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Queensway House

148 Jupiter Drive, Hemel Hempstead, Hertfordshire HP2 5NP
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great care sets Queensway House apart. I cannot recommend highly enough.Brian C(Son of Resident/Service User)
Queensway House, Hemel Hempstead
The standard of care is fantastic, and the Manager, obviously genuinely cares.A K(Son of Resident/Service User)
Queensway House, Hemel Hempstead
Queensway House, Hemel Hempstead

If you are looking for a home-like atmosphere where staff feel like family members, then look no further than Queensway House. They are known to deliver the very best care, welcoming atmosphere to all, and have the most understanding and kind staff providing exceptional care to their service users.

Queensway offers first-class care for residents. Located in Hemel Hempstead, Queensway is located near to major shopping centres and transport hubs.

The...  

Care Provided by Queensway House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,600 - £1,600£1,800 - £1,800
Residential Dementia Care£1,600 - £1,600£1,800 - £1,800
Nursing Care£1,650 - £1,650£1,850 - £1,850
Nursing Dementia Care£1,650 - £1,650£1,850 - £1,850

Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.

Contact Queensway House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Charlotte Ford(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1972
  • Last Refurbishment: 1999
  • Number of floors: 2

Room Information

  • Single Rooms (78)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (52)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • Anytime, except protected meal times. Meal times are: 08:00- 10:30 12:30-13:30 16:30-17:30 Can have meals with relative, notice preferable, but not essential.

Parking

  • 30 free parking space available

Queensway House Reviews (106)

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9.4

Queensway House has a Review Score of 9.4 (9.403) out of 10, based on 38 reviews in the last 2 years. Over all time Queensway House has 106 reviews.

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Showing 106 reviews matching selected criteria
Review from A C (Daughter of Resident) published on 17 June 2022 Submitted via Postal Card
Overall Experience

My mother has been a resident for approximately 4.5 years. She is always looked after and I have no complaints because every time I see her she looks well presented and happy. The only thing I would like is for her to have a Complan style drink in the afternoons. Thank you all very much.

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Review from M P (Daughter of Resident) published on 27 April 2022 Submitted via Postal Card
Overall Experience

Very caring staff - treat my father with the utmost consideration of his need. Management very approachable - always willing to work with us over any issues in settling my father into care. Extremely kind to my mother, who naturally needs support in coping with the change to her lifestyle.

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Review from C F (Daughter-in-law of Resident) published on 18 April 2022 Submitted via Postal Card
Overall Experience

Mum has only been here for two weeks and she has settled in very well. The staff are very friendly and helpful. Early days, as Mum is reclusive and takes time to trust! The food is fresh and Mum eats well. There is a good feeling about the building, such as ambience and peace!

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Review from Dawn S (Daughter of Resident) published on 22 March 2022 Submitted via Postal Card
Overall Experience

Extremely pleased with the care, admin staff and management.

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Review from Brian S (Husband of Resident) published on 30 June 2021 Submitted via Postal Card
Overall Experience

My wife has been in this care home for over 2.5 years and is happy with the care she has received. It gives me relief and satisfaction that she is being so well looked after, and I think the staff are very special people. Many thanks to them all.

Reply from Rachel, Marketing Manager at Queensway House

Thank you so much for taking the time to provide feedback. We agree, all our wonderful team members are very special, and we're so glad to hear that your wife is enjoying her time at Queensway House.

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Review from Christina R (Daughter of Resident) published on 30 June 2021 Submitted via Postal Card
Overall Experience

With COVID restrictions in place, I have had very little contact inside of Queensway to form an opinion. The staff have always been very helpful when I have had telephone calls with them.

Reply from Rachel, Marketing Manager at Queensway House

Thanks for your feedback, it's great to hear that you have found our team helpful.

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Review from L S (Daughter of Resident) published on 14 April 2021 Submitted via Postal Card
Overall Experience

My mum is being well looked after. The staff are very kind and helpful. They've made it easy for me to keep in contact with my mum with phone calls and window visits.

Reply from Jemar Legister, Marketing Associate at Queensway House

Thank you for leaving such a kind review. We are proud to know that you are happy in the manner in which our staff at Queensway House have cared for your mum. We are aware of the restrictions caused by the COVID-19 pandemic. However, we have always strived to ensure all residents can maintain consistent communication with their loved ones. Thank you, and stay safe.

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Review from Lee G (Nephew of Resident) published on 19 February 2021 Submitted via Website
Overall Experience

My Aunt stayed at Queensway house for just under a week for respite care, whilst her husband was in the hospital. The staff there were amazing and very helpful and arranged a video call for my aunt with myself and my uncle which went down well as he was reassured she was being looked after very well. My aunt suffers from quite severe dementia, but she was treated with such dignity by the staff from the photos and videos I saw she was always smiling and looked really happy, the place itself looked spotless and really nice warm atmosphere. I want to single out the care home administrator and the person I dealt with admitting my Aunt, she couldn't have been more helpful and made the whole process very easy and smooth. My aunt received top-quality care whilst at Queensway much better than other homes I used before, so I would not hesitate to use Queensway in the future if I need to. My aunt looked immaculate with her hair always done really smart. Thank you so much.

Reply from Jemar Legister, Marketing Associate at Queensway House

Thank you for taking the time out to leave such a fantastic review. We are extremely proud to know that both you and your aunt were satisfied with the quality of care provided at Queensway House. Our hardworking staff members always strive to provide the best possible care, ensuring all residents...  

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Review from Terry R (Partner of Resident) published on 19 February 2021 Submitted via Postal Card
Overall Experience

Overall I have found the staff very thoughtful and caring and I would not hesitate in recommending Queensway to other people. The food is good and when possible the trips out were very good.

Reply from Jemar Legister, Marketing Associate at Queensway House

Thank you for taking the time to leave such a positive review. We are pleased that your partner enjoys the food, as all our homes go the extra mile to ensure our residents receive the right balance of nutrients while appealing to their varied taste buds. Also, We are glad to know that you're pleased with the quality of service our staff provides.

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Review from Steve P (Son of Resident) published on 19 February 2021 Submitted via Postal Card
Overall Experience

My dad was in care with Queensway House for about 2 years and during that time he would always say positive things about the care he received. I always found the staff to be professional and considerate in everything they do. I would have no hesitation in recommending Queensway House to anyone in need of full-time care. Thanks to everyone there.

Reply from Jemar Legister, Marketing Associate at Queensway House

Thank you for taking the time out to leave such a positive review. We are happy to know that your father was pleased with the quality of care he received while staying at Queensway House. We are proud of the quality of care we provide, and this is due to our exceptional staff members that work...  

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Review from Nigel H (Brother of Resident) published on 20 November 2020 Submitted via Postal Card
Overall Experience

My brother received wonderful care while he was at Queensway House.

Reply from Sym Jaj, Senior Marketing Executive at Queensway House

Thank you for your kind review. It's delightful to see your high rating for the home and that you were more than satisfied by the quality of care that your loved one received. Stay safe.

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Review from M H (Son of Resident) published on 13 November 2020 Submitted via Postal Card
Overall Experience

Obviously very difficult under the current circumstances of not seeing - able to come in, but am grateful for everything that you are doing in caring for mum and connecting through the window visits and phone calls. Thanks very much.

Reply from Sym Jaj, Senior Marketing Executive at Queensway House

Thank you for taking the time to leave us such a wonderful review. We understand how difficult it is during this time, but we are incredibly grateful for your support and patience. The safety and wellbeing (both physical and mental) is of the upmost importance to us, hence why we continue to work...  

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Review from S P (Daughter of Resident) published on 13 November 2020 Submitted via Postal Card
Overall Experience

Looking after Mum very well under the present times.

Reply from Sym Jaj, Senior Marketing Executive at Queensway House

Thank you for your kind review. We greatly appreciate you taking the time to leave us feedback. Stay safe.

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Review from A F (Daughter of Resident) published on 13 November 2020 Submitted via Postal Card
Overall Experience

I have been impressed with the way that the home has dealt with my mother, particularly in view of the Covid19 virus. It is a very difficult time for all, but the staff have been very helpful and understanding in all matters.

Reply from Sym Jaj, Senior Marketing Executive at Queensway House

Thank you for your kind review. It's lovely to hear that you feel so positive about the level of care we provide your mother. COVID-19 is an incredibly difficult time for so many people, but Gold Care Homes and all of our teams work incredibly hard to ensure the mental and physical wellbeing of each resident. Stay safe.

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Review from A B (Resident / Service User) published on 10 November 2020 Submitted via Postal Card
Overall Experience

One thing the staff are wonderful.

Reply from Sym Jaj, Senior Marketing Executive at Queensway House

Thank you for such a kind review. Our Gold Care family is filled with skilled and compassionate people - we are incredibly proud of our staff. Wishing you and your loved ones good health.

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Review from Tom H (Grandson of Resident) published on 9 November 2020 Submitted via Postal Card
Overall Experience

We always felt very supported and Nana was happy when we visited. She was always well looked after.

Reply from Sym Jaj, Senior Marketing Executive at Queensway House

Thank you for leaving such a wonderful review. Stay safe.

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Review from Peter W (Son of Resident) published on 2 November 2020 Submitted via Postal Card
Overall Experience

They care! Good Communication. No issues.

Reply from Sym Jaj, Senior Marketing Executive at Queensway House

Thank you for your kind words. It's great to see that our values are being seen and appreciated by our valued residents and friends. Stay safe.

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Review from P M (Son of Resident) published on 15 October 2020 Submitted via Postal Card
Overall Experience

My Dad was happy here. Friendly staff.

Reply from Alison Foreman, Director of Sales and Marketing at Queensway House
Thank you for your review, it is very much appreciated.

Kind regards

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Review from C A (Resident / Service User) published on 15 October 2020 Submitted via Postal Card
Overall Experience

This place is well worth, I enjoy living here.

Reply from Sym Jaj, Senior Marketing Executive at Queensway House

Thank you for taking the time to leave us a review. It's wonderful to hear that you enjoy being a valued resident in our Gold Care family.

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Review from A L (Resident / Service User) published on 15 October 2020 Submitted via Postal Card
Overall Experience

I like to live here.

Reply from Alison Foreman, Director of Sales and Marketing at Queensway House

So glad to have your review, thank you for taking the time and trouble to complete your review card. Thank you, kind regards

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 December 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (16) & Events (2)

News
  • 17 Jul 2026

    There was plenty of excitement at Queensway House as a group of our residents enjoyed a wonderful day out to Southend-on-Sea, making the most of the beautiful weather and everything...

  • 16 Jul 2026

    Gold Care Homes’ Hemel Hempstead-based care home, Queensway House on Jupiter Drive, has marked a significant milestone as long-serving carer Susan Crouch was recognised for 20 years of dedicated service....

  • 13 Jul 2026

    Our residents and our team at Queensway House Care Home recently enjoyed a truly special and enriching day out with a visit to Watford F.C., where we took part in...

Upcoming Events
  • 06 Aug 2026Organiser: Queensway House
  • 14 Aug 2026Organiser: Queensway House

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: Gold Care Homes
  • 28 Feb 2020Recipient: Gold Care Homes
  • 03 Dec 2019Recipient: Gold Care Homes

Accreditations

There are no accreditations posted yet for Queensway House.

Meet the Team (1)

Charlotte Ford
Charlotte FordJob Title:Home ManagerJoined: 2018

Charlotte has been a part of the Gold Care family for a long time, working in some of our sister homes before taking a short break. She has returned to us recently as Home Manager at Queensway House and we're thrilled to have her back!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Queensway House to verify any information. View our terms and conditions. Queensway House has an Enhanced Service -more info.