
great care sets Queensway House apart. I cannot recommend highly enough.Brian C(Son of Resident/Service User)

The standard of care is fantastic, and the Manager, obviously genuinely cares.A K(Son of Resident/Service User)


great care sets Queensway House apart. I cannot recommend highly enough.Brian C(Son of Resident/Service User)

The standard of care is fantastic, and the Manager, obviously genuinely cares.A K(Son of Resident/Service User)


If you are looking for a home-like atmosphere where staff feel like family members, then look no further than Queensway House. They are known to deliver the very best care, welcoming atmosphere to all, and have the most understanding and kind staff providing exceptional care to their service users.
Queensway offers first-class care for residents. Located in Hemel Hempstead, Queensway is located near to major shopping centres and transport hubs.
The...
Care Provided by Queensway House
Primary Care Categories
- Older Person Care
- Dementia
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.
The price(s) shown are provided by the care home. Contact Queensway House for full pricing details and T&Cs.
Contact Queensway House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Gold Care Homes
- Private Owned
Person in charge
- Charlotte Ford(Home Manager)
Local Authority / Social Services
Admission Information
- Ages from 18 to 120
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1972
- Last Refurbishment: 1999
- Number of floors: 2
Room Information
- Single Rooms (78)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (52)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Anytime, except protected meal times. Meal times are: 08:00- 10:30 12:30-13:30 16:30-17:30 Can have meals with relative, notice preferable, but not essential.
Parking
- 30 free parking space available
Queensway House Reviews (106)
Queensway House has a Review Score of 9.4 (9.403) out of 10, based on 38 reviews in the last 2 years.
Over all time Queensway House has 106 reviews.
My mother has been a resident for approximately 4.5 years. She is always looked after and I have no complaints because every time I see her she looks well presented and happy. The only thing I would like is for her to have a Complan style drink in the afternoons. Thank you all very much.
Very caring staff - treat my father with the utmost consideration of his need. Management very approachable - always willing to work with us over any issues in settling my father into care. Extremely kind to my mother, who naturally needs support in coping with the change to her lifestyle.
Mum has only been here for two weeks and she has settled in very well. The staff are very friendly and helpful. Early days, as Mum is reclusive and takes time to trust! The food is fresh and Mum eats well. There is a good feeling about the building, such as ambience and peace!
Extremely pleased with the care, admin staff and management.
My wife has been in this care home for over 2.5 years and is happy with the care she has received. It gives me relief and satisfaction that she is being so well looked after, and I think the staff are very special people. Many thanks to them all.
Thank you so much for taking the time to provide feedback. We agree, all our wonderful team members are very special, and we're so glad to hear that your wife is enjoying her time at Queensway House.
With COVID restrictions in place, I have had very little contact inside of Queensway to form an opinion. The staff have always been very helpful when I have had telephone calls with them.
Thanks for your feedback, it's great to hear that you have found our team helpful.
My mum is being well looked after. The staff are very kind and helpful. They've made it easy for me to keep in contact with my mum with phone calls and window visits.
Thank you for leaving such a kind review. We are proud to know that you are happy in the manner in which our staff at Queensway House have cared for your mum. We are aware of the restrictions caused by the COVID-19 pandemic. However, we have always strived to ensure all residents can maintain consistent communication with their loved ones. Thank you, and stay safe.
My Aunt stayed at Queensway house for just under a week for respite care, whilst her husband was in the hospital. The staff there were amazing and very helpful and arranged a video call for my aunt with myself and my uncle which went down well as he was reassured she was being looked after very well. My aunt suffers from quite severe dementia, but she was treated with such dignity by the staff from the photos and videos I saw she was always smiling and looked really happy, the place itself looked spotless and really nice warm atmosphere. I want to single out the care home administrator and the person I dealt with admitting my Aunt, she couldn't have been more helpful and made the whole process very easy and smooth. My aunt received top-quality care whilst at Queensway much better than other homes I used before, so I would not hesitate to use Queensway in the future if I need to. My aunt looked immaculate with her hair always done really smart. Thank you so much.
Thank you for taking the time out to leave such a fantastic review. We are extremely proud to know that both you and your aunt were satisfied with the quality of care provided at Queensway House. Our hardworking staff members always strive to provide the best possible care, ensuring all residents...
Overall I have found the staff very thoughtful and caring and I would not hesitate in recommending Queensway to other people. The food is good and when possible the trips out were very good.
Thank you for taking the time to leave such a positive review. We are pleased that your partner enjoys the food, as all our homes go the extra mile to ensure our residents receive the right balance of nutrients while appealing to their varied taste buds. Also, We are glad to know that you're pleased with the quality of service our staff provides.
My dad was in care with Queensway House for about 2 years and during that time he would always say positive things about the care he received. I always found the staff to be professional and considerate in everything they do. I would have no hesitation in recommending Queensway House to anyone in need of full-time care. Thanks to everyone there.
Thank you for taking the time out to leave such a positive review. We are happy to know that your father was pleased with the quality of care he received while staying at Queensway House. We are proud of the quality of care we provide, and this is due to our exceptional staff members that work...
My brother received wonderful care while he was at Queensway House.
Thank you for your kind review. It's delightful to see your high rating for the home and that you were more than satisfied by the quality of care that your loved one received. Stay safe.
Obviously very difficult under the current circumstances of not seeing - able to come in, but am grateful for everything that you are doing in caring for mum and connecting through the window visits and phone calls. Thanks very much.
Thank you for taking the time to leave us such a wonderful review. We understand how difficult it is during this time, but we are incredibly grateful for your support and patience. The safety and wellbeing (both physical and mental) is of the upmost importance to us, hence why we continue to work...
Looking after Mum very well under the present times.
Thank you for your kind review. We greatly appreciate you taking the time to leave us feedback. Stay safe.
I have been impressed with the way that the home has dealt with my mother, particularly in view of the Covid19 virus. It is a very difficult time for all, but the staff have been very helpful and understanding in all matters.
Thank you for your kind review. It's lovely to hear that you feel so positive about the level of care we provide your mother. COVID-19 is an incredibly difficult time for so many people, but Gold Care Homes and all of our teams work incredibly hard to ensure the mental and physical wellbeing of each resident. Stay safe.
One thing the staff are wonderful.
Thank you for such a kind review. Our Gold Care family is filled with skilled and compassionate people - we are incredibly proud of our staff. Wishing you and your loved ones good health.
We always felt very supported and Nana was happy when we visited. She was always well looked after.
Thank you for leaving such a wonderful review. Stay safe.
They care! Good Communication. No issues.
Thank you for your kind words. It's great to see that our values are being seen and appreciated by our valued residents and friends. Stay safe.
My Dad was happy here. Friendly staff.
Kind regards
This place is well worth, I enjoy living here.
Thank you for taking the time to leave us a review. It's wonderful to hear that you enjoy being a valued resident in our Gold Care family.
I like to live here.
So glad to have your review, thank you for taking the time and trouble to complete your review card. Thank you, kind regards
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 December 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (16) & Events (2)
- 17 Jul 2026
There was plenty of excitement at Queensway House as a group of our residents enjoyed a wonderful day out to Southend-on-Sea, making the most of the beautiful weather and everything...
- 16 Jul 2026
Gold Care Homes’ Hemel Hempstead-based care home, Queensway House on Jupiter Drive, has marked a significant milestone as long-serving carer Susan Crouch was recognised for 20 years of dedicated service....
- 13 Jul 2026
Our residents and our team at Queensway House Care Home recently enjoyed a truly special and enriching day out with a visit to Watford F.C., where we took part in...
- 06 Aug 2026Organiser: Queensway House
- 14 Aug 2026Organiser: Queensway House
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Gold Care Homes
- 28 Feb 2020Recipient: Gold Care Homes
- 03 Dec 2019Recipient: Gold Care Homes
Accreditations
There are no accreditations posted yet for Queensway House.
Meet the Team (1)

Charlotte has been a part of the Gold Care family for a long time, working in some of our sister homes before taking a short break. She has returned to us recently as Home Manager at Queensway House and we're thrilled to have her back!
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