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Queensway House

148 Jupiter Drive, Hemel Hempstead, Hertfordshire HP2 5NP
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great care sets Queensway House apart. I cannot recommend highly enough.Brian C(Son of Resident/Service User)
Queensway House, Hemel Hempstead
The standard of care is fantastic, and the Manager, obviously genuinely cares.A K(Son of Resident/Service User)
Queensway House, Hemel Hempstead
Queensway House, Hemel Hempstead

If you are looking for a home-like atmosphere where staff feel like family members, then look no further than Queensway House. They are known to deliver the very best care, welcoming atmosphere to all, and have the most understanding and kind staff providing exceptional care to their service users.

Queensway offers first-class care for residents. Located in Hemel Hempstead, Queensway is located near to major shopping centres and transport hubs.

The...  

Care Provided by Queensway House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,600 - £1,600£1,800 - £1,800
Residential Dementia Care£1,600 - £1,600£1,800 - £1,800
Nursing Care£1,650 - £1,650£1,850 - £1,850
Nursing Dementia Care£1,650 - £1,650£1,850 - £1,850

Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.

Contact Queensway House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Charlotte Ford(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1972
  • Last Refurbishment: 1999
  • Number of floors: 2

Room Information

  • Single Rooms (78)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (52)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • Anytime, except protected meal times. Meal times are: 08:00- 10:30 12:30-13:30 16:30-17:30 Can have meals with relative, notice preferable, but not essential.

Parking

  • 30 free parking space available

Queensway House Reviews (106)

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9.4

Queensway House has a Review Score of 9.4 (9.403) out of 10, based on 38 reviews in the last 2 years. Over all time Queensway House has 106 reviews.

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Showing 106 reviews matching selected criteria
Review from Maureen H (Sister of Resident) published on 18 January 2024 Submitted via Website
Overall Experience

Avoid at all costs. Home is like a prison, bells ringing not answered, even emergency bells, people wearing other residents' clothes, and people left in bed all day. From what I saw no showers were being given. Care staff walking around on their phones. Needs major improvement. Also, the food was dreadful.

Reply from Tracy, Home Manager at Queensway House

I am very saddened to read your comments, which are inconsistent with our CQC rating of good or the feedback we regularly receive from other residents and their families. Please can you contact me directly so that we can discuss in more depth? Regards

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Review from S W (Daughter of Resident) published on 6 November 2023 Submitted via Website
Overall Experience
My father moved in end of July. On our 3rd safeguarding already.
Too many incidents to list down to lack of due diligence and a lack of care and attention to detail.
No accountability and a lack of transparency from staff.

Actively seeking to move him as soon as possible.

Reply from Chante Woodley, Marketing Coordinator at Queensway House

Thank you for taking the time to give us your feedback. We are very sorry to hear that your father had a negative experience, whilst staying at Queensway House. We continuously strive to provide outstanding care and ensure that all our residents live in a safe and secure environment. We have...  

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Review from Stephen P (Son of Resident) published on 4 October 2023 Submitted via Website
Overall Experience

As per normal my visit was greeted by a friendly member of staff. New entry procedures were explained fully, so I wasn't left in any bewilderment. Certain codes are set in place to prevent unauthorized entry, and of course when leaving, the same applies. Not once have I felt concerned when receiving answers to any questions put forward. My mother is relatively happy here at Queensway House. She can be quite "picky" but staff here have been professionally trained to deal with these idiosyncratic traits. I must add that any concerns staff have are reported to my mother's health professional, and, me.

Reply from Chante Woodley, Marketing Coordinator at Queensway House

Thank you for sharing your thoughts! It's reassuring to hear about your positive experience with the entry procedures and the professionalism of the staff at Queensway House. At Queensway House care home we are committed to continuously improving all aspects of our care service. Thank you again for your valuable input. Kind regards

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Review from Jude H (Daughter of Resident) published on 28 September 2023 Submitted via Website
Overall Experience
My mother was very happy with the care that she received after she came out of hospital and before she went back to her home.

The staff were so friendly, hardworking and very helpful and everywhere was so clean. She enjoyed the food too. Overall a very enjoyable experience for her.

Reply from Chante Woodley, Marketing Coordinator at Queensway House

Thank you for sharing this feedback. We're delighted to hear that your mother had such a positive experience with the care she received after leaving the hospital. It's wonderful to know that she had a pleasant and comfortable stay. At Queensway House, we strive to provide exceptional care service to all our residents. Kind Regards

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Review from Angie B (Daughter of Resident) published on 22 September 2023 Submitted via Website
Overall Experience

Mum was very happy at the home and enjoyed the food very much! The staff are lovely and there was a lovely atmosphere there and a lovely garden. My friend and I played bingo with her with the other residents and she enjoyed it! She was very grateful for everything that everyone did for her and thought everyone was sad to see her go home!

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Review from Jonathan F (Son of Resident) published on 21 September 2023 Submitted via Website
Overall Experience

Having been in hospital for several weeks, my mum went into Queensway House for some respite care. Her stay at the home was very beneficial, as although she was medically fit on leaving hospital, she needed some time before she was safely able to return to her home. Queensway House provided the perfect setting to complete her rehabilitation. Mum's stay lasted two weeks, and during that time my family and I could see how she improved. I was grateful too for the peace of mind knowing that Mum was being well looked after.

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Review from Gary C (Son of Resident) published on 12 June 2023 Submitted via Website
Overall Experience
Since my mothers passing, the staff have been very empathetic towards my father who has adapted much better than I could have hoped for and this is down to the whole team.
Following a recent management change it has become obvious to me that improvements in all aspects of the home have been put in place which have had a very positive response from my father and I would expect this to continue.

In my experience any issues I raise are dealt with promptly and nothing is ever an issue.

Reply from Priyanka Gadhe, Marketing Administrator at Queensway House

Thank you for sharing your feedback. We are sorry for your loss and extend our deepest condolences. We appreciate your kind words are glad to hear that your father has adapted well. At Queensway House care home we are committed to continuously improving all aspects of our care service. Thank you for your valuable input.

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Review from Brian C (Son of Resident) published on 9 June 2023 Submitted via Website
Overall Experience

The home manager has transformed this home. My mother has had fantastic care and could not be happier. On my mum and dad’s wedding anniversary, the manager and the team at Queensway House Care Home arranged a special event for them and really made their day special. The personal attention to detail side that has been demonstrated along with great care sets Queensway House apart. I cannot recommend highly enough.

Reply from Priyanka Gadhe, Marketing Administrator at Queensway House

Thank you for sharing your positive experience. We greatly appreciate your kind words about the Queensway House Care Home. We are delighted to hear that your mother has received fantastic care. Your recommendation means a lot to us. Kind regards.

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Review from M M (Daughter of Resident) published on 7 June 2023 Submitted via Postal Card
Overall Experience
Very friendly staff.
Caring and engaging staff.
Activities coordinators x2.
Good communication with families.

Nice surroundings.

Reply from Priyanka Gadhe, Marketing Administrator at Queensway House
Thank you for taking out the time to leave us a review. We are glad to hear that you’re satisfied with the quality-of-care at Queensway House.

We strive to provide exceptional care service to all our residents. Kind regards.

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Review from Christine S (Stepdaughter of Resident) published on 2 June 2023 Submitted via Website
Overall Experience

Overall the care was very good. We went regularly to make sure things were running smoothly. The carers were very friendly. Help with the office staff was good. Also very good in making sure medication was given. Overall the stay was satisfactory.

Reply from Priyanka Gadhe, Marketing Administrator at Queensway House
Thank you very much for your kind review about Queensway care home.

We appreciate your input and will continue striving to provide the best care for all our residents. Kind Regards.

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Review from Liz M (Daughter of Resident) published on 25 May 2023 Submitted via Website
Overall Experience

We moved my father because there were lots of staff leaving his last care home and we weren’t happy with the care at his last home. The care for Dad is night and day. We couldn’t be happier. Everyone is so welcoming, kind and caring. With a man with dementia we didn’t make this move lightly. It was a hard, but definitely the best move. I will be recommending the home to anyone who will listen.

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Review from A K (Son of Resident) published on 25 May 2023 Submitted via Website
Overall Experience

We moved Dad into Queensway after a hospital stay, after he had spent nearly 3 years in another home. Without having had anything to compare to the previous home, we had just assumed it would be more of the same, but we knew they had more nursing abilities at Queensway which is what attracted us to it. We couldn’t have been more wrong, it’s hard to quantify but the atmosphere at Queensway is completely different - it is bright and energetic and just much, much more friendly. The standard of care is fantastic, and the Manager, obviously genuinely cares. It’s a very hard time for any family seeing a relative slowly decline with dementia, but we feel that the staff at Queensway are there with us.

Reply from Chante Woodley, Marketing Coordinator at Queensway House

All our staff at Queensway House thank you for such a heart-warming review! It is a pleasure to hear that you enjoy being a valued resident in our Gold Care family. Our teams work incredibly hard to ensure the mental and physical well-being of each resident. Kind regards.

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Review from S M (Next of Kin) published on 18 May 2023 Submitted via Website
Overall Experience
A family member moved to Queensway House from a stay in hospital, she has been warmly welcomed by all the staff and I cannot fault the care and compassion she has been given.
The staff work incredibly hard and I know that she is improving by the day.

I would like to thank the staff for everything that they have done for her.

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Review from W K (Wife of Resident) published on 16 May 2023 Submitted via Website
Overall Experience
Wonderful, welcoming atmosphere, extremely caring, professional staff in all areas. I instantly felt safe and confident leaving my beloved husband here, after moving him from another home.
The staff are very caring and friendly, always on hand and work hard to try to make the resident settle in with as little upset as possible. The rooms are bright and well furnished, the food is attractive and my husband always looks well cared for and settled.
Each member of staff appears to go the extra mile to make us feel welcome as visitors and the manager and her senior staff are always around to support the family as well as the resident.
A very, very encouraging start to our stay in Queensway House. Thank you all.

.

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Review from S F (Daughter-in-law of Resident) published on 25 April 2023 Submitted via Postal Card
Overall Experience

My mother-in-law was taken care of very well. The staff are the best thing about Queensway House, but the food always smelt amazing too.

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Review from Katherine R (Niece of Resident) published on 13 March 2023 Submitted via Website
Overall Experience

Visit today. None of the residents was given any attention by the staff - either left to sit in chairs or wander around. One of the staff commented as we came in - around 3pm- that my Aunt's bedroom hadn't been done yet. We sat in the dining room for 20/30 mins then went to put some flowers in her room. Despite a care worker being in her room sorting it out as we walked in it was still unkempt. I looked in her ensuite toilet and faeces had been walked in and over the floor. I can only imagine what the bedroom had been like before they did their quick tidy-up. I went to find a manager. It took a while to find anyone at all. In the end, I went to the staff locked in the kitchen who told me where to look for the person in charge. When I found her, on a break, and told her there were faeces on the toilet floor she did not look surprised and did not respond with any sense of urgency. I said no one was interacting with the residents she said she did tell people to. This is not care.

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Review from G T (Son of Resident) published on 12 January 2023 Submitted via Postal Card
Overall Experience

My mother came to Queensway House for rehab after a 7 week's stay at the hospital. She was initially very negative that she was being sent out of the area and not where she wanted to be. However, the staff were excellent with her and made her feel less anxious and supported and treated her with kindness and compassion. She always said the staff were very kind and spent time with her to make her feel more at home. The admin staff, housekeeper and nurses kept us informed of her progress, overall we had a very positive experience.

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Review from Steve M (Son of Resident) published on 25 October 2022 Submitted via Website
Overall Experience
I am left with no option but to give a review of the lack of concern about this care home.
I have again spoken today to an office staff member who has told me that the missing quilted blanket has been "mislaid" and refused to accept the notion that it might have been stolen. This blanket was quilted by mother-in-law and gifted as a dying wish to my wife, but has somehow "disappeared". The cost is of no matter, the point is that my wife is now lacking her mother's dying wish.

Please allow your family to be cared for by this facility at your own cost.

Reply from Bernadette Cromwell, Head of Marketing at Queensway House

Thank you for submitting your review for Queensway House. Once again, we wish to express our sincere condolences for your loss. We are always sorry to learn that the experience of any resident or family member was not of the standard that we would expect in our services and apologise on behalf of...  

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Review from C C (Sister-in-law of Resident) published on 30 September 2022 Submitted via Postal Card
Overall Experience

I have had a very positive experience with both the business manager and the admin staff. Both ladies have been extremely kind, friendly and helpful, both before my brother-in-law's admission to the care home and ever since. They have both been patient and supportive at all times, especially, initially when there were many delays and complications regarding my brother-in-law's transfer to Queensway House.

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Review from L W (Daughter of Resident) published on 22 August 2022 Submitted via Postal Card
Overall Experience

My Mum has been at Queensway House for six and a half years and is still smiling!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 December 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (16) & Events (2)

News
  • 17 Jul 2026

    There was plenty of excitement at Queensway House as a group of our residents enjoyed a wonderful day out to Southend-on-Sea, making the most of the beautiful weather and everything...

  • 16 Jul 2026

    Gold Care Homes’ Hemel Hempstead-based care home, Queensway House on Jupiter Drive, has marked a significant milestone as long-serving carer Susan Crouch was recognised for 20 years of dedicated service....

  • 13 Jul 2026

    Our residents and our team at Queensway House Care Home recently enjoyed a truly special and enriching day out with a visit to Watford F.C., where we took part in...

Upcoming Events
  • 06 Aug 2026Organiser: Queensway House
  • 14 Aug 2026Organiser: Queensway House

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: Gold Care Homes
  • 28 Feb 2020Recipient: Gold Care Homes
  • 03 Dec 2019Recipient: Gold Care Homes

Accreditations

There are no accreditations posted yet for Queensway House.

Meet the Team (1)

Charlotte Ford
Charlotte FordJob Title:Home ManagerJoined: 2018

Charlotte has been a part of the Gold Care family for a long time, working in some of our sister homes before taking a short break. She has returned to us recently as Home Manager at Queensway House and we're thrilled to have her back!

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