
great care sets Queensway House apart. I cannot recommend highly enough.Brian C(Son of Resident/Service User)

The standard of care is fantastic, and the Manager, obviously genuinely cares.A K(Son of Resident/Service User)


great care sets Queensway House apart. I cannot recommend highly enough.Brian C(Son of Resident/Service User)

The standard of care is fantastic, and the Manager, obviously genuinely cares.A K(Son of Resident/Service User)


If you are looking for a home-like atmosphere where staff feel like family members, then look no further than Queensway House. They are known to deliver the very best care, welcoming atmosphere to all, and have the most understanding and kind staff providing exceptional care to their service users.
Queensway offers first-class care for residents. Located in Hemel Hempstead, Queensway is located near to major shopping centres and transport hubs.
The...
Care Provided by Queensway House
Primary Care Categories
- Older Person Care
- Dementia
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.
The price(s) shown are provided by the care home. Contact Queensway House for full pricing details and T&Cs.
Contact Queensway House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Gold Care Homes
- Private Owned
Person in charge
- Charlotte Ford(Home Manager)
Local Authority / Social Services
Admission Information
- Ages from 18 to 120
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1972
- Last Refurbishment: 1999
- Number of floors: 2
Room Information
- Single Rooms (78)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (52)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Anytime, except protected meal times. Meal times are: 08:00- 10:30 12:30-13:30 16:30-17:30 Can have meals with relative, notice preferable, but not essential.
Parking
- 30 free parking space available
Queensway House Reviews (106)
Queensway House has a Review Score of 9.4 (9.403) out of 10, based on 38 reviews in the last 2 years.
Over all time Queensway House has 106 reviews.
The staff treat residents with dignity and kindness, taking into account their individual needs like and dislikes. Catering at meal times is first class with plenty of choices and is well presented. Assistance is given where necessary. Additional snacking stations are also provided. Numerous activities are organised and residents encouraged to participate.
Hi Colin,
Thank you for your kind words.
Feel free to contact me if you have any recommendations to improve our service offering.
Lack of care plans - dry skin needing regular cream applied not adhered to. When sitting out in a chair, no cushion behind her back, legs are meant to be elevated due to swelling. Calendar in her room it's never updated to the correct day and dates.
Dear Reviewer,
Thank you for your review. The majority of comments we receive for Queensway House are very positive, so I'm surprised by your experience. I have passed your concerns to the Care Home Manager who will investigate further.
Feel free to contact me directly if you have any concerns or any further suggestions to improve our service.
Thanks.
Dalbir.
I am completely satisfied with the care and attention my mother is receiving from the care home. Since the commencement of her stay she has thrived. With the help, care and assistance from all the staff she has improved from an, almost, bed ridden patient to a semi-active and alert member of the in-house community. I have found the staff to be helpful, friendly and willing to go the extra yard at all times. From the cleaning staff through to the carers and senior nursing staff to the management personnel, all have shown care and commitment in all my dealings with them. I would highly recommend this facility, primarily, due to its excellent staff.
Hi Gary,
Thank you for your kind words. Happy to hear your thoughts on any improvements you can recommend.
Thanks.
My mother has been cared for at Queensway House for the past three years. During that time she has been looked after with dignity and respect. The staff know her well and understand her needs. Any medical problems that arise are dealt with promptly and I am kept informed. Staff are professional, friendly and approachable. I am very happy with Mum’s care.
Dear Reviewer,
Thank you for your kind review. Happy to discuss any areas of improvement you feel are needed.
Thanks.
My lady has been at Queensway House for over two years and the care and attention she has received I second to none - I find everything in the home is to a high standard. The staff are very caring and the entertainment is brilliant.
The home has recently been revamped and this has been carried out to a high standard.
The staff are very attentive and respect the age of the residents, however, I do feel on many occasions there is a shortage of staff.
The staff are always caring. They do treat the residents with sensitivity. The staff always greet visitors well. The home is kept clean and the residents are presentable.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 December 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (16) & Events (2)
- 17 Jul 2026
There was plenty of excitement at Queensway House as a group of our residents enjoyed a wonderful day out to Southend-on-Sea, making the most of the beautiful weather and everything...
- 16 Jul 2026
Gold Care Homes’ Hemel Hempstead-based care home, Queensway House on Jupiter Drive, has marked a significant milestone as long-serving carer Susan Crouch was recognised for 20 years of dedicated service....
- 13 Jul 2026
Our residents and our team at Queensway House Care Home recently enjoyed a truly special and enriching day out with a visit to Watford F.C., where we took part in...
- 06 Aug 2026Organiser: Queensway House
- 14 Aug 2026Organiser: Queensway House
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Gold Care Homes
- 28 Feb 2020Recipient: Gold Care Homes
- 03 Dec 2019Recipient: Gold Care Homes
Accreditations
There are no accreditations posted yet for Queensway House.
Meet the Team (1)

Charlotte has been a part of the Gold Care family for a long time, working in some of our sister homes before taking a short break. She has returned to us recently as Home Manager at Queensway House and we're thrilled to have her back!
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Queensway House to verify any information. View our terms and conditions. Queensway House has an Enhanced Service -more info.