Martins House

Jessop Road, Pin Green, Stevenage SG1 5LL
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9.7 70 Reviews
  • Martins House, Stevenage
Martin’s House is amongst a populated residential area, close by shops, cafés and transportation links.

It is dedicated to providing professional elderly care in a homely environment where individuals are able to get full enjoyment from their years of retirement. Martin's House offers some of its care provision to people living with dementia, hearing and speech difficulties.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes and what they love about Martin's House, the staff.

Care workers are the heart of the business. Martin's House has long-standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

A vast selection of staff are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact the home to find out what languages are on offer.

Residents will also benefit from:

-        Sweet shop
-        Sensory room
-        Modern bedroom furniture
-        Single or double sized rooms
-        TV and telephone points
-        En- suite facilities.
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Care Provided by Martins House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1400
  • Self-Funded Residential Dementia Care: £1400 – £1400
  • RESPITE Self-Funded Residential Care: £1600 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1600

Fees are subject to an assessment of an individuals needs.

These prices are only a guideline, please contact Martins House to find out the exact price for your requirements.

Contact Martins House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Martins House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Julie Farmer (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Anytime except protected meal times. Meal times are:
    12:30-13:30
    17:30-18:30
    Visitors are more than welcomed to join relatives or friend to have a meal, however, Martins House asks visitors to please advise in advance.

Parking

  • Minimal free parking space available

Martins House Reviews (70)

9.7

Martins House has a Review Score of 9.7 (9.702) out of 10, based on 13 reviews in the last 2 years.
Over all time Martins House has 70 reviews.

Overall Experience
  • 58
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Date Published
  • 70
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Reviewer Connection to Martins House
  • 30
  • 17
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Total of 70, showing 61-70
Review from Ros D (Daughter of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff friendly, supportive, caring and very respectful. Home environment very positive and stimulating. Considering that our mum said she would never go into a care home the fact that she is so happy here is testament to the care provided by all the staff. Thank you!
Reply from Dalbir Jangra, Head of Marketing and Communications at Martins HouseThanks. Your kind words are appreciated.
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Review from Robert L (Son-in-law of Resident) published on 26 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a breath of fresh air Martins House was for my late mother in law and indeed all her family. We moved my late mother in law from another care home which to my mother in law and her family felt oppressive. Martins House was the absolute opposite. My mother in law had an armchair we bought for her
in her room and also a television. She was able to come and go to and from her room as often as she wanted. Her whole demeanour changed within a week of being there. She even got a boy friend - which shows it is never too late. We visited her regularly and were always met with smiling faces from both residents and staff. I truly cannot recommend Martins House highly enough for making the end of my mother in law's life so comfortable, safe and happy. If I need to go into a care home this is the one for me.
Reply from Kendra Bray, Customer Relationship Manager at Martins HouseDear Robert,

Thank you for your kind words. It was a pleasure looking after your late mother in law – she was quite a character!

The team at Martins House appreciate your comments.

Best.

Kendra.
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Review from Lesley C (Daughter of Resident) published on 27 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was admitted to Martins House to convalesce after a stay in Hospital with pneumonia. Her stay lasted 21 days.
From arrival to departure, Mum was cared for with the utmost respect and tremendous kindness. Every member of staff from management to domestic made her feel welcome, happy and content.

Her recovery was amazing because of this. She grew stronger every day as a result of the commitment and dedication of every member of staff.
She is now home with me and is praising Martins House.
As her daughter, I cannot thank the staff enough for everything they did to make mum's stay so comfortable. Thank you all so much.
Reply from Dalbir Jangra, Head of Marketing and Communications at Martins HouseHi Lesley,

Thank you for your kind words.

Best.
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Review from L B (Granddaughter of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has spent ten happy years being kindly and compassionately cared for at Martins House. She has always been treated with dignity and I have been advised of any concerns or changes to her care.
The carers have always been polite and considerate not only to Nan but to myself and my family.
Recently
great effort has gone into making Martins House feel even more of a home.
Reply from Dalbir Jangra, Head of Marketing and Communications at Martins HouseHi Linda,

Thank you for noticing the fantastic effort by all involved with Martins House. Your kind review is appreciated.

Happy to discuss any further areas for improvement you may have.

Dalbir.
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Review from Robert B (Son of Resident) published on 6 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This residential home was used as respite for my mother on leaving hospital. We were very impressed with the caring staff. They were very polite. The caring for my mother was exceptional. They treated her with dignity at all times. I would like to mention everyone's name but so many to put down but
special thanks to the two carers for looking after my mum, I will not forget what you have done.
Reply from Dalbir Jangra, Head at Martins HouseHi Robert,

Our team at Martins House are proud of the level of care they offer to each and every resident. Your kind words are very much appreciated.

Dalbir.
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Review from Linda L (Daughter of Resident) published on 16 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving into Martins House, mum has really turned a corner - she is so much happier and settled than she was in her last few months at home. Mum is well looked after and Martins House is such a happy place to visit. All the staff are lovely and welcoming and it is a pleasure to visit mum here in
her new home. Keep up the good work!
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Review from Anne D (Wife of Resident) published on 12 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since the new management took over this home, everything has improved 100%.
No complaints about the management and running of this home now.
I fully appreciate the hard work and commitment by staff.
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Review from Tony R S (Son of Resident) published on 5 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Martins House is benefitting from a refurbishment producing pleasant, bright, comfortable, areas for residents and staff alike.
The staff are all friendly, polite, knowledgable, and dedicated. A good team of people who you feel you can trust, which is enourmously important when they are looking after
one of your own family.
My mum has settled in since moving in on August 11th and now knows everybody.
A very good start for what we as a family hope will be long term situation.
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Review from Jill W (Daughter of Resident) published on 15 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers looked after my mother for 3 months until her death. They were kind, efficient and patient. At the end they took on the responsibility of helping her through to the end of her life with respect and compassion. Their concerns extended to her family and they always keep in touch.
Laundry and bedding
were dealt with immediately, no resident ignored, food and drink frequently offered.
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Review from Wendy F (Daughter of Resident) published on 17 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was a resident for 14 years and my father for 9 months. I have the utmost regard for the staff and I am very grateful for their help over the years. They do a grand job, sometimes in very difficult circumstances.
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Current Review Score: 9.7 (9.702)

Overview of Review Score

The Review Score of 9.7 (9.702) out of 10 for Martins House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.877 for Martins House is calculated as follows: ( (136 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 154 Ratings = 4.877
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Martins House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

Julie

Julie Farmer

Job Title: Care Home Manager Joined: 2016

Julie has over 20 years of experience in the Care industry and started as a Care Assistant. She joined the gold care family in August 2016 as Care Manager of Martins House.
She has completed many different NVQ’s in different areas and has her diploma LEVEL 5 in Health & Social Care. Recently in 2019, her home Martins House was rated overall Good by CQC and Outstanding in Responsive under her leadership, which was a great achievement for the home, and for Julie.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Martins House to verify any information. View our terms and conditions. Martins House has an Enhanced Service - more info.