
great care sets Queensway House apart. I cannot recommend highly enough.Brian C(Son of Resident/Service User)

The standard of care is fantastic, and the Manager, obviously genuinely cares.A K(Son of Resident/Service User)


great care sets Queensway House apart. I cannot recommend highly enough.Brian C(Son of Resident/Service User)

The standard of care is fantastic, and the Manager, obviously genuinely cares.A K(Son of Resident/Service User)


If you are looking for a home-like atmosphere where staff feel like family members, then look no further than Queensway House. They are known to deliver the very best care, welcoming atmosphere to all, and have the most understanding and kind staff providing exceptional care to their service users.
Queensway offers first-class care for residents. Located in Hemel Hempstead, Queensway is located near to major shopping centres and transport hubs.
The...
Care Provided by Queensway House
Primary Care Categories
- Older Person Care
- Dementia
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.
The price(s) shown are provided by the care home. Contact Queensway House for full pricing details and T&Cs.
Contact Queensway House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Gold Care Homes
- Private Owned
Person in charge
- Charlotte Ford(Home Manager)
Local Authority / Social Services
Admission Information
- Ages from 18 to 120
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1972
- Last Refurbishment: 1999
- Number of floors: 2
Room Information
- Single Rooms (78)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (52)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Anytime, except protected meal times. Meal times are: 08:00- 10:30 12:30-13:30 16:30-17:30 Can have meals with relative, notice preferable, but not essential.
Parking
- 30 free parking space available
Queensway House Reviews (106)
Queensway House has a Review Score of 9.4 (9.403) out of 10, based on 38 reviews in the last 2 years.
Over all time Queensway House has 106 reviews.
Queensway House is a lovely home and everyone's lovely. They did everything they could for my family and my husband. It is a real shame he wasnt there longer, but he sadly passed away. I cant thank them enough for everything they did for us.
Thank you for sharing such heartfelt words. We are truly sorry for your loss.
We're grateful to know that your husband felt so well cared for, and that our team was able to offer comfort and support to your family during his time with us.
Thank you for placing your trust in us.
Best wishes,Charlotte
Firstly I wanted to say how fantastic the family BBQ was. We all really enjoyed it & it was lovely for my Grandsons to see Grandad out in the fresh air enjoying the Alpacas & singer. The team did an amazing job. Also a thankyou for letting us have the cinema room for a birthday tea and for decorating the room with balloons and banners. It was very much appreciated and we had a lovely time celebrating his birthday. Many thanks for all you do.
Thank you for your lovely review. My team and I so pleased you all had a wonderful time!
Staff are lovely and friendly, but it is understaffed. Food is amazing with lots of different choices. Activities for residents are good and they make sure everyone is involved and do lovely events for family to attend.
Thank you for taking the time to share your feedback. We're so pleased to hear your kind comments about our team, the food and the activities, and it's lovely to know our family events have been enjoyed too.
We also appreciate your comments regarding staffing. We value all feedback from our...
My wife entered care direct from hospital. She has undefined dementia. The entry process went smoothly and she appears to have settled well. Regular staff seem to be very professional and caring but our family have noticed that she is less happy at weekends and holiday times. Could this be because weekend staff are different and less dedicated to care of residents? Perhaps they are less patient. Meals seem to be well prepared and I understand she is eating well.
My mum is well cared for with plenty of staff on hand. Good food and activities. And visitors welcomed.
Thank you for your kind feedback and for taking the time to share your experience. We're so pleased to hear that your mum is well cared for by our team and is enjoying the food and activities on offer.
Best wishes,Charlotte
I am very grateful to Queensway for the excellent care my wife has had. I feel that she could not be in a better place.
Charlotte
Staff are welcoming to relatives, but maintenance and repairs in residents are slow to happen. Relatives meetings are useful and informative.
Staff at the care home are very welcoming and attentive to mum's needs and any problems I may have. The dining room is very nice and the food looks very nice. The laundry service works very well and the room, lounges and cinema room are well decorated and comfortable.
Queensway House has a very warm and caring feel and the staff are always very attentive and respond quickly to any care needs. The dining and living areas are spacious and bright, the bedrooms bright and clean. We have been delighted at the care my dad received, initially from the dementia staff and laterally from the nursing team. We felt that during his final months he was well looked after with care and compassion. The team kept us informed on a regular basis.
Thank you for taking the time to share this. It's really lovely to hear how warmly Queensway House has felt and that you were happy with the care your dad received.
We understand how important it is to feel reassured during times like this, so it means a great deal to know he was looked after...
My mum has been placed here as an emergency respite due to the sudden loss of her partner. The staff have not only been amazing with mum, but with us. They have been patient when we have asked a million questions. They have been compassionate knowing we are also grieving They are all amazing with mum. It has made a very hard time easier.
Hi Michelle,
Thank you so much for your kind feedback. We're really pleased to hear that your mum has felt well supported during her stay at Queensway House, and that our team has been able to support you as a family too.
Our staff always aim to be patient, compassionate, and approachable,...
So far - ive found the staff to be friendly, helpful, accommodating and most of all - caring to mum.
Lately - Ive been looking into lots of places for mum - and right now - this place "feels" the best.
Thank you for taking the time to share your feedback, it is greatly appreciated and it is our pleasure to be able to support your mum. Warm regards, Charlotte
When I was visiting my friend the staff were very polite and friendly & my friends room was clean & tidy and toilet was clean.
Thank you for leaving us a review. Best wishes, Charlotte
The first day I entered Queensway House I got a good vibe the staff are amazing and made a very upsetting first day of putting my partner in a lot more easier with their kind support and help it's also very clean, the food is good and my partner is clean tidy and looked after.
Thank you for your review. I am happy your partner settled in well and that my team could provide support. Best wishes, Charlotte
Mum came to Queensway for respite following a nasty fall. Her mobility was compromised and had lost her confidence. The staff have been tremendous in helping her regain both. Her room was clean and fresh with a view into the garden. A sizeable wet room has helped her and her carers to aid her in recovery. The corridors and communal areas are clean and airy. All the staff have a lovely attitude towards the residents. Our family would be happy for mum to return to Queensway if she ever needs more care.
Thank you so much for sharing your experience of our home and for your kind words which mean a lot to us all. Thank you, Charlotte, Bev and all the team at QW.
From my experience of visiting my Nan I would advise people to completely avoid this care home. There was a distinct lack of care throughout from simple things like cleanliness to care for the patients. As soon as you walk in you are greeting with horrendous smells and grime throughout the building. In terms of the care for my Nan I was far from impressed, clothes went missing and when asked we were greeted by nothing but excuses, her clothes that didn't go missing were a mess and just thrown at the bottom of her wardrobe without any care. She was eventally moved but during the move we noticed even things like her toe nails were not treated and had grown to disgunsting lengths that left us in shock. There was just no care provided and it was like she was just left to rot in her room. As far as the staff go there were some that tried but not enough of them did and there was even verbal abuse towards my Mum that left her feeling distrort, upset and overall unwelcome at the care home.
Whilst we appreciate you are a close relative of the next of kin of one of our former residents, we cannot find any record of you visiting the home and we do not feel that your account relates to a first-hand experience.
Thankyou so much to all the staff who have made us all feel welcome and supported throughout.
Nothing is to much trouble.
Thank you for your kind words. I will be sure to share your lovely feedback with all the staff.
I would love to see the full investigation/formal response to all of the complaints as we have never seen a formal response in particular to the verbal abuse attack on myself from a staff member issue, I have had to go back into therapy because of this. I was doing so well with my own issuse & was out of therapy. One complaint was resolved by us spending an hour in the laundry room we have NEVER had what I would deem a formal response because while they do come back and acknowledge any subsequent points/discussions/concerns are ignored with no follow up. They are quick enough to follow up negative reviews. The staff do their best & we cannot fault their efforts but there aren't enough of them. Dementia residents are put into a loud room together and just left there with little stimulation, we then asked for her to be put in quiet room and found her on her own and had to give her 4 beakers of orange juice where she was so thirsty I raised a concern over this but it happened again.
Thanks again, for leaving another review. We have a comprehensive complaints policy which shows you the available steps to take if you are unsatisfied of the outcome of any matter raised and investigated, and the escalation process therein. You were indeed provided with a response, and an in...
Sandwiches at teatime need to be of normal size not just fingers as this has to last patients all night.
The home itself is an old childrens home from the 80's that has been converted and doesn't have great facilities, isn't very warm/welcoming in terms of its feel, the bedrooms are small and the lounge facilities on the dementia ward are just cold with all the residents 'herded in' to make life easier for the staff.
In the end we moved her somewhere that was like a 5-star hotel in comparison.
Thank you for taking the time to leave a review although it is disappointing to read your comments, as you will see they do not reflect the vast majority of reviews we have received. As the new home manager, I was not involved in looking into your concerns but can see from our records that a full...
my relative appears more engaging, happier, looks well, clean and presentable. Full credit to all the staff involved with her.
All members of staff are approachable, friendly and caring.
The home is very clean, looks homely and modern. Food looks impressive and relative appears to enjoy what is on offer. Bedroom is modern and clean, building is secure, there are activities going on throughout the week.
Thank you so much for your kind words, my team will be delighted to hear your praise!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 December 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (16) & Events (2)
- 17 Jul 2026
There was plenty of excitement at Queensway House as a group of our residents enjoyed a wonderful day out to Southend-on-Sea, making the most of the beautiful weather and everything...
- 16 Jul 2026
Gold Care Homes’ Hemel Hempstead-based care home, Queensway House on Jupiter Drive, has marked a significant milestone as long-serving carer Susan Crouch was recognised for 20 years of dedicated service....
- 13 Jul 2026
Our residents and our team at Queensway House Care Home recently enjoyed a truly special and enriching day out with a visit to Watford F.C., where we took part in...
- 06 Aug 2026Organiser: Queensway House
- 14 Aug 2026Organiser: Queensway House
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Gold Care Homes
- 28 Feb 2020Recipient: Gold Care Homes
- 03 Dec 2019Recipient: Gold Care Homes
Accreditations
There are no accreditations posted yet for Queensway House.
Meet the Team (1)

Charlotte has been a part of the Gold Care family for a long time, working in some of our sister homes before taking a short break. She has returned to us recently as Home Manager at Queensway House and we're thrilled to have her back!
Frequently Asked Questions about Queensway House
What types of Care is Queensway House registered for?
Older Person Care, Dementia, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Queensway House have?
There are 78 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Queensway House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Queensway House to the centre of Hemel Hempstead?
0.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Queensway House to verify any information. View our terms and conditions. Queensway House has an Enhanced Service -more info.