunately, because of dementia, it is difficult for him to join in with activities within the home, but he enjoys the music entertainment.
A great many members of staff have worked there for the whole time he has lived at the home, which gives a good consistency of carers the residents can relate to, particularly those with dementia where it definitely helps to see a familiar face.
Food is freshly cooked, and I am told by one of the residents, very tasty.
Hillview always has a nice fresh smell; clothes are well laundered, and residents look clean and tidy.
I am happy to recommend Hillview care home, an extremely well-managed home, and can't thank the staff enough for the kindness shown to my uncle.
My mother seems content at Hillview and is quite appreciative of what the staff do. From my observation, I think on the whole they do an amazing job especially working in a building which, by today's standards, is inadequate and everyone must be looking forward to the move to the new build care home early next year and I am sure the residents once settled in will love their new surroundings.
One observation as a regular visitor, I hope after this move has taken place there will be staff available to facilitate more constructive activities for the residents in order to stimulate them as that seems to have gone by the wayside recently (or maybe my visiting time has not corresponded with such activities eg bingo, keep fit exercises etc).
My mum has been in Hillview for nearly seven months and suffers from dementia which presents as confusion and memory loss. The staff all treat her with kindness and affection and are always cheerful. Whenever I visit, I am always made welcome. Her room is small but clean and tidy. The staff are undoubtedly the biggest asset as they appear well trained and genuinely caring. Mum seems content most of the time and often comments that the girls are "ever so nice".
The staff at Hillview are professional and hard working and show real care to their residents. They engage with everyone and involve them in activities to the level each individual wishes. My family and I believe it to be a safe and secure environment for our mother and gives her the level of support she needs now and in the future. With 34 rooms it is the size of a home where everyone is known and treated as an individual.
Bed Vacancies
1 Bed Vacancy
Posted: 07 September 2026Private and Local Authority Residential
News (0) & Events (0)
There are no news items for Hillview Care Home.
There are no upcoming events for Hillview Care Home.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: B&M Care Ltd
- 01 Feb 2018Recipient: B&M Care Ltd
- 01 Apr 2017Recipient: B&M Care Ltd
Accreditations
There are no accreditations posted yet for Hillview Care Home.
Meet the Team (1)

Tracy's career at B&M Care started in 2012 at St Catharine's as a Care Assistant. Following two promotions, she transferred to Milford Lodge in 2017 as an Assistant Manager to continue developing her skillset within the home’s management team. Beyond her extensive knowledge of day-to-day care practice, she has a roster of qualifications, including an NVQ Level 5 in Leadership & Management, in addition to being the home’s Safeguarding Champion. In 2023 she became Home Manager of Hillview after a successful move from St Catherines.
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