St Matthews Care Home

Chequer Lane, Redbourn, St Albans AL3 7QG
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9.8 86 Reviews
  • St Matthews Care Home, St Albans
St Matthews is situated close to the common in the small rural village of Redbourn in Hertfordshire. Formerly part of the site where the Brook Bond tea factory was situated, St Matthews is a purpose built care home that has been tastefully furnished and equipped as one of B&M Care's superior homes.

Accommodation is provided in single en suite rooms, the majority of which also have shower facilities. All rooms may be personalised.

St Matthews offers a choice of lounges and dining areas well planned over two floors. The extensive sunny gardens and courtyards at St Matthews offer a safe environment, with easy access pathways a log cabin and greenhouse for outdoor activities.

St Matthews offers long term residential care and short stay respite breaks for older people. The home specialises in the care of older people with dementia related needs and benefits from a safe and secure dementia environment.

The home's Activities Organiser arranges a varied social calendar of meaningful, appropriate activities and entertainment, including trips to places of interest.
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Care Provided by St Matthews Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 79 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1750

These prices are only a guideline, please contact St Matthews Care Home to find out the exact price for your requirements.

Contact St Matthews Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact St Matthews Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Jessica Callum (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (79)
  • Single Rooms with Ensuite Wet Room (79)

St Matthews Care Home Reviews (86)

9.8

St Matthews Care Home has a Review Score of 9.8 (9.831) out of 10, based on 21 reviews in the last 2 years.
Over all time St Matthews Care Home has 86 reviews.

Overall Experience
  • 66
  • 18
  • 2
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Date Published
  • 86
  • 3
  • 9
  • 21
  • 65
Reviewer Connection to St Matthews Care Home
  • 42
  • 14
  • 11
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 86, showing 81-86
Review from B E A (Wife of Resident) published on 20 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is being cared for in the care home, being well looked after by all the staff attending him.
They are all very caring, friendly and helpful.
A very comfortable, clean room. The food is good with plenty of choices.
He is very happy and content with all in the home.
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Review from Nicky L (Daughter of Resident) published on 1 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in this Care home for a month and I am constantly impressed by it. The staff are all friendly and cheerful and never seem to mind being disturbed with queries or requests for help. They deal efficiently with requests and admin. The phone is answered promptly and they call back when
they say they will.
The home always smells pleasant and is clean. I feel they go the extra mile, taking my mother out to a meeting in the local village when we were away, making tea and biscuits for us when we visited, advancing the time of her hair appt when we were taking her for lunch.
My mother did not particularly agree that she needed to leave her home and was initially very confused but they coped with this very well. She is now extremely happy and positive about the food, the staff and the rooms. She says they treat her with respect, not like a child.
As a GP I have visited many care homes and this one is outstanding.
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Review from S G (Relative of Resident) published on 25 October 2016 Submitted via Website • Report
Overall Experience 3.0 out of 5
My experience of St Matthews is generally good; the staff are calm, friendly and responsive. My relative enjoys the food but wishes after supper she could return to her room as she finds the behaviour of others distressing. The lounges are pleasant and light but her room is drab and needs fresh colourful
curtains. I have concerns about dignity, safety and security. One afternoon I found my relative only half dressed in her chair. There was no one on the corridor or in the lounge. A nurse came out of a room and said there had been a fall so she was very busy. While she dressed my relative, others came out of their rooms also half dressed. The manager dealt promptly with the situation but it shouldn't have happened. On leaving I saw a Dementia Experience truck so guessed the staff were there, leaving just one on duty. Personal items go missing and my relative's room has been invaded by another resident at night. The atmosphere is cheerful but can be rather noisy. The garden is lovely.
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Review from R H (Daughter of Resident) published on 20 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been at St Matthews for nearly 2 years. The home is well situated and benefits from being built on a slope, thus providing a pleasant garden area for each unit. The home is clean and well kept. The staff are exceptionally kind and caring, mum is treated like their own family - the food
is usually excellent.


Mum is on the Willows Unit which has been difficult for both of us, as she finds it hard to cope with the behaviours of some of the other residents. She loves to chat and has a good memory for carers names. It would be nice if the activities could include one to one chats now and again.

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Review from Helen B (Daughter of Resident) published on 15 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has recently moved into St Matthews. We have been extremely impressed by the care, consideration and efficiency surrounding the planning of her move and the actual move. My mother relaxed and settled in almost immediately and has been very happy in her new home. We have also been impressed
by the care and consideration shown to us (her family and friends) and the support we received in managing and adapting to her move.
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Review from Trevor T (Son of Resident) published on 31 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at St Mathews who care for my mother could not be kinder, more helpful or more caring. The environment is calm and lovely and the lounge area is a lovely hub where the residents can interact or just sit as they prefer. Mealtimes are a highlight and always looked forward to. The individual
rooms are very comfortable and all equipped with en-suite facilities. Meals can be taken in the resident's room if required. Everything is kept clean and tidy. The staff seem genuinely fond of the residents and provide the highest quality of life and dignity to those in their care during in their later years.
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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for St Matthews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.831 for St Matthews Care Home is calculated as follows: ( (216 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 249 Ratings = 4.831
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Matthews Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

8 Bed Vacancies

Posted: 11 Nov 2025

Private Residential and Dementia Care

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Awards / Recognitions (3)

Meet the Team (1)

Jessica

Jessica Callum

Job Title: Home Manager Joined: 2021

Jessica started her career within the care sector as a Care Assistant within a similar care provider to B&M Care. Having developed a genuine passion for delivering highly personalised care for individuals that have more complex care needs, she moved into a position with a provider that specialised in supporting younger people living with learning disabilities. After recognising that she wanted to go back to caring for older people, her career at B&M Care began in 2016 when she has appointed the role of Assistant Manager at Clare Lodge, and then to Home Manager of Clare Lodge in 2017. In 2021 Jessica then took on the role of Home Manager at St Matthew's.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Matthews Care Home to verify any information. View our terms and conditions. St Matthews Care Home has an Enhanced Service - more info.