Hillview Care Home

17 Collett Road, Ware SG12 7LY
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9.9 32 Reviews
  • Hillview Care Home, Ware
Hillview is a modern purpose-built residential care home, designed to provide exceptional care to older people, as well as expert care for people who are living with a dementia. The home is situated an a quiet residential street, close to the picturesque market town of Ware, and near all major amenities.

Hillview prides itself in providing the very highest standards in personalised care to all of its residents.

Hillview is a warm, homely and comfortable, modern building in a quiet residential road. With a total of 37 en-suite shower rooms, there is a choice of single or double rooms, all of which may be personalised.

The home offers a choice of impressive lounges, a dining areas, a private garden and easy access to the garden decking with views across the surrounding countryside. The well kept manicured gardens to the rear are easily accessible and offer a safe environment, with easy access for outdoor activities.

Hillview offers both long term and short stay breaks.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1500

These prices are only a guideline, please contact Hillview Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Tracy Shrock (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (37)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Parking

  • Ample visitor parking to rear of property

Hillview Care Home Reviews (32)

Total of 32, showing 21-32
9.9

Hillview Care Home has a Review Score of 9.9 (9.911) out of 10, based on 25 reviews in the last 2 years. Over all time Hillview Care Home has 32 reviews.

Overall Experience

  • 25
  • 7
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Date Published

32
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25
7

Review from Elizabeth W (Daughter of Resident) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The new Hillview Care Home is bright and spacious with great views. Parking is easy.
The rooms are all well-fitted with comfortable home furnishings. The lounge and dining areas are very cosy where the residents can mingle and enjoy time together. The staff are always very welcoming.
At times, there
seems to be a lack of staff on duty in order to cater for all the individual needs of the residents with dementia. I appreciate there has been a recruitment drive. Observation from last two months.

Reply from Tracy Schrock, Home Manager at Hillview Care Home

Thank you for taking the time to review the home. We appreciate any feedback from our residents, their families and friends.

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Review from Lorie C (Daughter of Resident) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum went in initially for respite because of a broken wrist, we knew that there was availability to go permanently if Mum liked it and settled. It was a little bit bumpy understandably at first but Mum settled and was very happy.

Reply from Tracy Schrock, Home Manager at Hillview Care Home

Many thanks for your review. We are so happy you have chosen Hillview and that mum is now a permanent resident with us.

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Review from Nicolette C (Daughter of Resident) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are helpful, kind and show great empathy to the residents and families.
My mum is cared for in great depth and I am happy with all that they have done and are doing for my mum.
The new home (Hillview) is fully equipped for my mum's needs.
The food is great and always gives you
a warm welcome.
The best care home by far.

Reply from Tracy Schrock, Home Manager at Hillview Care Home

Thank you for taking the time to review Hillview. We are so happy that you are enjoying the new home and pleased with the care mum receives.

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Review from Kay G (Daughter of Resident) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hillview is a beautiful building, the facilities are excellent and my mum has settled now. She’s happy, her room is much better and bigger and her own en-suite. The staff seem happy, it’s got a lovely calm atmosphere in there. The decor is lovely, overall I give it 10 out of 10.
Thank you.

Reply from Tracy Schrock, Home Manager at Hillview Care Home

Thank you so much for your positive review. We are so happy Mum has settled so well in the new home and that you are enjoying it too.

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Review from N W (Granddaughter of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff at Hillview for doing such a wonderful job day in and day out caring for my lovely Nan. Always making themselves available to put my and my family’s mind to rest whenever we have any questions. Everything is always kept clean, the food always looks amazing and the residents
are always kept occupied with entertainment/games/painting etc. Thank you again, the care you all show towards my nan is greatly appreciated.

Reply from Tracy Schrock, Home Manager at Hillview Care Home

Thank you for your review. Nan is a pleasure to care for and we appreciate all the support you and your family give to our home.

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Review from Anthony H (Son of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hillview is a fairly small care home with around 30 residents. Generally, the carers are good and well-meaning but on occasions, they find it difficult to run fully staffed and employ temps. Some of these carers are not as good as they should be. The home is a peaceful place with activities 4-5 times
a week. There are several areas within the home that need updating to allow the staff to carry out their jobs properly.

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Review from C L (Son of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is a resident at Hillview and has advanced dementia. She is very happy at Hillview, I visit her weekly and she is always comfortable and happy. The home is clean, tidy and very welcoming. Mum is forever telling me how lovely the girls (carers) are and how much she loves them and what a lovely
home she has. I could not wish for more.

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Review from Yvonne T (Daughter of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in the home for about 3 years now. My mother suffers from a mental health condition (depression and psychotic episodes). The staff and management at Hillview are excellent when dealing with our mother. They understand her every need and I am very happy with the care that my
mum receives and couldn't ask for anymore. They are a credit to the care system. Thank you staff and management at Hillview.

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Review from Linda T (Niece of Resident) published on 22 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been a resident at Hillview care home for 3 years.
The family are extremely happy with the care he has received; he is treated kindly and is well loved by members of staff.
My uncle has dementia; and even though he is hardly able to converse, the staff take time to talk to him and chat
about his past life.
Unfortunately, because of dementia, it is difficult for him to join in with activities within the home, but he enjoys the music entertainment.
A great many members of staff have worked there for the whole time he has lived at the home, which gives a good consistency of carers the residents can relate to, particularly those with dementia where it definitely helps to see a familiar face.
Food is freshly cooked, and I am told by one of the residents, very tasty.
Hillview always has a nice fresh smell; clothes are well laundered, and residents look clean and tidy.
I am happy to recommend Hillview care home, an extremely well-managed home, and can't thank the staff enough for the kindness shown to my uncle.

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Review from P V (Daughter of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother seems content at Hillview and is quite appreciative of what the staff do. From my observation, I think on the whole they do an amazing job especially working in a building which, by today's standards, is inadequate and everyone must be looking forward to the move to the new build care home
early next year and I am sure the residents once settled in will love their new surroundings.


One observation as a regular visitor, I hope after this move has taken place there will be staff available to facilitate more constructive activities for the residents in order to stimulate them as that seems to have gone by the wayside recently (or maybe my visiting time has not corresponded with such activities eg bingo, keep fit exercises etc).

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Review from Claire M (Daughter of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Hillview for nearly seven months and suffers from dementia which presents as confusion and memory loss. The staff all treat her with kindness and affection and are always cheerful. Whenever I visit, I am always made welcome. Her room is small but clean and tidy. The staff are undoubtedly
the biggest asset as they appear well trained and genuinely caring. Mum seems content most of the time and often comments that the girls are "ever so nice".

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Review from Christopher H (Son of Resident) published on 6 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Hillview are professional and hard working and show real care to their residents. They engage with everyone and involve them in activities to the level each individual wishes. My family and I believe it to be a safe and secure environment for our mother and gives her the level of support
she needs now and in the future. With 34 rooms it is the size of a home where everyone is known and treated as an individual.

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Current Review Score: 9.9 (9.911)

Overview of Review Score

The Review Score of 9.9 (9.911) out of 10 for Hillview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.911 for Hillview Care Home is calculated as follows: ( (269 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 293 Ratings = 4.911

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hillview Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 13 Aug 2025

Private and Local Authority Residential

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Awards / Recognitions (3)

Meet the Team (1)

Tracy

Tracy Schrock

Job Title: Home Manager

Joined: 2023

Tracy's career at B&M Care started in 2012 at St Catharine's as a Care Assistant. Following two promotions, she transferred to Milford Lodge in 2017 as an Assistant Manager to continue developing her skillset within the home’s management team. Beyond her extensive knowledge of day-to-day care practice, she has a roster of qualifications, including an NVQ Level 5 in Leadership & Management, in addition to being the home’s Safeguarding Champion. In 2023 she became Home Manager of Hillview after a successful move from St Catherines.

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