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Queensway House

148 Jupiter Drive, Hemel Hempstead, Hertfordshire HP2 5NP
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great care sets Queensway House apart. I cannot recommend highly enough.Brian C(Son of Resident/Service User)
Queensway House, Hemel Hempstead
The standard of care is fantastic, and the Manager, obviously genuinely cares.A K(Son of Resident/Service User)
Queensway House, Hemel Hempstead
Queensway House, Hemel Hempstead

If you are looking for a home-like atmosphere where staff feel like family members, then look no further than Queensway House. They are known to deliver the very best care, welcoming atmosphere to all, and have the most understanding and kind staff providing exceptional care to their service users.

Queensway offers first-class care for residents. Located in Hemel Hempstead, Queensway is located near to major shopping centres and transport hubs.

The...  

Care Provided by Queensway House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,600 - £1,600£1,800 - £1,800
Residential Dementia Care£1,600 - £1,600£1,800 - £1,800
Nursing Care£1,650 - £1,650£1,850 - £1,850
Nursing Dementia Care£1,650 - £1,650£1,850 - £1,850

Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.

Contact Queensway House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Charlotte Ford(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1972
  • Last Refurbishment: 1999
  • Number of floors: 2

Room Information

  • Single Rooms (78)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (52)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • Anytime, except protected meal times. Meal times are: 08:00- 10:30 12:30-13:30 16:30-17:30 Can have meals with relative, notice preferable, but not essential.

Parking

  • 30 free parking space available

Queensway House Reviews (106)

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9.4

Queensway House has a Review Score of 9.4 (9.403) out of 10, based on 38 reviews in the last 2 years. Over all time Queensway House has 106 reviews.

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Showing 106 reviews matching selected criteria
Review from C L (Daughter-in-law of Resident) published on 13 January 2020 Submitted via Postal Card
Overall Experience

Some members of staff are professional and dedicated, however, others are poorly trained to carry out their duties. The standard of care has improved following the raising of concerns about my mother-in-law's care, but it should not have been necessary to raise these concerns. We would like to thank those members of staff who have gone out of their way to provide good care.

Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

We're very sorry that you had to raise concerns about our staff, but we're glad you did. Thank you for helping us to improve our service, it is much appreciated.

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Review from C G (Sister of Resident) published on 9 January 2020 Submitted via Postal Card
Overall Experience

The review was carried out at the time and date arranged. All questions were answered very well. Our relative was obviously well known and has settled in well in the past 6 months. All the staff and carers are very kind and attentive.

Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

Thank you for your very kind valuable feedback, please stay in touch with any recommendations for improvement - Best regards.

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Review from Lynne A (Wife of Resident) published on 15 July 2019 Submitted via Website
Overall Experience

My husband stayed for his first week respite. He has Alzheimer's and was quite upset but all the staff were brilliant with him and after a day there he was giving them a hug. Can't thank you all enough for your help and kindness. Hopefully, he will be able to come here again. Love and thanks from all the family.

Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

Wonderful review, thank you for your kind words.

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Review from Derek W (Respite Resident) published on 7 March 2019 Submitted via Postal Card
Overall Experience

The staff here are really helpful and I was treated with every courtesy. The food is very good with a varied menu. I enjoyed my stay here.

Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

Thank you for your review.

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Review from Maureen R (Wife of Resident) published on 27 February 2019 Submitted via Postal Card
Overall Experience

Since giving a review a few weeks after my husband was admitted I have had time to view the home in action. I am hugely impressed with the warmth and care given by the staff and the real family atmosphere. Activities are now very much in evidence and generally there's a happiness about the place. I know only too well that my husband's behaviour can be challenging, but it gives me great peace of mind to see him connect with his carers and respond to their patience and encouragement.

Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

Thank you for your kind review.

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Review from Sheila D (Wife of Resident) published on 2 January 2019 Submitted via Postal Card
Overall Experience
I am so pleased my beloved husband is being looked after so well.
I am so pleased he came into Queensway House.

I can go home relaxed knowing he is safe and well cared for, that means the world to me, I cannot thank the staff enough, they are the best.

Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

All our staff at Queensway House thank you for such a heart warming review. We appreciate your feedback and we are truly flattered - Kind regards.

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Review from Gillian B (Daughter of Resident) published on 23 November 2018 Submitted via Postal Card
Overall Experience

My dad came here with much trepidation - all unnecessary of course. The care he has received is second to none, the staff are cheerful and willing to help with whatever we needed. The home itself is fresh, clean and the atmosphere is very homely. Dad has an excellent room with his own en-suite and although he has dementia the staff all talk to him normally.

Reply from Dalbir Jangra, Head of Marketing and Communications at Queensway House

Hi Gillian,

We are so pleased your Dad is enjoying the Queensway experience.

Best wishes.

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Review from Karin W (Respite Resident) published on 2 November 2018 Submitted via Postal Card
Overall Experience

I have been here for 3 weeks after 3 weeks in hospital as I cannot walk after fracturing my leg. I have found the staff here wonderful, helpful, kind, caring, go out of their way to assist in everything. It has restored my faith in care homes and how elderly people should be treated and cared for. The staff are always smiling and very attentive to whatever each different individual needs are.

Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

Absolutely lovely review and we are glad you have enjoyed your stay. Thank you for your kind comments- Best regards.

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Review from Peter P (Son of Resident) published on 9 October 2018 Submitted via Postal Card
Overall Experience
Always find a happy environment. All staff and carers are always helpful. My mother is happy and enjoying her stay. Is involved with activities and takes part in the trips outside the care home which although she cannot remember she looks forward to very much.

She doesn't always have her support tights on for her swollen ankles which I am concerned about as her footwear is only her slippers.

Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

Thank you for your review, we really appreciate and value your feedback- Kind regards.

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Review from Patricia G (Wife of Resident) published on 25 September 2018 Submitted via Postal Card
Overall Experience

All the people in this care home are so caring, I can't fault this home and they look after the people excellently.

Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

Brilliant review, thank you for your kind words - we really appreciate it.

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Review from V N (Resident / Service User) published on 25 September 2018 Submitted via Postal Card
Overall Experience

I found this care home kind, helpful, clean. Put me at ease. Explained everything to me and looked after my husband very well. Would not hesitate in using them for respite care again.

Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

Fantastic review, we really appreciate your feedback and your kind words - kind regards.

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Review from Linda H (Friend of Resident) published on 13 September 2018 Submitted via Postal Card
Overall Experience

I went to visit a friend who has Alzheimer's. I found her to be happy just wondering around doing her own thing. All the staff were excellent and I would recommend it.

Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

Lovely comment, we really appreciate your feedback! Kind regards.

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Review from Jane W (Daughter of Resident) published on 8 August 2018 Submitted via Postal Card
Overall Experience
I cannot praise the staff here enough, the carers, staff and management were fantastic.

Always happy to help and went out of their way to make my dads stay as comfortable and easy as possible.

Reply from Dalbir Jangra, Head of Marketing and Communications at Queensway House

Hi Jane,

Thanks for the great review.

Best.

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Review from Jeremy K (Son of Resident) published on 16 July 2018 Submitted via Postal Card
Overall Experience

Since my mum has been at Queensway House I have not seen her so well and that has been due to the staff and carers. It has been nearly 5 months and although it has not been easy she seems fitter and brighter than she was before Christmas. The staff have been marvellous and I am happier knowing that mum is looked after - even though she still enjoys some independence!! Thank you, everyone.

Reply from Dalbir Jangra, Head of Marketing and Communications at Queensway House

Thank you for your kind words. Happy to hear your thoughts on any improvements you can recommend. Best.

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Review from Joyce S (Daughter of Resident) published on 22 May 2018 Submitted via Postal Card
Overall Experience

My Mother and Step-Father entered Queensway in December 2017. The staff were very friendly, helpful and supportive. They have always treated my Mother and Step-Father with patience and respect. They have taken the time to get to know them as individuals not just residents. The staff are always calm even though my Mother gets very angry and agitated. It has been a very difficult time for the whole family but the Management and staff have made us feel welcome every time we visit and we all feel reassured that our Parents are safe and well cared for. I have completed this on behalf of my Parents as neither of them is competent to do so.

Reply from Kendra Bray, Relationship Manager at Queensway House

Thank you for your kind words about our staff members and home, Joyce. Queensway is always looking to improve the home, so your feedback is very important to us.

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Review from K B (Son of Resident) published on 8 May 2018 Submitted via Postal Card
Overall Experience

My mother was warmly welcomed on her arrival - the staff are very friendly and helpful. In the 3 weeks she has been in Queensway, her demeanour has vastly improved and she is happy with her room, which is simple but comfortable. My concerns over her wellbeing are relieved by the staff who treat her so well.

Reply from Kendra Bray, Relationship Manager at Queensway House

Thank you for your kind words. We are very pleased that Mums demeanour has vastly improved - our staff members are always here to make Mums stay a very happy one with her wellbeing fully taken care of.

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Review from I S (Son of Resident) published on 12 April 2018 Submitted via Postal Card
Overall Experience
My father has been in Queensway House for just over two years and overall his experience has been a good one. His room (three rooms since living there) have been nice and well kept. He is generally well and seems to be well looked after and liked by the staff who are all very nice and do a really hard but good job. Staff turnover has been an issue although there is always a care staff who have been at the home for years.

I think the staff try their best given limited resources. The home has been under measures which has helped greatly as there are now fewer residents there and before it always seemed rather too full at times. Much better now.

Reply from Dalbir Jangra, Head of Marketing and Communications at Queensway House

Dear Reviewer,

Thank you for your review. The team at Queensway have worked tirelessly hard to improve the level of service we offer. I will review your activity rating with the Activities Co-Ordinator at Queensway and feedback.

Best.

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Review from P R (Son of Resident) published on 12 April 2018 Submitted via Postal Card
Overall Experience

I have observed a well-trained and organised caring team treating residents with dignity and respect when responding to their needs. The effort and energy that is put into organising entertainment and activities for residents are exceptional. The catering offers a varied menu of professionally cooked food of adequate proportions.

The new manager is friendly and approachable. Her enthusiasm and managerial skills have already made a noticeable difference to the team and residents.

Reply from Dalbir Jangra, Head of Marketing and Communications at Queensway House

Dear Reviewer,

Thank you for your kind review. The team at Queensway appreciate your comments. Happy to hear your thoughts on any improvements we can implement.

Best.

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Review from Ann H (Daughter of Resident) published on 4 April 2018 Submitted via Website
Overall Experience

The home is bright and clean. Staff are always welcoming, including when they are very busy caring for the residents. Staff have helped my mother to adjust from living independently to needing care and support. They have encouraged her and made her feel a valued member of the community.

Reply from Dalbir Jangra, Head of Marketing and Communications at Queensway House

Hi Ann,

Thank you for your kind words. Your comments are appreciated by our staff.

Best.

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Review from L W (Daughter of Resident) published on 28 March 2018 Submitted via Postal Card
Overall Experience
I last visited my mother at the end of February just before her birthday. My daughter and partner were also with me.
We were very pleased to see that my mother is so well taken care of as she is very elderly and frail. Preparations for her birthday party were ongoing, a beautiful cake had been made.

We found the staff friendly and helpful. Nothing was too much trouble.

Reply from Dalbir Jangra, Head of Marketing and Communications at Queensway House

Dear Reviewer,

Thank you for your kind words. Your comments are appreciated by our staff.

Thanks.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 December 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (16) & Events (2)

News
  • 17 Jul 2026

    There was plenty of excitement at Queensway House as a group of our residents enjoyed a wonderful day out to Southend-on-Sea, making the most of the beautiful weather and everything...

  • 16 Jul 2026

    Gold Care Homes’ Hemel Hempstead-based care home, Queensway House on Jupiter Drive, has marked a significant milestone as long-serving carer Susan Crouch was recognised for 20 years of dedicated service....

  • 13 Jul 2026

    Our residents and our team at Queensway House Care Home recently enjoyed a truly special and enriching day out with a visit to Watford F.C., where we took part in...

Upcoming Events
  • 06 Aug 2026Organiser: Queensway House
  • 14 Aug 2026Organiser: Queensway House

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: Gold Care Homes
  • 28 Feb 2020Recipient: Gold Care Homes
  • 03 Dec 2019Recipient: Gold Care Homes

Accreditations

There are no accreditations posted yet for Queensway House.

Meet the Team (1)

Charlotte Ford
Charlotte FordJob Title:Home ManagerJoined: 2018

Charlotte has been a part of the Gold Care family for a long time, working in some of our sister homes before taking a short break. She has returned to us recently as Home Manager at Queensway House and we're thrilled to have her back!

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