Queensway House

My friend has been in this care home for several months now. The staff work hard, are friendly and caring and they talk kindly to residents and show every interest in their well being. The nurses, carers and administration staff listen to any concerns family or friends may have and explain the situation or act if required. The environment is clean and tidy and the rooms well equipped and comfortable. There is stimulation for residents. The bottom line is 'would I be happy to be a resident here?'. My answer is that I would.

You don't want to know/hear about my experience in the previous place.

When Grandma moved from a different care home to Queensway house, her face lit up when she saw new and some familiar faces. The staff included her in all the activities and meals whilst transferring all paperwork over. Grandma is safer here and enjoys everything that is going on a lot more.

Talking specifically about a certain member of staff in particular, she is always friendly, includes all residents (capable), and has lots of varied activities for the residents to participate in. She is patient, kind, and always thinking of new ideas for the residents!

Avoid at all costs. Home is like a prison, bells ringing not answered, even emergency bells, people wearing other residents' clothes, and people left in bed all day. From what I saw no showers were being given. Care staff walking around on their phones. Needs major improvement. Also, the food was dreadful.

Actively seeking to move him as soon as possible.

As per normal my visit was greeted by a friendly member of staff. New entry procedures were explained fully, so I wasn't left in any bewilderment. Certain codes are set in place to prevent unauthorized entry, and of course when leaving, the same applies. Not once have I felt concerned when receiving answers to any questions put forward. My mother is relatively happy here at Queensway House. She can be quite "picky" but staff here have been professionally trained to deal with these idiosyncratic traits. I must add that any concerns staff have are reported to my mother's health professional, and, me.

The staff were so friendly, hardworking and very helpful and everywhere was so clean. She enjoyed the food too. Overall a very enjoyable experience for her.

Mum was very happy at the home and enjoyed the food very much! The staff are lovely and there was a lovely atmosphere there and a lovely garden. My friend and I played bingo with her with the other residents and she enjoyed it! She was very grateful for everything that everyone did for her and thought everyone was sad to see her go home!

Having been in hospital for several weeks, my mum went into Queensway House for some respite care. Her stay at the home was very beneficial, as although she was medically fit on leaving hospital, she needed some time before she was safely able to return to her home. Queensway House provided the perfect setting to complete her rehabilitation. Mum's stay lasted two weeks, and during that time my family and I could see how she improved. I was grateful too for the peace of mind knowing that Mum was being well looked after.

In my experience any issues I raise are dealt with promptly and nothing is ever an issue.

The home manager has transformed this home. My mother has had fantastic care and could not be happier. On my mum and dad’s wedding anniversary, the manager and the team at Queensway House Care Home arranged a special event for them and really made their day special. The personal attention to detail side that has been demonstrated along with great care sets Queensway House apart. I cannot recommend highly enough.

Nice surroundings.

Overall the care was very good. We went regularly to make sure things were running smoothly. The carers were very friendly. Help with the office staff was good. Also very good in making sure medication was given. Overall the stay was satisfactory.

We moved my father because there were lots of staff leaving his last care home and we weren’t happy with the care at his last home. The care for Dad is night and day. We couldn’t be happier. Everyone is so welcoming, kind and caring. With a man with dementia we didn’t make this move lightly. It was a hard, but definitely the best move. I will be recommending the home to anyone who will listen.

We moved Dad into Queensway after a hospital stay, after he had spent nearly 3 years in another home. Without having had anything to compare to the previous home, we had just assumed it would be more of the same, but we knew they had more nursing abilities at Queensway which is what attracted us to it. We couldn’t have been more wrong, it’s hard to quantify but the atmosphere at Queensway is completely different - it is bright and energetic and just much, much more friendly. The standard of care is fantastic, and the Manager, obviously genuinely cares. It’s a very hard time for any family seeing a relative slowly decline with dementia, but we feel that the staff at Queensway are there with us.

I would like to thank the staff for everything that they have done for her.

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My mother-in-law was taken care of very well. The staff are the best thing about Queensway House, but the food always smelt amazing too.

Visit today. None of the residents was given any attention by the staff - either left to sit in chairs or wander around. One of the staff commented as we came in - around 3pm- that my Aunt's bedroom hadn't been done yet. We sat in the dining room for 20/30 mins then went to put some flowers in her room. Despite a care worker being in her room sorting it out as we walked in it was still unkempt. I looked in her ensuite toilet and faeces had been walked in and over the floor. I can only imagine what the bedroom had been like before they did their quick tidy-up. I went to find a manager. It took a while to find anyone at all. In the end, I went to the staff locked in the kitchen who told me where to look for the person in charge. When I found her, on a break, and told her there were faeces on the toilet floor she did not look surprised and did not respond with any sense of urgency. I said no one was interacting with the residents she said she did tell people to. This is not care.