Queensway House

Since my wife Loraine arrived at the home myself, Loraine and my family are completely satisfied with every aspect of the home. A special mention must go to the staff, they are very friendly and efficient. I really haven't got any complaints about the home. A special thanks to the staff.

Very happy with the care. Always clean. Staff very attentive. Good food.

I am happy with the staff they listen to what I have to say and suggestions concerning Gary, not just for him but the way to handle him so he does not kick off and there safety . The staff are lovely, on Gary's first day he actually kissed one of the girls on the cheek and he had a smile on his face

I just want say that they are an asset to the care home and must be thanked and acknowledged for the challenges they come across on a day to day basis.

Queensway House is a lovely home and everyone's lovely. They did everything they could for my family and my husband. It is a real shame he wasnt there longer, but he sadly passed away. I cant thank them enough for everything they did for us.

Firstly I wanted to say how fantastic the family BBQ was. We all really enjoyed it & it was lovely for my Grandsons to see Grandad out in the fresh air enjoying the Alpacas & singer. The team did an amazing job. Also a thankyou for letting us have the cinema room for a birthday tea and for decorating the room with balloons and banners. It was very much appreciated and we had a lovely time celebrating his birthday. Many thanks for all you do.

Staff are lovely and friendly, but it is understaffed. Food is amazing with lots of different choices. Activities for residents are good and they make sure everyone is involved and do lovely events for family to attend.

My wife entered care direct from hospital. She has undefined dementia. The entry process went smoothly and she appears to have settled well. Regular staff seem to be very professional and caring but our family have noticed that she is less happy at weekends and holiday times. Could this be because weekend staff are different and less dedicated to care of residents? Perhaps they are less patient. Meals seem to be well prepared and I understand she is eating well.

My mum is well cared for with plenty of staff on hand. Good food and activities. And visitors welcomed.

I am very grateful to Queensway for the excellent care my wife has had. I feel that she could not be in a better place.

Staff are welcoming to relatives, but maintenance and repairs in residents are slow to happen. Relatives meetings are useful and informative.

Staff at the care home are very welcoming and attentive to mum's needs and any problems I may have. The dining room is very nice and the food looks very nice. The laundry service works very well and the room, lounges and cinema room are well decorated and comfortable.

Queensway House has a very warm and caring feel and the staff are always very attentive and respond quickly to any care needs. The dining and living areas are spacious and bright, the bedrooms bright and clean. We have been delighted at the care my dad received, initially from the dementia staff and laterally from the nursing team. We felt that during his final months he was well looked after with care and compassion. The team kept us informed on a regular basis.

My mum has been placed here as an emergency respite due to the sudden loss of her partner. The staff have not only been amazing with mum, but with us. They have been patient when we have asked a million questions. They have been compassionate knowing we are also grieving They are all amazing with mum. It has made a very hard time easier.

So far - ive found the staff to be friendly, helpful, accommodating and most of all - caring to mum.

Lately - Ive been looking into lots of places for mum - and right now - this place "feels" the best.

When I was visiting my friend the staff were very polite and friendly & my friends room was clean & tidy and toilet was clean.

The first day I entered Queensway House I got a good vibe the staff are amazing and made a very upsetting first day of putting my partner in a lot more easier with their kind support and help it's also very clean, the food is good and my partner is clean tidy and looked after.

Mum came to Queensway for respite following a nasty fall. Her mobility was compromised and had lost her confidence. The staff have been tremendous in helping her regain both. Her room was clean and fresh with a view into the garden. A sizeable wet room has helped her and her carers to aid her in recovery. The corridors and communal areas are clean and airy. All the staff have a lovely attitude towards the residents. Our family would be happy for mum to return to Queensway if she ever needs more care.

From my experience of visiting my Nan I would advise people to completely avoid this care home. There was a distinct lack of care throughout from simple things like cleanliness to care for the patients. As soon as you walk in you are greeting with horrendous smells and grime throughout the building. In terms of the care for my Nan I was far from impressed, clothes went missing and when asked we were greeted by nothing but excuses, her clothes that didn't go missing were a mess and just thrown at the bottom of her wardrobe without any care. She was eventally moved but during the move we noticed even things like her toe nails were not treated and had grown to disgunsting lengths that left us in shock. There was just no care provided and it was like she was just left to rot in her room. As far as the staff go there were some that tried but not enough of them did and there was even verbal abuse towards my Mum that left her feeling distrort, upset and overall unwelcome at the care home.

Nothing is to much trouble.