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Martins House

Jessop Road, Pin Green, Stevenage, Hertfordshire SG1 5LL
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meaningful activities, outings and celebrationsJ C(Daughter of Resident/Service User)
Martins House, Stevenage
Not just a care home but a home full of love, kindness and compassion.Susan S(Daughter of Resident/Service User)
Martins House, Stevenage
I would like to name each and every carer by name, but the page isn't big enough.Peter L(Son of Resident/Service User)
Martins House, Stevenage

Martin’s House is amongst a populated residential area, close by shops, cafés and transportation links.

It is dedicated to providing professional elderly care in a homely environment where individuals are able to get full enjoyment from their years of retirement. Martin's House offers some of its care provision to people living with dementia, hearing and speech difficulties.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people...  

Care Provided by Martins House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,600 - £1,600£1,800 - £1,800
Residential Dementia Care£1,600 - £1,600£1,800 - £1,800

Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.

Contact Martins House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Julie Farmer (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Anytime except protected meal times. Meal times are: 12:30-13:30 17:30-18:30 Visitors are more than welcomed to join relatives or friend to have a meal, however, Martins House asks visitors to please advise in advance.

Parking

  • Minimal free parking space available

Martins House Reviews (76)

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9.7

Martins House has a Review Score of 9.7 (9.704) out of 10, based on 16 reviews in the last 2 years. Over all time Martins House has 76 reviews.

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Showing 76 reviews matching selected criteria
Review from Viv N (Niece of Resident) published on 12 October 2023 Submitted via Website
Overall Experience

We came over for my aunt's birthday. The room was decorated with balloons and banners and they gave us biscuits and tea and coffee. Lots of the carers came into the room to wish my aunt happy birthday. When we took her back to her room it was spotless. She had a lovely time.

Reply from Chante Woodley, Marketing Coordinator at Martins House

It's wonderful to hear about the special birthday celebration for your aunt at Martins House Care Home. The decorations, treats, and the well-wishes from the carers truly made her day memorable. The spotless room and your aunt's enjoyment reflect the attention to detail and care provided by Gold Care Homes. Thank you for sharing this positive experience!

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Review from Anne L (Daughter of Resident) published on 11 October 2023 Submitted via Website
Overall Experience
My lovely mum spent the last one and a half years of her life at this wonderful care home. Martins House Care Home has completely changed my thoughts on what was my idea of a care home. All of the staff are the kindest people I've ever met.
My mum has sadly passed now and we are all devastated. But the love, respect and dignity they all gave my mum we could never put into words how grateful we are.
You all make such a difference.

Thank you.

Reply from Chante Woodley, Marketing Coordinator at Martins House

I'm deeply sorry for your loss. It's heartwarming to hear that Martins House Care Home made such a positive impact on your mum's final years and the kindness of the staff meant so much to you and your family. At Martins House Care Home, we strive to provide exceptional care service to all our residents. Kind regards.

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Review from Mary S (Resident / Service User) published on 18 September 2023 Submitted via Postal Card
Overall Experience

The rooms are comfortable with good facilities. The beds are comfortable. Staff are cheerful and helpful. Food is excellent with good choices. Staff are wonderful, cheerful and helpful. The garden is lovely. I have received good support throughout my stay.

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Review from N P (Granddaughter of Resident) published on 9 August 2023 Submitted via Postal Card
Overall Experience

Martins House staff were very friendly and took care of my nan for 4 weeks. They diagnosed a very severe bed sore/ulcer after being in hospital for two weeks. They put together an investigation regarding this and were very efficient, caring for my nan and following up this investigation. All staff were helpful and friendly. My nan was sad to leave there, after 4 weeks, when she went to a care home.

Reply from Rosie Honour, Senior Customer Relations Manager at Martins House

Thank you very much for your kind words. We very much enjoyed your Nan staying with us and we hope she has settled well at her new care home. See you soon. All the best from the team at Martins House.

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Review from I S (Sister-in-law of Resident) published on 9 June 2023 Submitted via Postal Card
Overall Experience

My experience with all the staff is excellent. They are all very friendly and the job they do is very good in looking after my sister-in-law. It's a very home-like care home and only wish we had found it earlier.

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Review from Pat S (Daughter of Resident) published on 4 May 2023 Submitted via Postal Card
Overall Experience

Some members of staff in their own time arranged an afternoon tea to celebrate Mother's Day. This also coincided with Mother's 95th birthday. We all had a wonderful afternoon with freshly made sandwiches and cakes. Tea was served in lovely china cups and saucers. A cake was made for my Mother and we all sang Happy Birthday. The afternoon felt very special and was a beautiful celebration of our Mother's on their special day. Thank you so much to the staff for their lovely idea and hard work arranging the event.

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Review from Gillian B (Daughter of Resident) published on 3 April 2023 Submitted via Postal Card
Overall Experience

The staff were kind and caring! Safety checks were second to none. The food was very good and my father enjoyed his cooked breakfast every day! His medication was given on time every day and night. The district nurse, chiropodist and hairdresser were great! Activity was slightly lacking for residents who have full mental capacity as the home was mostly dementia residents.

Reply from Rosie Honour, Senior Customer Relations Manager at Martins House

Thank you for your review - we have taken your comments on board regarding the activities for all and working on it. Many Thanks from all at Martins House.

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Review from John S (Nephew of Resident) published on 5 March 2023 Submitted via Postal Card
Overall Experience

The service from the whole team of carers and nurses is fantastic. From management and head nurses down to all the individual workers, we have received the very best, most exceptional service and care. We have been made to feel like we are welcome and valued. We have been reassured and guided through each step and are confident our loved one is well looked after. We are so pleased with the whole experience and only wish we had found Martins House sooner. The whole team deserve a lot of praise for their hard work and dedication. Thank you.

Reply from Rosie Honour, Senior Customer Relations Manager at Martins House

Thank you for your kind words on your review - We look forward to seeing you again soon.

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Review from Katherine M (Friend of Resident) published on 23 February 2023 Submitted via Postal Card
Overall Experience

The lady I visit is now 95 years old and in very good health. Whenever I visit with my grandson she is always happy, clean, well dressed, her hair is washed and set regularly and at Christmas, the whole home was beautifully decorated. The activities are amazing. The lady I visit loves it when the dogs come. The home is a credit to you all.

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Review from Donna S (Daughter-in-law of Resident) published on 17 February 2023 Submitted via Postal Card
Overall Experience

When visiting today, my mother-in-law seemed low in spirits. The care shown to her by the two lovely new carers was second to none. They spent time with her and my mother-in-law was soon smiling again. Thank you all for the care and welfare you show to your residents, it is appreciated.

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Review from Susan S (Daughter of Resident) published on 26 December 2022 Submitted via Website
Overall Experience

My dear mum was here at Martins House a few years and wow what a place. Not just a care home but a home full of love, kindness and compassion. The staff go above and beyond. So clean and homely, entertainment, games, music, films, the food is amazing. I cannot thank them enough. My sister and I cannot thank them enough for making my mum's life happy up until her passing.

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Review from Mark S (Son of Resident) published on 19 October 2022 Submitted via Postal Card
Overall Experience

My father spent some time at Martins House some years ago and when my mother required respite care upon discharge from hospital, Martins House was where she really wanted to go, despite the apparent anomaly of needing to pay full fees personally unlike a discharge elsewhere. The staff and management team are excellent, the food and care are extremely good, but it is the interaction with the residents which shines brightly. The home has a family ethos.

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Review from Alan E (Son of Resident) published on 18 October 2022 Submitted via Postal Card
Overall Experience

Martins House has been fantastic. They not only look and care for Mum, but they are friendly, caring and always ready to help. Although Mum has full dementia, she is very settled. I could not recommend Martins House enough, all the staff are fantastic.

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Review from I P (Son of Resident) published on 8 September 2022 Submitted via Postal Card
Overall Experience
The care my dad received was very good. The staff that cared for Mum were brilliant I would love to give names, but I can't, my dad enjoyed their company, especially the cuddles and kisses he got.
Everyone was great! Thanks.

I know staff members will miss him.

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Review from Anthony H (Resident / Service User) published on 22 August 2022 Submitted via Postal Card
Overall Experience

I was looked after extremely well. I did not want to leave. The management and nursing staff were fantastic.

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Review from Georgina I (Daughter of Resident) published on 24 June 2022 Submitted via Postal Card
Overall Experience
My mother has been at Martins House since August 2019. My sister and I are delighted at the care and compassion to all by the staff.
The support from staff throughout the pandemic gave us as a family such peace of mind. The staff are very caring and considerate always making time for our needs too.

We can't speak highly enough of them all.

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Review from P S (Niece of Resident) published on 24 June 2022 Submitted via Postal Card
Overall Experience

Very helpful, polite and very understanding of my aunt's Alzheimers. The home and her room are very clean and they keep residents entertained with something happening every day. Admin staff always keep us informed of any rule changes. Overall, it is a marvellous home.

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Review from Carol H (Daughter of Resident) published on 21 June 2022 Submitted via Postal Card
Overall Experience
Through our experience with Mums care we cannot speak highly enough.
Staff are always friendly, helpful and always willing to go further to help if required.

Even through lockdown when phoning the phone is always answered quickly.

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Review from Michael B (Son of Resident) published on 8 April 2022 Submitted via Postal Card
Overall Experience

Could not have wished for a better service for my mum. The staff that I met were all extremely helpful in the difficult circumstances still with the COVID restrictions. The manager of Martins House is first class, not only in looking after my mum's well being but communication with myself and my sister which is what is needed in difficult times.

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Review from J R (Son of Resident) published on 18 August 2021 Submitted via Postal Card
Overall Experience
The staff did everything possible to make my mother's special Birthday a very happy occasion despite all the COVID restrictions.

Can't rate some of the areas asked as I haven't been allowed in.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 October 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (16) & Events (1)

News
  • 14 Jul 2026

    Our wonderful residents from Martins House enjoyed a wonderful day out on Tuesday 17th June as we took a small group to Fairlands Valley Park in Stevenage for a relaxing...

  • 13 Jul 2026

    We were delighted to support a small group of our residents with a personalised afternoon outing to Marks and Spencer, creating the perfect opportunity for one to one time away...

  • 18 Dec 2025

    Residents from Martins House were delighted to be invited to St Joseph’s Church in Stevenage for their annual Christmas pantomime, a charming children’s production of Aladdin. Six residents joined the...

Upcoming Events

Awards / Recognitions (11)

  • 30 Jan 2026Recipient: Gold Care Homes
  • 09 Mar 2023Recipient: Martins House
  • 28 Feb 2020Recipient: Gold Care Homes

Accreditations

There are no accreditations posted yet for Martins House.

Meet the Team (1)

Julie Farmer
Julie FarmerJob Title:Care Home ManagerJoined: 2016
Julie has over 20 years of experience in the Care industry and started as a Care Assistant. She joined the gold care family in August 2016 as Care Manager of Martins House.

She has completed many different NVQ’s in different areas and has her diploma LEVEL 5 in Health & Social Care. Recently in 2019, her home Martins House was rated overall Good by CQC and Outstanding in Responsive under her leadership, which was a great achievement for the home, and for Julie.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Martins House to verify any information. View our terms and conditions. Martins House has an Enhanced Service -more info.