St Matthews, St Albans, Hertfordshire
St Matthews, St Albans, Hertfordshire
St Matthews, St Albans, Hertfordshire

St Matthews is situated close to the common in the small rural village of Redbourn in Hertfordshire. Formerly part of the site where the Brook Bond tea factory was situated, St Matthews is a purpose built care home that has been tastefully furnished and equipped as one of B&M Care's superior homes.

Accommodation is provided in single en suite rooms, the majority of which also have shower facilities. All rooms may be personalised.

St Matthews offers a choice of lounges and dining areas well planned over two floors. The extensive sunny gardens and courtyards at St Matthews offer a safe environment, with easy access pathways a log cabin and greenhouse for outdoor activities.

St Matthews offers long term residential care and short stay respite breaks for older people. The home specialises in the care of older people with dementia related needs and benefits from a safe and secure dementia environment.

The home's Activities Organiser arranges a varied social calendar of meaningful, appropriate activities and entertainment, including trips to places of interest.

Group: B&M Care Ltd

Person in charge: Alina Verescu (Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 57 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 57

Rooms with ensuite WC: 57

Facilities & Services: Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on St Matthews: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.9 St Matthews has a Review Score of 7.9 (7.946)

The Review Score of 7.9 (maximum of 10) for St Matthews is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for St Matthews in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.521 for St Matthews is calculated as follows: ( (59 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 94 Ratings = 4.521

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.425 Points relating to the number of positive Reviews for St Matthews is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 11.4 positive Reviews (57 registered maximum number of service users ÷ 5). 2 Reviews ÷ 11.4 Target = 0.175

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Matthews?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Matthews

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Goddaughter of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

My husband is being cared for in the care home, being well looked after by all the staff attending him.
They are all very caring, friendly and helpful.
A very comfortable, clean room. The food is good with plenty of choices.
He is very happy and content with all in the home.

How likely would you be to recommend St Matthews? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother has been in this Care home for a month and I am constantly impressed by it. The staff are all friendly and cheerful and never seem to mind being disturbed with queries or requests for help. They deal efficiently with requests and admin. The phone is answered promptly and they call back when they say they will.
The home always smells pleasant and is clean. I feel they go the extra mile, taking my mother out to a meeting in the local village when we were away, making tea and biscuits for us when we visited, advancing the time of her hair appt when we were taking her for lunch.
My mother did not particularly agree that she needed to leave her home and was initially very confused but they coped with this very well. She is now extremely happy and positive about the food, the staff and the rooms. She says they treat her with respect, not like a child.
As a GP I have visited many care homes and this one is outstanding.

How likely would you be to recommend St Matthews? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt has now been at St Matthews for exactly a year. She has never been an easy lady, is very particular and can be quite difficult. The staff, under the guidance of the manager, have been exceptionally kind, friendly, patient and helpful, especially understanding when my aunt has been "having a bad day". My aunt calls her room "my flat" and sees it as her home, obviously feeling very comfortable with her situation as do I! I can't thank everyone enough for making a difficult situation such an easy transition, well done!

How likely would you be to recommend St Matthews? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My experience of St Matthews is generally good; the staff are calm, friendly and responsive. My relative enjoys the food but wishes after supper she could return to her room as she finds the behaviour of others distressing. The lounges are pleasant and light but her room is drab and needs fresh colourful curtains. I have concerns about dignity, safety and security. One afternoon I found my relative only half dressed in her chair. There was no one on the corridor or in the lounge. A nurse came out of a room and said there had been a fall so she was very busy. While she dressed my relative, others came out of their rooms also half dressed. The manager dealt promptly with the situation but it shouldn't have happened. On leaving I saw a Dementia Experience truck so guessed the staff were there, leaving just one on duty. Personal items go missing and my relative's room has been invaded by another resident at night. The atmosphere is cheerful but can be rather noisy. The garden is lovely.

How likely would you be to recommend St Matthews? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Poor

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Poor

Safety / Security: Very Poor

Rooms: Poor

Value for Money: Don't Know

My mother has been at St Matthews for nearly 2 years. The home is well situated and benefits from being built on a slope, thus providing a pleasant garden area for each unit. The home is clean and well kept. The staff are exceptionally kind and caring, mum is treated like their own family - the food is usually excellent.

Mum is on the Willows Unit which has been difficult for both of us, as she finds it hard to cope with the behaviours of some of the other residents. She loves to chat and has a good memory for carers names. It would be nice if the activities could include one to one chats now and again.

How likely would you be to recommend St Matthews? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has recently moved into St Matthews. We have been extremely impressed by the care, consideration and efficiency surrounding the planning of her move and the actual move. My mother relaxed and settled in almost immediately and has been very happy in her new home. We have also been impressed by the care and consideration shown to us (her family and friends) and the support we received in managing and adapting to her move.

How likely would you be to recommend St Matthews? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

After a search of care homes in Harpenden and St Albans, St Matthews has proved excellent. The staff (and management) at St Matthews makes this home a happy, kind and dignified place. Everyone regardless of their role seems to really care, and really can't do enough for those that they care for. The facilities are really good, with particular mention to the amazing garden which even includes a beach hut! Everything in the home has been carefully thought through, resulting in a safe, clean and manageable environment for those in their later years. Food is really excellent, all cooked fresh on the premises. The individual rooms are all nicely fitted and include en-suite facilities and the essential TV point. The lounge provides a great area for socialising with others, or for those quieter moments, residents can enjoy the facilities in their individual rooms. You just get the impression that this is a really well run home where the human touch remains at the forefront of what they do.

How likely would you be to recommend St Matthews? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff at St Mathews who care for my mother could not be kinder, more helpful or more caring. The environment is calm and lovely and the lounge area is a lovely hub where the residents can interact or just sit as they prefer. Mealtimes are a highlight and always looked forward to. The individual rooms are very comfortable and all equipped with en-suite facilities. Meals can be taken in the resident's room if required. Everything is kept clean and tidy. The staff seem genuinely fond of the residents and provide the highest quality of life and dignity to those in their care during in their later years.

How likely would you be to recommend St Matthews? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: B&M Care Ltd

Date: Saturday 01 Apr 2017

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at St Matthews