Martins House

Jessop Road, Pin Green, Stevenage SG1 5LL

Martins House is dedicated to providing professional elderly care in a homely environment where individuals are able to get full enjoyment from their years of retirement.

The service is run by Gold Care Homes, with residents' health and well-being as its sole priority and personal care plans set up to account for any specific needs.

Martins House has sixty en-suite bedrooms in total and is registered to offer some of its care provision to people suffering from dementia.

Group: Gold Care Homes

Person in charge: Julie Churchill (Care Home Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 54

Shared Rooms: 3

Rooms with ensuite WC: 57

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Parking:

15 parking space available

Latest Care Quality Commission* Report on Martins House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Martins House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Martins House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.727 for Martins House is calculated as follows: ( (102 Excellents x 5) + (36 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 139 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.75 Points relating to the number of positive Reviews for Martins House is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 9 Reviews ÷ 12 Target = 0.750

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Martins House has a Review Score of 9.5 (9.477) from 12 Reviews


Average Ratings

  • Excellent
    11
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Martins House?

  • Extremely LIKELY
    12
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Martins House

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

My mother came to Martin's House for respite care after being in hospital.
I am now proceeding for Mum to have a long-term placement.
All staff are warm and welcoming. You can approach all of them with any questions or concerns you may have.
All residents are met with kindness, warmth and respect.
My family have been encouraged to treat it as Mum's home now and that is what it feels like.

How likely would you be to recommend Martins House? Extremely Likely

Overall Standard

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Average Rating:   4.6 out of 5

Kendra Bray, Relationship Manager at Martins House responded to this review on 08 May 2018:

Thank you for your kind words, Susan. We are very pleased that Mum is getting all the support she needs and it is nice to hear that it feels like Mum's home.

What a breath of fresh air Martins House was for my late mother in law and indeed all her family. We moved my late mother in law from another care home which to my mother in law and her family felt oppressive. Martins House was the absolute opposite. My mother in law had an armchair we bought for her in her room and also a television. She was able to come and go to and from her room as often as she wanted. Her whole demeanour changed within a week of being there. She even got a boy friend - which shows it is never too late. We visited her regularly and were always met with smiling faces from both residents and staff. I truly cannot recommend Martins House highly enough for making the end of my mother in law's life so comfortable, safe and happy. If I need to go into a care home this is the one for me.

How likely would you be to recommend Martins House? Extremely Likely

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Average Rating:   5 out of 5

Kendra Bray, Customer Relationship Manager at Martins House responded to this review on 26 Apr 2018:

Dear Robert,

Thank you for your kind words. It was a pleasure looking after your late mother in law – she was quite a character!

The team at Martins House appreciate your comments.

Best.

Kendra.

Mum was admitted to Martins House to convalesce after a stay in Hospital with pneumonia. Her stay lasted 21 days.
From arrival to departure, Mum was cared for with the utmost respect and tremendous kindness. Every member of staff from management to domestic made her feel welcome, happy and content.
Her recovery was amazing because of this. She grew stronger every day as a result of the commitment and dedication of every member of staff.
She is now home with me and is praising Martins House.
As her daughter, I cannot thank the staff enough for everything they did to make mum's stay so comfortable. Thank you all so much.

How likely would you be to recommend Martins House? Extremely Likely

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Average Rating:   5 out of 5

Dalbir Jangra, Head of Marketing and Communications at Martins House responded to this review on 27 Mar 2018:

Hi Lesley,

Thank you for your kind words.

Best.

This residential home was used as respite for my mother on leaving hospital. We were very impressed with the caring staff. They were very polite. The caring for my mother was exceptional. They treated her with dignity at all times. I would like to mention everyone's name but so many to put down but special thanks to the two carers for looking after my mum, I will not forget what you have done.

How likely would you be to recommend Martins House? Extremely Likely

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Average Rating:   4.7 out of 5

Dalbir Jangra, Head at Martins House responded to this review on 06 Mar 2018:

Hi Robert,

Our team at Martins House are proud of the level of care they offer to each and every resident. Your kind words are very much appreciated.

Dalbir.

My nan has spent ten happy years being kindly and compassionately cared for at Martins House. She has always been treated with dignity and I have been advised of any concerns or changes to her care.
The carers have always been polite and considerate not only to Nan but to myself and my family.
Recently great effort has gone into making Martins House feel even more of a home.

How likely would you be to recommend Martins House? Extremely Likely

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Average Rating:   4.8 out of 5

Dalbir Jangra, Head of Marketing and Communications at Martins House responded to this review on 06 Mar 2018:

Hi Linda,

Thank you for noticing the fantastic effort by all involved with Martins House. Your kind review is appreciated.

Happy to discuss any further areas for improvement you may have.

Dalbir.

Since moving into Martins House, mum has really turned a corner - she is so much happier and settled than she was in her last few months at home. Mum is well looked after and Martins House is such a happy place to visit. All the staff are lovely and welcoming and it is a pleasure to visit mum here in her new home. Keep up the good work!

How likely would you be to recommend Martins House? Extremely Likely

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Average Rating:   5 out of 5

Since the new management took over this home, everything has improved 100%.
No complaints about the management and running of this home now.
I fully appreciate the hard work and commitment by staff.

How likely would you be to recommend Martins House? Extremely Likely

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Average Rating:   4.7 out of 5

The staff from day one have treated my mother with care and fun which shows every time I go in because she is always smiling and only moans half as much as she used to. Thanks to the whole staff.

How likely would you be to recommend Martins House? Extremely Likely

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Average Rating:   4.7 out of 5

Martins House is benefitting from a refurbishment producing pleasant, bright, comfortable, areas for residents and staff alike.
The staff are all friendly, polite, knowledgable, and dedicated. A good team of people who you feel you can trust, which is enourmously important when they are looking after one of your own family.
My mum has settled in since moving in on August 11th and now knows everybody.
A very good start for what we as a family hope will be long term situation.

How likely would you be to recommend Martins House? Extremely Likely

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Average Rating:   4.7 out of 5

Mum has been there since 2009 and I cannot fault the new management and staff. Complete change over the last year and I cannot fault the team who care for mum. Safety, personal care, activities, diet are all tailored to mum. Lovely new tea room can take mum for coffee and cake in the comfort of the home itself! Sweet shop to take residents back into the era they remember. So pleased and cannot rate highly enough! X

How likely would you be to recommend Martins House? Extremely Likely

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Average Rating:   4.5 out of 5

Carers looked after my mother for 3 months until her death. They were kind, efficient and patient. At the end they took on the responsibility of helping her through to the end of her life with respect and compassion. Their concerns extended to her family and they always keep in touch.
Laundry and bedding were dealt with immediately, no resident ignored, food and drink frequently offered.

How likely would you be to recommend Martins House? Extremely Likely

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Average Rating:   4.4 out of 5

My aunt was a resident for 14 years and my father for 9 months. I have the utmost regard for the staff and I am very grateful for their help over the years. They do a grand job, sometimes in very difficult circumstances.

How likely would you be to recommend Martins House? Extremely Likely

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Average Rating:   4.8 out of 5

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