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Martins House

Jessop Road, Pin Green, Stevenage, Hertfordshire SG1 5LL
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meaningful activities, outings and celebrationsJ C(Daughter of Resident/Service User)
Martins House, Stevenage
Not just a care home but a home full of love, kindness and compassion.Susan S(Daughter of Resident/Service User)
Martins House, Stevenage
I would like to name each and every carer by name, but the page isn't big enough.Peter L(Son of Resident/Service User)
Martins House, Stevenage

Martin’s House is amongst a populated residential area, close by shops, cafés and transportation links.

It is dedicated to providing professional elderly care in a homely environment where individuals are able to get full enjoyment from their years of retirement. Martin's House offers some of its care provision to people living with dementia, hearing and speech difficulties.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people...  

Care Provided by Martins House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,600 - £1,600£1,800 - £1,800
Residential Dementia Care£1,600 - £1,600£1,800 - £1,800

Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.

Contact Martins House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Julie Farmer (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Anytime except protected meal times. Meal times are: 12:30-13:30 17:30-18:30 Visitors are more than welcomed to join relatives or friend to have a meal, however, Martins House asks visitors to please advise in advance.

Parking

  • Minimal free parking space available

Martins House Reviews (76)

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9.7

Martins House has a Review Score of 9.7 (9.704) out of 10, based on 16 reviews in the last 2 years. Over all time Martins House has 76 reviews.

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Showing 76 reviews matching selected criteria
Review from Phil I (Son of Resident) published on 23 June 2021 Submitted via Website
Overall Experience

I am extremely pleased that my dad is a resident of Martins House. I find that the staff at Martins House are extremely professional, courteous, sympathetic and above all very very caring. I am completely happy and relaxed that my father is resident in Martins House particularly during these challenging times. The staff have been superb in ensuring that the home has remained virus free and it is due to their care and diligence that the residents have remained safe and well. I would not hesitate to recommend Martins House to anyone seeking elderly care.

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Review from Tina F (Daughter-in-law of Resident) published on 18 June 2021 Submitted via Postal Card
Overall Experience
My mother-in-law spent the last 2 months of her life in Martins House. I cannot praise enough the care, love and dignity she received. The staff called us every day with updates and they really loved their job, you could see that they also cared for the family also.

If there is anywhere I want to work is here. Such an amazing place from the time you step into the place.

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Review from Kevin C (Son of Resident) published on 1 June 2021 Submitted via Postal Card
Overall Experience

Mum was only with Martins House for 2 months, at the later stages of dementia, but we found Martins House and the colleagues, the most caring people we could have wished for and made Mum and us, as a family, a very peace of mind end to Mum's life. Thank you all.

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Review from Alison K (Daughter-in-law of Resident) published on 18 May 2021 Submitted via Postal Card
Overall Experience

It's always a pleasure to visit Matins House. The staff are always lovely and welcoming. The home is spotlessly clean and our relative is always clean, tidy and well cared for.

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Review from R S (Son of Resident) published on 11 May 2021 Submitted via Postal Card
Overall Experience

I feel very relaxed as my mum is looked after. I have never had any problems and my mum is happy which is the most important thing to me.

Reply from Jemar Legister, Marketing Associate at Martins House

Thank you for taking the time out to leave a review. We are happy to know that you are at peace of mind over the care your mother receives at Martins House. We strive to provide exceptional care to all of our residents, ensuring they can spend their days at Martins House living comfortably and safely.

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Review from S A (Daughter of Resident) published on 11 May 2021 Submitted via Postal Card
Overall Experience

My mum spent six weeks at Martins House released from Lister. They were absolutely brilliant at supporting not only my mum but also myself through a very difficult time and transition of mum needing 24-hour care. I will never forget the support and care they gave us through this time. Brilliant home and brilliant carers. Couldn't ask for better care.

Reply from Jemar Legister, Marketing Associate at Martins House

Thank you for taking the time to leave a review. We are thrilled to know that you are satisfied with the quality of care we provide at Martins House. Our wonderful, hardworking carers strive to ensure they provide the best possible, around-the-clock care for all of our residents. Thank you, and stay safe.

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Review from Lisa S (Granddaughter of Resident) published on 28 April 2021 Submitted via Postal Card
Overall Experience
My grandmother is being cared for exactly as I would hope for.

The staff are professional and caring and always make time for the families of their residents. During these difficult times, they have done everything they can for the residents and their families.

Reply from Jemar Legister, Marketing Associate at Martins House
Thank you for taking the time to leave a positive review. The staff at Martins House do all they can to ensure residents are well cared for and live safely and comfortably.

Thank you, and stay safe.

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Review from Jeanette S (Daughter of Resident) published on 14 April 2021 Submitted via Postal Card
Overall Experience

I can't praise this place enough! The care is first class. My mum is so happy in Martins House and if she's happy we're happy. We can tell that she's always well looked after, her hair is always brushed well and she is clean, well-fed and dressed well. We are always kept well informed of Mum's needs, health and well-being. The best decision we made was for Mum to be cared for by Martins House.

Reply from Jemar Legister, Marketing Associate at Martins House

Thank you for taking the time to leave a review. We are extremely pleased to know that you are happy with the quality of care provided at Martins House. Our staff go above and beyond to ensure all residents are well looked after and, more importantly, feel at home during their stay at Martins House. Thank you, and stay safe.

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Review from Linda P (Daughter of Resident) published on 14 April 2021 Submitted via Postal Card
Overall Experience

It was lovely to see my dad and it was a lovely setting with views of the garden which he enjoyed talking about.

Reply from Jemar Legister, Marketing Associate at Martins House

Thank you for taking the time out to leave us a review. We hope your dad will continue to enjoy our fabulous garden especially with the soon arrival of warmer weather.

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Review from Susan W (Daughter of Resident) published on 16 December 2020 Submitted via Website
Overall Experience

My mum had been in Martins House for a couple of years plus. All the staff were extremely friendly and always ready to help and advise. Whenever there was a medical issue the staff always reacted very quickly and always kept me informed. Most importantly my mum was happy and felt secure at this care home. My mum sadly passed away a few days ago and prior to this, they had offered me support and advice.

Reply from Sym Jaj, Senior Marketing Executive at Martins House

Thank you for your kind review. We would first like to pass on our condolences for the loss of your mum. But it is wonderful to hear that she was happy and comfortable in our care, which would put your mind at ease also. Wishing you well, and our thoughts are with you. Stay safe.

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Review from Philip K (Son of Resident) published on 27 November 2020 Submitted via Website
Overall Experience
My mum has now been in Martins House since May 2020.
Not being able to visit her due to COVID-19 has been hard, but with the use on technology and great help of the staff we have been able to Skype her on regular occasions, our mum looks extremely happy, and totally relaxed in surroundings which are totally unfamiliar to her.

We have found all the staff to be so helpful, professional, and understanding not just to our mother's needs but also to our father's and our family's needs.

Reply from Jemar Legister, Marketing Associate at Martins House

Thank you for going out of your way to leave us a review. We apologise for the inconvenience Covid-19 has caused on the visitation process. We have focused heavily on the utilisation of technology to reduce the impact Covid-19 has had on the mental wellbeing of all our residents. We are also...  

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Review from Carole N (Daughter of Resident) published on 27 November 2020 Submitted via Website
Overall Experience

I would love to thank all staff at Martins House for the great care and support they have given to my mum and also the support they have given to our family during this difficult time. My mum has flourished since she moved into Martins House and they do things with her we couldn't do when she was at home. She looks so happy when we FaceTime weekly, so tidy and clean which again was difficult for us to do. The office is always ready to answer any questions we have. We, as a family, are so pleased with Martins House and forever grateful to them for looking after our much-loved Mum, who we miss dreadfully every day.

Reply from Jemar Legister, Marketing Associate at Martins House

Thank you for leaving such a kind message. Our staff at Martins House have worked extremely hard to ensure they provide a high level of care and support to all the residents. We are pleased that you’re satisfied with the level of care your mum is receiving. Here at Gold Care Homes, we believe...  

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Review from Alison R (Daughter of Resident) published on 27 November 2020 Submitted via Website
Overall Experience

Martins House have been an amazing support to our family. We are very thankful for the time and care they have given to our family and mum. Since our mum has been staying at Martins House we have seen her form some beautiful relationships with staff and friends and this is wonderful to see. We are so thankful for everything they continue to do for our mum. What an outstanding team, you are all amazing! Thank you.

Reply from Jemar Legister, Marketing Associate at Martins House

Thank you very much for your kind message. We are glad to know that you’re satisfied with the level of care our amazing team at Martins House is providing to your mum. We are also happy to know that your mum has been able to settle in and form genuine bonds with the staff and other residents. Thank...  

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Review from Jane S (Daughter of Resident) published on 25 September 2020 Submitted via Website
Overall Experience

The care the staff at Martin’s House give my dad is outstanding. The staff have been exemplary through the COVID crisis and have steadfastly given an excellent level of care during the most difficult of circumstances. Their professionalism and excellent people skills have helped clients and families alike, up to and during the COVID crisis. The staff have all taken the time to get to know me as well as my father. I am so grateful for everything they do for him. My dad is so happy with the care he receives, he is treated with respect and dignity.

Reply from Alison Foreman, Director of Sales and Marketing at Martins House

Thank you for your review and your positive comments. The team continue to work so hard to ensure that all residents are safe, well and happy while being concerned for the resident's families and friends as well. Everyone at the home has done a fantastic job, we are very proud of them. Kind regards

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Review from Carol W (Niece of Resident) published on 29 June 2020 Submitted via Website
Overall Experience

My uncle lived at Martins House for about 18 months before his death. At first, he wasn't happy to be in a care home but the care and kindness of the staff won him over, and each time we visited he would remark on how good they were to him. We found the staff to be always pleasant and friendly, and the atmosphere that of a calm and well-run establishment.

Reply from Alison Foreman, Director of Sales and Marketing at Martins House

Thank you for taking the trouble to post a review of Martin's House, I am sure that your feedback will be valuable for those who are searching for care for a family member. Kind regards

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Review from Lyza H (Daughter of Resident) published on 8 June 2020 Submitted via Website
Overall Experience

My mum has been a resident for nearly 11 years at Martins House and since day one, I have always felt my mum was safe and well looked after. We’ve had a few issues over the years as you would expect, but nothing major. I can honestly say since the manager has taken over in 2016 along with the team, the home has come on so much and I’m so reassured that my mum is well looked after. So nice to see the home manager, along with the deputy manager, acknowledge the residents as much as the carers. I’m always kept informed about her wellbeing, especially if I’m at work and can’t see her every day. The carers are lovely and know my mum inside and out. I cannot fault the home and the team.

Reply from Sym Jaj, Senior Marketing Executive at Martins House

Hi Lyza, thank you for leaving this honest response. It's great to hear that your mum is comfortable and you are happy with the level of care she is receiving. The team at Martins House are incredibly passionate and it's lovely to see how much others appreciate them, as much as we do. Thank you again. Take care and stay safe.

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Review from Jean H (Daughter of Resident) published on 29 January 2020 Submitted via Postal Card
Overall Experience
My mum, aged 93, lived on her own for 3 years after Dad died and eventually dementia set in and she could not look after herself anymore. She moved into Martins House 6 months ago and she has become a different person - smiling, laughing and hugging. She has made loads of friends. She joins in with all the activities and mealtimes are a joyful time as they are so lovely. Snacks and juice is available all through the day.
They even went to the theatre to see a pantomime.
All the staff are so friendly and caring. She has her hair done every week and Mum always keeps the staff amused.

The standard of care is exceptional in every way.

Reply from Melissa Lawerence, Marketing Coordintaor at Martins House

Thank you for your incredibly detailed feedback. We're extremely pleased that your mother is having a fabulous time at our home. - Best regards.

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Review from Diane M (Daughter-in-law of Resident) published on 27 January 2020 Submitted via Postal Card
Overall Experience

We were very pleased to meet one of the new senior carers who took the trouble to come and have a chat with us about Mum and her care. She reassured us about bathing rotas and informed us that she was going to give Mum a bath and hair wash that day. When our sister visited a couple of days later she though Mum looked lovely and that the hairdresser had been in. This senior carer seems to be a very kind and caring person with a professional and friendly approach.

Reply from Melissa Lawerence, Marketing Coordintaor at Martins House

Lovely, thank you for sharing this with us in your review. Our staff work so hard and it is absolutely wonderful that you've noticed the individual's work and dedication to 'great care, so thank you - Best regards.

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Review from Sharon T (Daughter of Resident) published on 22 January 2020 Submitted via Postal Card
Overall Experience

All the staff, from the lovely cleaner to both the managers, showed nothing but kindness and genuine care towards my dad and us, his family. When my dad was passing away, everyone went out of their way to make Dad comfortable and to help us through it. Nothing was too much trouble. The care shown to us all was wonderful. What really impressed me was the genuine sadness shown by all the staff members. This demonstrated to me that my dad was important to them and this, in turn, confirms that all at Martins House are committed to providing the highest quality of care.

Reply from Melissa Lawerence, Marketing Coordintaor at Martins House

We're sorry to hear about your loss. Our staff are incredibly humbled to hear that your experience at our care home was extremely positive. Thank you for your kind feedback and for sharing your experience of what we can only imagine would have been an incredibly emotional time for you. Thank you.

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Review from Christine M (Daughter of Resident) published on 18 November 2019 Submitted via Website
Overall Experience

My Mum went into Martins House for a 21-day assessment following a number of falls and spending the best part of 3 months in hospital. The staff have been amazing, not only to my Mum but me too and I have had many a day when I struggled to cope in recent months but thankfully I can now rest easy knowing my Mum is safe, warm and loved when I'm not around to give her that reassuring hug when she needs it and I can sleep easy at night which I didn't most of last year. I also want to say a big thank you to one of the ladies who sadly isn't at Martins House now but without her strength and support, I don't know where my Mum and I would be right now probably back in Lister or worse. I will be forever thankful for that lady.

Reply from Melissa Lawerence, Marketing Coordintaor at Martins House

Incredible, thank you for leaving a very heartwarming review. We're very proud of our staff at Martins House. Though it would have been a very hard decision to leave mother with us, we're glad you know she's in safe hands. Wishing you the best. Thanks again.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 October 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (16) & Events (1)

News
  • 14 Jul 2026

    Our wonderful residents from Martins House enjoyed a wonderful day out on Tuesday 17th June as we took a small group to Fairlands Valley Park in Stevenage for a relaxing...

  • 13 Jul 2026

    We were delighted to support a small group of our residents with a personalised afternoon outing to Marks and Spencer, creating the perfect opportunity for one to one time away...

  • 18 Dec 2025

    Residents from Martins House were delighted to be invited to St Joseph’s Church in Stevenage for their annual Christmas pantomime, a charming children’s production of Aladdin. Six residents joined the...

Upcoming Events

Awards / Recognitions (11)

  • 30 Jan 2026Recipient: Gold Care Homes
  • 09 Mar 2023Recipient: Martins House
  • 28 Feb 2020Recipient: Gold Care Homes

Accreditations

There are no accreditations posted yet for Martins House.

Meet the Team (1)

Julie Farmer
Julie FarmerJob Title:Care Home ManagerJoined: 2016
Julie has over 20 years of experience in the Care industry and started as a Care Assistant. She joined the gold care family in August 2016 as Care Manager of Martins House.

She has completed many different NVQ’s in different areas and has her diploma LEVEL 5 in Health & Social Care. Recently in 2019, her home Martins House was rated overall Good by CQC and Outstanding in Responsive under her leadership, which was a great achievement for the home, and for Julie.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Martins House to verify any information. View our terms and conditions. Martins House has an Enhanced Service -more info.