Queensway House

148 Jupiter Drive, Hemel Hempstead HP2 5NP
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9.2 90 Reviews
  • Queensway House, Hemel Hempstead
If you are looking for a home-like atmosphere where staff feel like family members, then look no further than Queensway House. They are known to deliver the very best care, welcoming atmosphere to all, and have the most understanding and kind staff providing exceptional care to their service users.

Queensway offers first-class care for residents. Located in Hemel Hempstead, Queensway is located near to major shopping centres and transport hubs.

The home also benefits from substantial grounds which are often used for outdoor activities. Each one of the residents enjoys unique, personalised care, built around them and designed to make their stay with us as enjoyable and fulfilling as possible. They specialise in a wide pallet of care needs, specifically challenging cases such as Dementia/ Alzheimer’s and disability.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Queensway, the staff. Care workers are the heart of the business. Queensway House has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

There are a vast selection of staff who are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages are on offer.

Residents also will also benefit from:

- Dementia Café
- Landscaped sensory garden
- Cinema room
- Themed Halls
- Ability to customise your room to your taste
- Private Dining
- Great selection of activities to enjoy
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1400
  • Self-Funded Residential Dementia Care: £1300 – £1400
  • Self-Funded Nursing Care: £1500 – £1500
  • Self-Funded Nursing Dementia Care: £1500 – £1500
  • RESPITE Self-Funded Residential Care: £1600 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1600
  • RESPITE Self-Funded Nursing Care: £1700 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1700 – £1700

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Queensway House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Charlotte Ford (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1972
  • Last Refurbishment: 1999
  • Number of floors: 2

Room Information

  • Single Rooms (78)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (52)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Anytime, except protected meal times. Meal times are:
    08:00- 10:30
    12:30-13:30
    16:30-17:30
    Can have meals with relative, notice preferable, but not essential.

Parking

  • 30 free parking space available

Queensway House Reviews (90)

9.2

Queensway House has a Review Score of 9.2 (9.223) out of 10, based on 30 reviews in the last 2 years.
Over all time Queensway House has 90 reviews.

Overall Experience
  • 52
  • 26
  • 5
  • 1
  • 6
Date Published
  • 90
  • 18
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  • 30
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Reviewer Connection to Queensway House
  • 27
  • 21
  • 6
  • 6
  • 6
  • 5
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 90, showing 61-80
Review from Peter W (Son of Resident) published on 2 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They care! Good Communication. No issues.
Reply from Sym Jaj, Senior Marketing Executive at Queensway House

Thank you for your kind words. It's great to see that our values are being seen and appreciated by our valued residents and friends. Stay safe.

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Review from P M (Son of Resident) published on 15 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Dad was happy here. Friendly staff.
Reply from Alison Foreman, Director of Sales and Marketing at Queensway House

Thank you for your review, it is very much appreciated.
Kind regards

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Review from C A (Resident) published on 15 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This place is well worth, I enjoy living here.
Reply from Sym Jaj, Senior Marketing Executive at Queensway House

Thank you for taking the time to leave us a review. It's wonderful to hear that you enjoy being a valued resident in our Gold Care family.

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Review from A L (Resident) published on 15 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like to live here.
Reply from Alison Foreman, Director of Sales and Marketing at Queensway House

So glad to have your review, thank you for taking the time and trouble to complete your review card. Thank you, kind regards

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Review from C L (Daughter-in-law of Resident) published on 13 January 2020 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Some members of staff are professional and dedicated, however, others are poorly trained to carry out their duties. The standard of care has improved following the raising of concerns about my mother-in-law's care, but it should not have been necessary to raise these concerns. We would like to thank
those members of staff who have gone out of their way to provide good care.
Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

We're very sorry that you had to raise concerns about our staff, but we're glad you did. Thank you for helping us to improve our service, it is much appreciated.

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Review from C G (Sister of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The review was carried out at the time and date arranged. All questions were answered very well. Our relative was obviously well known and has settled in well in the past 6 months. All the staff and carers are very kind and attentive.
Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

Thank you for your very kind valuable feedback, please stay in touch with any recommendations for improvement - Best regards.

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Review from Lynne A (Wife of Resident) published on 15 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband stayed for his first week respite. He has Alzheimer's and was quite upset but all the staff were brilliant with him and after a day there he was giving them a hug. Can't thank you all enough for your help and kindness. Hopefully, he will be able to come here again. Love and thanks from all
the family.
Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

Wonderful review, thank you for your kind words.

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Review from Derek W (Respite Resident) published on 7 March 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff here are really helpful and I was treated with every courtesy. The food is very good with a varied menu. I enjoyed my stay here.
Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

Thank you for your review.

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Review from Maureen R (Wife of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since giving a review a few weeks after my husband was admitted I have had time to view the home in action. I am hugely impressed with the warmth and care given by the staff and the real family atmosphere. Activities are now very much in evidence and generally there's a happiness about the place. I
know only too well that my husband's behaviour can be challenging, but it gives me great peace of mind to see him connect with his carers and respond to their patience and encouragement.
Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

Thank you for your kind review.

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Review from Sheila D (Wife of Resident) published on 2 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased my beloved husband is being looked after so well.
I am so pleased he came into Queensway House.
I can go home relaxed knowing he is safe and well cared for, that means the world to me, I cannot thank the staff enough, they are the best.
Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

All our staff at Queensway House thank you for such a heart warming review. We appreciate your feedback and we are truly flattered - Kind regards.

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Review from Gillian B (Daughter of Resident) published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad came here with much trepidation - all unnecessary of course. The care he has received is second to none, the staff are cheerful and willing to help with whatever we needed. The home itself is fresh, clean and the atmosphere is very homely. Dad has an excellent room with his own en-suite and although
he has dementia the staff all talk to him normally.
Reply from Dalbir Jangra, Head of Marketing and Communications at Queensway House

Hi Gillian,


We are so pleased your Dad is enjoying the Queensway experience.


Best wishes.

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Review from Karin W (Respite Resident) assisted by family/friend published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here for 3 weeks after 3 weeks in hospital as I cannot walk after fracturing my leg. I have found the staff here wonderful, helpful, kind, caring, go out of their way to assist in everything. It has restored my faith in care homes and how elderly people should be treated and cared for. The
staff are always smiling and very attentive to whatever each different individual needs are.
Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

Absolutely lovely review and we are glad you have enjoyed your stay. Thank you for your kind comments- Best regards.

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Review from Peter P (Son of Resident) published on 9 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always find a happy environment. All staff and carers are always helpful. My mother is happy and enjoying her stay. Is involved with activities and takes part in the trips outside the care home which although she cannot remember she looks forward to very much.
She doesn't always have her support tights
on for her swollen ankles which I am concerned about as her footwear is only her slippers.
Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

Thank you for your review, we really appreciate and value your feedback- Kind regards.

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Review from Patricia G (Wife of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the people in this care home are so caring, I can't fault this home and they look after the people excellently.
Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

Brilliant review, thank you for your kind words - we really appreciate it.

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Review from V N (Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found this care home kind, helpful, clean. Put me at ease. Explained everything to me and looked after my husband very well. Would not hesitate in using them for respite care again.
Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

Fantastic review, we really appreciate your feedback and your kind words - kind regards.

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Review from Linda H (Friend of Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I went to visit a friend who has Alzheimer's. I found her to be happy just wondering around doing her own thing. All the staff were excellent and I would recommend it.
Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

Lovely comment, we really appreciate your feedback! Kind regards.

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Review from Jane W (Daughter of Resident) published on 8 August 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I cannot praise the staff here enough, the carers, staff and management were fantastic.
Always happy to help and went out of their way to make my dads stay as comfortable and easy as possible.
Reply from Dalbir Jangra, Head of Marketing and Communications at Queensway House

Hi Jane,


Thanks for the great review.


Best.

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Review from Jeremy K (Son of Resident) published on 16 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum has been at Queensway House I have not seen her so well and that has been due to the staff and carers. It has been nearly 5 months and although it has not been easy she seems fitter and brighter than she was before Christmas. The staff have been marvellous and I am happier knowing that
mum is looked after - even though she still enjoys some independence!! Thank you, everyone.
Reply from Dalbir Jangra, Head of Marketing and Communications at Queensway House

Thank you for your kind words. Happy to hear your thoughts on any improvements you can recommend. Best.

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Review from Joyce S (Daughter of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mother and Step-Father entered Queensway in December 2017. The staff were very friendly, helpful and supportive. They have always treated my Mother and Step-Father with patience and respect. They have taken the time to get to know them as individuals not just residents. The staff are always calm
even though my Mother gets very angry and agitated. It has been a very difficult time for the whole family but the Management and staff have made us feel welcome every time we visit and we all feel reassured that our Parents are safe and well cared for. I have completed this on behalf of my Parents as neither of them is competent to do so.
Reply from Kendra Bray, Relationship Manager at Queensway House

Thank you for your kind words about our staff members and home, Joyce. Queensway is always looking to improve the home, so your feedback is very important to us.

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Review from K B (Son of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was warmly welcomed on her arrival - the staff are very friendly and helpful. In the 3 weeks she has been in Queensway, her demeanour has vastly improved and she is happy with her room, which is simple but comfortable. My concerns over her wellbeing are relieved by the staff who treat her
so well.
Reply from Kendra Bray, Relationship Manager at Queensway House

Thank you for your kind words. We are very pleased that Mums demeanour has vastly improved - our staff members are always here to make Mums stay a very happy one with her wellbeing fully taken care of.

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Current Review Score: 9.2 (9.223)

Overview of Review Score

The Review Score of 9.2 (9.223) out of 10 for Queensway House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.223 for Queensway House is calculated as follows: ( (223 Excellents x 5) + (59 Goods x 4) + (21 Satisfactorys x 3) + (14 Poors x 2) + (32 Very Poors x 1) ) ÷ 349 Ratings = 4.223
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Queensway House is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Dec 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Charlotte

Charlotte Ford

Job Title: Home Manager Joined: 2018

Charlotte has been a part of the Gold Care family for a long time, working in some of our sister homes before taking a short break. She has returned to us recently as Home Manager at Queensway House and we're thrilled to have her back!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Queensway House to verify any information. View our terms and conditions. Queensway House has an Enhanced Service - more info.