
meaningful activities, outings and celebrationsJ C(Daughter of Resident/Service User)

Not just a care home but a home full of love, kindness and compassion.Susan S(Daughter of Resident/Service User)

I would like to name each and every carer by name, but the page isn't big enough.Peter L(Son of Resident/Service User)

meaningful activities, outings and celebrationsJ C(Daughter of Resident/Service User)

Not just a care home but a home full of love, kindness and compassion.Susan S(Daughter of Resident/Service User)

I would like to name each and every carer by name, but the page isn't big enough.Peter L(Son of Resident/Service User)

Martin’s House is amongst a populated residential area, close by shops, cafés and transportation links.
It is dedicated to providing professional elderly care in a homely environment where individuals are able to get full enjoyment from their years of retirement. Martin's House offers some of its care provision to people living with dementia, hearing and speech difficulties.
'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people...
Care Provided by Martins House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.
The price(s) shown are provided by the care home. Contact Martins House for full pricing details and T&Cs.
Contact Martins House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Gold Care Homes
- Private Owned
Person in charge
- Julie Farmer (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2010
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Anytime except protected meal times. Meal times are: 12:30-13:30 17:30-18:30 Visitors are more than welcomed to join relatives or friend to have a meal, however, Martins House asks visitors to please advise in advance.
Parking
- Minimal free parking space available
Martins House Reviews (76)
Martins House has a Review Score of 9.7 (9.704) out of 10, based on 16 reviews in the last 2 years.
Over all time Martins House has 76 reviews.
We came over for my aunt's birthday. The room was decorated with balloons and banners and they gave us biscuits and tea and coffee. Lots of the carers came into the room to wish my aunt happy birthday. When we took her back to her room it was spotless. She had a lovely time.
It's wonderful to hear about the special birthday celebration for your aunt at Martins House Care Home. The decorations, treats, and the well-wishes from the carers truly made her day memorable. The spotless room and your aunt's enjoyment reflect the attention to detail and care provided by Gold Care Homes. Thank you for sharing this positive experience!
My mum has sadly passed now and we are all devastated. But the love, respect and dignity they all gave my mum we could never put into words how grateful we are.
You all make such a difference.
Thank you.
I'm deeply sorry for your loss. It's heartwarming to hear that Martins House Care Home made such a positive impact on your mum's final years and the kindness of the staff meant so much to you and your family. At Martins House Care Home, we strive to provide exceptional care service to all our residents. Kind regards.
The rooms are comfortable with good facilities. The beds are comfortable. Staff are cheerful and helpful. Food is excellent with good choices. Staff are wonderful, cheerful and helpful. The garden is lovely. I have received good support throughout my stay.
Martins House staff were very friendly and took care of my nan for 4 weeks. They diagnosed a very severe bed sore/ulcer after being in hospital for two weeks. They put together an investigation regarding this and were very efficient, caring for my nan and following up this investigation. All staff were helpful and friendly. My nan was sad to leave there, after 4 weeks, when she went to a care home.
Thank you very much for your kind words. We very much enjoyed your Nan staying with us and we hope she has settled well at her new care home. See you soon. All the best from the team at Martins House.
My experience with all the staff is excellent. They are all very friendly and the job they do is very good in looking after my sister-in-law. It's a very home-like care home and only wish we had found it earlier.
Some members of staff in their own time arranged an afternoon tea to celebrate Mother's Day. This also coincided with Mother's 95th birthday. We all had a wonderful afternoon with freshly made sandwiches and cakes. Tea was served in lovely china cups and saucers. A cake was made for my Mother and we all sang Happy Birthday. The afternoon felt very special and was a beautiful celebration of our Mother's on their special day. Thank you so much to the staff for their lovely idea and hard work arranging the event.
The staff were kind and caring! Safety checks were second to none. The food was very good and my father enjoyed his cooked breakfast every day! His medication was given on time every day and night. The district nurse, chiropodist and hairdresser were great! Activity was slightly lacking for residents who have full mental capacity as the home was mostly dementia residents.
Thank you for your review - we have taken your comments on board regarding the activities for all and working on it. Many Thanks from all at Martins House.
The service from the whole team of carers and nurses is fantastic. From management and head nurses down to all the individual workers, we have received the very best, most exceptional service and care. We have been made to feel like we are welcome and valued. We have been reassured and guided through each step and are confident our loved one is well looked after. We are so pleased with the whole experience and only wish we had found Martins House sooner. The whole team deserve a lot of praise for their hard work and dedication. Thank you.
Thank you for your kind words on your review - We look forward to seeing you again soon.
The lady I visit is now 95 years old and in very good health. Whenever I visit with my grandson she is always happy, clean, well dressed, her hair is washed and set regularly and at Christmas, the whole home was beautifully decorated. The activities are amazing. The lady I visit loves it when the dogs come. The home is a credit to you all.
When visiting today, my mother-in-law seemed low in spirits. The care shown to her by the two lovely new carers was second to none. They spent time with her and my mother-in-law was soon smiling again. Thank you all for the care and welfare you show to your residents, it is appreciated.
My dear mum was here at Martins House a few years and wow what a place. Not just a care home but a home full of love, kindness and compassion. The staff go above and beyond. So clean and homely, entertainment, games, music, films, the food is amazing. I cannot thank them enough. My sister and I cannot thank them enough for making my mum's life happy up until her passing.
My father spent some time at Martins House some years ago and when my mother required respite care upon discharge from hospital, Martins House was where she really wanted to go, despite the apparent anomaly of needing to pay full fees personally unlike a discharge elsewhere. The staff and management team are excellent, the food and care are extremely good, but it is the interaction with the residents which shines brightly. The home has a family ethos.
Martins House has been fantastic. They not only look and care for Mum, but they are friendly, caring and always ready to help. Although Mum has full dementia, she is very settled. I could not recommend Martins House enough, all the staff are fantastic.
Everyone was great! Thanks.
I know staff members will miss him.
I was looked after extremely well. I did not want to leave. The management and nursing staff were fantastic.
The support from staff throughout the pandemic gave us as a family such peace of mind. The staff are very caring and considerate always making time for our needs too.
We can't speak highly enough of them all.
Very helpful, polite and very understanding of my aunt's Alzheimers. The home and her room are very clean and they keep residents entertained with something happening every day. Admin staff always keep us informed of any rule changes. Overall, it is a marvellous home.
Staff are always friendly, helpful and always willing to go further to help if required.
Even through lockdown when phoning the phone is always answered quickly.
Could not have wished for a better service for my mum. The staff that I met were all extremely helpful in the difficult circumstances still with the COVID restrictions. The manager of Martins House is first class, not only in looking after my mum's well being but communication with myself and my sister which is what is needed in difficult times.
Can't rate some of the areas asked as I haven't been allowed in.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 October 2018Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (16) & Events (1)
- 14 Jul 2026
Our wonderful residents from Martins House enjoyed a wonderful day out on Tuesday 17th June as we took a small group to Fairlands Valley Park in Stevenage for a relaxing...
- 13 Jul 2026
We were delighted to support a small group of our residents with a personalised afternoon outing to Marks and Spencer, creating the perfect opportunity for one to one time away...
- 18 Dec 2025
Residents from Martins House were delighted to be invited to St Joseph’s Church in Stevenage for their annual Christmas pantomime, a charming children’s production of Aladdin. Six residents joined the...
- 08 Aug 2026Organiser: Martins House
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Gold Care Homes
- 09 Mar 2023Recipient: Martins House
- 28 Feb 2020Recipient: Gold Care Homes
Accreditations
There are no accreditations posted yet for Martins House.
Meet the Team (1)

She has completed many different NVQ’s in different areas and has her diploma LEVEL 5 in Health & Social Care. Recently in 2019, her home Martins House was rated overall Good by CQC and Outstanding in Responsive under her leadership, which was a great achievement for the home, and for Julie.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Martins House to verify any information. View our terms and conditions. Martins House has an Enhanced Service -more info.