Martins House, Stevenage, Hertfordshire
Martins House, Stevenage, Hertfordshire
Martins House, Stevenage, Hertfordshire

Martins House is dedicated to providing professional elderly care in a homely environment where individuals are able to get full enjoyment from their years of retirement.

The service is run by Gold Care Homes, with residents' health and well-being as its sole priority and personal care plans set up to account for any specific needs.

Martins House has sixty en-suite bedrooms in total and is registered to offer some of its care provision to people suffering from dementia.

Group: Gold Care Homes

Person in charge: Julie Churchill (Care Home Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 54

Shared Rooms: 3

Rooms with ensuite WC: 57

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Parking:

15 parking space available

Latest Care Quality Commission* Report on Martins House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Martins House has a Review Score of 9.2 (9.163)

The Review Score of 9.2 (maximum of 10) for Martins House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Martins House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.663 for Martins House is calculated as follows: ( (64 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 95 Ratings = 4.663

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.5 Points relating to the number of positive Reviews for Martins House is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 6 Reviews ÷ 12 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Martins House?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Martins House

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Wife of Resident/Service User
    1

Since moving into Martins House, mum has really turned a corner - she is so much happier and settled than she was in her last few months at home. Mum is well looked after and Martins House is such a happy place to visit. All the staff are lovely and welcoming and it is a pleasure to visit mum here in her new home. Keep up the good work!

How likely would you be to recommend Martins House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Since the new management took over this home, everything has improved 100%.
No complaints about the management and running of this home now.
I fully appreciate the hard work and commitment by staff.

How likely would you be to recommend Martins House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff from day one have treated my mother with care and fun which shows every time I go in because she is always smiling and only moans half as much as she used to. Thanks to the whole staff.

How likely would you be to recommend Martins House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Martins House is benefitting from a refurbishment producing pleasant, bright, comfortable, areas for residents and staff alike.
The staff are all friendly, polite, knowledgable, and dedicated. A good team of people who you feel you can trust, which is enourmously important when they are looking after one of your own family.
My mum has settled in since moving in on August 11th and now knows everybody.
A very good start for what we as a family hope will be long term situation.

How likely would you be to recommend Martins House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My nan is one hundred years old and had always said she feels happy and well cared for at Martins House. When she had her birthday she was shown such kindness and care and myself and my family were made to feel so welcome on the day. Nothing was too much trouble and I was given a lot of help to plan my nan's special day. I visit at different times and nan always appears clean and well cared for and treated with kindness and respect.

How likely would you be to recommend Martins House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum has been there since 2009 and I cannot fault the new management and staff. Complete change over the last year and I cannot fault the team who care for mum. Safety, personal care, activities, diet are all tailored to mum. Lovely new tea room can take mum for coffee and cake in the comfort of the home itself! Sweet shop to take residents back into the era they remember. So pleased and cannot rate highly enough! X

How likely would you be to recommend Martins House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Carers looked after my mother for 3 months until her death. They were kind, efficient and patient. At the end they took on the responsibility of helping her through to the end of her life with respect and compassion. Their concerns extended to her family and they always keep in touch.
Laundry and bedding were dealt with immediately, no resident ignored, food and drink frequently offered.

How likely would you be to recommend Martins House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My aunt was a resident for 14 years and my father for 9 months. I have the utmost regard for the staff and I am very grateful for their help over the years. They do a grand job, sometimes in very difficult circumstances.

How likely would you be to recommend Martins House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Martins House

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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