St Matthews Care Home

Chequer Lane, Redbourn, St Albans AL3 7QG
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9.9 89 Reviews
  • St Matthews Care Home, St Albans
St Matthews is situated close to the common in the small rural village of Redbourn in Hertfordshire. Formerly part of the site where the Brook Bond tea factory was situated, St Matthews is a purpose built care home that has been tastefully furnished and equipped as one of B&M Care's superior homes.

Accommodation is provided in single en suite rooms, the majority of which also have shower facilities. All rooms may be personalised.

St Matthews offers a choice of lounges and dining areas well planned over two floors. The extensive sunny gardens and courtyards at St Matthews offer a safe environment, with easy access pathways a log cabin and greenhouse for outdoor activities.

St Matthews offers long term residential care and short stay respite breaks for older people. The home specialises in the care of older people with dementia related needs and benefits from a safe and secure dementia environment.

The home's Activities Organiser arranges a varied social calendar of meaningful, appropriate activities and entertainment, including trips to places of interest.
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Care Provided by St Matthews Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 79 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1700
The price(s) shown are provided by the care home. Contact St Matthews Care Home for full pricing details and T&Cs.

Contact St Matthews Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact St Matthews Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Manpreet Kaur (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012
  • Number of floors: 3

Room Information

  • Single Rooms (79)
  • Single Rooms with Ensuite Wet Room (79)

St Matthews Care Home Reviews (89)

9.9

St Matthews Care Home has a Review Score of 9.9 (9.916) out of 10, based on 20 reviews in the last 2 years.
Over all time St Matthews Care Home has 89 reviews.

Overall Experience
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Date Published
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Reviewer Connection to St Matthews Care Home
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Total of 89, showing 1-20
Review from Rosie N (Daughter of Resident) published on 1 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was a resident at St Matthews for 7 years, gradually moving through the different units as her dementia worsened and her care needs increased. She consistently praised the staff for their caring approach, enjoyed the varied activities on offer and the friendliness of both staff and other residents.
She was happy, content and very well looked after during her time there. I can't thank the staff enough for their care and compassion from her initial welcome into the home, right through to her end of life care prior her recent passing. I'm so pleased we found St Matthews for her later years.
Reply from Manpreet Kaur, Home Manager at St Matthews Care HomeThank you so much for your kind and thoughtful review. We are so pleased your mum felt happy and well cared with us. I will share this team.
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Review from Kerry W (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has now been living at St Matthews for one year. Initially we arranged for her to stay on a respite only basis following a number of falls at home and a brief stay in hospital. However, it soon became apparent that Mum was so much better off in the care home, even though she would have preferred
to stay in her own home if that were possible.
From the moment we walked in and got such a lovely warm welcome from Susie on the reception desk, I felt such a huge sense of relief. I can't fault the care Mum has received in Meadows and without exception each of the staff have been absolutely brilliant. They are so very kind, patient and empathetic to each of the residents. The home is kept spotlessly clean and the staff do everything they can to engage and stimulate the residents with various activities, should they wish to join in. Mum prefers to stay in her room and not socialise much but loves the trips out and the poetry events. I can't recommend St Matthews highly enough.
Reply from Angela Hunt, Marketing Manager at St Matthews Care HomeThank you so much for your kind words and for sharing your mother's journey with us over the past year. We know how difficult the transition from home to residential care can be, so hearing that you felt a 'huge sense of relief' from day one means the world to us.
I will be sure to pass your praise along to Susie and the entire team in Meadows-they truly care for our residents like family, and they will be delighted to know their patience and empathy haven't gone unnoticed. It's also lovely to hear that your Mum is enjoying the poetry events and our trips out!
Thank you for recommending St Matthews so highly. It is a privilege to care for your mother.
Nicola Mead, Operations Manager
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Review from P G (Resident) published on 21 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am over 90 years of age though fairly mobile. I've been at St Matthew's for about 18 months. The building is modern and airy and has good communal facilities. It is kept spotlessly clean. My room is comfortable with en-suite facilities which I can use without difficulty. Looking outside I see trees,
grass and well-tended flower beds. Our caring multi-national staff are very professional and pay regard to our individual needs, not least our mobility. We socialise with an imaginative range of well led activities both within and outside the home. For example, we had a lovely summer party in the garden, well attended by residents and families. On matters relating to our lives here, we have the opportunity to express our views and choices to management both in residents' meetings and less formally. As will be seen in my star rating, on the matter of food I think we have been less successful even with a new kitchen. It's sometimes not cooked well. I'm happy here. It's my home
Reply from Jessica Callum, Home Manager at St Matthews Care HomeIt's a pleasure having you here at St Matthews. Thank you for your feedback.
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Review from Hannah T (Granddaughter of Resident) published on 10 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Gran was a resident of St Matthews for 18 months.
It was a big change going from living independently to living here, but the staff and other residents all made her feel very welcome. She really liked her own company but chose to take part in some of the many activities organised and always enjoyed
herself.
The home is a calm and welcoming place and as family members we were always made to feel welcome.
I would highly recommend St Matthews to anyone looking for a care home for their loved ones.


Thank you for all you did for her.

Reply from Jessica Callum, Home Manager at St Matthews Care HomeThank you so much for your kind review. This will be shared with all at St Matthews.
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Review from Carolyn C (Daughter of Resident) published on 31 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum has been a member of St Matthew's Community for a year and is very settled. She tells us, "it's lovely here" and "the staff work so hard". Everyone always makes my brother, sister, and I feel very welcome, and we feel reassured to know our Mum is in such good hands.
Reply from Jessica Callum, Home Manager at St Matthews Care HomeThank you so much for your feedback. This will be shared with the team.
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Review from Suzanne C (Daughter of Resident) published on 15 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am always impressed when I visit my mum by how well she is looked after and how content she is. Staff are friendly and speak to all residents with kindness and respect. It is a comfort to me and my siblings that my mum is so well cared for.
Reply from Jessica Callum, Home Manager at St Matthews Care HomeThank you so much for your kind feedback, this will be shared with all the team.
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Review from J A (Daughter of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was a resident in Saint Matthews for a few months until his passing. In this time the staff were nothing less than amazing, such obvious care and support, especially as dad was not the easiest person to care for. The home is light and airy and very clean. It has a sense of home. Our main points
of contact were a member of the admin team, a senior nurse and Dad's named nurse. All three have a special place in my heart for the care and compassion they showed every day. And that extended to the family, not just Dad. Thank you to all the staff at Saint Matthews, your kindness and care will never be forgotten.
Reply from Jessica Callum, Home Manager at St Matthews Care HomeThank you for such lovely feedback, this will be shared with all the staff.
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Review from David B (Son of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We tried my 89 year old mum out on a four week respite contract to see if she would potentially fit into the home on a permanent basis and this week she has just signed her permanent contract! The staff on Meadows have been tremendous, so caring and kind (especially when there was a sickness bug going
around) and she has settled in really well thanks to all the team at St Matthews. In her words - 'I'm so happy and loving it!' Activities team keep her busy and its been so reassuring for all the family knowing she is in a safe and happy place. A huge thank you to all the team at St Matthews!
Reply from Jessica Callum, Home Manager at St Matthews Care HomeThank you for such a lovely review. This will be shared with all at St Matthew's.
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Review from Jenny J (Daughter of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was a resident at St Matthews for 4 months overall and the staff were absolutely wonderful with him during his stay. He wasn't the easiest person to deal with and I imagine that he tested the patience of everyone on a regular basis but he was always treated with dignity and respect. I will be
forever grateful that St Matthews made his last days comfortable and safe, the home is warm, clean and bright and full of interaction if so desired otherwise residents can just be left quietly to do their own thing. I do so wish that we could name individual staff as there were 3 particularly wonderful ladies there who will be forever in our hearts - thank you xxxxx
Reply from Jessica Callum, Home Manager at St Matthews Care HomeThank you so much for your kind words! Dad will be missed by all. This feedback will be shared with all staff.
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Review from L L (Friend of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend has been a resident at Matthews since September last year. She did struggle initially with the transition. The staff have been paramat to her settling in and feeling alot happier with the move. Not only that, it has also been a trying time for family and friends of which all staff at St Matthew's
have been so supportive, kind and friendly which has helped enormously.
Reply from Jessica Callum, Home Manager at St Matthews Care HomeThank you so much for your kind review, this will be shared with all the staff at St Matthew's.
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Review from Christina L (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved to St Matthew's Care Home in Redbourn in January 2024. He had Alzheimer's and had tried to look after himself at home but was not coping very well. It was a big decision for us all and we had a good look around all the care homes in the area. St Matthew's was by far the best. During
his year living there, his health improved - both physical and mental. He had the choice of being in company in the communal areas or when he wanted peace and quiet, he could sit in his lovely bedroom.
The carers, headed by one member of staff in particular, were all so kind and patient. They were also incredibly supportive to us all which meant a lot.
The residents had a super entertainment team who took them out on trips, had musical afternoons and family events in the grounds.
Sadly, my dad passed away after Christmas at the age of 95. But I know he had a fantastic year at St Matthew's.
Thank you to everyone. You helped us all.
Reply from Jessica Callum, Home Manager at St Matthews Care HomeThank you so much for a lovely review. From all at St Matthews.
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Review from L P (Friend of Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The resident who was a close friend had been at St Matthews Care Home for about 2 and half years. During that time she had been happy and as comfortable as she could be. She has vascular dementia and fairly severe mobility problems. However, her health declined not unexpectedly and during her last few
weeks, she was able to remain at the home. The care she was offered was excellent and she remained peaceful and comfortable until about four days before she died. I was able to visit as often as I liked and felt supported and cared for in turn. Community nurses were also involved in her care as well as a nurse from a local hospice. Many thanks to the care home for helping to make her last few weeks and years as positive and gentle as possible.
Reply from Jessica Callum, Home Manager at St Matthews Care HomeThank you for your kind review from all at St Matthews.
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Review from Jane C (Daughter of Resident) published on 17 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in the care of St Matthew's for the past four and a half years.
His care has been exemplary, from the friendly greeting from the reception staff to the caring staff in Willows.
Dad was very happy in the home and always greeted us with a smile. He was well cared for and was always
clean and well groomed as was his bedroom and his spotless bathroom.
A very big thank you to the whole team that looked after our father. I know he enjoyed his stay.
Reply from Jessica Callum, Home Manager at St Matthews Care HomeIt was a pleasure to be able to care for your Dad, from all at St Matthew's.
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Review from Margaret S (Sister-in-law of Resident) published on 11 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mr Brother-in-law was a resident and was cared for in the Willows Unit because he had dementia and other associated health issues. The level of care was exemplary and I was confident that his needs were met by a wonderful team who got to know and love him. He felt safe and secure in his well-appointed
room and although he chose not to use all of them, the activities and facilities were excellent, with a weekly programme of events (communicated to me by email), the residents kitchen where I regularly made us refreshments when I visited, and the beautiful gardens. My brother-in-law's room had direct access to a lovely patio. The staff, including those on reception, took time to get to know me as well share my brother-in-law's news and their concerns. I felt very much part of the picture.
Reply from Jessica Callum, Home Manager at St Matthews Care HomeThank you so much for your kind review
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Review from K M (Granddaughter of Resident) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nana has been at St Matthews for some time now, following a couple of initial visits for respite care. I will never forget the member of staff saying to her on her first arrival 'Welcome home Mrs---'. From that point, I knew this was a nice place! The home itself is well-kept, clean, and improvements
are being made all the time. The staff though are what makes it for me. The team working on reception are so welcoming and takes an interest in me and my family - my children love to spend time with them! The key workers for the residents really do care - even if it's a bit of tough love! They're not just doing a job, they go further. The activities team go above and beyond in my opinion to give the residents a wide range of in-house and external activities and experiences to enhance their lives. I hope that when my time comes for care, I find somewhere as lovely and welcoming as St Matthews.
Reply from Jessica Callum, Home Manager at St Matthews Care HomeThank You so much for your lovely review, from all at St Matthews
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Review from R T (Son of Resident) published on 19 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in St Matthews for nearly three years now, her care has been excellent and she is happy in the home. The staff are great and there is plenty to occupy her during the day. I give St Matthews 10 out of 10.
Reply from Jessica Callum, Home Manager at St Matthews Care HomeThank you for such a lovely review, from all at St Matthews.
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Review from Susie O (Daughter of Resident) published on 19 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment Mum arrived at St Matthews, their palliative care was exemplary. She was treated with dignity and warmth by all those who looked after her. Nothing was too much trouble, the family were able to spend as much time with her as needed and the care for us, during a very difficult time, was
also exemplary.
Reply from Jessica Callum, Home Manager at St Matthews Care HomeThank you for a lovely review, from all at St Matthews.
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Review from S S (Daughter of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was quite nervous about going into the home for two weeks of respite care while I was away. Without exception, every member of staff was very understanding of Mum's feelings and went out of their way to make her feel happy and settled. Mum enjoyed everything about her stay - the food, activities
and staff. The home is immaculately clean and well-maintained. Mum thoroughly enjoyed her stay and is looking forward to going in again next time I go on holiday.
Reply from Jessica Callum, Home Manager at St Matthews Care HomeThank you for your lovely review, from all at St Matthews.
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Review from Julie C (Daughter of Resident) published on 10 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in St Matthews for nearly 6 months now and I can't say how grateful I am to all the staff who regularly go above and beyond to look after my mum and her challenging requests! Honestly, nothing is too much trouble for them and everyone is so lovely, caring and friendly with an unlimited
amount of patience. There are plenty of activities and outings and lots for residents to do. It is a really happy atmosphere and my mum is like a different person since she's been there and following the difficult time she had before going to St Matthews. It has given her a new lease of life. I really appreciate everything the hardworking staff do to keep my mum happy and I know she does too.
Reply from Jessica Callum, Home Manager at St Matthews Care HomeThank you for such a lovely review, it's a pleasure to care for Mum, from all at St Matthew's.
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Review from Jennifer W (Daughter of Resident) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum goes to St Matthews on a regular basis for respite care. She is always made very welcome and looks forward to each visit. All the staff are very efficient, professional, caring and kind. I know when I leave her she is in the best possible hands. The accommodation and facilities are excellent. Entertainment
also excellent. Mum is always included in outings and events, even though she is only resident for short spells. Mum celebrated her 100th birthday in November and St Matthews put on a wonderful party for her with all the residents and also provided a singer. They also made her a birthday cake. She was overwhelmed by everyone’s kindness and love. I really don’t know what we would do without St Matthews as Mum requires this arrangement due to our work commitments. Thank you all so much, you are a wonderful team.
Reply from Jessica Callum, Home Manager at St Matthews Care HomeThank you for your lovely review, from all at St Matthews.
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Current Review Score: 9.9 (9.916)

Overview of Review Score

The Review Score of 9.9 (9.916) out of 10 for St Matthews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.916 for St Matthews Care Home is calculated as follows: ( (219 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 238 Ratings = 4.916
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Matthews Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

8 Bed Vacancies

Posted: 13 May 2026

Private Residential and Dementia Care

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Awards / Recognitions (3)

Meet the Team (1)

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Manpreet Kaur

Job Title: Home Manager Joined: 2026

I joined St Matthews Care Home in early 2026. I have had significant experience in health and social care, beginning my career in 2013 as a Care Assistant. Since then, I have had experience in many different roles: Care Team Manager, Deputy Manager, Care Manager and Home Manager too. As well as my significant experience, I have developed my care knowledge and leadership skills, achieving a Level 5 Diploma in Health and Social Care. I believe that B&M has encouraged my personal and professional growth through training and the many opportunities for development within the company that have advanced my career.


I am excited to be part of the team who go above and beyond to support their residents. We are a warm and caring residential and dementia care home that puts our residents at the heart of everything we do. We are one big family, and we welcome you to St Matthews”

Frequently Asked Questions about St Matthews Care Home

What types of Care is St Matthews Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does St Matthews Care Home have?

There are 79 Single Rooms.

What are the Facilities & Services at St Matthews Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Matthews Care Home to the centre of St Albans?

3.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Matthews Care Home to verify any information. View our terms and conditions. St Matthews Care Home has an Enhanced Service - more info.