
great care sets Queensway House apart. I cannot recommend highly enough.Brian C(Son of Resident/Service User)

The standard of care is fantastic, and the Manager, obviously genuinely cares.A K(Son of Resident/Service User)


great care sets Queensway House apart. I cannot recommend highly enough.Brian C(Son of Resident/Service User)

The standard of care is fantastic, and the Manager, obviously genuinely cares.A K(Son of Resident/Service User)


If you are looking for a home-like atmosphere where staff feel like family members, then look no further than Queensway House. They are known to deliver the very best care, welcoming atmosphere to all, and have the most understanding and kind staff providing exceptional care to their service users.
Queensway offers first-class care for residents. Located in Hemel Hempstead, Queensway is located near to major shopping centres and transport hubs.
The...
Care Provided by Queensway House
Primary Care Categories
- Older Person Care
- Dementia
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.
The price(s) shown are provided by the care home. Contact Queensway House for full pricing details and T&Cs.
Contact Queensway House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Gold Care Homes
- Private Owned
Person in charge
- Charlotte Ford(Home Manager)
Local Authority / Social Services
Admission Information
- Ages from 18 to 120
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1972
- Last Refurbishment: 1999
- Number of floors: 2
Room Information
- Single Rooms (78)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (52)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Anytime, except protected meal times. Meal times are: 08:00- 10:30 12:30-13:30 16:30-17:30 Can have meals with relative, notice preferable, but not essential.
Parking
- 30 free parking space available
Queensway House Reviews (106)
Queensway House has a Review Score of 9.4 (9.403) out of 10, based on 38 reviews in the last 2 years.
Over all time Queensway House has 106 reviews.
Some members of staff are professional and dedicated, however, others are poorly trained to carry out their duties. The standard of care has improved following the raising of concerns about my mother-in-law's care, but it should not have been necessary to raise these concerns. We would like to thank those members of staff who have gone out of their way to provide good care.
We're very sorry that you had to raise concerns about our staff, but we're glad you did. Thank you for helping us to improve our service, it is much appreciated.
The review was carried out at the time and date arranged. All questions were answered very well. Our relative was obviously well known and has settled in well in the past 6 months. All the staff and carers are very kind and attentive.
Thank you for your very kind valuable feedback, please stay in touch with any recommendations for improvement - Best regards.
My husband stayed for his first week respite. He has Alzheimer's and was quite upset but all the staff were brilliant with him and after a day there he was giving them a hug. Can't thank you all enough for your help and kindness. Hopefully, he will be able to come here again. Love and thanks from all the family.
Wonderful review, thank you for your kind words.
The staff here are really helpful and I was treated with every courtesy. The food is very good with a varied menu. I enjoyed my stay here.
Thank you for your review.
Since giving a review a few weeks after my husband was admitted I have had time to view the home in action. I am hugely impressed with the warmth and care given by the staff and the real family atmosphere. Activities are now very much in evidence and generally there's a happiness about the place. I know only too well that my husband's behaviour can be challenging, but it gives me great peace of mind to see him connect with his carers and respond to their patience and encouragement.
Thank you for your kind review.
I am so pleased he came into Queensway House.
I can go home relaxed knowing he is safe and well cared for, that means the world to me, I cannot thank the staff enough, they are the best.
All our staff at Queensway House thank you for such a heart warming review. We appreciate your feedback and we are truly flattered - Kind regards.
My dad came here with much trepidation - all unnecessary of course. The care he has received is second to none, the staff are cheerful and willing to help with whatever we needed. The home itself is fresh, clean and the atmosphere is very homely. Dad has an excellent room with his own en-suite and although he has dementia the staff all talk to him normally.
Hi Gillian,
We are so pleased your Dad is enjoying the Queensway experience.
Best wishes.
I have been here for 3 weeks after 3 weeks in hospital as I cannot walk after fracturing my leg. I have found the staff here wonderful, helpful, kind, caring, go out of their way to assist in everything. It has restored my faith in care homes and how elderly people should be treated and cared for. The staff are always smiling and very attentive to whatever each different individual needs are.
Absolutely lovely review and we are glad you have enjoyed your stay. Thank you for your kind comments- Best regards.
She doesn't always have her support tights on for her swollen ankles which I am concerned about as her footwear is only her slippers.
Thank you for your review, we really appreciate and value your feedback- Kind regards.
All the people in this care home are so caring, I can't fault this home and they look after the people excellently.
Brilliant review, thank you for your kind words - we really appreciate it.
I found this care home kind, helpful, clean. Put me at ease. Explained everything to me and looked after my husband very well. Would not hesitate in using them for respite care again.
Fantastic review, we really appreciate your feedback and your kind words - kind regards.
I went to visit a friend who has Alzheimer's. I found her to be happy just wondering around doing her own thing. All the staff were excellent and I would recommend it.
Lovely comment, we really appreciate your feedback! Kind regards.
Always happy to help and went out of their way to make my dads stay as comfortable and easy as possible.
Hi Jane,
Thanks for the great review.
Best.
Since my mum has been at Queensway House I have not seen her so well and that has been due to the staff and carers. It has been nearly 5 months and although it has not been easy she seems fitter and brighter than she was before Christmas. The staff have been marvellous and I am happier knowing that mum is looked after - even though she still enjoys some independence!! Thank you, everyone.
Thank you for your kind words. Happy to hear your thoughts on any improvements you can recommend. Best.
My Mother and Step-Father entered Queensway in December 2017. The staff were very friendly, helpful and supportive. They have always treated my Mother and Step-Father with patience and respect. They have taken the time to get to know them as individuals not just residents. The staff are always calm even though my Mother gets very angry and agitated. It has been a very difficult time for the whole family but the Management and staff have made us feel welcome every time we visit and we all feel reassured that our Parents are safe and well cared for. I have completed this on behalf of my Parents as neither of them is competent to do so.
Thank you for your kind words about our staff members and home, Joyce. Queensway is always looking to improve the home, so your feedback is very important to us.
My mother was warmly welcomed on her arrival - the staff are very friendly and helpful. In the 3 weeks she has been in Queensway, her demeanour has vastly improved and she is happy with her room, which is simple but comfortable. My concerns over her wellbeing are relieved by the staff who treat her so well.
Thank you for your kind words. We are very pleased that Mums demeanour has vastly improved - our staff members are always here to make Mums stay a very happy one with her wellbeing fully taken care of.
I think the staff try their best given limited resources. The home has been under measures which has helped greatly as there are now fewer residents there and before it always seemed rather too full at times. Much better now.
Dear Reviewer,
Thank you for your review. The team at Queensway have worked tirelessly hard to improve the level of service we offer. I will review your activity rating with the Activities Co-Ordinator at Queensway and feedback.
Best.
I have observed a well-trained and organised caring team treating residents with dignity and respect when responding to their needs. The effort and energy that is put into organising entertainment and activities for residents are exceptional. The catering offers a varied menu of professionally cooked food of adequate proportions.
The new manager is friendly and approachable. Her enthusiasm and managerial skills have already made a noticeable difference to the team and residents.
Dear Reviewer,
Thank you for your kind review. The team at Queensway appreciate your comments. Happy to hear your thoughts on any improvements we can implement.
Best.
The home is bright and clean. Staff are always welcoming, including when they are very busy caring for the residents. Staff have helped my mother to adjust from living independently to needing care and support. They have encouraged her and made her feel a valued member of the community.
Hi Ann,
Thank you for your kind words. Your comments are appreciated by our staff.
Best.
We were very pleased to see that my mother is so well taken care of as she is very elderly and frail. Preparations for her birthday party were ongoing, a beautiful cake had been made.
We found the staff friendly and helpful. Nothing was too much trouble.
Dear Reviewer,
Thank you for your kind words. Your comments are appreciated by our staff.
Thanks.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 December 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (16) & Events (2)
- 17 Jul 2026
There was plenty of excitement at Queensway House as a group of our residents enjoyed a wonderful day out to Southend-on-Sea, making the most of the beautiful weather and everything...
- 16 Jul 2026
Gold Care Homes’ Hemel Hempstead-based care home, Queensway House on Jupiter Drive, has marked a significant milestone as long-serving carer Susan Crouch was recognised for 20 years of dedicated service....
- 13 Jul 2026
Our residents and our team at Queensway House Care Home recently enjoyed a truly special and enriching day out with a visit to Watford F.C., where we took part in...
- 06 Aug 2026Organiser: Queensway House
- 14 Aug 2026Organiser: Queensway House
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Gold Care Homes
- 28 Feb 2020Recipient: Gold Care Homes
- 03 Dec 2019Recipient: Gold Care Homes
Accreditations
There are no accreditations posted yet for Queensway House.
Meet the Team (1)

Charlotte has been a part of the Gold Care family for a long time, working in some of our sister homes before taking a short break. She has returned to us recently as Home Manager at Queensway House and we're thrilled to have her back!
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