What types of Care is St Matthews Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at St Matthews Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Matthews Care Home to the centre of St Albans?

3.8 mile(s) as the crow flies, distance by road may be significantly further.

St Matthews Care Home, Chequer Lane, Redbourn, St Albans, Hertfordshire AL3 7QG

Review from Suzanne C (Daughter of Resident) published on 15 July 2025 Submitted via Website • Report

Overall Experience

I am always impressed when I visit my mum by how well she is looked after and how content she is. Staff are friendly and speak to all residents with kindness and respect. It is a comfort to me and my siblings that my mum is so well cared for.

Reply from Jessica Callum, Home Manager at St Matthews Care Home

Thank you so much for your kind feedback, this will be shared with all the team.

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Review from J A (Daughter of Resident) published on 12 May 2025 Submitted via Postal Card • Report

Overall Experience

Dad was a resident in Saint Matthews for a few months until his passing. In this time the staff were nothing less than amazing, such obvious care and support, especially as dad was not the easiest person to care for. The home is light and airy and very clean. It has a sense of home. Our main points

of contact were a member of the admin team, a senior nurse and Dad's named nurse. All three have a special place in my heart for the care and compassion they showed every day. And that extended to the family, not just Dad. Thank you to all the staff at Saint Matthews, your kindness and care will never be forgotten.

Reply from Jessica Callum, Home Manager at St Matthews Care Home

Thank you for such lovely feedback, this will be shared with all the staff.

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Review from David B (Son of Resident) published on 16 April 2025 Submitted via Website • Report

Overall Experience

We tried my 89 year old mum out on a four week respite contract to see if she would potentially fit into the home on a permanent basis and this week she has just signed her permanent contract! The staff on Meadows have been tremendous, so caring and kind (especially when there was a sickness bug going

around) and she has settled in really well thanks to all the team at St Matthews. In her words - 'I'm so happy and loving it!' Activities team keep her busy and its been so reassuring for all the family knowing she is in a safe and happy place. A huge thank you to all the team at St Matthews!

Reply from Jessica Callum, Home Manager at St Matthews Care Home

Thank you for such a lovely review. This will be shared with all at St Matthew's.

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Review from Jenny J (Daughter of Resident) published on 31 March 2025 Submitted via Website • Report

Overall Experience

My Dad was a resident at St Matthews for 4 months overall and the staff were absolutely wonderful with him during his stay. He wasn't the easiest person to deal with and I imagine that he tested the patience of everyone on a regular basis but he was always treated with dignity and respect. I will be

forever grateful that St Matthews made his last days comfortable and safe, the home is warm, clean and bright and full of interaction if so desired otherwise residents can just be left quietly to do their own thing. I do so wish that we could name individual staff as there were 3 particularly wonderful ladies there who will be forever in our hearts - thank you xxxxx

Reply from Jessica Callum, Home Manager at St Matthews Care Home

Thank you so much for your kind words! Dad will be missed by all. This feedback will be shared with all staff.

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Review from L L (Friend of Resident) published on 27 March 2025 Submitted via Postal Card • Report

Overall Experience

My friend has been a resident at Matthews since September last year. She did struggle initially with the transition. The staff have been paramat to her settling in and feeling alot happier with the move. Not only that, it has also been a trying time for family and friends of which all staff at St Matthew's

have been so supportive, kind and friendly which has helped enormously.

Reply from Jessica Callum, Home Manager at St Matthews Care Home

Thank you so much for your kind review, this will be shared with all the staff at St Matthew's.

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Review from Christina L (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report

Overall Experience

My father moved to St Matthew's Care Home in Redbourn in January 2024. He had Alzheimer's and had tried to look after himself at home but was not coping very well. It was a big decision for us all and we had a good look around all the care homes in the area. St Matthew's was by far the best. During

his year living there, his health improved - both physical and mental. He had the choice of being in company in the communal areas or when he wanted peace and quiet, he could sit in his lovely bedroom.
The carers, headed by one member of staff in particular, were all so kind and patient. They were also incredibly supportive to us all which meant a lot.
The residents had a super entertainment team who took them out on trips, had musical afternoons and family events in the grounds.
Sadly, my dad passed away after Christmas at the age of 95. But I know he had a fantastic year at St Matthew's.
Thank you to everyone. You helped us all.

Reply from Jessica Callum, Home Manager at St Matthews Care Home

Thank you so much for a lovely review. From all at St Matthews.

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Review from L P (Friend of Resident) published on 7 January 2025 Submitted via Postal Card • Report

Overall Experience

The resident who was a close friend had been at St Matthews Care Home for about 2 and half years. During that time she had been happy and as comfortable as she could be. She has vascular dementia and fairly severe mobility problems. However, her health declined not unexpectedly and during her last few

weeks, she was able to remain at the home. The care she was offered was excellent and she remained peaceful and comfortable until about four days before she died. I was able to visit as often as I liked and felt supported and cared for in turn. Community nurses were also involved in her care as well as a nurse from a local hospice. Many thanks to the care home for helping to make her last few weeks and years as positive and gentle as possible.

Reply from Jessica Callum, Home Manager at St Matthews Care Home

Thank you for your kind review from all at St Matthews.

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Review from Jane C (Daughter of Resident) published on 17 October 2024 Submitted via Website • Report

Overall Experience

My father has been in the care of St Matthew's for the past four and a half years.
His care has been exemplary, from the friendly greeting from the reception staff to the caring staff in Willows.
Dad was very happy in the home and always greeted us with a smile. He was well cared for and was always

clean and well groomed as was his bedroom and his spotless bathroom.
A very big thank you to the whole team that looked after our father. I know he enjoyed his stay.

Reply from Jessica Callum, Home Manager at St Matthews Care Home

It was a pleasure to be able to care for your Dad, from all at St Matthew's.

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Review from Margaret S (Sister-in-law of Resident) published on 11 October 2024 Submitted via Website • Report

Overall Experience

Mr Brother-in-law was a resident and was cared for in the Willows Unit because he had dementia and other associated health issues. The level of care was exemplary and I was confident that his needs were met by a wonderful team who got to know and love him. He felt safe and secure in his well-appointed

room and although he chose not to use all of them, the activities and facilities were excellent, with a weekly programme of events (communicated to me by email), the residents kitchen where I regularly made us refreshments when I visited, and the beautiful gardens. My brother-in-law's room had direct access to a lovely patio. The staff, including those on reception, took time to get to know me as well share my brother-in-law's news and their concerns. I felt very much part of the picture.

Reply from Jessica Callum, Home Manager at St Matthews Care Home

Thank you so much for your kind review

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Review from K M (Granddaughter of Resident) published on 10 September 2024 Submitted via Website • Report

Overall Experience

My Nana has been at St Matthews for some time now, following a couple of initial visits for respite care. I will never forget the member of staff saying to her on her first arrival 'Welcome home Mrs---'. From that point, I knew this was a nice place! The home itself is well-kept, clean, and improvements

are being made all the time. The staff though are what makes it for me. The team working on reception are so welcoming and takes an interest in me and my family - my children love to spend time with them! The key workers for the residents really do care - even if it's a bit of tough love! They're not just doing a job, they go further. The activities team go above and beyond in my opinion to give the residents a wide range of in-house and external activities and experiences to enhance their lives. I hope that when my time comes for care, I find somewhere as lovely and welcoming as St Matthews.

Reply from Jessica Callum, Home Manager at St Matthews Care Home

Thank You so much for your lovely review, from all at St Matthews

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Review from R T (Son of Resident) published on 19 July 2024 Submitted via Postal Card • Report

Overall Experience

Mum has been in St Matthews for nearly three years now, her care has been excellent and she is happy in the home. The staff are great and there is plenty to occupy her during the day. I give St Matthews 10 out of 10.

Reply from Jessica Callum, Home Manager at St Matthews Care Home

Thank you for such a lovely review, from all at St Matthews.

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Review from Susie O (Daughter of Resident) published on 19 June 2024 Submitted via Website • Report

Overall Experience

From the moment Mum arrived at St Matthews, their palliative care was exemplary. She was treated with dignity and warmth by all those who looked after her. Nothing was too much trouble, the family were able to spend as much time with her as needed and the care for us, during a very difficult time, was

also exemplary.

Reply from Jessica Callum, Home Manager at St Matthews Care Home

Thank you for a lovely review, from all at St Matthews.

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Review from S S (Daughter of Resident) published on 13 June 2024 Submitted via Postal Card • Report

Overall Experience

My mother was quite nervous about going into the home for two weeks of respite care while I was away. Without exception, every member of staff was very understanding of Mum's feelings and went out of their way to make her feel happy and settled. Mum enjoyed everything about her stay - the food, activities

and staff. The home is immaculately clean and well-maintained. Mum thoroughly enjoyed her stay and is looking forward to going in again next time I go on holiday.

Reply from Jessica Callum, Home Manager at St Matthews Care Home

Thank you for your lovely review, from all at St Matthews.

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Review from Julie C (Daughter of Resident) published on 10 June 2024 Submitted via Website • Report

Overall Experience

My mum has been in St Matthews for nearly 6 months now and I can't say how grateful I am to all the staff who regularly go above and beyond to look after my mum and her challenging requests! Honestly, nothing is too much trouble for them and everyone is so lovely, caring and friendly with an unlimited

amount of patience. There are plenty of activities and outings and lots for residents to do. It is a really happy atmosphere and my mum is like a different person since she's been there and following the difficult time she had before going to St Matthews. It has given her a new lease of life. I really appreciate everything the hardworking staff do to keep my mum happy and I know she does too.

Reply from Jessica Callum, Home Manager at St Matthews Care Home

Thank you for such a lovely review, it's a pleasure to care for Mum, from all at St Matthew's.

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Review from Jennifer W (Daughter of Resident) published on 14 May 2024 Submitted via Website • Report

Overall Experience

Mum goes to St Matthews on a regular basis for respite care. She is always made very welcome and looks forward to each visit. All the staff are very efficient, professional, caring and kind. I know when I leave her she is in the best possible hands. The accommodation and facilities are excellent. Entertainment

also excellent. Mum is always included in outings and events, even though she is only resident for short spells. Mum celebrated her 100th birthday in November and St Matthews put on a wonderful party for her with all the residents and also provided a singer. They also made her a birthday cake. She was overwhelmed by everyone’s kindness and love. I really don’t know what we would do without St Matthews as Mum requires this arrangement due to our work commitments. Thank you all so much, you are a wonderful team.

Reply from Jessica Callum, Home Manager at St Matthews Care Home

Thank you for your lovely review, from all at St Matthews.

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Review from Joanne L (Daughter of Resident) published on 8 May 2024 Submitted via Website • Report

Overall Experience

My 94-year-old father was admitted to the home for two weeks of respite care following a 10-day stay in hospital, having suffered from a severe infection. The staff were all very warm and welcoming and helped to build my father's strength and mobility back up again so that he was able to return to his

own home after two weeks. He settled quickly and the whole team made him feel very welcome. I was able to take a few day's holiday as a result, which I was very grateful for. The range of Easter activities was excellent and enjoyable. Thank you for taking such good care of my father.

Reply from Jessica Callum, Home Manager at St Matthews Care Home

Thank you for your lovely review, from all at St Matthews.

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Review from Carolle H (Daughter of Resident) published on 9 April 2024 Submitted via Website • Report

Overall Experience

The care given by the staff at the Home was very good. Mum stayed at the Home for 8 weeks of respite care last summer and for two nights prior to her death last month. She told me that the care she received last summer was satisfactory (she didn’t want to be there). The consideration extended to me

and other members of family during and following her death was extremely kind. The administration, however, left much to be desired. Although her admission last month was on very short notice, she was not expected by the staff at the Home when we arrived. On both occasions, there was an issue with the invoicing after her stay. I was deeply upset by the fact that the day after Mum died at the home, I received an invoice in the post - there was no respectful delay by a couple of days, there was no covering letter offering condolences and the amount was wrong by a huge amount.

Reply from Jessica Callum, Home Manager at St Matthews Care Home

We are really sorry you feel this way, we would like to ensure any lessons that need to be learnt will be from you feedback.

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Review from B M (Wife of Resident) published on 12 March 2024 Submitted via Postal Card • Report

Overall Experience

My initial guilt and fear of putting my husband into a care home was very quickly squashed. After just a few days I realised the real meaning of carers!
The staff have been warm, welcoming and give me all the time I needed with my endless questions.
I also worried that my husband wouldn't settle well

but the opposite has happened. He feels at home.
I cannot thank the whole team enough for all the care he is being given.

Reply from Jessica Callum, Home Manager at St Matthews Care Home

Thank you so much for your lovely feedback, from all at St Matthews.

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Review from E G (Respite Resident) published on 22 November 2023 Submitted via Postal Card • Report

Overall Experience

I spent one week of respite care at St Matthews Care Home. It was most enjoyable due to the care given by the staff. They were so kind and helpful. I am a reasonably fit 93-year-old and wanted a break as apart from shopping I care for myself. Two residents fell and were unable to reach alarm cords,

would a wrist alarm help? Keeping food hot is always a problem, would a microwave in the kitchenette enable room-served males to be reheated without a carer having to return to the dining room? Even during the nights, lights were left fully on in the corridor and the room was so warm that the window needed to be kept constantly open. The range of activities were very impressive.

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Review from Scott C (Son of Resident) published on 31 October 2023 Submitted via Website • Report

Overall Experience

Mum has been at St Matthews for two years now following the passing of my dad. The transition into care was a very difficult time for my mum as she had lost so much in a short space of time. I suspect though, that this is not unusual and that this is a challenging time for almost all families in one

way or another.
After visiting many care homes, I happened upon St Matthews almost by chance. From the moment that I walked through the door, I felt a warmth and empathy from the team that I did not feel elsewhere.
I knew immediately that this was where I wanted my mum to be as I feel that the happiness of a resident is more likely to be increased by interaction with the people around them than the facility itself. The caring nature of the home has a culture which permeates through all the staff and this has greatly helped Mum transition into this next phase of her life. We have not regretted the decision for a moment. The manager and her team are all absolute stars.

Reply from Jessica Callum, Home Manager at St Matthews Care Home

Thank you so much for your kind review. It is a pleasure to have Mum at the home. From all at St Matthews.