Vesta Lodge

Quantum Care Ltd, Watling View, St Albans AL1 2PB
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9.5 62 Reviews
  • Vesta Lodge, St Albans
Vesta Lodge is situated in a quiet residential area of St. Albans and offers residential care, specialist dementia care and respite care as well as a day care centre for older people.

Inside the home there are plenty of spaces for residents to relax and socialise, including comfortable lounges and lovely en suite bedrooms which come complete with everything residents need to feel at home.

Outside of Vesta Lodge, the landscaped gardens are the perfect place to unwind during the spring and summer months.

Vesta Lodge's activity worker works with residents to designs a range of activities to keep residents engaged and looking forward to each day.
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Care Provided by Vesta Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1270

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.

These prices are only a guideline, please contact Vesta Lodge to find out the exact price for your requirements.

Contact Vesta Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Vesta Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jade Toyloy (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (61)

Visiting

  • Visitors welcome at all times

Parking

  • Parking is available on site

Vesta Lodge Reviews (62)

9.5

Vesta Lodge has a Review Score of 9.5 (9.503) out of 10, based on 13 reviews in the last 2 years.
Over all time Vesta Lodge has 62 reviews.

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Date Published
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Reviewer Connection to Vesta Lodge
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Review from Eileen B (Resident) published on 30 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers very good. Food very good. Feel safe in the home and the room is very good.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Vesta LodgeThank you for this lovely feedback. It’s always a pleasure to hear good things said about our staff, the home and the services we provide. We hope you will enjoy many more years at Vesta Lodge and that you are looking forward to the festive Christmas season.
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Review from Susan S (Resident) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, my experience has been good. The shortage of staff makes things difficult at times, especially as I need hoisting. On the occasions, if our four carers is on their break, someone has to be found from another unit to assist and this can take some time.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Vesta LodgeThank you for taking time to provide us with feedback on your experience at our home, which we very much appreciate. With regard to comments on shortage of staff, to the best of my knowledge, the levels of staffing on each unit are in accordance with best practice for a home of this size and any staff breaks are staggered to ensure continuity of support. On occasion, it may be that staff are assisting other residents who have very complex needs elsewhere, so may not always be available to assist immediately.

We always encourage residents, families and friends who have any concerns to speak to the Home Manager, so they can investigate and resolve issues quickly.
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Review from C T (Sister of Resident) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff. Very homely. This is the best home my brother has been in over recent years.
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Review from June P (Resident) published on 3 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely.
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Review from G W (Resident) published on 3 October 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Happy and safe.
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Review from K P (Daughter of Resident) published on 31 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to your care home to give myself a much-needed respite for two weeks, which was very nice. The staff were extremely friendly and helpful in assuring me everything would be okay. My mother who does not speak English really enjoyed her stay and has said she would gladly return if I neede
a break again.
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Review from Patricia P (Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a lovely clean home.
The staff are all excellent and the food is excellent, a good chef.
The staff are all very caring and kind.
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Review from Theresa L (Daughter of Resident) published on 28 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family are extremely satisfied with the overall care my mother is receiving at Vesta Lodge. All the support staff and carers know my mother well and show kindness and understanding to he needs, whilst also meeting her needs. Vesta is a bright, clean and very cheerful environment with very welcoming
staff.
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Review from E R (Daughter of Resident) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very relaxed atmosphere where my mother feels safe. She is well cared for and enjoys engaging with the staff and residents as I do!
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Review from Lucy R (Granddaughter of Resident) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is a nice friendly place where my nan feels safe and is looked after.
However, with high levels of agency staff, there is no consistency - ie washing isn't collected frequently enough and requested daily tasks aren't undertaken.
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Review from Ken H (Relative of Resident) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very impressed with the establishment and the standard of care. The home is nicely furnished and always very clean and welcoming. The staff are very clean and welcoming. The staff are very friendly and responsive. The food is excellent the gardens are very well kept.
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Review from David G (Son of Resident) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy at Vesta Lodge. The staff are excellent and very thoughtful and caring. Nothing is too much trouble.
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Review from Barbara B (Resident) assisted by family/friend published on 28 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I love visiting Vesta Lodge each week, I find the company, the meals, activities absolutely wonderful. All the staff are lovely, kind and helpful. I am planning to go again in the week as I find it so beneficial and it is the highlight of my week.
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Review from M T (Nephew of Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Uncle has been a resident of Vesta Lodge for 3 years. Since my Uncle entered Vesta Lodge I have visited several times a year to assist with activities such as Halloween/Sports Day/Christmas events. I always take my 8-year-old daughter with me. I find the carers very supportive of the residents. My
Uncle has excellent care.
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Review from A K (Friend of Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visited the Vesta Lodge to see an old friend. He looked clean and tidy and seemed happy. His room was clean and tidy and he liked his room. We spent time in the lounge playing bingo and doing activities. He was offered drinks and crisps and enjoyed the day. It was them time for lunch and the carer
came to take my friend to the dining room. She seemed very pleasant. I think he is being cared for well.
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Review from Kathleen C (Resident) published on 24 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very happy here and very safe. I will miss everyone in the home.
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Review from Lorraine C (Daughter of Resident) published on 16 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my dad has lived at Vesta Lodge, he has always received excellent care. All the carers on his unit work hard to make sure that all the residents are happy, even when short of staff. I have always been able to express my feelings to both managers and staff. The housekeeping team do an excellent
job making sure the home is clean, tidy which is a hard job to do. As long as my dad is happy, I'm happy.
Reply from Debbie Gilard, Marketing and comms manager at Vesta LodgeFeedback is really important to help us to pass on your thanks and praise to the staff, as well as to make improvements to our service where necessary. We are really pleased to say that since January, we have had a robust recruitment drive and now have several additional members of staff on board to help us to deliver excellent care to our residents.
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Review from A D (Daughter of Resident) published on 13 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring care staff. Always positive and treating residents as important individuals.
Management on the whole good. Slight failing in communication probably because they are busy caring for residents, no other reason. However, this has improved since a staff member has been taken on to fulfil front
line communication role.
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Review from Marion T (Daughter of Resident) published on 24 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother was asked to leave her previous care home as she was getting aggressive with both staff and residents and they we unable to cope. Mum moved into Vesta Lodge in March 2016. The difference in mum's behaviour, attitude and temper has been remarkable. The staff make a huge effort to keep her
happy. Mum has settled really well and now seems very cheerful when we visit. Her anger and aggressive behaviour has stopped and when she does complain, the staff manage to distract her and then she forgets what was annoying her. The family at their wits end when she arrived here, are now really happy and positive about the future.
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Review from J S (Daughter of Resident) published on 24 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is very happy at Vesta Lodge and we are confident that she is being looked after well.
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Current Review Score: 9.5 (9.503)

Overview of Review Score

The Review Score of 9.5 (9.503) out of 10 for Vesta Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.678 for Vesta Lodge is calculated as follows: ( (111 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 152 Ratings = 4.678
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Vesta Lodge is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (3)

Ivan

Ivan Panev

Job Title: Home Manager

I started my career in August 2017 as a Care Assistant, and I progressed to Home Manager, passing through all positions until my current one.


I believe in people’s values and respect. I love working with people from different cultures. Open and honest communication is very important to me, and I found that Rhythm Of Life is a unique approach to providing person-centred care.

Ebun

Ebun Awofisayo

Job Title: Deputy Home Manager

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.

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Geoffrey Devall

Job Title: Chef Manager

The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents, we help to create menus to meet their needs and suit their tastes.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Vesta Lodge to verify any information. View our terms and conditions. Vesta Lodge has an Enhanced Service - more info.