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Queensway House

148 Jupiter Drive, Hemel Hempstead, Hertfordshire HP2 5NP
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great care sets Queensway House apart. I cannot recommend highly enough.Brian C(Son of Resident/Service User)
Queensway House, Hemel Hempstead
The standard of care is fantastic, and the Manager, obviously genuinely cares.A K(Son of Resident/Service User)
Queensway House, Hemel Hempstead
Queensway House, Hemel Hempstead

If you are looking for a home-like atmosphere where staff feel like family members, then look no further than Queensway House. They are known to deliver the very best care, welcoming atmosphere to all, and have the most understanding and kind staff providing exceptional care to their service users.

Queensway offers first-class care for residents. Located in Hemel Hempstead, Queensway is located near to major shopping centres and transport hubs.

The...  

Care Provided by Queensway House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,600 - £1,600£1,800 - £1,800
Residential Dementia Care£1,600 - £1,600£1,800 - £1,800
Nursing Care£1,650 - £1,650£1,850 - £1,850
Nursing Dementia Care£1,650 - £1,650£1,850 - £1,850

Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.

Contact Queensway House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Charlotte Ford(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1972
  • Last Refurbishment: 1999
  • Number of floors: 2

Room Information

  • Single Rooms (78)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (52)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • Anytime, except protected meal times. Meal times are: 08:00- 10:30 12:30-13:30 16:30-17:30 Can have meals with relative, notice preferable, but not essential.

Parking

  • 30 free parking space available

Queensway House Reviews (106)

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9.4

Queensway House has a Review Score of 9.4 (9.403) out of 10, based on 38 reviews in the last 2 years. Over all time Queensway House has 106 reviews.

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Review from Anne C (Wife of Resident) published on 28 July 2026 Submitted via Postal Card
Overall Experience

Queensway House is a lovely home and everyone's lovely. They did everything they could for my family and my husband. It is a real shame he wasnt there longer, but he sadly passed away. I cant thank them enough for everything they did for us.

Reply from Charlotte Ford, Home Manager at Queensway House

Thank you for sharing such heartfelt words. We are truly sorry for your loss.

We're grateful to know that your husband felt so well cared for, and that our team was able to offer comfort and support to your family during his time with us.

Thank you for placing your trust in us.

Best wishes,

Charlotte

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Review from Teresa C (Wife of Resident) published on 7 July 2026 Submitted via Postal Card
Overall Experience

Firstly I wanted to say how fantastic the family BBQ was. We all really enjoyed it & it was lovely for my Grandsons to see Grandad out in the fresh air enjoying the Alpacas & singer. The team did an amazing job. Also a thankyou for letting us have the cinema room for a birthday tea and for decorating the room with balloons and banners. It was very much appreciated and we had a lovely time celebrating his birthday. Many thanks for all you do.

Reply from Charlotte Ford, Home Manager at Queensway House

Thank you for your lovely review. My team and I so pleased you all had a wonderful time!

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Review from O E (Granddaughter of Resident) published on 25 June 2026 Submitted via Postal Card
Overall Experience

Staff are lovely and friendly, but it is understaffed. Food is amazing with lots of different choices. Activities for residents are good and they make sure everyone is involved and do lovely events for family to attend.

Reply from Charlotte Ford, Home Manager at Queensway House

Thank you for taking the time to share your feedback. We're so pleased to hear your kind comments about our team, the food and the activities, and it's lovely to know our family events have been enjoyed too.

We also appreciate your comments regarding staffing. We value all feedback from our...  

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Review from Anthony E (Husband of Resident) published on 24 June 2026 Submitted via Postal Card
Overall Experience

My wife entered care direct from hospital. She has undefined dementia. The entry process went smoothly and she appears to have settled well. Regular staff seem to be very professional and caring but our family have noticed that she is less happy at weekends and holiday times. Could this be because weekend staff are different and less dedicated to care of residents? Perhaps they are less patient. Meals seem to be well prepared and I understand she is eating well.

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Review from Paul C (Son of Resident) published on 24 June 2026 Submitted via Postal Card
Overall Experience

My mum is well cared for with plenty of staff on hand. Good food and activities. And visitors welcomed.

Reply from Charlotte Ford, Home Manager at Queensway House

Thank you for your kind feedback and for taking the time to share your experience. We're so pleased to hear that your mum is well cared for by our team and is enjoying the food and activities on offer.

Best wishes,

Charlotte

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Review from Gordon S (Husband of Resident) published on 24 June 2026 Submitted via Postal Card
Overall Experience

I am very grateful to Queensway for the excellent care my wife has had. I feel that she could not be in a better place.

Reply from Charlotte Ford, Home Manager at Queensway House
Thank you for your kind words. It means a great deal to hear that you feel your wife is receiving such excellent care at Queensway House and knowing you feel reassured that she is in the right place means so much to us. Best wishes,

Charlotte

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Review from S D (Daughter of Resident) published on 13 May 2026 Submitted via Postal Card
Overall Experience
Carers are generally kind and caring and follow up concerns with senior staff.

Staff are welcoming to relatives, but maintenance and repairs in residents are slow to happen. Relatives meetings are useful and informative.

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Review from C C (Daughter of Resident) published on 13 May 2026 Submitted via Postal Card
Overall Experience

Staff at the care home are very welcoming and attentive to mum's needs and any problems I may have. The dining room is very nice and the food looks very nice. The laundry service works very well and the room, lounges and cinema room are well decorated and comfortable.

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Review from Muriel R (Daughter of Resident) published on 18 March 2026 Submitted via Website
Overall Experience

Queensway House has a very warm and caring feel and the staff are always very attentive and respond quickly to any care needs. The dining and living areas are spacious and bright, the bedrooms bright and clean. We have been delighted at the care my dad received, initially from the dementia staff and laterally from the nursing team. We felt that during his final months he was well looked after with care and compassion. The team kept us informed on a regular basis.

Reply from Charlotte Ford, Home Manager at Queensway House

Thank you for taking the time to share this. It's really lovely to hear how warmly Queensway House has felt and that you were happy with the care your dad received.

We understand how important it is to feel reassured during times like this, so it means a great deal to know he was looked after...  

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Review from Michelle F (Daughter of Resident) published on 6 February 2026 Submitted via Postal Card
Overall Experience

My mum has been placed here as an emergency respite due to the sudden loss of her partner. The staff have not only been amazing with mum, but with us. They have been patient when we have asked a million questions. They have been compassionate knowing we are also grieving They are all amazing with mum. It has made a very hard time easier.

Reply from Charlotte Ford, Home Manager at Queensway House

Hi Michelle,

Thank you so much for your kind feedback. We're really pleased to hear that your mum has felt well supported during her stay at Queensway House, and that our team has been able to support you as a family too.

Our staff always aim to be patient, compassionate, and approachable,...  

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Review from D G (Son of Resident) published on 16 January 2026 Submitted via Website
Overall Experience
Mum currently in placement.

So far - ive found the staff to be friendly, helpful, accommodating and most of all - caring to mum.

Lately - Ive been looking into lots of places for mum - and right now - this place "feels" the best.

Reply from Charlotte Ford, Home Manager at Queensway House

Thank you for taking the time to share your feedback, it is greatly appreciated and it is our pleasure to be able to support your mum. Warm regards, Charlotte

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Review from Vicki P (Friend of Resident) published on 29 December 2025 Submitted via Postal Card
Overall Experience

When I was visiting my friend the staff were very polite and friendly & my friends room was clean & tidy and toilet was clean.

Reply from Charlotte Ford, Home Manager at Queensway House

Thank you for leaving us a review. Best wishes, Charlotte

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Review from Peter D (Partner of Resident) published on 10 November 2025 Submitted via Postal Card
Overall Experience

The first day I entered Queensway House I got a good vibe the staff are amazing and made a very upsetting first day of putting my partner in a lot more easier with their kind support and help it's also very clean, the food is good and my partner is clean tidy and looked after.

Reply from Charlotte Ford, Home Manager at Queensway House

Thank you for your review. I am happy your partner settled in well and that my team could provide support. Best wishes, Charlotte

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Review from V E (Daughter of Resident) published on 6 October 2025 Submitted via Postal Card
Overall Experience

Mum came to Queensway for respite following a nasty fall. Her mobility was compromised and had lost her confidence. The staff have been tremendous in helping her regain both. Her room was clean and fresh with a view into the garden. A sizeable wet room has helped her and her carers to aid her in recovery. The corridors and communal areas are clean and airy. All the staff have a lovely attitude towards the residents. Our family would be happy for mum to return to Queensway if she ever needs more care.

Reply from Charlotte Ford, Home Manager at Queensway House

Thank you so much for sharing your experience of our home and for your kind words which mean a lot to us all. Thank you, Charlotte, Bev and all the team at QW.

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Review from Peter L (Grandson of Resident) published on 29 September 2025 Submitted via Website
Overall Experience

From my experience of visiting my Nan I would advise people to completely avoid this care home. There was a distinct lack of care throughout from simple things like cleanliness to care for the patients. As soon as you walk in you are greeting with horrendous smells and grime throughout the building. In terms of the care for my Nan I was far from impressed, clothes went missing and when asked we were greeted by nothing but excuses, her clothes that didn't go missing were a mess and just thrown at the bottom of her wardrobe without any care. She was eventally moved but during the move we noticed even things like her toe nails were not treated and had grown to disgunsting lengths that left us in shock. There was just no care provided and it was like she was just left to rot in her room. As far as the staff go there were some that tried but not enough of them did and there was even verbal abuse towards my Mum that left her feeling distrort, upset and overall unwelcome at the care home.

Reply from Home Manager, Home Manager at Queensway House

Whilst we appreciate you are a close relative of the next of kin of one of our former residents, we cannot find any record of you visiting the home and we do not feel that your account relates to a first-hand experience.

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Review from Christina J (Granddaughter of Resident) published on 24 September 2025 Submitted via Website
Overall Experience
This is a lovely friendly supportive care home. I am so happy that my Nan has been able to experience this home. Since being here my Nan has progressed so much and become a happy sociable lady and made lots of friends. It has given her confidence that she didn't have before coming here.
Thankyou so much to all the staff who have made us all feel welcome and supported throughout.

Nothing is to much trouble.

Reply from Charlotte Ford, Home Manager at Queensway House

Thank you for your kind words. I will be sure to share your lovely feedback with all the staff.

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Review from Ann-Marie L (Daughter-in-law of Resident) published on 9 September 2025 Submitted via Website
Overall Experience

I would love to see the full investigation/formal response to all of the complaints as we have never seen a formal response in particular to the verbal abuse attack on myself from a staff member issue, I have had to go back into therapy because of this. I was doing so well with my own issuse & was out of therapy. One complaint was resolved by us spending an hour in the laundry room we have NEVER had what I would deem a formal response because while they do come back and acknowledge any subsequent points/discussions/concerns are ignored with no follow up. They are quick enough to follow up negative reviews. The staff do their best & we cannot fault their efforts but there aren't enough of them. Dementia residents are put into a loud room together and just left there with little stimulation, we then asked for her to be put in quiet room and found her on her own and had to give her 4 beakers of orange juice where she was so thirsty I raised a concern over this but it happened again.

Reply from Charlotte Ford, Home Manager at Queensway House

Thanks again, for leaving another review. We have a comprehensive complaints policy which shows you the available steps to take if you are unsatisfied of the outcome of any matter raised and investigated, and the escalation process therein. You were indeed provided with a response, and an in...  

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Review from A H (Wife of Resident) published on 8 September 2025 Submitted via Postal Card
Overall Experience
More things for patients do. At present they just sit in chairs and fall asleep give them magazines/ puzzles etc.

Sandwiches at teatime need to be of normal size not just fingers as this has to last patients all night.

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Review from P L (Son of Resident) published on 22 August 2025 Submitted via Website
Overall Experience
Looks elsewhere ! My mum was a resident in this care home for over a year and in the end we moved her out of here because the home is substandard. Care staff do their best but I feel are hampered from above and the level of care just isn't what I'd expect at the price. We had numerous complaints of which none were ever followed up on to a satisfactory level by management, we suffered verbal abuse by a member of staff which was never followed up on and it felt like the senior management of the company just didn't give a damn.
The home itself is an old childrens home from the 80's that has been converted and doesn't have great facilities, isn't very warm/welcoming in terms of its feel, the bedrooms are small and the lounge facilities on the dementia ward are just cold with all the residents 'herded in' to make life easier for the staff.

In the end we moved her somewhere that was like a 5-star hotel in comparison.

Reply from Charlotte Ford, Home Manager at Queensway House

Thank you for taking the time to leave a review although it is disappointing to read your comments, as you will see they do not reflect the vast majority of reviews we have received. As the new home manager, I was not involved in looking into your concerns but can see from our records that a full...  

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Review from R F (Grandson of Resident) published on 22 August 2025 Submitted via Website
Overall Experience
Since moving into Queensway House,
my relative appears more engaging, happier, looks well, clean and presentable. Full credit to all the staff involved with her.
All members of staff are approachable, friendly and caring.

The home is very clean, looks homely and modern. Food looks impressive and relative appears to enjoy what is on offer. Bedroom is modern and clean, building is secure, there are activities going on throughout the week.

Reply from Charlotte Ford, Home Manager at Queensway House

Thank you so much for your kind words, my team will be delighted to hear your praise!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 December 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (16) & Events (2)

News
  • 17 Jul 2026

    There was plenty of excitement at Queensway House as a group of our residents enjoyed a wonderful day out to Southend-on-Sea, making the most of the beautiful weather and everything...

  • 16 Jul 2026

    Gold Care Homes’ Hemel Hempstead-based care home, Queensway House on Jupiter Drive, has marked a significant milestone as long-serving carer Susan Crouch was recognised for 20 years of dedicated service....

  • 13 Jul 2026

    Our residents and our team at Queensway House Care Home recently enjoyed a truly special and enriching day out with a visit to Watford F.C., where we took part in...

Upcoming Events
  • 06 Aug 2026Organiser: Queensway House
  • 14 Aug 2026Organiser: Queensway House

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: Gold Care Homes
  • 28 Feb 2020Recipient: Gold Care Homes
  • 03 Dec 2019Recipient: Gold Care Homes

Accreditations

There are no accreditations posted yet for Queensway House.

Meet the Team (1)

Charlotte Ford
Charlotte FordJob Title:Home ManagerJoined: 2018

Charlotte has been a part of the Gold Care family for a long time, working in some of our sister homes before taking a short break. She has returned to us recently as Home Manager at Queensway House and we're thrilled to have her back!

Frequently Asked Questions about Queensway House

What types of Care is Queensway House registered for?

Older Person Care, Dementia, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Queensway House have?

There are 78 Single Rooms and 1 Couples/Companion Room.

What are the Facilities & Services at Queensway House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Queensway House to the centre of Hemel Hempstead?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Queensway House to verify any information. View our terms and conditions. Queensway House has an Enhanced Service -more info.