Vesta Lodge

Quantum Care Ltd, Watling View, St Albans AL1 2PB

Vesta Lodge, St Albans, Hertfordshire
Vesta Lodge, St Albans, Hertfordshire
Vesta Lodge, St Albans, Hertfordshire

Vesta Lodge, in St Albans, is part of the growing Quantum Care portfolio which is known for offering effective elderly care, as well as proving particularly successful in delivering better dementia care provision.

This refurbished interior can house up to sixty-one residents, all of whom enjoy some of the most innovative care products in the industry, such as assisted bath and shower rooms, while being able to rely on advice and supervision from skilled carers.

Vesta Lodge is a spacious property which allows care to achieve the highest levels of care, while residents with mobility issues are made more comfortable and the risk of accidents is greatly reduced.

Group: Quantum Care Ltd

Person in charge: Avaline Budram-Lee (Acting Home Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 61 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 61

Rooms with ensuite WC: 61

Weekly Charges Guide: Personal Care Single £756 – £949

Facilities & Services: Day Care • Respite Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Vesta Lodge: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 20 Feb 2017

2 Dementia Care

Reviews

8.9 Vesta Lodge has a Review Score of 8.9 (8.855)

The Review Score of 8.9 (maximum of 10) for Vesta Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Vesta Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.281 for Vesta Lodge is calculated as follows: ( (51 Excellents x 5) + (26 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 96 Ratings = 4.281

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.574 Points relating to the number of positive Reviews for Vesta Lodge is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.2 positive Reviews (61 registered beds ÷ 5). 7 Reviews ÷ 12.2 Target = 0.574

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Vesta Lodge?

  • Extremely LIKELY
    5
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Vesta Lodge

  • Daughter of Resident/Service User
    6
  • Resident / Service User
    1
  • Wife of Resident/Service User
    1

Since my dad has lived at Vesta Lodge, he has always received excellent care. All the carers on his unit work hard to make sure that all the residents are happy, even when short of staff. I have always been able to express my feelings to both managers and staff. The housekeeping team do an excellent job making sure the home is clean, tidy which is a hard job to do. As long as my dad is happy, I'm happy.

How likely would you be to recommend Vesta Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Debbie Gilard, Marketing and comms manager at Vesta Lodge responded to this review on 15 Feb 2017:

Feedback is really important to help us to pass on your thanks and praise to the staff, as well as to make improvements to our service where necessary. We are really pleased to say that since January, we have had a robust recruitment drive and now have several additional members of staff on board to help us to deliver excellent care to our residents.

Everyone is wonderful.
I am very happy here the food is very good.
I have not got any complaints.

How likely would you be to recommend Vesta Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother entered Vesta Lodge last March. She settled in very quickly and enjoys all the activities. The staff and management are all caring and efficient. My mother had to spend time in hospital in August. She received a lovely welcome back into Vesta from each and every staff member. I always receive a friendly welcome when I visit and all the staff know me I would definitely recommend Vesta Lodge.

How likely would you be to recommend Vesta Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very caring care staff. Always positive and treating residents as important individuals.
Management on the whole good. Slight failing in communication probably because they are busy caring for residents, no other reason. However, this has improved since a staff member has been taken on to fulfil front line communication role.

How likely would you be to recommend Vesta Lodge? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Poor

Rooms: Good

Value for Money: Satisfactory

After every weekly visit, I drive away knowing my mother is in the best possible hands. As I was signing out I could see staff leading residents to the various dining rooms unaware they were being observed. The kindness and care (not patronising) the staff give is wonderful.
We feel welcome visiting and the home is bright fresh and well furnished, it's like a lovely hotel where residents can join in activities or have peace in well-appointed rooms. Staff are always helpful if our family have any queries, and I cannot rate them highly enough it really is the next best place after home,

How likely would you be to recommend Vesta Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our mother was asked to leave her previous care home as she was getting aggressive with both staff and residents and they we unable to cope. Mum moved into Vesta Lodge in March 2016. The difference in mum's behaviour, attitude and temper has been remarkable. The staff make a huge effort to keep her happy. Mum has settled really well and now seems very cheerful when we visit. Her anger and aggressive behaviour has stopped and when she does complain, the staff manage to distract her and then she forgets what was annoying her. The family at their wits end when she arrived here, are now really happy and positive about the future.

How likely would you be to recommend Vesta Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is very happy at Vesta Lodge and we are confident that she is being looked after well.

How likely would you be to recommend Vesta Lodge? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

When my husband was found unconscious at Vesta Lodge and taken to Watford General, his 9ct gold watch went missing. He died on 14 May. They did not appear to do proper searches. A mug also went missing but was found when a man in a uniform, with police on it, paid them a visit. No watch has even been found. There were no locked drawers/cupboards in his room, which there should have been. No apology ever received, only letters demanding payment for care fees. This incident has been very unpleasant and upsetting as he always wore the watch. I have very little in the way of his personal possessions, they did not seem to care about the loss.

How likely would you be to recommend Vesta Lodge? Extremely Unlikely

Average Rating: 

 2.7 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Poor

Management: Satisfactory

Safety / Security: Very Poor

Rooms: Poor

Value for Money: Satisfactory

Debbie Gilard, Communications Manager at Vesta Lodge responded to this review on 10 Aug 2016:

At Quantum Care, the health, safety and well-being of our residents is our utmost priority, and we are therefore really disappointed that despite extensive and on-going searches, we have been unable to resolve this matter to the satisfaction of this relative. All new residents are advised to take out insurance for personal items of value brought into the home. Where requested, a locked drawer will be provided in each bedroom.

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