Queensway House

I would love to see the full investigation/formal response to all of the complaints as we have never seen a formal response in particular to the verbal abuse attack on myself from a staff member issue, I have had to go back into therapy because of this. I was doing so well with my own issuse & was out of therapy. One complaint was resolved by us spending an hour in the laundry room we have NEVER had what I would deem a formal response because while they do come back and acknowledge any subsequent points/discussions/concerns are ignored with no follow up. They are quick enough to follow up negative reviews. The staff do their best & we cannot fault their efforts but there aren't enough of them. Dementia residents are put into a loud room together and just left there with little stimulation, we then asked for her to be put in quiet room and found her on her own and had to give her 4 beakers of orange juice where she was so thirsty I raised a concern over this but it happened again.

Sandwiches at teatime need to be of normal size not just fingers as this has to last patients all night.

In the end we moved her somewhere that was like a 5-star hotel in comparison.

The home is very clean, looks homely and modern. Food looks impressive and relative appears to enjoy what is on offer. Bedroom is modern and clean, building is secure, there are activities going on throughout the week.

Very happy with all the stay.

I moved my Mum to Queensway House from another home, instantly the warmth was there as we walked through the door. She was greated by new & familiar staff & Mums face beamed!! The activities team have changed her life from boredom to happiness, the staff are patient, attentive & support the family's wishes. Mum is a downstairs resident & enjoys being part of the residents team ! There's always plenty of refreshments, fruit & snacks along side the three meals a day. Mum especially likes to be involved in the day trips out too. Wel done to All the staff at Queensway House keep up the outstanding work, you've got this!

There is always a good programme of activities on offer and day trips out.

The care home do their best to offer mum support, options, and care. Complex situations have been delft with well and staff will always deal with whatever is asked. Mum is encouraged to join in with activities and get involved but prefers to stay in her room, which is a shame as there are some ideal things she could get involved in. The care and support mum has been given to date has been good, and the staff are very friendly. Sometimes mums room does look like it could do with a better clean in area's that are not always visible, and it could do with a lick of paint. (this is building maintenance - not care ) Our main concerns of mum being safe and looked after are met, we do not worry. Food is varied and good, although mum chooses to eat a very bland diet, so variation is limited due to mums choices. The gardens are well kept and on the whole the care home seems well equipped, comfortable. Staff are warm and welcoming and when approached nothing is too much trouble. #HappyPlace

There is always a warm welcome. I feel that the staff there are now my friends and I love them all.

Not impressed. rooms are bland and not clean, one visit there was a rotten grape on the floor, this was still in the same place 10 days later. looks more like a hospital room than a home. my friend is left alone most of the day, where she cries and is becoming very depressed. meals look ok, but nothing to write home about. carers are floating around, but not actually caring. Things go missing and it takes weeks to find (if they're found at all) and residents just wander in and out of other residents rooms. don't know if I'd want any of my family members in there.

Hi my mother has been at Queensway for about 6 weeks now! We are very pleased with the nursing care and care and attention of all staff here! She is thoroughly looked after and we know she is on very good professional care! With her dementia we know it is very challenging sometimes and really appreciate their loving care she receives here at the home! Thank you so much.

Lovely carers. Very clean. Staff are amazing, lovely rooms. Staff care of patients is excellent. Management needs to be more visible and engaging. Reception staff and sisters are brilliant.

Queensway House is very clean Mum enjoys her food as well as the activities that are on

I think my brother is really happy he is treated really well he loves the food and he likes the staff he is keeper clean and tidy he really looks so much better he was very ill now he is so much better all he needs now is to get up and start walking he did like going to the dining room and talking to the other people

All staff very friendly and helpful. Always acknowledge residents by their first name. Food very good- nutritious and tasty. Rooms are good size and residents are allowed to put up personal photos on the walls- big windows- light and airy. Mum is lucky enough to have a bird feeder outside her window. Nice gardens for residents to sit in.

Friendly staff, well kept care home.

Fantastic, friendly staff, lovely clean home. I'd be happy to put my family members in here to be looked after by the wonderful and proud team. 10/10 would recommend. Thank you for your wonderful services.

A fantastic home which is very clean as you always see cleaners walking about. All the staff is extremely welcoming. Food is always cooked fresh. Carers are always dotted around and are always there to help with any questions

Everything we saw during our short visit assured us completely that this was the best place for her and this was confirmed when my mother-in-law called to say that she was happy and had moved in safely.

My friend came here straight from hospital to be assessed. She is now in residential care. She has been treated with care and respect. I am unable to visit more than once a week so I speak to staff and my friend regularly to check on how things are. Staff (carers, office, managers, nurses) are all knowledgable and keep me informed. My friend was settled well and now started to integrate with the residents and use the facilities i.e hairdresser. Thank you.