Martins House

Jessop Road, Pin Green, Stevenage SG1 5LL
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9.9 66 Reviews
  • Martins House, Stevenage
Martin’s House is amongst a populated residential area, close by shops, cafés and transportation links.

It is dedicated to providing professional elderly care in a homely environment where individuals are able to get full enjoyment from their years of retirement. Martin's House offers some of its care provision to people living with dementia, hearing and speech difficulties.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes and what they love about Martin's House, the staff.

Care workers are the heart of the business. Martin's House has long-standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

A vast selection of staff are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact the home to find out what languages are on offer.

Residents will also benefit from:

-        Sweet shop
-        Sensory room
-        Modern bedroom furniture
-        Single or double sized rooms
-        TV and telephone points
-        En- suite facilities.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1400
  • Self-Funded Residential Dementia Care: £1400 – £1400
  • RESPITE Self-Funded Residential Care: £1600 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1600

Fees are subject to an assessment of an individuals needs.

These prices are only a guideline, please contact Martins House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Julie Farmer (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Anytime except protected meal times. Meal times are:
    12:30-13:30
    17:30-18:30
    Visitors are more than welcomed to join relatives or friend to have a meal, however, Martins House asks visitors to please advise in advance.

Parking

  • Minimal free parking space available

Martins House Reviews (66)

9.9

Martins House has a Review Score of 9.9 (9.941) out of 10, based on 13 reviews in the last 2 years.
Over all time Martins House has 66 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Martins House
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Total of 66, showing 41-60
Review from Philip K (Son of Resident) published on 27 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has now been in Martins House since May 2020.
Not being able to visit her due to COVID-19 has been hard, but with the use on technology and great help of the staff we have been able to Skype her on regular occasions, our mum looks extremely happy, and totally relaxed in surroundings which are
totally unfamiliar to her.
We have found all the staff to be so helpful, professional, and understanding not just to our mother's needs but also to our father's and our family's needs.
Reply from Jemar Legister, Marketing Associate at Martins House

Thank you for going out of your way to leave us a review. We apologise for the inconvenience Covid-19 has caused on the visitation process. We have focused heavily on the utilisation of technology to reduce the impact Covid-19 has had on the mental wellbeing of all our residents. We are also extremely pleased to hear that you are satisfied with the team at Martins House Care Home, who continually provide excellent quality of care.
Thank you, and stay safe.

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Review from Carole N (Daughter of Resident) published on 27 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would love to thank all staff at Martins House for the great care and support they have given to my mum and also the support they have given to our family during this difficult time. My mum has flourished since she moved into Martins House and they do things with her we couldn't do when she was at
home. She looks so happy when we FaceTime weekly, so tidy and clean which again was difficult for us to do. The office is always ready to answer any questions we have. We, as a family, are so pleased with Martins House and forever grateful to them for looking after our much-loved Mum, who we miss dreadfully every day.
Reply from Jemar Legister, Marketing Associate at Martins House

Thank you for leaving such a kind message. Our staff at Martins House have worked extremely hard to ensure they provide a high level of care and support to all the residents. We are pleased that you’re satisfied with the level of care your mum is receiving. Here at Gold Care Homes, we believe communication is key. This is the reason why our team is always willing and ready to answer any questions you may have. Thank you very much, and please stay safe.

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Review from Alison R (Daughter of Resident) published on 27 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Martins House have been an amazing support to our family. We are very thankful for the time and care they have given to our family and mum. Since our mum has been staying at Martins House we have seen her form some beautiful relationships with staff and friends and this is wonderful to see. We are so
thankful for everything they continue to do for our mum. What an outstanding team, you are all amazing! Thank you.
Reply from Jemar Legister, Marketing Associate at Martins House

Thank you very much for your kind message. We are glad to know that you’re satisfied with the level of care our amazing team at Martins House is providing to your mum. We are also happy to know that your mum has been able to settle in and form genuine bonds with the staff and other residents. Thank you for placing your trust in Gold Care Homes, and rest assured your mum will continue to receive the best care possible.

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Review from Jane S (Daughter of Resident) published on 25 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care the staff at Martin’s House give my dad is outstanding. The staff have been exemplary through the COVID crisis and have steadfastly given an excellent level of care during the most difficult of circumstances. Their professionalism and excellent people skills have helped clients and families
alike, up to and during the COVID crisis. The staff have all taken the time to get to know me as well as my father. I am so grateful for everything they do for him. My dad is so happy with the care he receives, he is treated with respect and dignity.
Reply from Alison Foreman, Director of Sales and Marketing at Martins House

Thank you for your review and your positive comments. The team continue to work so hard to ensure that all residents are safe, well and happy while being concerned for the resident's families and friends as well. Everyone at the home has done a fantastic job, we are very proud of them. Kind regards

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Review from Carol W (Niece of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My uncle lived at Martins House for about 18 months before his death. At first, he wasn't happy to be in a care home but the care and kindness of the staff won him over, and each time we visited he would remark on how good they were to him. We found the staff to be always pleasant and friendly, and
the atmosphere that of a calm and well-run establishment.
Reply from Alison Foreman, Director of Sales and Marketing at Martins House

Thank you for taking the trouble to post a review of Martin's House, I am sure that your feedback will be valuable for those who are searching for care for a family member. Kind regards

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Review from Lyza H (Daughter of Resident) published on 8 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been a resident for nearly 11 years at Martins House and since day one, I have always felt my mum was safe and well looked after. We’ve had a few issues over the years as you would expect, but nothing major. I can honestly say since the manager has taken over in 2016 along with the team,
the home has come on so much and I’m so reassured that my mum is well looked after. So nice to see the home manager, along with the deputy manager, acknowledge the residents as much as the carers. I’m always kept informed about her wellbeing, especially if I’m at work and can’t see her every day. The carers are lovely and know my mum inside and out. I cannot fault the home and the team.
Reply from Sym Jaj, Senior Marketing Executive at Martins House

Hi Lyza, thank you for leaving this honest response. It's great to hear that your mum is comfortable and you are happy with the level of care she is receiving. The team at Martins House are incredibly passionate and it's lovely to see how much others appreciate them, as much as we do. Thank you again. Take care and stay safe.

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Review from Jean H (Daughter of Resident) published on 29 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum, aged 93, lived on her own for 3 years after Dad died and eventually dementia set in and she could not look after herself anymore. She moved into Martins House 6 months ago and she has become a different person - smiling, laughing and hugging. She has made loads of friends. She joins in with
all the activities and mealtimes are a joyful time as they are so lovely. Snacks and juice is available all through the day.
They even went to the theatre to see a pantomime.
All the staff are so friendly and caring. She has her hair done every week and Mum always keeps the staff amused.
The standard of care is exceptional in every way.
Reply from Melissa Lawerence, Marketing Coordintaor at Martins House

Thank you for your incredibly detailed feedback. We're extremely pleased that your mother is having a fabulous time at our home. - Best regards.

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Review from Diane M (Daughter-in-law of Resident) published on 27 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were very pleased to meet one of the new senior carers who took the trouble to come and have a chat with us about Mum and her care. She reassured us about bathing rotas and informed us that she was going to give Mum a bath and hair wash that day. When our sister visited a couple of days later she
though Mum looked lovely and that the hairdresser had been in. This senior carer seems to be a very kind and caring person with a professional and friendly approach.
Reply from Melissa Lawerence, Marketing Coordintaor at Martins House

Lovely, thank you for sharing this with us in your review. Our staff work so hard and it is absolutely wonderful that you've noticed the individual's work and dedication to 'great care, so thank you - Best regards.

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Review from Sharon T (Daughter of Resident) published on 22 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff, from the lovely cleaner to both the managers, showed nothing but kindness and genuine care towards my dad and us, his family. When my dad was passing away, everyone went out of their way to make Dad comfortable and to help us through it. Nothing was too much trouble. The care shown to
us all was wonderful. What really impressed me was the genuine sadness shown by all the staff members. This demonstrated to me that my dad was important to them and this, in turn, confirms that all at Martins House are committed to providing the highest quality of care.
Reply from Melissa Lawerence, Marketing Coordintaor at Martins House

We're sorry to hear about your loss. Our staff are incredibly humbled to hear that your experience at our care home was extremely positive. Thank you for your kind feedback and for sharing your experience of what we can only imagine would have been an incredibly emotional time for you. Thank you.

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Review from Christine M (Daughter of Resident) published on 18 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum went into Martins House for a 21-day assessment following a number of falls and spending the best part of 3 months in hospital. The staff have been amazing, not only to my Mum but me too and I have had many a day when I struggled to cope in recent months but thankfully I can now rest easy knowing
my Mum is safe, warm and loved when I'm not around to give her that reassuring hug when she needs it and I can sleep easy at night which I didn't most of last year. I also want to say a big thank you to one of the ladies who sadly isn't at Martins House now but without her strength and support, I don't know where my Mum and I would be right now probably back in Lister or worse. I will be forever thankful for that lady.
Reply from Melissa Lawerence, Marketing Coordintaor at Martins House

Incredible, thank you for leaving a very heartwarming review. We're very proud of our staff at Martins House. Though it would have been a very hard decision to leave mother with us, we're glad you know she's in safe hands. Wishing you the best. Thanks again.

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Review from Jackie M (Daughter of Resident) published on 1 October 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My 87-year-old dad lived at Martins House for over a year until he passed away in April this year. His mental and physical health had declined when he was living at home alone previously and he struggled with eating. At Martins House, his health improved dramatically as the key workers helped him recover.
He put on weight and came out of his shell, interacting with the other residents. The staff were truly amazing and extremely kind. He received excellent care and the cheerful atmosphere did him a world of good. He enjoyed dancing at one of the parties. I will never forget the staff who tirelessly cared for him and I recommend Martins House to anyone looking for care for their relative.
Reply from Melissa Lawerence, Marketing Coordintaor at Martins House

Absolutely wonderful review. Thank you for telling your story. We're glad we could help. Kind regards.

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Review from David R (Son of Resident) published on 7 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful care for my elderly mother. She feels very happy there and no longer talks about going home. The carers are so attentive.
Reply from Melissa Lawerence, Marketing Coordintaor at Martins House

Fantastic, thank you very much for your thoughts.

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Review from P W (Daughter of Resident) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is 100% better than he has been in a very long time. This is due to the care of the team and food supplied. If the scheme was rolled out further, there would be far less bed-blocking in hospital.
Well done Martins House. Our father has been given the best care and treatment we could have
wished for and is going to return home with a better mental and physical health. Cannot recommend more highly and thanks with much respect and gratitude.
Reply from Melissa Lawerence, Marketing Coordintaor at Martins House

Fantastic feedback, we thank you for all of your compliments and kind words - it is greatly appreciated!

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Review from S S (Son of Resident) published on 14 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My elderly father was transferred from hospital to Martins House for assessment on living independently. I was apprehensive but quickly realised what a wonderful set up there was at Martins House. The warm welcome my father and entire family received right from the start. The facilities and exceptional
staff gave us a good level of comfort. My father's recovery and improvement has been beyond our wildest hopes. Martins House has provided us all hope now that my father can return home safely. I would fully recommend.
Reply from Melissa Lawerence, Marketing Coordintaor at Martins House

Thank you for your review, we appreciate your feedback.

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Review from Jacqaueline L (Son of Resident) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was admitted to Martins House at the beginning of January 2019 after being in and out of the hospital for 7 weeks. He was in a very confused state and showing first signs of dementia and the care of the staff has been outstanding and my father is a different man, yes still a little confused
at times but he has come a long way with the help of Martins House.
Reply from Melissa Lawerence, Marketing Coordintaor at Martins House

Fantastic feedback, we thank you - Kind regards.

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Review from John W (Son of Resident) published on 10 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Quality of care home is down to the staff.
At Martins House, I was impressed the first day I went as a visitor. Staff were smiling and helpful. They are the same every day.
My mother has improved considerably since being a resident. For example, from being wheelchair bound she now walks with a frame.
All down to the time, support and encouragement of the staff.
Reply from Dalbir Jangra, Head of Marketing and Communications at Martins House

Dear John,


Thank you for your wonderful review!


Regards.

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Review from Ros D (Daughter of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff friendly, supportive, caring and very respectful. Home environment very positive and stimulating. Considering that our mum said she would never go into a care home the fact that she is so happy here is testament to the care provided by all the staff. Thank you!
Reply from Dalbir Jangra, Head of Marketing and Communications at Martins House

Thanks. Your kind words are appreciated.

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Review from Robert L (Son-in-law of Resident) published on 26 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a breath of fresh air Martins House was for my late mother in law and indeed all her family. We moved my late mother in law from another care home which to my mother in law and her family felt oppressive. Martins House was the absolute opposite. My mother in law had an armchair we bought for her
in her room and also a television. She was able to come and go to and from her room as often as she wanted. Her whole demeanour changed within a week of being there. She even got a boy friend - which shows it is never too late. We visited her regularly and were always met with smiling faces from both residents and staff. I truly cannot recommend Martins House highly enough for making the end of my mother in law's life so comfortable, safe and happy. If I need to go into a care home this is the one for me.
Reply from Kendra Bray, Customer Relationship Manager at Martins House

Dear Robert,


Thank you for your kind words. It was a pleasure looking after your late mother in law – she was quite a character!


The team at Martins House appreciate your comments.


Best.


Kendra.

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Review from Lesley C (Daughter of Resident) published on 27 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was admitted to Martins House to convalesce after a stay in Hospital with pneumonia. Her stay lasted 21 days.
From arrival to departure, Mum was cared for with the utmost respect and tremendous kindness. Every member of staff from management to domestic made her feel welcome, happy and content.

Her recovery was amazing because of this. She grew stronger every day as a result of the commitment and dedication of every member of staff.
She is now home with me and is praising Martins House.
As her daughter, I cannot thank the staff enough for everything they did to make mum's stay so comfortable. Thank you all so much.
Reply from Dalbir Jangra, Head of Marketing and Communications at Martins House

Hi Lesley,


Thank you for your kind words.


Best.

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Review from L B (Granddaughter of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has spent ten happy years being kindly and compassionately cared for at Martins House. She has always been treated with dignity and I have been advised of any concerns or changes to her care.
The carers have always been polite and considerate not only to Nan but to myself and my family.
Recently
great effort has gone into making Martins House feel even more of a home.
Reply from Dalbir Jangra, Head of Marketing and Communications at Martins House

Hi Linda,


Thank you for noticing the fantastic effort by all involved with Martins House. Your kind review is appreciated.


Happy to discuss any further areas for improvement you may have.


Dalbir.

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Current Review Score: 9.9 (9.941)

Overview of Review Score

The Review Score of 9.9 (9.941) out of 10 for Martins House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.941 for Martins House is calculated as follows: ( (144 Excellents x 5) + (9 Goods x 4) ) ÷ 153 Ratings = 4.941
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Martins House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

Julie

Julie Farmer

Job Title: Care Home Manager Joined: 2016

Julie has over 20 years of experience in the Care industry and started as a Care Assistant. She joined the gold care family in August 2016 as Care Manager of Martins House.
She has completed many different NVQ’s in different areas and has her diploma LEVEL 5 in Health & Social Care. Recently in 2019, her home Martins House was rated overall Good by CQC and Outstanding in Responsive under her leadership, which was a great achievement for the home, and for Julie.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Martins House to verify any information. View our terms and conditions. Martins House has an Enhanced Service - more info.