Queensway House

They care! Good Communication. No issues.

My Dad was happy here. Friendly staff.

This place is well worth, I enjoy living here.

I like to live here.

Some members of staff are professional and dedicated, however, others are poorly trained to carry out their duties. The standard of care has improved following the raising of concerns about my mother-in-law's care, but it should not have been necessary to raise these concerns. We would like to thank those members of staff who have gone out of their way to provide good care.

The review was carried out at the time and date arranged. All questions were answered very well. Our relative was obviously well known and has settled in well in the past 6 months. All the staff and carers are very kind and attentive.

My husband stayed for his first week respite. He has Alzheimer's and was quite upset but all the staff were brilliant with him and after a day there he was giving them a hug. Can't thank you all enough for your help and kindness. Hopefully, he will be able to come here again. Love and thanks from all the family.

The staff here are really helpful and I was treated with every courtesy. The food is very good with a varied menu. I enjoyed my stay here.

Since giving a review a few weeks after my husband was admitted I have had time to view the home in action. I am hugely impressed with the warmth and care given by the staff and the real family atmosphere. Activities are now very much in evidence and generally there's a happiness about the place. I know only too well that my husband's behaviour can be challenging, but it gives me great peace of mind to see him connect with his carers and respond to their patience and encouragement.

I can go home relaxed knowing he is safe and well cared for, that means the world to me, I cannot thank the staff enough, they are the best.

My dad came here with much trepidation - all unnecessary of course. The care he has received is second to none, the staff are cheerful and willing to help with whatever we needed. The home itself is fresh, clean and the atmosphere is very homely. Dad has an excellent room with his own en-suite and although he has dementia the staff all talk to him normally.

I have been here for 3 weeks after 3 weeks in hospital as I cannot walk after fracturing my leg. I have found the staff here wonderful, helpful, kind, caring, go out of their way to assist in everything. It has restored my faith in care homes and how elderly people should be treated and cared for. The staff are always smiling and very attentive to whatever each different individual needs are.

She doesn't always have her support tights on for her swollen ankles which I am concerned about as her footwear is only her slippers.

All the people in this care home are so caring, I can't fault this home and they look after the people excellently.

I found this care home kind, helpful, clean. Put me at ease. Explained everything to me and looked after my husband very well. Would not hesitate in using them for respite care again.

I went to visit a friend who has Alzheimer's. I found her to be happy just wondering around doing her own thing. All the staff were excellent and I would recommend it.

Always happy to help and went out of their way to make my dads stay as comfortable and easy as possible.

Since my mum has been at Queensway House I have not seen her so well and that has been due to the staff and carers. It has been nearly 5 months and although it has not been easy she seems fitter and brighter than she was before Christmas. The staff have been marvellous and I am happier knowing that mum is looked after - even though she still enjoys some independence!! Thank you, everyone.

My Mother and Step-Father entered Queensway in December 2017. The staff were very friendly, helpful and supportive. They have always treated my Mother and Step-Father with patience and respect. They have taken the time to get to know them as individuals not just residents. The staff are always calm even though my Mother gets very angry and agitated. It has been a very difficult time for the whole family but the Management and staff have made us feel welcome every time we visit and we all feel reassured that our Parents are safe and well cared for. I have completed this on behalf of my Parents as neither of them is competent to do so.

My mother was warmly welcomed on her arrival - the staff are very friendly and helpful. In the 3 weeks she has been in Queensway, her demeanour has vastly improved and she is happy with her room, which is simple but comfortable. My concerns over her wellbeing are relieved by the staff who treat her so well.